Exterior

Reviews of Sandy Beach Hotel

2 out of 5
Sandy Beach Hotel
4 Condado Avenue, San Juan

Reviews

6.2
Rating 10 - Excellent. 194 out of 1003 reviews" "
Rating 8 - Good. 246 out of 1003 reviews" "
Rating 6 - Okay. 221 out of 1003 reviews" "
Rating 4 - Poor. 140 out of 1003 reviews" "
Rating 2 - Terrible. 202 out of 1003 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Rich

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is at the end of a popular street for beach access. All night we heard car horns, loud streets, people shouting. It never stopped. No one got sleep. The staff was nice, but I definitely do not recommend staying here not even if your on a tight budget.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 4 nights in Mar 2024

2/10 Terrible

Aubrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE. Just terrible. Got to the room to shower and there were no wash rags. Requested wash rags at the front desk received with stains. Complained and they never came back to the room like they said they were going to with clean wash rags. Gross. Shower had soap scum all over it like it wasn't cleaned before we came. Pillow cases were also stained. Room floor was very slippery, so dangerous. Mold every where. Definitely wont be staying here again.Glad it was only one night
Stayed 1 night in Mar 2024

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy checkin
Stayed 1 night in Mar 2024

2/10 Terrible

Veder

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested a security deposit and failed to reimburse it, I would like this to be taken in consideration when you put this property in your listing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Literally 10 steps from the beach ❤️
Stayed 3 nights in Mar 2024

4/10 Poor

Priscila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Con una amiga nos quedamos 1 semana, nunca nos cambiaron las sábanas ni hicieron limpieza en la habitación. Cuando fuimos a pedir, tampoco nos dieron. La ubicación es buena pero la propiedad es terrible. El costumer service es regular podría ser mucho mejor
Stayed 6 nights in Mar 2024

6/10 Okay

Randy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Get what you pay for in San Juan.
Stayed 1 night in Mar 2024

6/10 Okay

Erika M, Billerica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gentleman at front desk was helpful and friendly. I had phoned him to tell him my flight was delayed and not arriving until after 2am, and he was waiting there for me to assist me. The property is right on the beach, and near all the activity in Condado. The property itself is no frills, but just what I needed for that time, a place to crash until my family arrived the next day.
Stayed 1 night in Feb 2024

4/10 Poor

emmanuel

Stayed 1 night in Mar 2024

8/10 Good

Shantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near restaurants and beach. Quirky and quaint hotel. Parking can be an issue, but we just walked a couple of blocks.
Stayed 1 night in Feb 2024

6/10 Okay

Frederic

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a nice area, close to the beach and close to a lot of dining, bars, and shopping options. Definitely more of a budget hotel in terms of condition of the property -- still a nice option to consider if you aren't looking for the 5-star experience
Stayed 4 nights in Feb 2024

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down. ought to be ashamed. Just leave it at that.
Stayed 4 nights in Feb 2024

10/10 Excellent

Zuly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Jan 2024

6/10 Okay

Alex, New Bedford

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room that I booked was nothing like the one in the pictures! The place was also not so clean but the staff was very friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware of this property, the older man at the front desk charge my card twice for the $100 deposit, so he charged me $200 and when I showed him he said it not true even though my bank confirmed it was. He also never returned my drivers license and when fronted he got really aggressive. That’s not ok to do to people, I would have never noticed if it wasn’t because I checked my account.
Stayed 1 night in Jan 2024

6/10 Okay

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jose

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was always dirty. They still charged me a 100.00
Stayed 6 nights in Jan 2024
Response from Sandy Team on 23 Jan 2024
Good afternoon, when he made c.in the rules of the hotel were explained to him, one of them is not to smoke in the rooms at the time of the c.out there was a strong smell of cigarettes and therefore the deposit was collected.

10/10 Excellent

Hoyt

Stayed 1 night in Jan 2024

4/10 Poor

Cynthia

Travelled with partner
Disliked: Amenities
Location was near beach - room did not look as advertised . Small, cramped, dirty ….. 2 travelers , one set of towels- had to go to the desk every day to request new towels . Housekeeping never came , no clean sheets. Elevator out of service multiple times . No refrigerator in room - no phone There was no parking on the property for guests or around the hotel at all . The concierge made me feel like it was not his problem, and sent us over to another hotel where the cost was $8 per hour and we couldn’t leave it over night . Cost us a fortune for a private lot . Very disappointing- lots of potential for a great experience but never again
Stayed 4 nights in Jan 2024

2/10 Terrible

JACK, Mount Pleasant

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not as described online, rooms were dirty, walls had stains on them, door locks were shady, it was very ran down, versus what the pictures show online. We had to leave the hotel and buck something else for an additional cost, I will be requesting a refund. Do not stay here
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diana Front Desk on 2 Jan 2024
It's been a pleasure. Thank you for your stay.

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

YENINA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Aishwarya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

ALBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I was disappointed with was there was no hot water in my room
Stayed 1 night in Dec 2023
Response from Diana Front Desk on 23 Dec 2023
We're sorry the inconvenience. We'll make a better stay for you next time.

6/10 Okay

Tyrone

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no refrigerator or microwave in the rooms. Not even a coffee maker.
Stayed 4 nights in Dec 2023

6/10 Okay

Juan

Travelled with family
Liked: Staff & service
Really did not like it, I will never return there.
Stayed 3 nights in Dec 2023

2/10 Terrible

Rakesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jean Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front people are the best
Every single people at the hotel are so welcoming, the best service
Stayed 1 night in Dec 2023

8/10 Good

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Keila

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
It is close to the beach and close to many good areas. Walkable
Stayed 1 night in Dec 2023

2/10 Terrible

BARTOLO

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I should’ve taken the other reviewer’s advice, but I wanted to give it a chance and see for myself and honestly I don’t recommend going there. The staff, especially the receptionist was not nice. The property was not in the greatest condition. Don’t waste your money and go elsewhere please.
Stayed 5 nights in Nov 2023

6/10 Okay

Ismael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Little older. But nice place
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Disliked: Property conditions & facilities
Staff were friendly many dining options within walking distance.
Stayed 1 night in Nov 2023

6/10 Okay

Ahmed

Stayed 1 night in Nov 2023
Response from Diana Front Desk on 10 Nov 2023
Thank you very much is been a pleasure. Hoping to assist again.

4/10 Poor

Saul, Doral

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality…
Stayed 2 nights in Oct 2023
Response from Diana Front Desk on 4 Nov 2023
Sorry the inconvenience. This will help us work better to make an improvement.

10/10 Excellent

Anielsy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Many options to eat . The facility needs some maintenance
Stayed 2 nights in Oct 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was under renovations. The room was very small and dirty looking. Renovations were very loud. I was the only person in the whole hotel and why they didn't notify me of the renovations is beyond me. They said they tried to reach me, but they couldn't read my number(??)

6/10 Okay

Jorge Noel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

lorna gonzalez

Travelled with group
Liked: Amenities
El hotel muy bueno, la vista al mar es muy bonita y son muy amables los trabajadores
Stayed 3 nights in Sep 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Close access to the beach, but Condado beach has violent waves. So if you’re trying to get in the water, I would consider a different beach.
Stayed 3 nights in Sep 2023
Response from Sandy Team on 3 Oct 2023
Hi- Thanks for your visit- We are currently in Hurricane season and Waves do tend to react if there's an atmospheric event around us. Always Stay Safe and look for the safety guidelines.

2/10 Terrible

Lincoln

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping, dirty hotel, old property, no parking, area is terrible for parking.
Stayed 3 nights in Sep 2023
Response from Sandy Team on 3 Oct 2023
Hi- We are located in the heart of the tourist area in San Juan Puerto Rico so Parking is limited to Privately Owned garages with different rates. We are a small European style hotel undergoing renovations located really close to all major highways and transportation. We do have a Housekeeping Department and we are saddened that your experience was not magical-

6/10 Okay

Fernando, San Juan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Morresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2023

10/10 Excellent

Joannie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that you are close to everything. Staff is always friendly and they tend to your needs. Second time staying here with family. Would definitely come back!
Stayed 2 nights in Sep 2023

2/10 Terrible

Marisol, Cleveland

Disliked: Staff & service, amenities, property conditions & facilities
Horrible!!! I used to stay here a lot when I traveled to PR. Would stay a day or two upon arrival and before I left from visiting family. Last time I had stayed was in 2019. I can’t say enough how it’s gone down hill quickly. When I arrived at 2am the front desk person guy was super nice. I was assigned a room next to the lobby but he said they could move me to the second floor later that day. To get to the point, I was moved to the second floor. As I was laying in bed someone opened my door scaring the crap out of me. They immediately closed the door. Luckily I had the chain on the door. I jumped out of bed and got dressed. I went to the lobby desk where I waited 5-10 minutes behind a couple. Once the desk person arrived with another employee from CVS (they had bags from the store) she went behind the counter. The couple in front of me told her that they went to their room but there were people in there. I immediately said did you go to room 204 and they said yes. I said that was me you opened the door on. She apologized. I looked at the women behind the counter and told her how and why this happened. She said that the system was down. I angrily said “so are you giving room keys to anyone who checks in without knowing of people are in a room”. She said well it’s down, I told her this was unacceptable and said I was in my underwear and got the scare of my life and im shaking because im pissed off too. The woman behind the counter said the manager will be here in the 7
Stayed 2 nights in Aug 2023

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daxx

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local Business
I’ve been staying here since 1999 and it feels like a family style business! Staff is great and it’s close to bars, restaurants and the beach
Stayed 2 nights in Aug 2023