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Reviews of ibis Porto Centro São Bento

2 out of 5
ibis Porto Centro São Bento
Rua da Alegria 29, Porto

Reviews

8.6

Excellent

Rating 10 - Excellent. 310 out of 859 reviews" "
Rating 8 - Good. 444 out of 859 reviews" "
Rating 6 - Okay. 81 out of 859 reviews" "
Rating 4 - Poor. 15 out of 859 reviews" "
Rating 2 - Terrible. 9 out of 859 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and touristic places
Stayed 3 nights in Feb 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great easy to park, reasonable pricing, close the everything.
Stayed 1 night in Feb 2024

10/10 Excellent

Josué

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the town near so many businesses. For Tourists its good.
Stayed 6 nights in Feb 2024

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable central accommodation
Basic and comfortable accommodation. Coffee/tea making facilities was not included in room but would have been good to have.
Stayed 4 nights in Nov 2023

6/10 Okay

Richard

Stayed 6 nights in Oct 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Good 2 Star Hotel. Clean and staff friendly.
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

6/10 Okay

Ines

Stayed 1 night in Sep 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and good clean inexpensive 2 star hotel. Breakfast was very good. One member of staff was a bit short when speaking to my sister who was trying to communicate in Portuguese. The member of staff told her it would be better to speak in English. Perhaps a cultural issue, but my sister thought she was trying to use Portuguese and did not expect to be told to stop using Portuguese and switch to English
Stayed 2 nights in Aug 2023

10/10 Excellent

Rui

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for access to the old town
Stayed 1 night in Jun 2023

6/10 Okay

Paulo

Travelled with family, Travelled with group
Liked: Staff & service
The property is located a side of a supermarket, which bring a lot of people and unfortunately also homeless people. Outside the hotel was really dirty and unsafe.
Stayed 4 nights in May 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
It was okay.
Stayed 2 nights in May 2023

10/10 Excellent

Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to change our reservation. Breakfast was more than adequate.
Stayed 4 nights in Apr 2023

2/10 Terrible

Gustavo, Torrance

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible beds. Terrible AC Noise and old. Breakfast is poor
Stayed 1 night in Apr 2023

2/10 Terrible

Yakov

Travelled with family
Disliked: Cleanliness, property conditions & facilities
One star hotel
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto Short Stay
Short break trip to Porto. Usual IBIS hotel, very good standard in a convenient area of the city with reasonable facilities nearby. Breakfast included pancakes.
Stayed 4 nights in Jan 2023

10/10 Excellent

Emilio

Stayed 3 nights in Oct 2022

8/10 Good

wallace, weehawken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. Less than a block away is a busy square with restaurants, cafes and bars; it's always bustling. The hotel was an easy (mostly flat) 10-minute walk from a metro stop. It's two blocks from an easy-to-use laundromat. A supermarket is attached to the hotel. It's an easy walk to the touristic highlights of Porto. The price was attractive, too, as was the breakfast.
Stayed 1 night in Oct 2022

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service
Staff was extremely helpful.
Stayed 6 nights in Sep 2022

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, however the reception being on the third floor is a bit unusual
Stayed 2 nights in Sep 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked with almost zero notice due to cancellation of flight. Checked in and they had a room that I could get into at approx 11:30 (check in normally 14:00) Centrally located. Nice and quiet sleep with blackout curtains. Pillows aren’t to my liking [common in Europe]
Stayed 1 night in Sep 2022

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 2 nights in Jul 2022

8/10 Good

ULISSES R

Stayed 2 nights in Jun 2022

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Nice place in a nice location.
Stayed 2 nights in May 2022
Response from Filipe Alves General Manager on 17 May 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Andressa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
O quarto é padrão da rede ibis e o unico ponto de atenção é que o ar condicionado só estava funcionando para ventilar ou esquentar o ambiente.
Stayed 3 nights in Apr 2022
Response from Filipe Alves Diretor on 17 May 2022
Estimado, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

6/10 Okay

Janine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location and small but OK room. It was REALLY hot in our room and no A/C.
Stayed 2 nights in Apr 2022
Response from Filipe Alves General Manager on 9 May 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

K

Stayed 3 nights in Apr 2022
Response from Filipe Alves General Manager on 9 May 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Aidan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very accommodating on early check-in after arriving from airport.
Stayed 1 night in Nov 2021

2/10 Terrible

Ching

Stayed 2 nights in Sep 2021
Response from Filipe Veiga Alves General Manager on 20 Sept 2021
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located near the historic center. Staff is very helpful and friendly. The room was clean and comfortable.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean & had taken covid seriously. Staff were very good, friendly and helpful.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous. Friendly and professional
Stayed 1 night in May 2021

4/10 Poor

Chiedza

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Filipe Veiga Alves on 22 Sept 2020
Dear Sir, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Filipe Veiga Alves General Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Close to Don Luis Bridge, tram and Riberia. A hint...park in the public parking before the hotel entrance then check in to the hotel on the 3rd floor. The hotel is in a shopping mall and beside a grocery store. Excellent location! Tiny rooms but clean and new.
Stayed 2 nights in Feb 2020

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for quality. Everything you need and fairly central location.
Stayed 2 nights in Feb 2020

10/10 Excellent

sox777, San Francisco, CA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good cost performance. Nothing fancy, nothing gorgeous, but very reasonable facility/amenity for price. Location is not bad neither.
Stayed 1 night in Dec 2019

8/10 Good

Winson C

Travelled with group
Liked: Staff & service
Good loxation
Stayed 1 night in Nov 2019

10/10 Excellent

Michael

Stayed 1 night in Nov 2019

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Porto
Hotel and room very basic. No amenities to speak of but clean and comfy bed. Easy walk from Balhao metro station.
Stayed 1 night in Oct 2019

8/10 Good

Karen, Washington DC

Travelled with partner
Liked: Staff & service
It is a place to sleep. Crummy room. Tiny bathroom. There’s a parking garage next door which was convenient and hotel gives you a voucher to get a small discount. The biggest surprise was the wonderful breakfast buffet. Very very nice! There are also tons of restaurants within a couple blocks.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good location, clean, comfortable beds. Small room.
Stayed 1 night in Sep 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good breakfast buffet! Staff was being as helpful as they could. Room air conditioning was not working correctly, even after a technician visited. Thank goodness it was not terribly hot outside! The TV channels did not come through at all one morning - pixelated - satellite problem? The building is obviously old, renovated, and in a city neighborhood that is "in transition". Our room's one small window overlooked buildings that had been long abandoned and trashed.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities
The hotel is situated close to the centre of Porto. Rooms are what you expect for this price, adequate but perhaps a bit tight, though they could do with new towels. You enter the hotel from a small precinct which, while we were there was filthy and smelly. We never felt like we were valued guests, but I suppose you get what you pay for. Breakfast was poor, and not included in the room rate. Not recommended.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value in a good location. Initially the entrance is hard to find.
Stayed 1 night in Apr 2019