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Rating 10 - Excellent. 194 out of 1003 reviews" "
10 - Excellent
194
Rating 8 - Good. 246 out of 1003 reviews" "
8 - Good
246
Rating 6 - Okay. 221 out of 1003 reviews" "
6 - Okay
221
Rating 4 - Poor. 140 out of 1003 reviews" "
4 - Poor
140
Rating 2 - Terrible. 202 out of 1003 reviews" "
2 - Terrible
202
6.2/10
Cleanliness
7.4/10
Staff & service
5.4/10
Amenities
5.6/10
Property conditions & facilities
5.8/10
Eco-friendliness
Reviews
4/10 Poor
Rich
Travelled with family
28 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is at the end of a popular street for beach access. All night we heard car horns, loud streets, people shouting. It never stopped. No one got sleep. The staff was nice, but I definitely do not recommend staying here not even if your on a tight budget.
TERRIBLE. Just terrible. Got to the room to shower and there were no wash rags. Requested wash rags at the front desk received with stains. Complained and they never came back to the room like they said they were going to with clean wash rags. Gross. Shower had soap scum all over it like it wasn't cleaned before we came. Pillow cases were also stained. Room floor was very slippery, so dangerous. Mold every where. Definitely wont be staying here again.Glad it was only one night
Con una amiga nos quedamos 1 semana, nunca nos cambiaron las sábanas ni hicieron limpieza en la habitación.
Cuando fuimos a pedir, tampoco nos dieron.
La ubicación es buena pero la propiedad es terrible.
El costumer service es regular podría ser mucho mejor
Gentleman at front desk was helpful and friendly. I had phoned him to tell him my flight was delayed and not arriving until after 2am, and he was waiting there for me to assist me.
The property is right on the beach, and near all the activity in Condado. The property itself is no frills, but just what I needed for that time, a place to crash until my family arrived the next day.
Conveniently located near restaurants and beach. Quirky and quaint hotel. Parking can be an issue, but we just walked a couple of blocks.
Shantelle
Stayed 1 night in Feb 2024
6/10 Okay
Frederic
11 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a nice area, close to the beach and close to a lot of dining, bars, and shopping options. Definitely more of a budget hotel in terms of condition of the property -- still a nice option to consider if you aren't looking for the 5-star experience
Please be aware of this property, the older man at the front desk charge my card twice for the $100 deposit, so he charged me $200 and when I showed him he said it not true even though my bank confirmed it was. He also never returned my drivers license and when fronted he got really aggressive. That’s not ok to do to people, I would have never noticed if it wasn’t because I checked my account.
It was always dirty. They still charged me a 100.00
Jose
Stayed 6 nights in Jan 2024
Response from Sandy Team on 23 Jan 2024
Good afternoon, when he made c.in the rules of the hotel were explained to him, one of them is not to smoke in the rooms at the time of the c.out there was a strong smell of cigarettes and therefore the deposit was collected.
10/10 Excellent
Hoyt
21 Jan 2024
Hoyt
Stayed 1 night in Jan 2024
4/10 Poor
Cynthia
Travelled with partner
12 Jan 2024
Disliked: Amenities
Location was near beach - room did not look as advertised . Small, cramped, dirty ….. 2 travelers , one set of towels- had to go to the desk every day to request new towels . Housekeeping never came , no clean sheets. Elevator out of service multiple times . No refrigerator in room - no phone
There was no parking on the property for guests or around the hotel at all . The concierge made me feel like it was not his problem, and sent us over to another hotel where the cost was $8 per hour and we couldn’t leave it over night . Cost us a fortune for a private lot . Very disappointing- lots of potential for a great experience but never again
Property is not as described online, rooms were dirty, walls had stains on them, door locks were shady, it was very ran down, versus what the pictures show online. We had to leave the hotel and buck something else for an additional cost, I will be requesting a refund. Do not stay here
I should’ve taken the other reviewer’s advice, but I wanted to give it a chance and see for myself and honestly I don’t recommend going there. The staff, especially the receptionist was not nice. The property was not in the greatest condition. Don’t waste your money and go elsewhere please.
BARTOLO
Stayed 5 nights in Nov 2023
6/10 Okay
Ismael
Travelled with partner
25 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Little older. But nice place
Ismael
Stayed 1 night in Nov 2023
6/10 Okay
Jason
10 Nov 2023
Disliked: Property conditions & facilities
Staff were friendly many dining options within walking distance.
Jason
Stayed 1 night in Nov 2023
6/10 Okay
Ahmed
9 Nov 2023
Ahmed
Stayed 1 night in Nov 2023
Response from Diana Front Desk on 10 Nov 2023
Thank you very much is been a pleasure. Hoping to assist again.
This property was under renovations. The room was very small and dirty looking. Renovations were very loud. I was the only person in the whole hotel and why they didn't notify me of the renovations is beyond me. They said they tried to reach me, but they couldn't read my number(??)
El hotel muy bueno, la vista al mar es muy bonita y son muy amables los trabajadores
lorna gonzalez
Stayed 3 nights in Sep 2023
8/10 Good
Joseph
Travelled with partner
3 Oct 2023
Liked: Cleanliness, staff & service
Close access to the beach, but Condado beach has violent waves. So if you’re trying to get in the water, I would consider a different beach.
Joseph
Stayed 3 nights in Sep 2023
Response from Sandy Team on 3 Oct 2023
Hi- Thanks for your visit- We are currently in Hurricane season and Waves do tend to react if there's an atmospheric event around us. Always Stay Safe and look for the safety guidelines.
No housekeeping, dirty hotel, old property, no parking, area is terrible for parking.
Lincoln
Stayed 3 nights in Sep 2023
Response from Sandy Team on 3 Oct 2023
Hi- We are located in the heart of the tourist area in San Juan Puerto Rico so Parking is limited to Privately Owned garages with different rates. We are a small European style hotel undergoing renovations located really close to all major highways and transportation. We do have a Housekeeping Department and we are saddened that your experience was not magical-
I like the fact that you are close to everything. Staff is always friendly and they tend to your needs. Second time staying here with family. Would definitely come back!
Horrible!!! I used to stay here a lot when I traveled to PR. Would stay a day or two upon arrival and before I left from visiting family. Last time I had stayed was in 2019. I can’t say enough how it’s gone down hill quickly. When I arrived at 2am the front desk person guy was super nice. I was assigned a room next to the lobby but he said they could move me to the second floor later that day. To get to the point, I was moved to the second floor. As I was laying in bed someone opened my door scaring the crap out of me. They immediately closed the door. Luckily I had the chain on the door. I jumped out of bed and got dressed. I went to the lobby desk where I waited 5-10 minutes behind a couple. Once the desk person arrived with another employee from CVS (they had bags from the store) she went behind the counter. The couple in front of me told her that they went to their room but there were people in there. I immediately said did you go to room 204 and they said yes. I said that was me you opened the door on. She apologized. I looked at the women behind the counter and told her how and why this happened. She said that the system was down. I angrily said “so are you giving room keys to anyone who checks in without knowing of people are in a room”. She said well it’s down, I told her this was unacceptable and said I was in my underwear and got the scare of my life and im shaking because im pissed off too. The woman behind the counter said the manager will be here in the 7