Check-in was friendly and helpful trying to sort out rooms for group 9 people.
Room looked ok. Security safe not working.
Shower no hot water. Called front desk and they told us to turn the sink water on and then there will be hot water in the shower. Waited for 10 minutes and still no hot water from the shower. Called again and demanded they send someone to fix it, then only it got the attention it needed.
Requested for a bucket of ice at the pool. Waited half an hour. Got fed up waiting, so went to kitchen to get it myself.
Breakfast buffet, most food finished by 9am. Asked if to be replenished, staff just gave a clueless look without giving clear answer. Even omelet station was abandoned. In the end, the food was not replenished. We just gave up with breakfast.
Stayed here many years ago. Service has significantly deteriorated.