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Reviews of Hotel Parc Estique

4 out of 5
Hotel Parc Estique
Near Giga Space, Opp. Inorbit Mall, Viman Nagar, Pune, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 76 reviews" "
Rating 8 - Good. 40 out of 76 reviews" "
Rating 6 - Okay. 11 out of 76 reviews" "
Rating 4 - Poor. 8 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nadeem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Its a nice boutique hotel with good service. Staff is friendly and go extra mile for your comfort.
Stayed 1 night in Nov 2021

4/10 Poor

Sangita

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very bad experience
Stayed 5 nights in Oct 2021

6/10 Okay

Pranjal

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
infrastructure is excellent. bath towels and toiletry kit need a rewamp . housekeeping staff needs to be more vigilant .
Stayed 1 night in Jun 2019
Response from Front Office Manager on 5 Feb 2020
Dear Guest, Thank you for sparing time and posting your review. Our team members put in their best efforts to ensure each guest has a memorable stay. We have noted the scope of improvement, which will be taking care. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm regards, Vivek Singh

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very convenient, actually excellent location for my work which was in the same Viman Nagar area. Very good food and courteous staff. Massive rooms, got one of the two rooms upgraded to a site as well. Two issues need to be sorted out. One, the front desk staff appears to be a bit disoriented though eager to help. They ended up giving two rooms on two different floors for the same family, until we requested a correction! Also, the upholstery and certain parts of the structure need a major overhaul.
Stayed 1 night in May 2019

8/10 Good

Hardik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and for Decent Business stay.
Good quality and for Decent Business stay.
Stayed 2 nights in Apr 2019
Response from Front Office Manager on 5 Feb 2020
Dear Guest, Thank you for choosing to stay at Keys Prima Hotel Parc Estique, and for sharing experience of your stay. We are pleased that you had an enjoyable experience. The team and I, look forward to your continued visits and we assure you of our best service and attention at all times. Thank you, Vivek Singh

4/10 Poor

AJ

Business traveller
Disliked: Cleanliness
The property is good with reasonable amenities. The main issue I faced that the bathtub did not drain after I took shower. I showed it to a housekeeping staff and he did drain the water but next day I faced the same issue. That was really disappointing. The staff was good. Breakfast had a lots of good variety...
Stayed 2 nights in Feb 2019
Response from Front Office Manager on 5 Feb 2020
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Please accept my sincere apologies for the inconvenience you were caused in this regard. Based on your feedback, we will retrain the team and I shall personally conduct audits to ensure that our processes are in order, I have also addressed your feedback with team. Once again I apologize for the inconvenience caused to you and hope you will not allow this experience to forever mar your impression of our hotel. For your future travel plan please write to me and I will be pleased to oversee all arrangements of your stay personally. The team and I hope that you will give us another opportunity to serve you. Best Regards, Vivek Singh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and wonderful food. Central to a lot of places in Pune.
Stayed 2 nights in Feb 2019
Response from Asst. Front Office Manager on 21 Mar 2019
Dear Guest, Thank you for choosing us, we are delighted that you enjoyed your experience at Keys Prima Hotel Parc Estique. We believe in delivering bespoke services, also creating timeless memories. We hope you will plan to visit again and enjoy our facilities in the hotel. It would be our pleasure to have you return. Warm Regards, Vivek Singh

4/10 Poor

Schubert

Disliked: Cleanliness, property conditions & facilities
Needs to be refurbished
Great location,close to Phoenix Mall.Hotel never bothers to reply to your emails.We booked 2 Superior Boutique rooms & were given the Ambient rooms.One of the rooms on entering smelled badly of cigarette smoke inspite of it being a non smoking room & floor.When we asked to change the room,we were told hotel is full so it's not possible.After speaking to the duty manager, we got the room changed.The rooms are spacious & nicely decorated, but extremely badly maintained.View from the window was overgrown plants on the balcony, a chawl & construction site. The carpets,towels,sofas,bathtub,shower curtains,hotwater kettle, ironing board were filthy.Room safe didn't work.Bathroom tap broken.Only 1 hand towel given.Asked for Iron twice & didn't get until I complained to duty manager.The meals at the restaurant were a hit & miss.Soups were horrible but main course was good.Some food extremely spicy inspite of telling them not to.Main course took nearly an hr(2 dishes of mutton handi & rotis) Staff didn't seem too friendly or bothered.Only the duty manager was helpful. Positives of this hotel are complimentary water, newspaper everyday. Breakfast buffet was really good with lots of veg variety and you can place order for Chicken sausages,bacon,French toast, Waffles,poached eggs.The staff service at breakfast also was great. Overall this hotel has good potential if they refurbish it and have more friendly & helpful staff. Else it's not worth the 6k a night we paid
Stayed 2 nights in Feb 2019
Response from Keys Prima Hotel Parc Estique on 5 Feb 2020
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Please accept my sincere apologies for the inconvenience you were caused in this regard. Based on your feedback, we will retrain the team and I shall personally conduct audits to ensure that our processes are in order, I have also addressed your feedback with team. Once again I apologize for the inconvenience caused to you and hope you will not allow this experience to forever mar your impression of our hotel. For your future travel plan please write to me and I will be pleased to oversee all arrangements of your stay personally. The team and I hope that you will give us another opportunity to serve you. Best Regards, Vivek Singh, Front Office Manager

10/10 Excellent

Apurva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Asst. Front Office Manager on 21 Mar 2019
Dear Guest, Thank you for choosing us, we are delighted that you enjoyed your experience at Keys Prima Hotel Parc Estique. We believe in delivering bespoke services, also creating timeless memories. We hope you will plan to visit again and enjoy our facilities in the hotel. It would be our pleasure to have you return. Warm Regards, Vivek Singh

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was really good
Stayed 2 nights in Oct 2018
Response from Assistant Front Office Manager on 29 Oct 2018
Dear Mr. Prashant, Thank you for choosing us and taking valuable time to share your appreciative feedback. We are glad to learn that you had a memorable experience at the Keys Prima Hotel Parc Estique. Your rating is motivating and inspires the team to strive harder towards excellence. We look forward to welcome you again. Best Regards, Vivek Singh

8/10 Good

Abhijeet, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Designer room had home theatre system
The stay at the room was good. I got an upgraded room (Boutique room) . The room had kind of hometheatre system. You can carry your DVD's or movies in pendrive to watch them. My room had designer almirah (glass almirah) and very clean bathroom. The only flipside for me was that there was no toileteries kept in my washroom. I asked for comb, toothbrush, shaving kit which they obviously gave me on request. The hotel is 15 minutes from airport. The breakfast menu was decent (5-6 juices, tea, dosa counter, corn flakes milk, donuts, boiled veggies, idli, baked tomato2 non veg items and around 5-6 more veg items. And few more side things). The hotel has a grand lobby The hotel has a rooftop bar next to poolside. Its light english music and a red ambient lighting. Just next to the bar there is option of Spa. Final conclusion - At the rate which access to all this comes at Key is super value for money. I actually had "customer delight"
Stayed 2 nights in Oct 2018
Response from Assistant Front Office Manager on 29 Oct 2018
Dear Mr. Abhijeet, Thank you for choosing us, we are delighted that you enjoyed your experience at Keys Prima Hotel Parc Estique. We believe in delivering bespoke services, also creating timeless memories. We hope you will plan to visit again and enjoy our facilities in the hotel. It would be our pleasure to have you return. Warm Regards, Vivek Singh

6/10 Okay

Bhaskar, Mumbai

Food Quality
I have ordered tikka, kathi roll, chicken sandwich and cold coffee. First of all in place of chicken sandwich, they gave veg sandwich, on our complaint they gave chicken sandwich that was too late. Secondly, except the tikka, none of the food items were eatable, we were unable to eat them, anyhow, we ate as we were hungry. As the water is complementary, they charged for two bottles of water also I would like to get back all the above paid amount
Stayed 1 night in Sep 2018
Response from Assistant Front Office Manager on 24 Sept 2018
Dear Mr. Bhaskar, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for choosing us and taking time to review us. We sincerely apologise inconvenience caused during your stay. Thank you giving an opportunity to have direct conversation, which was done by Mr. Navin (F&B Manager). it is my earnest request to give us another opportunity to provide you with the highest standards of bespoke and flawless service. we look forward to welcome you back, Best Regards, Vivek Singh

10/10 Excellent

Jeetendra, Navi Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Assistant Front Office Manager on 12 Sept 2018
Dear Mr. Jeetendra, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for staying with us and taking time to rate us. We are happy to learn that you enjoyed your stay with us. We are looking forward to welcome you back, Best Regards, Vivek Singh

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 4 Star hotel
The linen was really dirty, with hair and stain marks all over the place. Same goes for the towels. The room floor looked like it had not been cleaned before handing over the room. Do NOT stay here, if cleanliness and hygiene matters to you.
Stayed 1 night in Jun 2018
Response from Asst. Front Office Manager on 16 Jan 2019
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for taking time to review us. We are disappointed to learn that we didn't meet your expectations in expressions. Please be assured that corrective action will take place to improve the same. We look forward to welcome you back, Happy Regards, Vivek Singh

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Asst. Front Office Manager on 16 Jan 2019
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for taking time to review us. We are disappointed to learn that we didn't meet your expectations in expressions. Please be assured that corrective action will take place to improve the same. We look forward to welcome you back, Happy Regards, Vivek Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Assistant Front Office Manager on 4 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. Thank for staying and taking time to rate us. your rating is motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best Regards, Vivek Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Helpful staff, good breakfast!
Response from Assistant Front Office Manager on 4 May 2018
Dear Guest, It was a pleasure to have you stay at Keys Prima Hotel Parc Estique, Pune and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a comfortable stay. Your feedback is motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards, Vivek Singh

8/10 Good

shige, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxed
I like deep soak bath, it made me feel good and lelax. i like it.
Stayed 1 night in Mar 2018
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune.! Thank you for sharing your encouraging feedback, We are very happy to learn that you had a wonderful stay. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards Vivek Singh

10/10 Excellent

Kusshal Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel amenities
Amazing
Stayed 1 night in Feb 2018
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Mr. Mohan, Greetings from Keys Prima Hotel Parc Estique, Pune.! Thank you for staying in our Hotel and for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards Vivek Singh

6/10 Okay

Raghavendra

Liked: Property conditions & facilities, room comfort
The check in was fine. But on entering, we found the towels were dirty and wet. They changed it after complaining. We had dinner and the morning breakfast which were pretty good. I do remember that while booking, I was promised airport drop as complementary. They denied it saying that they offer it to only booking done through their website. Airport is quite near to the hotel and I booked an Ola cabs for it. If you don't offer it, please remove it from hotels.com website saying that there is complementary airport drop. Cleanliness in the rooms could be improved and blankets needs to be changed as they look dirty.
Stayed 1 night in Jan 2018
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Mr. Raghavendra, Greetings from Keys Prima Hotel Parc Estique, Pune.! We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at Keys Prima Hotel Parc Estique continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing best hospitality. We are disheartened to hear about your experience and sincerely regret the inconvenience caused to you. We were trying to get in touch with you. Kindly be assured that the same has been taken up with utmost seriousness with the respective teams ensure non-recurrence. We have also noted down your feedback regarding the offers and shall positively review the same to further refine our offerings. We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand. Apologies once again for the inconvenience. Best Regards, Vivek Singh

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
No frills, clean & Comfortable. Very amiable staff. Courteous.
Stayed 2 nights in Dec 2017
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Mr. Joseph, Greeting from Keys Prima Hotel Parc Estique, Pune..! Thank You for your feedback and we are pleased to hear that you were happy with your visit. your appreciation encourages us to provide best service all the time. Thank You once again for your kind words. We look forward to welcoming you again. Yours Sincerely, Vivek Singh

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, no frills, no complaints. Very helpful staff.
Stayed 1 night in Dec 2017
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Mr. Joseph, Greeting from Keys Prima Hotel Parc Estique, Pune..! Thank You for your feedback and we are pleased to hear that you were happy with your visit. your appreciation encourages us to provide best service all the time. Thank You once again for your kind words. We look forward to welcoming you again. Yours Sincerely, Vivek Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, nice
Towell is pretty old not white. Room is very large good. But no power plug on desk for laptop pc.
Stayed 1 night in Sep 2017
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at Keys Prima Hotel Parc Estique continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing best hospitality. We are disheartened that we could not live up to your expectation. We have noted down your feedback with regards to what you have mentioned and shall positively review the same to further refine our offerings. We are pleased to hear that you found large room. We are looking forward to welcome you again. Best Regards Vivek Singh

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Food is very bad
Hotel front desk and staff are good. Room also clean but not comfortable. Room light is very dull, only one chair with center table. If two people want to hv food there was no chair. You have to pull working chair. Wifi also very poor. Food quality is worst. They don't know even to make good tea and coffee. But location is very good.
Stayed 1 night in Jul 2017
Response from Assistant Front Office Manager on 14 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for taking the time for sharing your review post your recent stay with us, We are disappointed to note your experience and sincerely regret the inconvenience caused to you during your stay with us. We would like to assure you that at Keys Prima Hotel Parc Estique Pune we have a very dedicated team which ensures that every feedback or concern from our guest is dealt with utmost urgency and while my team was in touch with you, I regret not being able to meet your expectations. I humbly request you to treat this incident in isolation and we do look forward to an opportunity of welcoming you back and to showcase the bespoke hospitality. Best Regards, Vivek Singh

6/10 Okay

Vikesh

Liked: Cleanliness, room comfort
An Avegae Hotel but Comfortable Stay
The Hotel is centrally located and next to the biggest shopping mall of Pune and that is the major KSP of the Hotel. However, the property is an average hotel and not as good as other Keys Club Hotels. The room sizes are good, however the aesthetics could have been better. House keeping service had to be reminded for everything required in the room. The breakfast spread is good with variety of options and dishes.
Stayed 1 night in Aug 2017
Response from Assistant Front Office Manager on 30 Apr 2018
Dear Mr. Vikesh, Greetings from Keys Prima Hotel Parc Estique. Thank you for sharing your valuable feedback, We apologize for inconvenience, We have noted your concern. Please be assured of our best service, We are looking for an opportunity to serve you and showcase our Hospitality. We will be happy to serve you again. Best Regards, Vivek Singh

2/10 Terrible

Sankara Rao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever stay in this hotel.
I was stopped at checkout and embarrassed me saying that I consumed a bottle of water from minibar which I have not even seen during stay. Finally agreed and I was checked out. The I was just about to enter in a car, then th lady at reception came running out saying that I have misused the towels and pillow covers. I was with couple of foreign guest and m really embarrassed with the attitude. Even if there is a stain on a towel, I have not seen a hotel in the world raising that issue at the reception counter. This is a dirty hotel with no basic maintenance and understanding trained staff. So please stay away and avoid such instances hopping to you.
Response from Assistant Front Office Manager on 28 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! We would like to thank you for taking out time to share the feedback of your stay with us. Our team at Keys Prima Hotel Parc Estique continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing best hospitality. We sincerely regret the inconvenience caused to you. Kindly be assured that the same has been taken up with utmost seriousness with the respective teams to ensure non-recurrence. We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand Apologies once again for the inconvenience. Yours Sincerely, Vivek Singh

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms but Food needs to be looked into
Room was good, I got a boutique room as well. Spacious and amazing however the breakfast and service at tye restaurant was below par. There taste was too flat for any of the food item, limited options for vegetarians and delayed service from the staffs ( you might have to tell them couple of times to get you coffee)
Response from Assistant Front Office Manager on 30 Apr 2018
Dear Mr. Vikas, Greetings from Keys Prima Hotel Parc Estique. Thank you for staying and taking time to review us. We have noted your concern of Food, as food is quiet subjective thing, please do let us know your future travel plan. Our chef will customize food as per your taste. We are looking forward to welcome you back soon, Best Regards, Vivek Singh

8/10 Good

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Response from Assistant Front Office Manager on 4 Apr 2018
Dear Mr. Ajay, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank You for your feedback and we are pleased to hear that you were happy with the overall experience of your stay with us. We pride ourselves in providing our guests the Keys experience and appreciation from guests further encourages us in our quest of providing best hospitality. Thank You once again for your kind words. We look forward to welcoming you again. Best Regards Vivek Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall feel of hotel is good
very comfortable . I can able do all that things which i had imagine
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, It was a pleasure to have you stay at Keys Prima Hotel Parc Estique, Pune and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay and that you enjoyed the service and the facilities of the hotel. We have noted your feedback regarding direct elevator access to parking and speaker in all rooms. We look forward to the pleasure of welcoming you back soon. Best Regards, Vivek Singh

8/10 Good

sandeep

Liked: Cleanliness, staff & service, room comfort
Response from Assistant Front Office Manager on 14 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for staying and rating us, we are delighted know your that you had comfortable stay. we are looking forward to welcome you again, Best Regards, Vivek Singh

8/10 Good

V.Gupta, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Treated as Alien as I booked hotel through Expedia
Food Good. Good Stay. Hotel staff requires to give more attention towards the visitors book hotel through online portal. Let if be the room service, food and other things. otherwise overall experience is good.
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. It was a pleasure to have you stay and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. your concern has been noted and corrective majors will take place. our team work hard towards excellence. We look forward to the pleasure of welcome you back soon. Best regards, Vivek Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very near to cinema and shopping Malls.
We arrived late and left by 9am. We had a suite which was a lovely large room with super king size bed, lovely bathroom and additional toilet and sofa seating area. Complimentary water tea & coffee facilities. The bar was very quiet and expensive but served by lovely young man....still nice to be able to get alcohol! Very spacious, wifi included although could only put 1 device at time which was annoying. Nice breakfast would stay again if need to be nest airport which was approx 15 minute drive. The hotel sent car to collect us 400 rupees which was fine.
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. It was a pleasure to have you stay and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards, Vivek Singh

4/10 Poor

Krishnan

Disliked: Staff & service, property conditions & facilities
Very poor service in terms of the extra bed which we had asked for
Response from Assistant Front Office Manager on 6 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! We would like to thank you for taking out time to share the feedback of your stay with us. Our team at Keys Prima Hotel Parc Estique continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We were disheartened to hear about your experience and sincerely regret the inconvenience caused to you. We have noted down your feedback with regards to what you have mentioned and shall positively review the same to further refine our offerings. Apologies once again for the inconvenience. Yours Sincerely, Vivek Singh

6/10 Okay

Madhavan

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel, that needs to be updated. Internet was somewhat an issue (single device only) and the filthy carpets in the corridors (and in the basic room) were gross. The "designer" room itself, after 2 upgrades, was nice. Restaurant service during breakfast was excellent, and the weight room was good. Overall, they went out of their way to accommodate me, and the staff, while ill-trained in basic communication, were frustratingly pleasant, and I knew they were trying their best. The hotel attracts a lot of young, loud residents so you may want to insist on a quiet room. While this hotel was probably better than the fortune inn close by, I would definitely pay the extra $10 and go to the the 4 points by Sheraton next door which is definitely more modern and better.
Response from Assistant Front Office Manager on 28 May 2018
Dear Mr. Madhavan, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for taking the time for sharing your review post your recent stay with us, We are disappointed to note your experience and sincerely regret the inconvenience caused to you during your stay with us. We would like to assure you that at Keys Prima Hotel Parc Estique Pune we have a very dedicated team which ensures that every feedback or concern from our guest is dealt with utmost urgency and while my team was in touch with you, I regret not being able to meet your expectations. I humbly request you to treat this incident in isolation and we do look forward to an opportunity of welcoming you back and to showcase the bespoke hospitality. Best Regards, Vivek Singh

6/10 Okay

Paulus, Alkmaar, Netherlands

Disliked: Cleanliness, property conditions & facilities
Outdated, spacious hotel
Plus: Spacious hotel, quiet and calm atmosphere, staff is OK. Cons: Outdated hotel and facilities, swimming pool could not be used because pigeons poo floats on the surface (dangerous to your health), limited choice for breakfast, wifi internet only for one user.
Response from Assistant Front Office Manager on 24 May 2018
Dear Guest, Thank you for staying at Keys Prima Hotel Parc Estique and for sharing your experience. Thank you for your feedback, We have noted your concerns, corrective action will be taking place. We look forward to the pleasure of welcoming you back. We hope you will return soon. Kind regards, Vivek Singh

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and peaceful stay. A spacious and well kept room with all required facilities. Excellent room service with wide variety of menu options.
Response from Assistant Front Office Manager on 6 Apr 2018
Dear Mr. Rajeev, Thank you for staying at Keys Prima Hotel Parc Estique and for sharing your experience. Thank you for your generous feedback, We are pleased that you had excellent experience and this is very motivating. We are also very happy to note that you found spacious and well kept room with all required facilities We look forward to the pleasure of welcoming you back. We hope you will return soon. Kind regards, Vivek Singh

8/10 Good

Mandeep

Liked: Staff & service, room comfort
Response from Assistant Front Office Manager on 6 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune Thank you for your valuable rating, We are delight to see your rating. We look forward to welcoming you back soon. Warm Regards Vivek Singh

6/10 Okay

Verified traveller

Liked: Staff & service
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune Thank you for your valuable rating, We are happy to see your rating. We look forward to welcoming you back soon. Warm Regards Vivek Singh

2/10 Terrible

Harsh, Toronto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, noisy, disappointing!
I saw a Cockroach in the wasroom! It was very dusty & unclean in the room & bathroom! There were a lot of ants & other bugs in the washroom. Mainly on the day of my early checkout, I requested an alarm. Luckily I had my own alarm set, as I did not get a wake up call from the Hotel! I possibly could have missed my flight. When I asked want happened, the receptionist told me that I had no such request in their system!
Response from Assistant Front Office Manager on 14 Apr 2018
Dear Mr. Harsh, Greetings from Keys Prima Hotel Parc Estique, Pune..! Thank you for taking the time for sharing your review post your recent stay with us, We are disappointed to note your experience and sincerely regret the inconvenience caused to you during your stay with us. We would like to assure you that at Keys Prima Hotel Parc Estique Pune we have a very dedicated team which ensures that every feedback or concern from our guest is dealt with utmost urgency and while my team was in touch with you, I humbly request you to treat this incident in isolation and we do look forward to an opportunity of welcoming you back and to showcase the bespoke hospitality. Best Regards, Vivek Singh

10/10 Excellent

Dr srinivas, Quick stay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, It was a pleasure to have you stay at Keys Prima Hotel Parc Estique, Pune and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay and that you enjoyed the service and the facilities of the hotel. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best Regards, Vivek Singh

8/10 Good

Fi, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
average. breakfast was good
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, It was a pleasure to have you stay at Keys Prima Hotel Parc Estique, Pune and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay and that you enjoyed the service and the facilities of the hotel. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best Regards, Vivek Singh

8/10 Good

Hasmate

Liked: Room comfort
Clean and Convenient
I had an early morning check in and the staff were very considerate in offering me breakfast. My 3 night stay was comfotable without being out of the ordinary.

10/10 Excellent

Mohanraj, Kalpakkam, TamilNadu.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Finest stay of Five days at pune keys klub
Location at main area, from room window it is beautiful to watch the town at night ,rooftop swimming pool,grill and all thrilling experience, room neat and clean, food amazing, reception good. much worth for money given.
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. It was a pleasure to have you stay and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards, Vivek Singh

8/10 Good

suchit

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, It was a pleasure to have you stay at Keys Prima Hotel Parc Estique, Pune and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay and that you enjoyed the service and the facilities of the hotel. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best Regards, Vivek Singh

8/10 Good

Sachin, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service and Nice Food
Cleanliness of room/hotel Quality of service Hotel amenities Hotel location
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. It was a pleasure to have you stay and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards, Vivek Singh

8/10 Good

Ashok, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport.
Spacious, neat end clean room. Only weak point is that the windows aren't sound proof so the traffic sound is disturbing at night.
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. It was a pleasure to have you stay and we thank you for sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. We have noted your concern, please be assured about excellence service all the time. We look forward to the pleasure of welcome you back soon. Best regards, Vivek Singh

8/10 Good

Sumeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Assistant Front Office Manager on 6 Apr 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune Thank you for your valuable rating, We are delight to see your rating. We look forward to welcoming you back soon. Warm Regards Vivek Singh

8/10 Good

Hammer47, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room
I have stayed there before. The rooms are very spacious, the gym is good, and the pool is cool. Eating there is not the best.....and drinks are expensive. The area is good because you are right next to Inorbit mall.
Response from Assistant Front Office Manager on 1 May 2018
Dear Guest, Greetings from Keys Prima Hotel Parc Estique. Thank you for staying and sharing your encouraging feedback. We are very happy to learn that you had a wonderful stay. Your feedback is very motivating and inspires the team to strive harder towards excellence. We look forward to the pleasure of welcoming you back soon. Best regards, Vivek Singh