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Reviews of Quality Inn & Suites Clackamas – Portland

2.5 out of 5
Quality Inn & Suites Clackamas – Portland
9717 Southeast Sunnyside Rd., Clackamas, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 347 out of 918 reviews" "
Rating 8 - Good. 352 out of 918 reviews" "
Rating 6 - Okay. 125 out of 918 reviews" "
Rating 4 - Poor. 43 out of 918 reviews" "
Rating 2 - Terrible. 51 out of 918 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was very helpful and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Exactly as expected. The property was clean and staff were very responsive. Enjoyed the stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pramod

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Apr 2024

2/10 Terrible

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Buren, Raeford

Liked: Cleanliness, staff & service, property conditions & facilities
As a cheaper hotel it met my requirements but the noise around the adjacent hi-ways and police and emergency vehicle sirens all day and night is a bit much. Breakfast was ok but the breakfast area was closed by 9am and roped off, which was a bit rude. Reception Staff was always very nice and helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Wingkeung Edward

Business traveller
Liked: Staff & service
Safety area
Stayed 1 night in Apr 2024

6/10 Okay

Romualdo

Travelled with family
Liked: Staff & service
My room stinks like an old man! The sink doesn’t drain properly! They need to fix the shower heads and the tub is not looking very good!! Also there wasn’t any USB plugs!
Stayed 1 night in Apr 2024
Response from Mansgement on 7 Apr 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We hope we can give you a better stay in the future. Thank you for your business.

8/10 Good

luong

Travelled with family
Liked: Staff & service
Convenient location and affordable price
Stayed 1 night in Mar 2024
Response from Management on 27 Mar 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

6/10 Okay

John

Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 20 Mar 2024
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

6/10 Okay

Julia

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mangement on 6 Mar 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

2/10 Terrible

Sydney

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We hope we can give you a better stay in the future. Thank you for your business.

6/10 Okay

Wingkeung Edward

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safety area
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

6/10 Okay

Daryl

Stayed 3 nights in Feb 2024
Response from Management on 20 Mar 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We hope we can give you a better stay in the future. Thank you for your business.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Expedia showed a rating that is much higher than it should be. The small room smelled like mildew and cheap air deodorizer. My allergies were so bad, I didn't even stay the final night. I also think the property is being used to house the unhoused. This looked like a semi-permanent residence for quite a few people who simply hung around and smoked and looked at clouds. This scenario matched neither the price nor the rating. I moved into a luxury boutique hotel downtown portland for the same price. I feel like I was conned.
Stayed 3 nights in Feb 2024
Response from Management on 15 Feb 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We hope we can give you a better stay in the future. Thank you for your business.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable price and accommodations. Breakfast was good waffles were the best part ok was my learr favorite part but it was free so it's not a complaint. staff was very nice checking in and when I left
Stayed 1 night in Jan 2024
Response from Management on 4 Feb 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

4/10 Poor

Wingkeung Edward

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Lack of maintenance and the bathroom makes a lot of noise during night time.
Stayed 1 night in Jan 2024
Response from Management on 4 Feb 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We hope we can give you a better stay in the future. Thank you for your business.

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for our needs. Close to where we needed to be.
Stayed 3 nights in Jan 2024
Response from Management on 30 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Matthew

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

2/10 Terrible

Ramiah

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
On a day of freezing rain and extremely cold day, the staff did not bother to make sure that area around the entrance was safe for arriving guests. This area was very slippery and I almost fell because of extremely slippery conditions! The young uber driver had the presence of mind to use his woolen blanket as a sheet to walk on to reach the front desk area. He then took the bucket with salt and spread it around the main entrance so that other guests may not fall and break their bones, or sustain head injury! When I pointed out these hazards to the young staff member at the check in desk, she said : “Oh, it was too windy for me to spread the salt!”. Safety of guests should be number 1 priority of any hotel. This hotel failed in that area!
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We are constantly working on improving the quality of our services and will work hard to fix the issues you experienced. We hope we can give you a better stay in the future. Thank you for your business.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 22 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

10/10 Excellent

Wingkeung Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safety area
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, and affordable.
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

6/10 Okay

Josh

Travelled with family
What you would expect.
Very busy motel, room was clean, coffee in the lobby was hot, can’t complain.
Stayed 2 nights in Jan 2024
Response from Management on 18 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive to our needs, the continental breakfast was better than expected and we liked the location as it was close to everything that we wanted to do. The room was clean and beds comfortable.
Stayed 2 nights in Dec 2023
Response from Management on 12 Jan 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review regarding your recent stay at our hotel. Your comments will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on 11 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

10/10 Excellent

Rosenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 11 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

10/10 Excellent

Edilberto

Stayed 2 nights in Jan 2024
Response from Management on 8 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

4/10 Poor

Diana

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The tub had dirt ring in it and floor by bed had a brown 4x4”dirt spot. At least I hope it was dirt. Felt like I would not want to walk on carpet in bare feet.( so I didn’t. The sheets had holes in them. The cleaning person knocked on my door twice when I had a do not disturb sign out. The continental breakfast was good and that room was very clean. Check in staff was very friendly and helpful. I did not complain at the motel.
Stayed 3 nights in Dec 2023
Response from Management on 22 Jan 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We are constantly working on improving the quality of our services and will work hard to fix the issues you experienced. We hope we can give you a better stay in the future. Thank you for your business.

10/10 Excellent

Wingkeung Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safety area
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

10/10 Excellent

Ty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 8 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

6/10 Okay

Adnan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast is much below average
Stayed 7 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

4/10 Poor

victoria

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shared my room with ants!
The bed was comfortable. The TV had lots of channels. Breakfast was satisfactory, but I could have done without the ANTS IN THE BATHROOM AND THE SLOPING LOBBY FLOOR. Very dingy and dark. No clock in room.
Stayed 2 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review for our hotel. We are sorry if your stay did not meet your expectations. We hope we can give you a better stay in the future. Thank you for your business.

8/10 Good

Wingkeung Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safety area
Stayed 1 night in Dec 2023
Response from Management on 4 Jan 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed was comfortable and that what I really judge on. Good options for breakfast. The only thing that I was unhappy about was the ice machine was right outside of my room and about 3am someone got ice and it was very loud could hear it in the room and woke me up
Stayed 1 night in Dec 2023
Response from Management on 19 Dec 2023
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review regarding your recent stay at our hotel. Your comments will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We will remember to assign you away from the ice machine next year.

6/10 Okay

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean but worn, The bed was comfortable but the pillows were small. The breakfast was adequate. The staff was helpful.
Stayed 3 nights in Dec 2023
Response from Management on 19 Dec 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Julie

Liked: Property conditions & facilities, room comfort
Pre hospital stay
Stayed here because my husband had an early check in appointment for surgery and we live a ways away from the hospital. Very convenient and great place for what we needed.
Stayed 1 night in Dec 2023
Response from Management on 19 Dec 2023
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
Too hard to find. Too hard to get in and out of parking area.
Stayed 4 nights in Dec 2023
Response from Management on 19 Dec 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Yodit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine
Stayed 1 night in Dec 2023
Response from Management on 19 Dec 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

8/10 Good

Wingkeung Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Response from Management on 15 Feb 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 15 Feb 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

8/10 Good

Wingkeung Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient area
Response from Management on 15 Feb 2024
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel despite being so easily accessible from the freeway. Very clean and neat. Very convenient to the Kaiser Hospital via sidewalks. 6 minute actual walking plus a few minutes wait to cross at the controlled intersection. Many restaurants within easy walking: Starbucks, McMenamins, Baja Fresh, Wing Stop. Cup o' Tea is an amazing tea shop. Nothing Bundt Cakes: Delicious and lovely thank you gifts for hospital caregivers. Easy to bring outside food to hospital patients as their diets allow. I'll stay here again when visiting the hospital. Target store also accessible walking about 15 minutes with controlled intersections. Very friendly team-members at the hotel front desk.
Stayed 2 nights in Nov 2023
Response from Management on 7 Dec 2023
Thank you again for staying at Quality inn and Suites Clackamas and taking the time to leave a review regarding your recent stay at our hotel. Your comments will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Grace

Business traveller
Liked: Staff & service, amenities
Second time staying here, the front desk worker remembered me from the last time I stayed. Overall solid hotel
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

8/10 Good

Judy R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast. Find the entrance to the hotel from Sunnyside was a little challenging.
Stayed 2 nights in Nov 2023
Response from Management on 6 Dec 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.

10/10 Excellent

Eugena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff was somewhat friendly
Stayed 4 nights in Nov 2023
Response from Management on 28 Nov 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel with such positive feedback!

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Thank you again for staying at Quality Inn and Suites Clackamas and for taking the time to review our hotel regarding your recent stay at our hotel. We very much appreciate and value feedback.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service
Easy to get to. Location close to a mall
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Thank you again for staying at Quality Inn and Suites Clackamas and taking the time to review our hotel! We hope your next visit will be more pleasant.