Outdoor pool

Reviews of Terra Linda Resort

3 out of 5
Terra Linda Resort
Calle Dr.Rosen, 26 - El Batey, Sosúa, Puerto Plata

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 346 reviews" "
Rating 8 - Good. 106 out of 346 reviews" "
Rating 6 - Okay. 54 out of 346 reviews" "
Rating 4 - Poor. 22 out of 346 reviews" "
Rating 2 - Terrible. 33 out of 346 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Wayne

Liked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

darian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 4 nights in Mar 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place and location. I highly recommend will vist again
Stayed 4 nights in Mar 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 5 nights in Mar 2024

10/10 Excellent

Teaco

Stayed 6 nights in Feb 2024

10/10 Excellent

Holly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. My husband and I enjoyed ourselves
Stayed 7 nights in Feb 2024

2/10 Terrible

Karhondala, N Las Vegas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, very old and dusty , room was nasty , the ladies at the front desk are very rude, only thing I’ll say was good about this place is the restaurant is good, they have a great staff and are very friendly.
Stayed 2 nights in Feb 2024

4/10 Poor

Lamont, Edison

Stayed 4 nights in Feb 2024

6/10 Okay

Thewodros

Disliked: Staff & service
Front desk service is good, but the restaurant service is bad I mean very bad you have to wait at least 15 min to get anything even just a cup of coffee with 4 to 6 ppl in the restaurant. The staff at the restaurant are unhappy for some reason….
Stayed 3 nights in Feb 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is 5 stars
Stayed 5 nights in Feb 2024

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was very helpful and friendly. Property was safe and clean. I really enjoyed the pool and the bar by the pool.
Stayed 2 nights in Feb 2024

2/10 Terrible

RACHEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival they had 3 rooms left, one would think great right... Ummm... no the first room B206 had no electric service working, the second room assigned B208 had no running water for the toilet or shower and the third B203 had stained unclean bed sheets. I had to check out after the first night and rebook Seabreeze down the street which was phenomenal. Yami the front desk lady said she would ask her manager for a refund for the last 2 days booked and I have yet to hear anything.

4/10 Poor

Karlo

Disliked: Cleanliness, property conditions & facilities
Rooms were not clean. Very worn furniture. Roach in bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year and we always have a lovely time. Can’t wait to get back next year.
Stayed 6 nights in Jan 2024
Response from Terra Linda Resort on 8 Feb 2024
Dear Leslie,Thank you for staying with us and for the great rating.We would love to see you around in a near future.

2/10 Terrible

nathan

Stayed 11 nights in Jan 2024
Response from Terra Linda Resort on 31 Jan 2024
Dear Nathan,Thank you for visiting us.We would like to know a little bit more about your stay, we can use your review to improve our service.

10/10 Excellent

Carlos

Stayed 2 nights in Jan 2024
Response from Terra Linda Resort on 31 Jan 2024
Dear Carlos,Thank you for you visit, we would love to see you again in a near future.Warm regards,Terra Linda Hotel

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 6 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Anisha,Thank you for you visit, we would love to see you again in a near future.Warm regards,Terra Linda Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is my favorite feature. I enjoy the restaurant food and service. The desk and security staff are all great. I will return again and again.
Stayed 4 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear David,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and private location. Staff was friendly and attentive. Bartenders were awesome.
Stayed 1 night in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Richard,Thank you for you visit, we would love to see you again in a near future.Warm regards,Terra Linda Hotel

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Christopher,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel

6/10 Okay

Alkema

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Dr. Woods,Thank you for staying with us and for the great rating. We would love to see you again in a near future.Warm regards,

10/10 Excellent

thomas anthony

Stayed 3 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Anthony,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Antonio,Thank you for staying with us and for the great rating. We would love to see you again in a near future.Warm regards,

8/10 Good

Jedidiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Mr. pippen,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Terra Linda Resort on 8 Feb 2024
Dear William,Thank you for the great rating.We would love to have you back in a near future.

2/10 Terrible

Julian

Disliked: Staff & service, property conditions & facilities
We didn’t stayed there thank god. Everything looked run down and use for other purposes. They didn’t even have our reservation. No family should stayed there.
Stayed 4 nights in Nov 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Julian,We apologize if the property was not up the standards of your likes, but the hotel it's been well maintained and clean.Warm regards from the island.

4/10 Poor

Myron

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and run down room they gave us ceiling leaks etcetera.
Stayed 3 nights in Nov 2023
Response from Terra Linda Resort on 5 Dec 2023
Dear Ms. Tibbits,Please accept our most sincere apologies for the issues, maintenance took a little longer than normal to fix the problem due to overload of tasks.We will work harder based on your report.

6/10 Okay

Irvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Terra Linda Resort on 14 Nov 2023
Dear Irvin,Thank you for staying with us and for the good rating.We would love yto see you again in a near future.

2/10 Terrible

seung uck

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and stinky, I was very surprised, actual room is totally different from pictures in expedia.
Stayed 1 night in Nov 2023
Response from Terra Linda Resort on 13 Nov 2023
Dear Seung,Our rooms are checked every single day before arrival, but still we will follow this situation with maid crew.We apologize for the inconviniences.

4/10 Poor

PAUL

Travelled with partner
Disliked: Amenities
Needs to be updated, pool is okay, filter system needs to be working
Stayed 3 nights in Nov 2023
Response from Terra Linda Resort on 7 Nov 2023
Dear Paul,Thank you for visiting us.We will addresse your reccommendations.

8/10 Good

Berthony

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security
Stayed 5 nights in Oct 2023
Response from Terra Linda Resort on 3 Nov 2023
Dear Berthony,Thank you for staying with us and for the great rating.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service
The people working at the front seat were always accommodating. The cleaning lady was amazing! The place is out dated but it was very clean.
Stayed 5 nights in Oct 2023
Response from Terra Linda Resort on 31 Oct 2023
Dear Troy,Thank you for staying with us and for the great rating.We would love to see you again in a near future.

10/10 Excellent

Darryl

Liked: Staff & service, amenities, property conditions & facilities
I love the property it's my favorite place to stay.
Stayed 6 nights in Oct 2023
Response from Willy Padilla on 23 Oct 2023
Good morning Darryl,Thank you for the visit and for the great rating.We would love to see you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was very cozy and warm. I love the staff there, and Willy is great.
Stayed 5 nights in Oct 2023
Response from Terra Linda Resort on 23 Oct 2023
The King,Thank you for you sisit and for the great rating.We would love to have you as a guest again in a near future.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Terra Linda Resort on 19 Oct 2023
Dear Robert,Thank you for staying with us and for the great rating.We would love to see you back in a near future.

2/10 Terrible

Kayton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motorcycle all night Room wasn’t clean when I arrived and I had to wait all day the next day to clean it it’s 4pm and room still not clean There’s no door knob just the lock This is a very basic hotel No wash clothes just towel with holes One power outlet in room and one in bathroom so that’s inconvenient there’s no security lock on the inside of the door
Response from Terra Linda Resort on 14 Oct 2023
Dear Kayton,At this very moment we are addressing these issues with the maintenance and maid service crew. For sure we will work on making your stay experience better.

6/10 Okay

Andrew

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Andrew,Thank you for staying with us.We would love to see you again in a near future.

10/10 Excellent

Solomon Arega

Liked: Cleanliness, staff & service, amenities
Wonderful very nice hotel
Stayed 4 nights in Oct 2023
Response from Willy Padilla on 14 Oct 2023
Dear Solomon,It has been a pleasure to have you as a guest.We would love to see you again in a near future.

10/10 Excellent

Perry, Woodbridge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the AC was cold. The resort is walking distance from Blue Ice, Kings and Baileys. Security on site and the restaurant is one of the best around.
Stayed 4 nights in Sep 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Mr. Perry,Thank you for staying with us and for the great rating.We would love to see you again in a near future.

10/10 Excellent

Cammie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent management. Food is simply amazing. Can't go wrong with choosing Terra Linda.
Stayed 5 nights in Sep 2023
Response from Willy Padilla on 14 Oct 2023
Dear Cammie,Thank you for staying with us again.You've been an outstanding guest, we would love to see you again in a near future.

10/10 Excellent

Shamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 2 nights in Sep 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Shamar,Thank you for staying with us.Wish you a great weekend.

10/10 Excellent

Kip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and this will be my new hotel in Sosua
Stayed 3 nights in Sep 2023
Response from Terra Linda Resort on 14 Sept 2023
Dear Kip,Thank you for stying with us and for the great ratings.We wish to see you again in a near future.Warm regards,

4/10 Poor

uwen, Upper Marlboro

Stayed 3 nights in Sep 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Uwen,Thank you for staying with us.

6/10 Okay

Luisito

Liked: Staff & service
Central location & walking distance to places of interests. Restaurant food is good. On site parking for guests. Property clean. Rooms clean but dated. Odor in bathroom maybe due to plumbing pipes need to be cleaned or replaced. Seems like the odor is coming up from drains. Bathroom fixtures need to be replaced. AC unit in room needs to be cleaned. Mold seem to be inside unit. Over night security guard unfriendly.
Stayed 4 nights in Jul 2023
Response from Terra Linda Resort on 2 Aug 2023
Dear Luisito,Thank you for staying with us and for the good rating.We are taking yur notes and we will proceed to fix these issues in the rooms.

6/10 Okay

marshall

Disliked: Cleanliness, property conditions & facilities
The water was dirty i had to change my room 2 times becsuse the air conditioning was blowing warm air and they control the air . The remote control to the tv probably need batteries the pool was closed and wasnt advertised that it was closed . The property isnt taken care of . This isnt a resort its more of a hotel . The staff members was okay but the place isnt good to many small issues.
Stayed 3 nights in Jul 2023
Response from Terra Linda Resort on 18 Jul 2023
Dear Marshall,Please accept our apologies for th issues, management is taking notes in order to improve the quality of the services.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
for the price of star is worth it.close walking distance to beach. worth the stay.
Stayed 5 nights in Jun 2023
Response from Terra Linda Resort on 22 Jun 2023
Dear Edward,Thank you for staying with us and for the great rating.We would love to see you again in a near future.Kind regards,

8/10 Good

Jedidiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Terra Linda Resort on 19 Jun 2023
Dear Jedidiah,Thank you for staying with us and for the great rating.We would love to see you back in a near future.Warm regards,

6/10 Okay

Claude, Jacksonville

Liked: Staff & service
The staff was very friendly and the restaurant is very good. The rooms were clean. The pressure in the shower was very low and the water fluctuated between hot and cold often while taking a shower.
Stayed 8 nights in Jun 2023
Response from Terra Linda Resort on 19 Jun 2023
Dear Claude,Thank you for staying with us and for the good rating.By the time you stayed here we had a pump out of use, and now has been repaired.We would love to see you back in a near future.Kind regards,

2/10 Terrible

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very helpful at times We paid for rooms that were not available or existed Area wasn’t to bad everything was walking distance The pool is disgusting rooms weren’t great Bathroom was pretty bad to I will not stay there ever again
Stayed 3 nights in May 2023
Response from Terra Linda Resort on 6 Jun 2023
Dear Alex,We always like to hear the issues in time, if we get the report we work in order to fix it.