Interior detail

Reviews of Hotel Arcangel

3 out of 5
Hotel Arcangel
D. Defensores de la Republica 276, Colonia La Moderna, Puebla, PUE

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 200 reviews" "
Rating 8 - Good. 70 out of 200 reviews" "
Rating 6 - Okay. 24 out of 200 reviews" "
Rating 4 - Poor. 1 out of 200 reviews" "
Rating 2 - Terrible. 4 out of 200 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el servicio hotel super limpio la comisa muy rica todo perfecto
Stayed 1 night in Oct 2023
Response from Hotel Arcangel on 26 Oct 2023
Estimada Estela, agradecemos sus comentarios y su preferencia con nosotros, la esperamos nuevamente en una próxima estancia.

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, Very kind. Rooms were awesome.
Stayed 3 nights in Aug 2023
Response from Hotel Arcángel on 29 Sept 2023
Dear Gustavo, we appreciate your preference.

8/10 Good

José Manuel

Stayed 1 night in Jul 2023

10/10 Excellent

Guillermo

Stayed 1 night in Jun 2023

10/10 Excellent

Ignacio

Stayed 1 night in Nov 2022

6/10 Okay

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Esperanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Restaurant staff were awsome and food was good.
Stayed 5 nights in Oct 2021
Response from Veronica Palacios on 16 Nov 2021
Gracias por sus comentarios estamos para servirle

8/10 Good

Raul

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very friendly staff 10 min from downtown valet y
Stayed 3 nights in Sep 2021
Response from Director General. on 14 Sept 2021
Dear Raúl, thank you for your comments, it is a privilege to have received you at Hotel Misión Arcángel.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Really nice hotel and excellent value for money!!
Stayed 1 night in Mar 2021
Response from Veronica Palacios on 13 Mar 2021
Gracias por sus comentarios fue un placer atenderle

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Gerente de Operaciones on 13 Sept 2019
Fue un placer atenderle

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta service! Nice hotel.
Stayed 1 night in Jul 2019
Response from HOTEL MISION ARCANGEL on 5 Aug 2019
Gracias por sus comentarios fue un placer atendeler

8/10 Good

Tania, Puebla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel decoration, it makes you feel in a mexican hacienda, the food was very nice, the room ammenities were good. Only thing no english channels this was acknowledged to the front desk. Overall it was a nice stay.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location for what we wanted. restaurant was a bit expensive 40 pesos a beer , a soup 65 pesos. but nothing withing walking distance to recommend. rooms were clean and comfortable and the valet parking was safe and secure I WOULD RETURN .
Stayed 1 night in Dec 2018

6/10 Okay

juana, miami

Liked: Cleanliness, staff & service
Disliked: Room comfort
The location did not coresponden to the informacion in Internet. Far from the historical center. Rooms very small. Wonderful staf.
Stayed 2 nights in Nov 2017

10/10 Excellent

JorgeTico, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Puebla
We love this Hotel very romantic. Its an Spanish design. The food, Diner and breakfast great. Friendly staff and it has a parking area. We got 2 bottles of water and half bottle of wine for free.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent service
We really enjoyed to stay at Hotel Mision Arcangel Puebla. The service is excelent and the food is amazing. Great location!

6/10 Okay

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are 2 small for more than 1 person

8/10 Good

Tony, Oswestry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel, attentive staff!
The staff were all extremely helpful and attentive. The hotel itself is too far from central Puebla but only 10 minutes in a taxi and there was always a taxi waiting so it was not difficult to get into town. The hotel was clean and quiet.
Response from Gerencia C on 9 Jul 2016
Dear Tony Appreciate the time you took to share with us your comments , it was very nice to have in this home Hotel Mision Arcangel , we look forward to your visit again soon Aarón Ochoa Rodríguez Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice great hotel at a great price. The décor was very interesting and the staff wonderful. Very secure parking and everyone was very friendly.
Response from Gerencia C on 22 Mar 2016
Dear Guest We appreciate your comments for Hotel Mision Arcangel most important you are, we want to meet them again in this home. Aarón Ochoa Rodríguez Director

8/10 Good

Bikrev X, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with restaurant
Loved the food, very Mexican. Made me feel like home.
Mole 😄Delicious
Response from Gerencia C on 17 Nov 2015
Dear Bikrev X. On behalf of all employees of Hotel Mision Arcangel Puebla appreciate your reference and hope of new features in this home for him to live the true art of hospitality

8/10 Good

Miguel, Saltillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway.
We only went there to sleep and had our own car so the stay was perfect. I can not rate the restaurant since it was closed when we arrived.

8/10 Good

Silvia, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel Room and Decor
This hotel was great! Very clean and great room appearance. Restaurant food was not to my liking, but the hotels decor, room cleanliness, and overall appearance could very easily have been a five star, unfortunately the area the hotel was located in was unexpected. The hotel was located in a less than adequate neighborhood setting when compared to the pictures advertised, nevertheless all the pictures shown on the site met up to standards and it would be fully beneficially understood why pictures of the hotels surroundings were not shown. Other than the area the hotel was located in I believe I would definitely return being I did get a bang for my buck.
Response from Gerencia C on 10 Oct 2015
Dear guest: We are grateful very much for its kind opinion, it helps us to improve greatly the attention that we offer to them, our kitchen counts with saucers 100 % Mexican, it would be very important for us that in its next visit he comments to us what its favorite saucer is so that our chef has it ready, for Hotel Mission Archangel is very important its opinion. Addressed to our collaborators we are grateful for its preference. Aaron Ochoa General Manager

6/10 Okay

Alma, San Diego ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with location..
Everything was good.. But I was told it was on the main area of the city by the zocalo, and it was not true so for that I was not happy.. Area is not good.. I ask the person the did the reservation for me and said it was by the Main area...

10/10 Excellent

Gerardo, Mexico CIty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and nice room!!
Great value and nice room!! the only thing is it's not in very nice neighborhood but if you have a car there is no problem as it's 8 minutes away from Avenida Juarez (one of the main streets)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Corey, Arlington, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel has a rustic decor but was very nice. The restaurant in the hotel was good too. The staff was extremely helpful with anything we needed. The location was not walking distance to the Zocalo, or to any restaurants, shops or sights, but taxis were inexpensive and readily available. I would definitely stay here again on a subsequent trip to Puebla!

10/10 Excellent

OscarC

Liked: Cleanliness, staff & service, room comfort
Great hiotel
It was a good experience, clean, nice and super beautiful decoration, the best is the attention and service of all hotel employees.

8/10 Good

ivan, rivera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
the bathroom is to small
Response from FGoyeneche on 22 Mar 2014
Hi Ivan, Thank you for your comments, we will use your feed to improve our services. Regards Aaron Ochoa Director Misión Arcángel Puebla

10/10 Excellent

friendly

Liked: Cleanliness, staff & service, room comfort
fantastic
Staff was very helpful, they did their best to guide us to the places to visit.

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Hotel Arcángel Puebla on 26 Feb 2024
Estimado Rogelio, agradecemos su preferencia con nosotros y lo esperamos en una próxima estancia

10/10 Excellent

cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Excelente opcion, muy bonita y comoda habitacion, agua caliente en la regadera, desayuno delicioso y suficiente, amabilidad de todos y excelente servicio
Stayed 1 night in Nov 2023
Response from Hotel Arcangel on 9 Nov 2023
Estimada Cristina, agradecemos sus comentarios y la esperamos en una próxima estancia.

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
En general la estancia fue agradable porque es un lugar tranquilo, las habitaciones son pequeñas para el costo que ofrecen en comparación con otros hoteles con el mismo costo, comparando esto, pues es un hotel caro.
Stayed 4 nights in Oct 2023
Response from Hotel Arcangel on 22 Oct 2023
Estimado Sr Cesar, agradecemos sus comentarios y preferencia con nosotros, le comentamos que también puede reservar directamente al hotel para obtener una tarifa diferente, lo esperamos en una próxima estancia.

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia estuvo muy bien, atención por parte del personal excelente, limpieza y comodidad lo mismo.
Stayed 2 nights in Sep 2023
Response from Hotel Arcangel on 29 Sept 2023
Estimado Jose, agradecemos sus comentarios esperando pronto, una siguiente estancia con nosotros.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien el servicio y todo
Stayed 4 nights in Sep 2023
Response from Hotel Arcangel on 29 Sept 2023
Estimado Jonathan, agradecemos sus comentarios y preferencia, esperamos una próxima estancia con nosotros

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia precios justos quizá incluir el kit de café como cortesía ya que se cobra adicional
Stayed 1 night in Sep 2023
Response from Hotel Arcangel on 29 Sept 2023
Estimado Alberto, agradecemos sus comentarios y preferencia, esperamos una próxima estancia con nosotros.Tomaremos en cuenta su petición y le informamos que nuestro servicio es adicional por lo que tenemos visibles los costos para consumo.

6/10 Okay

MIGUEL ANGEL

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
CARO PARA LO QUE OFRECE
Cuando reserve , me indicaba desayuno gratis y no fue así, te dicen que es continental y te lo cobran aparte , ademas no contaba con un escritorio o mesa con silla , me toco trabajar en el taburete , muy cansado , ademas de muy chica la habitacion
Stayed 1 night in Aug 2023
Response from Hotel Arcangel on 29 Sept 2023
Estimado Miguel Ángel, lamentamos el inconveniente con el desayuno incluido al momento de realizar su reservacion le aparece el tipo de desayuno que incluye, puede mejorarlo a uno completo realizando el pago de la diferencia directamente en restaurante.Agradecemos de antemano su preferencia y esperamos nos permita ser nuevamente sus anfitriones.

10/10 Excellent

ARACELI

Stayed 1 night in Aug 2023
Response from Hotel Arcangel on 29 Sept 2023
Estimada Araceli, agrademos su preferencia y la esperamos en un próximo viaje.

8/10 Good

Fernando Nava

Travelled with family
Liked: Amenities
En general el hotel es agradable y cómodo a pesar de que los cuartos son pequeños. Lo que no me gustó es que el lavabo estaba tapado y, aunque solicitamos que lo arreglaran, no nos atendieron, y al reclamar, prentendieron explicarnos que así era normal y que no pasaba nada. Eso es mal servicio y una falla en las instalaciones.
Stayed 2 nights in Aug 2023
Response from Hotel Arcángel on 29 Sept 2023
Estimado Fernando, agradecemos su preferencia y confianza hacia nosotros, lamentamos el inconveniente en su habitación, en la medida de lo posible realizamos la mejora correspondiente.Se pasara el reporte correspondiente de la instalación y mejora para próximas estancias.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable. Todo limpísimo, el hotel esta hermoso. El restaurante muy rico el trato de todo el personal súper amable y siempre con una sonrisa. Sin duda regresaremos.
Response from Erick Espinosa Jefe de Recepción on 14 Aug 2023
Estimada Srta Caballero, Nos alegra saber que disfruto de su estancia con nosotros, así como nosotros disfrutamos al ser sus anfitriones. Esperamos poder darles la bienvenida una vez más en Hotel Arcángel Puebla, ¡Su Casa!

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy acogedoras y tienen todo lo que puedes llegar a necesitar, sin embargo, en la madrugada te puede llegar a despertar el ruido de los trabajadores por los pasillos. Es importante que sepan que durante las noches no hay agua caliente, tienen que llamar a recepción para que les ayuden. El menú del restaurante es bueno y los precios son accesibles.
Stayed 2 nights in Jul 2023
Response from Erick Espinosa Jefe de Recepción on 14 Aug 2023
Estimado Sr Curiel, gracias por su tiempo para valorar su más reciente visita a Hotel Arcángel Puebla así como por compartir su reseña y comentarios a través de Expedia. Lamentamos que en esta ocasión no se hayan cumplido sus expectativas. En cuanto a sus observaciones lo he compartido para su seguimiento con los supervisores de las áreas a cargo. Esperamos tener nuevamente el gusto de darle la bienvenida y, cambiar su perspectiva.

8/10 Good

Juan Carlos

Stayed 1 night in Jun 2023
Response from Erick Espinosa Jefe de Recepción on 14 Aug 2023
Apreciable Sr Leon, Agradecemos su valoración en Expedia y por haber elegido Hotel Arcángel Puebla.

10/10 Excellent

Violetta

Stayed 1 night in Jun 2023

8/10 Good

Raúl

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente hotel, comodo y limpio, aunque las habitaciones pequeñss
Stayed 2 nights in Apr 2023
Response from Erick Espinosa Jefe de Recepción on 20 Apr 2023
Estimado Raul, gracias por su tiempo para valorar su más reciente visita a Hotel Arcángel Puebla así como por compartir su reseña y comentarios a través de Expedia.Con gusto le comento que contamos con 3 diferentes tipos de habitaciones disponibles para su descanso, esperamos nos brinde una segunda oportunidad en el futuro.¡Saludos!

10/10 Excellent

Pedro Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue de maravilla todo estupendo
Stayed 4 nights in Apr 2023
Response from Erick Espinosa Jefe de Recepción on 20 Apr 2023
Estimado Pedro, gracias por su tiempo para valorar su más reciente visita a Hotel Arcángel Puebla así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que los servicios cumplieron con sus expectativas. Esperamos tener nuevamente el gusto de darle la bienvenida.

10/10 Excellent

Pascual Robles

Stayed 1 night in Mar 2023
Response from Erick Espinosa Jefe de Recepción on 20 Apr 2023
Apreciable Pascual, agradecemos su valoración en Expedia y por haber elegido Hotel Arcángel Puebla. Esperamos seguir contado con su preferencia y estaremos atentos a darle la bienvenida nuevamente.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención de parte de todo el personal del hotel.
Stayed 2 nights in Mar 2023
Response from Erick Espinosa Jefe de Recepción on 20 Apr 2023
Estimado Alfonso, gracias por su tiempo para valorar su más reciente visita a Hotel Arcángel Puebla así como por compartir su reseña y comentarios a través de Expedia.En Hotel Arcángel Puebla estamos enfocados en crear experiencias únicas a cada uno de nuestros huéspedes y clientes, esperamos tener nuevamente el gusto de darle la bienvenida.

6/10 Okay

Juan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La habitación muy pequeña y no hay en el hotel un lugar para sentarse a jugar o platicar
Stayed 2 nights in Mar 2023
Response from Erick Espinosa Jefe de Recepción on 20 Apr 2023
Estimado Juan, gracias por su tiempo para valorar su más reciente visita a Hotel Arcángel Puebla así como por compartir su reseña y comentarios a través de Expedia. Lamentamos que en esta ocasión no se hayan cumplido sus expectativas.Le comento que contamos con tres diferentes tipos de habitaciones disponibles para su descanso.Esperamos tener nuevamente el gusto de darle la bienvenida y, cambiar su perspectiva.

6/10 Okay

SATURIO

Stayed 1 night in Mar 2023
Response from Erick Espinosa Jefe de Recepción on 20 Apr 2023
Estimado Saturio, agradecemos mucho sus comentarios sobre su reciente estadía en esta su casa Hotel Arcángel Puebla, es muy valioso recibir comentarios de nuestros huéspedes ya que nos permite tomar acciones correctivas para mejorar nuestro servicio, lamentamos mucho no haber cumplido con sus expectativas.Sería un honor si nos brindara la oportunidad de darle la bienvenida nuevamente en su próxima visita y hacer que tenga una mejor experiencia con nosotros.