Exterior

Reviews of Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always friendly and helpful. This is our go-to hotel in this area.
Stayed 2 nights in Feb 2024

2/10 Terrible

Aubrey C

Stayed 1 night in Mar 2024

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was recently renovated and was really nice.
Stayed 1 night in Mar 2024

8/10 Good

Teryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation
Stayed 3 nights in Dec 2023

8/10 Good

Fern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that the staff could control was great. I liked the hot water in the entry for hot chocolate and tea. I would have liked a herbal tea option. Breakfast was pretty good until got some sour milk. It was not past the expiration date so the staff couldn’t know it was bad.i loved that our room was warm when we got there.
Stayed 1 night in Jan 2024

6/10 Okay

Kathryn

Stayed 2 nights in Dec 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities
All workers were friendly & welcoming. They were able to answer all questions & give suggestions to nearby places to shop or eat. The room was clean & was better than anticipated with the remodel going on.
Stayed 3 nights in Nov 2023

4/10 Poor

David

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Nada

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the beds were comfy. We got a queen suite for us and our three boys and it worked perfectly.
Stayed 1 night in Nov 2023

8/10 Good

Bradly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to. Overall was clean and in good condition.
Stayed 1 night in Nov 2023

10/10 Excellent

EDGAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Overall the stay was great. The rooms are very clean. the only problem we found was with the window's curtains, they are a bit short and will not cover enough to keep privacy and to avoid outside light getting into the rooms. The breakfast was very good every single day. We were there for one week and we will keep this hotel in mind for next time.
Stayed 6 nights in Nov 2023

10/10 Excellent

Catalina

Stayed 2 nights in Nov 2023

10/10 Excellent

Cassie

Stayed 1 night in Nov 2023

2/10 Terrible

Juliet

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Between the road noise from the nearby highway and construction noise from the remodel, I didn’t get any sleep. Should have saved my money and driven start through.
Stayed 1 night in Nov 2023

10/10 Excellent

Quinn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

TRICIA

Liked: Cleanliness
Wonderful
Stayed 1 night in Oct 2023

2/10 Terrible

Terrence

I did not get to stay there. When I landed in Salt Lake and took my phone off of airplane mode, I had a message that you cancelled my reservation because you had overbooked. When my wife called you to see what could be done, you were of no help finding a room elsewhere. A lady at a nearby hotel that was fully booked got online and found a hotel that had a room available for me. I will not be staying at a Holiday Inn Express in the near future...
Stayed 1 night in Sep 2023

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Waleon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No electricity.
Stayed 1 night in Oct 2023

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No Power
The couch bed had sunflower seeds and no bedding in the room. No fan in the bathroom. Staff was friendly and helpful. The power went out in the morning due to a scheduled transformer change out and breakfast was eaten in the dark with no juice. I would not stay again
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
It was good
The hotel was okay. It is being remolded, so I felt like they didn't take care of the little things in our room, stained chair, broken lamp, burnt out light bulb. But everything seemed clean. Morning front desk person was super helpful but everyone else was
Stayed 2 nights in Sep 2023

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023

4/10 Poor

KIMBERLY

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Drapes did not close all the way. Dirty and worn room. Stains, poor handyman work. On the freeway and windows seem to be single pain (loud) Won't return.
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay. Quiet and clean. Good beds.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
We were all showered and ready for bed, only to turn on the tv, and it didn't work. Called front desk, and they offered to trade rooms, but we were tired n just wanted to relax n sleep, so we didn't move. But small bench was also in the way of walk way, so just a bad design on the layout for this particular room.
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

tammy

Stayed 2 nights in Sep 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff was very personable, friendly and accommodating. They often asked if we needed something before we asked. Pleasant stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Stayed 1 night in Aug 2023

10/10 Excellent

Gabriele

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful check in staff. Clean rooms. Nice pool and good breakfast selection.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Lizz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was filled with kind helpful staff the beds were perfect the location was within easy distance of the areas we were visiting. When we visit next we will be staying here again.
Stayed 2 nights in Aug 2023

4/10 Poor

Kelly

Disliked: Amenities, property conditions & facilities
I didn’t like that the tv was on a wall that you couldn’t watch from the bed. The curtain was black and filthy and they didn’t match they were different sizes one size was too small. The bathroom window looked like it had mold in it.
Stayed 1 night in Aug 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
No thank you
Stayed 1 night in Aug 2023

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Okay
Our room was right next to the freeway which I didn't realize and so I had to keep the TV on to drown out the freeway noise. The bed was slightly uncomfortable. But the thing I did not like was they said they served breakfast til 9:30 am. If you say you're serving breakfast til 9:30 am, then serve breakfast til 9:30 am. We went down at 9 am with several other families and nearly everything was gone and the girl only restocked yogurt which expired back in June. Nothing there to make pancakes, it was all put away by 9 am. I was a little peeved given the fact I paid way more for my room than it was worth. A little breakfast would've gone a long way. I don't know if the girl was just lazy and didn't want to put out more, but young children don't wake up at 6:30 am on a saturday morning to eat breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

4/10 Poor

Mark

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from HIXAF on 26 Jul 2023
As our guest reviews reflect; service is and always will be one of our highest priorities. Our Management and Staff strive to make every guest experience care free and comfortable. I am sincerely sorry you did not receive that exceptional service we aim for.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and tidy. I really liked the lay out of this hotel
Stayed 1 night in Jul 2023
Response from HIXAF on 26 Jul 2023
Thank you for taking a few minutes to provide your feedback. The team here at Holiday Inn strives to make every guest experience care free and comfortable. I am pleased to read that you received that great service. Please visit again when traveling through.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and service oriented staff
Stayed 3 nights in Jul 2023
Response from HIXAF on 16 Jul 2023
Thank you for taking a moment to comment on your recent stay at the American Fork Holiday Inn. We appreciate your feedback, as it helps us more than you know. We stand by our commitment to serving our guests to our best ability and strive to exceed your expectations. We hope to see you again when traveling to American Fork.

10/10 Excellent

Karyn

Stayed 2 nights in Jul 2023
Response from HIXAF on 12 Jul 2023
Thank you for taking the time to provide us with feedback regarding your stay. The staff here at Holiday Inn in American Fork continuously strives to create memorable moments with our guests. We stand by our commitment to serving our guests to our best ability and hope to exceed your expectations. We look forward to being your hosts again soon.Thank you for writing a review on our hotel! We are glad that you enjoyed your stay with us and that everything was to your satisfaction.

2/10 Terrible

Larry

Travelled with family and small children
This property was dirty everywhere. Including the sheets. Stains on the floor and shower had a soap ring around it. Just awful! Do not recommend this Holiday Inn. If I had not had 3 hours sleep the night before and driven 8 hours I would have found another place to stay. It was awful!
Stayed 1 night in Jul 2023
Response from FOM on 12 Jul 2023
I sincerely apologize for the experience you had at our hotel recently. Providing the best service, cleanliness and value to our guests is our highest priority. I was surprised to read your review because we have a great housekeeping staff and are proud of the work they do. However, there were obviously some mistakes made in the cleaning process in your room, and I definitely understand your frustration. Again, I am very sorry. We have worked hard to make our property a popular stop for travelers in the area, and we hope you will give us another chance the next time you are in American Fork. I assure you, the experience you had during your stay is not the norm, and we would love another opportunity to not only meet, but also exceed your expectations.

10/10 Excellent

Karyn

Stayed 1 night in Jul 2023
Response from FOM on 12 Jul 2023
Thank you for taking a few minutes to provide your feedback. The team here at Holiday Inn strives to make every guest experience care free and comfortable. I am pleased to read that you received that great service. Please visit again when traveling through.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
Everything was good and the hours on the weight room and pool were longer than other hotels' hours. Great
Stayed 1 night in Jul 2023
Response from HIXAF on 12 Jul 2023
We are happy to hear you had a great stay with us. We appreciate your comments. Our staff strives to work hard and enjoy helping the guests in anything they might need. Thank you for staying with us and come back again!

4/10 Poor

Alan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room didn’t have a desk with outlets and lamp. Stained chair. Not very many outlets in room. Dinky TV. This is not up to Holiday Express standards.
Stayed 1 night in Jul 2023
Response from HIXAF on 12 Jul 2023
We would like to start by apologizing for your experience during your recent stay with us. It is our mission to provide our guests with the best possible hospitality and service. Having said that, please allow us to address the issues you have described.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Gevvgjy
Stayed 1 night in Jul 2023
Response from HIXAF on 12 Jul 2023
We look forward to providing you with the same great service in the future.

2/10 Terrible

Roger

Disliked: Staff & service
It was a complete bust. The reservation did not get pushed to the hotel. As a result they did not have any rooms left that would accommodate my family nor could a room be found at other hotels in the vicinity. As a result it ruined our plans for the evening. I ended up having to make a very late drive after the event we attend to get my family home. We had been looking forward to this weekend for a very long time. I am very disappointed and angry.
Stayed 1 night in Jul 2023
Response from HIXAF on 12 Jul 2023
First off, we would like to apologize for not meeting your expectations. We strive to have guests enjoy their stay with us and we are sad to hear that you did not. Thank you for taking the time to write this review, and once again, we apologize for falling short on our part. We would love an opportunity to serve you again and not only meet, but also exceed your expectations.

10/10 Excellent

Yulia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service was helpful!
Stayed 1 night in Jun 2023
Response from HIXAF on 12 Jul 2023
We appreciate your comments. Our staff strives to work hard and enjoy helping the guests in anything they might need. Thank you for staying with us and come back again!

10/10 Excellent

Nikki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Right off the 15 which is nice. Taco Bell and Carl’s Jr are around the corner along with a gas station. Only complaint, was the bathrooms weren’t the cleanest. They weren’t BAD! But like the walls by the sink and the tile baseboard things had stuff dripped all over them. They looked disgusting. But other than that everything was clean and the staff were friendly. I stayed with another adult and 3 kids ages 4, 18mo, and 1yo. I’d stay again for the price and the convenience.
Stayed 1 night in Jun 2023
Response from HIXAF on 12 Jul 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive your feedback.