Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you found our beds to be exceptionally comfortable and that the beauty of our lobby, along with the helpfulness of our staff, made a positive impression on you. However, we deeply regret the discomfort and displeasure caused by the cleanliness issue you encountered with your pillows. Please accept our sincere apologies for this oversight. We're glad to know our team was able to address the matter swiftly, but we understand that such experiences can impact the overall comfort and enjoyment of your stay.Your feedback is invaluable to us as it highlights areas where we can improve our services and ensure that all aspects of our guest experience meet the high standards we set for ourselves. We're committed to excellence in hospitality and to making every stay a delightful and flawless experience.We hope to have the opportunity to welcome you back to The Benson Hotel, where we will strive to exceed your expectations and provide a stay that is both comfortable and memorable from start to finish.Warm Regards, The Benson Team

Thank you for your feedback! We're delighted to hear that you found your stay with us to be well worth it. Our team is dedicated to providing exceptional service and accommodations at a competitive price, and it's rewarding to know we've achieved this in your eyes. We look forward to the opportunity to welcome you back for another satisfying visit.Warm regards,The Benson Team

Thank you, Darrick, for choosing us for your stay! It's great to hear that you had a pleasant time with us. Everyone here at The Benson Team strives to make sure our guests have the best experience possible, and it's truly rewarding to know we've achieved that with your visit. We're eagerly looking forward to your next stay, hoping to make it just as enjoyable, if not more!Warm regards,The Benson Team

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the classic charm and ambiance of our hotel. It's great to know that our staff's knowledge and friendliness contributed to a memorable experience for you. We take pride in maintaining a clean, classy environment and are glad you appreciated the tasteful renovations. Hearing that you plan to stay with us whenever you're in Portland is the highest compliment we could receive. We look forward to welcoming you back for another delightful stay!Warm regards,The Hotel Management Team

Thank you for providing your valuable feedback regarding your recent stay at our hotel. We are glad to hear that you found the hotel itself to your satisfaction, and we hope that our services and amenities met your expectations.We acknowledge your concerns about the challenges observed in the surrounding area. Please be assured that the safety and security of our guests are paramount. We are actively engaged with local law enforcement and community organizations to address these issues and contribute positively to the area's welfare. Our commitment to providing a safe and welcoming environment for our guests remains unwavering.We appreciate your understanding and sincerely hope that the quality of your experience within our hotel will encourage your return. We are dedicated to ensuring your future stays are comfortable and secure.Kind regards,The Hotel Management Team

Thank you for your kind words! We're thrilled to hear that our location, accommodations, and fitness facilities met all your needs. Providing a comprehensive and enjoyable experience for our guests is what we aim for. We look forward to having the pleasure of hosting you again in the future for another amazing stay.Warm regards,The Hotel Management Team

Thank you for sharing your experience and for your loyalty to The Benson! It's wonderful to hear that you appreciate the unique ambiance and the rich history of our hotel. We're thrilled that the recent updates to our accommodations have enhanced your comfort while staying with us, even as we evolve with the times.Our team, from housekeeping to the front desk, takes great pride in ensuring that every guest feels well taken care of, and it's heartening to know that you've noticed their dedication and professionalism. We're glad that our central location has made exploring the city convenient for you, and that our valet service added to the ease of your visit.Looking forward to welcoming you back for many more excellent stays.Warm regards,The Benson Team

Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and concern the charge has caused you. We understand how unexpected charges can be frustrating, and we strive to ensure transparency and accuracy in all our billing processes.After a thorough review of your account, we regrettably did not find any discrepancies with the billing. However, we recognize that this situation is far from ideal for you, and it's unfortunate that it has affected your perception of our hotel. We are committed to clarity and honesty in all our guest interactions, and we regret any breakdown in communication that may have occurred in your case.Please rest assured, we take your feedback seriously and will use it as an opportunity to review and improve our communication and billing procedures to prevent similar issues in the future.We hope this incident will not deter you from choosing to stay with us again. We value your patronage and would welcome the opportunity to restore your faith in The Benson Hotel.Warm Regards, The Benson Team

We're so grateful you chose to stay with us at The Benson Hotel! It's our hope that your time here was filled with moments that made your visit special. Our team takes great pride in catering to our guests' needs the best way we can, and we're overjoyed to have had the chance to serve you. We eagerly anticipate your next visit, aiming to create even more memorable experiences for you.Best wishes until then,The Benson Team

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the location did not meet your expectations and that you felt uneasy during your stay. The safety and comfort of our guests are our top priorities, and we continuously work with local authorities to ensure our guests feel secure within and around the property. We appreciate your concern and will take it into consideration as we strive to improve the experience for all our guests. We hope to have the opportunity to serve you better in the future.Warm regards,The Benson Team

Thank you for taking the time to share your feedback with us. We're committed to providing a comfortable and convenient experience for all our guests, and we're sorry to hear that certain aspects of your stay did not meet your expectations.We understand that parking can be a concern for our guests, and we strive to offer solutions that are both convenient and secure, although we recognize that the costs associated with valet service may not be ideal for everyone. We're continuously looking for ways to enhance our parking options to better serve our guests.Regarding your experience upon entering our hotel, we take comments about the ambiance and cleanliness very seriously. We're currently reviewing our maintenance and housekeeping protocols to ensure our historic charm is complemented by a welcoming and fresh environment.We appreciate your recognition of our recent renovations and are glad you found value in the updates we've made. Our goal is to preserve the unique character of our property while offering modern comforts and conveniences.Your insights are invaluable to us as we aim to improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Warm regards,The Hotel Management Team

Thank you for bringing this to our attention, Ethan. We sincerely apologize for the disappointment you experienced with the cleanliness of our pillows. Ensuring the comfort and satisfaction of our guests is our top priority, and it's clear that we did not meet our own high standards in your case.Please be assured, we have taken immediate action to address this matter with our housekeeping team to ensure that our cleanliness protocols are not only met but exceeded. We are committed to providing our guests with an impeccable stay, and we would welcome the opportunity to demonstrate this to you in the future.Warm Regards, The Benson Team

We're genuinely delighted that you chose to stay with us, and it's heartwarming to hear how much you appreciated the unique blend of architectural beauty, comfort, and the unwavering dedication of our team. Ensuring that every guest experiences a special and memorable stay is at the heart of what we strive for. Our commitment to blending historical elegance with modern comforts and exceptional service is designed to create an unparalleled experience for our guests. We eagerly look forward to the opportunity to welcome you back, offering another memorable visit filled with the charm and elegance that downtown Portland has to offer.Warmest regards,The Benson Team

Thank you for taking the time to share your experience with us! We're glad to have had the opportunity to welcome you and hope you had a pleasant stay exploring the unique charm of the Portland area. It's always our goal to ensure our guests have a memorable visit. Looking forward to having you with us again soon for another delightful stay. Kind regards, The Benson Team

Thank you for your kind words! We're thrilled you appreciated the historic charm of our hotel. We always strive to provide a classy experience for our guests. We look forward to welcoming you back soon!Best regards,The Benson Team

We're honored by your appreciation of our hotel's traditional elegance and historical significance. It's a pleasure to know that our commitment to luxury and preserving the rich heritage of our property resonated with you. We look forward to the opportunity to welcome you back for another stay that's both luxurious and steeped in history.Warm regards, The Benson Team

Thank you for your positive feedback! We're so pleased to know you enjoyed our prime location and the beauty of our property. We strive to create a welcoming and visually appealing environment for all our guests. Looking forward to the opportunity to host you again in the future for another memorable experience.Warmest regards, The Benson Team

Thank you for taking a moment to share your thoughts on your recent stay with us. We're delighted to hear that you appreciated the unique character and rich background of our property. The recommendation to explore the historical staircase tour is much appreciated, as it is indeed a highlight for many guests. It's reassuring to know you found your accommodations to be cozy and well-maintained. We understand the concerns about the local environment and appreciate your understanding. Your enthusiasm for a return visit is the best compliment we can receive, and we eagerly anticipate the opportunity to welcome you back should your travels bring you to our vicinity again.Warm regards, The Benson Team

Thank you for sharing your experience! We're thrilled to hear that our team's attentive service, including the thoughtful gesture of fetching ice, contributed positively to your stay. It's great to know that the spaciousness of our rooms exceeded your expectations, especially given our downtown location. We're also pleased you benefited from an early check-in without any additional cost. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable visit.Warm regards, The Benson Team

Thank you so much for your top rating! We're thrilled you had a wonderful experience with us. Looking forward to welcoming you back in the future!

We're delighted to have had you as our guest and are pleased that your stay met your expectations. Your choice to stay with us is greatly appreciated, and we eagerly anticipate the opportunity to host you again soon for another pleasant experience.Best wishes,The Hotel Team

Dear Guest,Thank you for your kind words! We're delighted you appreciated the unique charm and character of our hotel. It's our pleasure to maintain and share its remarkable qualities with our guests. Looking forward to having you with us again for another memorable stay.Warm regards,The Hotel Team

Thank you for choosing to stay with us. We're thrilled you had a positive experience and hope your visit was everything you hoped for. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,The Hotel Team

Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the hospitality of our staff, the beauty of our hotel, and the cleanliness and finish of your room. We sincerely apologize for the inconvenience you faced with the hot water; we are looking into this matter to ensure it is promptly addressed.It's heartening to know that overall, you had a pleasant stay. We hope to have the opportunity to welcome you back soon, aiming to provide an even more seamless and comfortable experience.Warm regards,The Hotel Team

Thank you for taking the time to share your thoughts about your recent stay. We're thrilled to hear you admired the design of our bar and lobby, and found comfort in the spaciousness and cleanliness of your room. We apologize for the wait during check-in and appreciate your patience and understanding. It's wonderful to know that overall, you had a great experience with us. We look forward to welcoming you back for another delightful visit in the future.Warm regards,The Hotel Team

Thank you for your kind words! We're thrilled to hear you enjoyed the service from our desk staff, our restaurant, and the ambiance of our lobby area and fireplace. It's always our goal to provide a welcoming and memorable experience. We look forward to hosting you again soon for another fantastic visit.Warm regards,The Hotel Team

Thank you for your kind words! We're delighted you appreciated the classic charm of our hotel, our dedicated staff, and the dining experience at our restaurant. It's our pleasure to provide a memorable stay. We look forward to welcoming you back for another excellent visit.Warm regards,The Hotel Team

Thank you for sharing your experience! We're so pleased to hear you enjoyed your stay with us. It's our pleasure to have provided you with a memorable visit. We look forward to the opportunity to welcome you back in the near future.Warm regards,The Hotel Team

Thank you for sharing your experience with us. We are genuinely sorry to hear about the issues you faced during your stay, including the challenges with housekeeping, room service, and the valet service, as well as the condition of your suite. This level of service is not what we aim for, and we apologize for the inconvenience and disappointment you experienced.Your feedback is invaluable to us, and we are taking immediate steps to address and rectify these concerns to ensure they are not repeated. We strive to provide an exceptional experience for all our guests, and it's clear we fell short in this instance.We appreciate you bringing these matters to our attention, and we sincerely apologize for not meeting your expectations.Warm regards,The Hotel Team

Thank you for your feedback. We're pleased to hear you found the interior of our hotel beautiful and the room comfortable for your needs. However, we sincerely apologize for the inconvenience you experienced with the hot water issue and the subsequent room change, especially at such a late hour. We're glad to know the situation was resolved quickly, but we understand the disturbance it caused to your stay.We appreciate your understanding and patience during this matter. Ensuring a seamless and comfortable experience for our guests is our top priority, and we will continue to work on improving our services. We hope to welcome you back in the future for a flawless stay.Warm regards,The Hotel Team

Thank you for sharing your experience at our property located centrally in Portland. We're delighted to hear that you found the surroundings to your liking and our team's approach both welcoming and supportive.It's great to know that the nearby public garage offered a convenient parking solution for you. We aim to ensure all aspects of your stay are seamless and enjoyable.We look forward to the pleasure of hosting you again, providing another memorable experience.Best regards,The Hotel Team

Thank you for choosing to stay with us. We're thrilled to see your high satisfaction level and truly appreciate you taking the time to rate your experience.We hope to have the opportunity to welcome you back soon for another outstanding visit.Warm regards,The Hotel Team

Thank you for taking the time to share your thoughts on your recent stay with us. We're so pleased to know that our team's warmth and professionalism stood out during your visit. Providing exceptional service is something we take great pride in, and it's heartening to hear that we were able to make your stay more enjoyable.We look forward to the opportunity to welcome you back in the future for another wonderful experience.Warm regards,The Hotel Team

We're truly sorry to learn that your stay did not reflect the high level of satisfaction we aim to provide. It's clear we missed the mark this time. Our team is committed to delivering exceptional experiences, and we regret any disappointment you've experienced. We hope for the opportunity to welcome you back in the future, aiming to surpass your expectations.Warm regards,The Hotel Team

Thank you for taking the time to share your feedback about your stay at The Benson Hotel. We apologize for the initial room allocation issues you encountered. Providing a seamless and welcoming check-in experience is a priority for us, and it's clear we fell short in this instance. Your comments are crucial for us to refine our processes and prevent similar situations in the future.Regarding the breakfast service, we understand your expectation for a buffet-style offering based on your booking information. We will look into how our breakfast operations are represented on platforms like Expedia to ensure accurate and clear communication of our services. This feedback is invaluable in helping us align our guest expectations with the experience we provide.We hope that, aside from these concerns, you found the remainder of your stay enjoyable. We are dedicated to delivering a comfortable and satisfying experience for our guests and would be honored to have another opportunity to host you, ensuring a stay that fully meets your expectations.Thank you for choosing The Benson Hotel, and we look forward to the possibility of welcoming you back.Warm regards,The Benson Hotel Team

Thank you for choosing The Benson Hotel for your recent stay. We're delighted to have had the opportunity to host you. Your patronage is greatly appreciated, and we hope to welcome you back in the near future for another enjoyable experience.Warm regards,The Benson Hotel Team

Thank you for your longstanding relationship with The Benson Hotel. We genuinely value and appreciate the trust you have placed in us over the past 23 years.We are concerned to hear about your recent experience and apologize that it did not reflect the level of service we aspire to provide. Your feedback is crucial for us, and we are committed to ensuring our team consistently delivers the warm and professional hospitality that defines The Benson.Regarding the valet parking, we would like to offer some clarity. Our valet service is priced at 49 per night. We recognize that there are various packages and memberships which offer parking benefits at different properties. However, these are specific to each hotel and unfortunately do not apply to our property. We understand that this may be different from what you have experienced elsewhere, and we apologize for any confusion this may have caused.We appreciate your feedback, as it is integral to our continuous improvement. While we understand that your recent experience was not as expected, we remain dedicated to upholding the high standards that The Benson Hotel is known for.Thank you once again for your years of loyalty, and we hope to continue being a part of your Portland experiences.Warm regards,The Benson Hotel Team

Thank you for choosing The Benson Hotel. We're pleased to hear you had a comfortable stay with us. Our team looks forward to welcoming you back for another pleasant experience.Warm regards,The Benson Hotel Team

Thank you for staying with us at The Benson Hotel. We're thrilled you chose our hotel for your visit and are glad to have contributed to a pleasant experience. We eagerly anticipate your next stay and the opportunity to offer you another memorable visit.Best regards,The Benson Hotel Team

Dear Regular Christmas Guest,It's a pleasure to welcome you back each year during the festive season at The Benson Hotel. We're delighted that our holiday decorations contribute to your Christmas experience, adding a special touch to your stay.Your tradition of generosity on Christmas Eve in downtown Portland is heart-warming and truly embodies the spirit of the season. It's thoughtful gestures like yours that make this time of year so meaningful.We're glad to hear that you enjoy the lively atmosphere and unique experiences our location offers, contributing to your enjoyable holiday tradition.Thank you for choosing The Benson Hotel as your holiday destination each year. We eagerly await your return next Christmas Eve for another wonderful stay.Warm regards, The Benson Hotel Team

Thank you, Mark, for your feedback on your recent stay with us! We're glad you noticed and appreciated the updates to our rooms. It's also heartening to hear that our staff's friendliness and attentiveness continue to make a positive impact on your experience. We look forward to welcoming you back again soon.Best regards

Thank you, Maggie, for taking the time to share your experience. We're pleased to hear that you appreciated the beauty and history of our hotel, and that our staff made a positive impression. We apologize for the inconvenience with the door to your room and the valet service. We are addressing these issues to ensure a smoother and more enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.Warm regards.

Thank you, Jan, for sharing your experience with us! We're thrilled to hear that The Benson is your choice for special occasions. It's wonderful to know that our blend of classic charm and modern sophistication, along with our dedicated staff, consistently adds to your visits. We're also glad you enjoyed your New Year's Eve dinner at El Gaucho and that Ari made a great impression. We look forward to welcoming you back for more fabulous experiences.Warm regards

Thank you for staying with us at The Benson Hotel. We're thrilled to have been your choice of accommodation. It's our pleasure to ensure a comfortable and enjoyable experience for our guests, and we look forward to the opportunity of hosting you again soon.Warm regards,The Benson Hotel Team

Hello Doneen,We're so glad that you enjoyed your time with us. Our team is committed to providing a memorable experience for each of our guests, and it's wonderful to know we've made your visit a pleasant one. Looking forward to welcoming you back soon!Warm regards,