Opposite Aditya Birla Hospital, Survey No. 31, Thergaon, Pune District, Paud, Maharashtra
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Uncomfortable stay, AC not working the entire night, inspire of complaints no action taken
Bhushan
Stayed 1 night in Jun 2017
Response from Surhud Datye - Front Office Manager on 10 Jul 2017
Dear Sir,
Thank you for your feedback. we at the outset would like to apologies for the inconvenience caused. We would like to assure you that we have a system in place to check and cross check the rooms before allocating to any guests. We can say that the A/C issue was surely a one off incident and it was very unfortunate that it happened when you were staying with us. we would certainly take care of it henceforth.
Hotel is ok but full of hidden costs which are revealed after paying for the stay. Not so welcoming experience. Could have been better
Milind
Response from General Manager on 15 Jan 2017
Dear Sir,
Thank you for your valuable feedback. At the outset we would like to apologies for the inconvenience that you have faced during your stay.
However, you have mentioned about hidden costs. All the online bookings have a clear policy regarding payments. some are pre-paid and some are pay at hotel. May we request you to specify the area where you felt that there were hidden costs involved.
I can assure you that we do not follow this practice and we will be happy to respond to you on your query once we receive the details.
We look forward to hear from you.
With Best Regards,
Surhud Datye
Front Office Manager
6/10 Okay
Sandip
30 Dec 2016
Disliked: Cleanliness, room comfort
Not worth for price
Hotel is not so good. Toilet is very dirty. Provided old and torn towel. Bed linen was so old that it was as good as ceap lodge. Surpised to have extra bed as a cot with cheap matress. many tv channels were not working. Hotel is not worth with its price. Only breakfast is good.
Sandip
Response from General Manager on 7 Jan 2017
Dear Sir,
Thank you for your valuable feedback.
We have noted the comments for the room linen and upkeep. We would like to assure you that the same has been taken up with the concerned staff and department head.
We assure you that your comments are taken seriously and actioned upon promptly. We would request you to please let us know about your next visit and we would be happy to serve you.
Once again please accept my sincere apologies.
Yours sincerely,
Surhud Datye
Front Office Manager
Hotel elevators were very dirty. There was a strong smell of cigarette smoke. Room was very dirty.
Strong smell of urine in bathroom. I regretted ever going there and next day moved out to a different
Hotel. I sat on the bed and waited for daytime to get out of this hotel.
Verified traveller
Response from Front Office Manager on 30 Apr 2016
Dear Valued Guest,
I am personally dismayed to know of the incidents which affected your pleasant stay at Noorya Hometel, Pune. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.
We look forward to welcoming you back at Noorya Hometel, Pune.
Glorified budget hotel. Front office is unfriendly. Overall an okay stay. Nothing bad, nothing great, nothing noteworthy.
Ankit
Response from Front Office Manager on 2 Jul 2016
Dear Valued Guest,
I am personally dismayed to know of the incidents which affected your pleasant stay at Noorya Hometel, Pune. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.
We look forward to welcoming you back at Noorya Hometel, Pune.
This was my 2nd visit in last 2 years and a decent experience this time too though the quality and upkeep looked little deteriorated this time. Need a facelift and some serious self retrospection.
alok
6/10 Okay
R K
4 Jan 2013
Liked: Room comfort
Nice rooms facility with peace & comfort for outside stay of PUNE