Calle Dr.Rosen, 26 - El Batey, Sosúa, Puerto Plata
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Outdated, very old and dusty , room was nasty , the ladies at the front desk are very rude, only thing I’ll say was good about this place is the restaurant is good, they have a great staff and are very friendly.
Karhondala
Stayed 2 nights in Feb 2024
4/10 Poor
Lamont, Edison
27 Feb 2024
Lamont
Stayed 4 nights in Feb 2024
6/10 Okay
Thewodros
26 Feb 2024
Disliked: Staff & service
Front desk service is good, but the restaurant service is bad I mean very bad you have to wait at least 15 min to get anything even just a cup of coffee with 4 to 6 ppl in the restaurant. The staff at the restaurant are unhappy for some reason….
Upon arrival they had 3 rooms left, one would think great right... Ummm... no the first room B206 had no electric service working, the second room assigned B208 had no running water for the toilet or shower and the third B203 had stained unclean bed sheets. I had to check out after the first night and rebook Seabreeze down the street which was phenomenal. Yami the front desk lady said she would ask her manager for a refund for the last 2 days booked and I have yet to hear anything.
The location of this property is my favorite feature. I enjoy the restaurant food and service. The desk and security staff are all great. I will return again and again.
David
Stayed 4 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear David,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel
Dear Christopher,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel
6/10 Okay
Alkema
23 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Alkema
Stayed 10 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Dr. Woods,Thank you for staying with us and for the great rating. We would love to see you again in a near future.Warm regards,
10/10 Excellent
thomas anthony
22 Dec 2023
thomas anthony
Stayed 3 nights in Dec 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Anthony,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel
Dear Mr. pippen,Thank you for you visit, we would love to see you again in a near future.We really appreciate the great review.Warm regards,Terra Linda Hotel
We didn’t stayed there thank god. Everything looked run down and use for other purposes. They didn’t even have our reservation. No family should stayed there.
Julian
Stayed 4 nights in Nov 2023
Response from Terra Linda Resort on 31 Jan 2024
Dear Julian,We apologize if the property was not up the standards of your likes, but the hotel it's been well maintained and clean.Warm regards from the island.
Old and run down room they gave us ceiling leaks etcetera.
Myron
Stayed 3 nights in Nov 2023
Response from Terra Linda Resort on 5 Dec 2023
Dear Ms. Tibbits,Please accept our most sincere apologies for the issues, maintenance took a little longer than normal to fix the problem due to overload of tasks.We will work harder based on your report.
Dirty and stinky, I was very surprised, actual room is totally different from pictures in expedia.
seung uck
Stayed 1 night in Nov 2023
Response from Terra Linda Resort on 13 Nov 2023
Dear Seung,Our rooms are checked every single day before arrival, but still we will follow this situation with maid crew.We apologize for the inconviniences.
4/10 Poor
PAUL
Travelled with partner
7 Nov 2023
Disliked: Amenities
Needs to be updated, pool is okay, filter system needs to be working
PAUL
Stayed 3 nights in Nov 2023
Response from Terra Linda Resort on 7 Nov 2023
Dear Paul,Thank you for visiting us.We will addresse your reccommendations.
Motorcycle all night
Room wasn’t clean when I arrived and I had to wait all day the next day to clean it it’s 4pm and room still not clean
There’s no door knob just the lock
This is a very basic hotel
No wash clothes just towel with holes
One power outlet in room and one in bathroom so that’s inconvenient there’s no security lock on the inside of the door
Kayton
Response from Terra Linda Resort on 14 Oct 2023
Dear Kayton,At this very moment we are addressing these issues with the maintenance and maid service crew. For sure we will work on making your stay experience better.
6/10 Okay
Andrew
11 Oct 2023
Liked: Staff & service
Andrew
Stayed 2 nights in Oct 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Andrew,Thank you for staying with us.We would love to see you again in a near future.
10/10 Excellent
Solomon Arega
10 Oct 2023
Liked: Cleanliness, staff & service, amenities
Wonderful very nice hotel
Solomon Arega
Stayed 4 nights in Oct 2023
Response from Willy Padilla on 14 Oct 2023
Dear Solomon,It has been a pleasure to have you as a guest.We would love to see you again in a near future.
The room was clean and the AC was cold. The resort is walking distance from Blue Ice, Kings and Baileys. Security on site and the restaurant is one of the best around.
Perry
Stayed 4 nights in Sep 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Mr. Perry,Thank you for staying with us and for the great rating.We would love to see you again in a near future.
First time staying here and this will be my new hotel in Sosua
Kip
Stayed 3 nights in Sep 2023
Response from Terra Linda Resort on 14 Sept 2023
Dear Kip,Thank you for stying with us and for the great ratings.We wish to see you again in a near future.Warm regards,
4/10 Poor
uwen, Upper Marlboro
10 Sept 2023
uwen
Stayed 3 nights in Sep 2023
Response from Terra Linda Resort on 14 Oct 2023
Dear Uwen,Thank you for staying with us.
6/10 Okay
Luisito
2 Aug 2023
Liked: Staff & service
Central location & walking distance to places of interests. Restaurant food is good. On site parking for guests. Property clean. Rooms clean but dated. Odor in bathroom maybe due to plumbing pipes need to be cleaned or replaced. Seems like the odor is coming up from drains. Bathroom fixtures need to be replaced. AC unit in room needs to be cleaned. Mold seem to be inside unit. Over night security guard unfriendly.
Luisito
Stayed 4 nights in Jul 2023
Response from Terra Linda Resort on 2 Aug 2023
Dear Luisito,Thank you for staying with us and for the good rating.We are taking yur notes and we will proceed to fix these issues in the rooms.
The water was dirty i had to change my room 2 times becsuse the air conditioning was blowing warm air and they control the air . The remote control to the tv probably need batteries the pool was closed and wasnt advertised that it was closed . The property isnt taken care of . This isnt a resort its more of a hotel . The staff members was okay but the place isnt good to many small issues.
marshall
Stayed 3 nights in Jul 2023
Response from Terra Linda Resort on 18 Jul 2023
Dear Marshall,Please accept our apologies for th issues, management is taking notes in order to improve the quality of the services.
Dear Jedidiah,Thank you for staying with us and for the great rating.We would love to see you back in a near future.Warm regards,
6/10 Okay
Claude, Jacksonville
18 Jun 2023
Liked: Staff & service
The staff was very friendly and the restaurant is very good. The rooms were clean. The pressure in the shower was very low and the water fluctuated between hot and cold often while taking a shower.
Claude
Stayed 8 nights in Jun 2023
Response from Terra Linda Resort on 19 Jun 2023
Dear Claude,Thank you for staying with us and for the good rating.By the time you stayed here we had a pump out of use, and now has been repaired.We would love to see you back in a near future.Kind regards,
Staff was very helpful at times We paid for rooms that were not available or existed Area wasn’t to bad everything was walking distance The pool is disgusting rooms weren’t great Bathroom was pretty bad to I will not stay there ever again
Alex
Stayed 3 nights in May 2023
Response from Terra Linda Resort on 6 Jun 2023
Dear Alex,We always like to hear the issues in time, if we get the report we work in order to fix it.