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Reviews of Hawthorn Suites by Wyndham Livermore Wine Country

3 out of 5
Hawthorn Suites by Wyndham Livermore Wine Country
1700 N Livermore Avenue, Livermore, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 943 reviews" "
Rating 8 - Good. 285 out of 943 reviews" "
Rating 6 - Okay. 79 out of 943 reviews" "
Rating 4 - Poor. 33 out of 943 reviews" "
Rating 2 - Terrible. 23 out of 943 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Konrad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled like curry. The kitchenette and bathroom were outdated. The beds were clean and comfortable.
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 27 Mar 2024
Thank you for taking the time to share your thoughts with us. We will pass this information to our housekeeping and management team.

10/10 Excellent

Kathy, Fort Bragg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always perfect. Our go-to hotel in Livermore!!!
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 24 Mar 2024
We are happy to hear that you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night before an event in Livermore. The hotel is nice, the room was comfortable and spacious, would stay again.
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 18 Mar 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 18 Mar 2024
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 13 Mar 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room smelled like weed bad. Clerk was very nice and confirmed the smell and gave us another room without question. She put the customer first which was nice. Don’t see that much anymore. That scores big with us. All friendly transaction in changing rooms and she was good at her job.
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 13 Mar 2024
Thank you for taking the time to share your thoughts with us. We are sorry to hear that your first room had a bad smell, but happy to hear that our team took care of moving your room so you could enjoy the rest of your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Felipa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Great property
Stayed 1 night in Mar 2024
Response from Rhonda-FOM on 8 Mar 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 2 nights in Feb 2024
Response from Rhonda - FOM on 6 Mar 2024
We are happy that you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Mar 2024
Response from Rhonda - FOM on 6 Mar 2024
We are happy that you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Rhonda - FOM on 6 Mar 2024
We are happy that you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Velora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean everywhere.. breakfast was above average and well staffed. Obviously recently renovated. Location was awkward and parking not great but surprisingly quiet
Stayed 2 nights in Feb 2024
Response from Rhonda - FOM on 1 Mar 2024
We are happy to hear you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Susana

Stayed 1 night in Feb 2024
Response from Rhonda - FOM on 24 Mar 2024
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rhonda-FOM on 25 Feb 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Jeremy, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in:-))
Stayed 1 night in Feb 2024
Response from Rhonda - FOM on 23 Feb 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rhonda - FOM on 23 Feb 2024
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

6/10 Okay

Olivia

Travelled with family and small children
Disliked: Property conditions & facilities
The pool was closed
Stayed 1 night in Jan 2024
Response from Rhonda - FOM on 23 Feb 2024
Our pool is seasonal and will reopen at the end of May or beginning of June based on the weather.

8/10 Good

Ines

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine, with one exception, there were hairs on the bed (below the bedding)
Stayed 2 nights in Jan 2024
Response from Rhonda - FOM on 23 Feb 2024
We are sorry to hear that you found hair on the bed. Thank you for letting us know. I will pass this information on to our housekeeping team.

8/10 Good

Erdenechimeg

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Rhonda - FOM on 23 Feb 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean well maintained hotel. Every hotel I stay in has a dirty bathtub and this hotel was no different. Overall my stay was pleasant but I do find the overall design of the structure to be a slightly odd interior design - otherwise fine
Stayed 2 nights in Dec 2023
Response from Rhonda - FOM on 23 Feb 2024
Thank you for taking the time to share your thoughts with us. We hope to see you next time you are in the area.

10/10 Excellent

Jeremy, Concord

Stayed 1 night in Jan 2024
Response from Rhonda - FOM on 23 Feb 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Jeremy, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a warm welcome! Room was nice and spacious:-)). Only issue was there were light bulbs that were out, so we had to change them with good ones in the room:-(. Staff was very friendly! Will definitely stay again:-)
Stayed 1 night in Jan 2024
Response from Rhonda - FOM on 23 Feb 2024
We are happy to hear you enjoyed your stay with us. We are sorry that some of the light bulbs were out in your room. I will pass this information on to our housekeeping team.

6/10 Okay

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom dirty and in disrepair. Already changed rooms as first one assigned was non-smoking but smelled like smoke. Staff was excellent but facility not so much.
Stayed 5 nights in Dec 2023
Response from Rhonda-FOM on 5 Jan 2024
Thank you for sharing your thoughts with us. We will pass on your concerns to our housekeeping staff.

10/10 Excellent

Erdenechimeg

Travelled with group
Good
Stayed 2 nights in Dec 2023
Response from Rhonda-FOM on 5 Jan 2024
We are happy to see you enjoyed your stay with us. We hope so seen you next time you are in the area.

6/10 Okay

John David

Travelled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Rhonda - FOM on 4 Jan 2024
Thank you for taking the time to rate our hotel. Please let us know where we can improve as we would like our guests to enjoy their time with us.

10/10 Excellent

Sara

Stayed 3 nights in Dec 2023
Response from Rhonda - FOM on 4 Jan 2024
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furniture is worn but our room was very clean and quiet. Breakfast selections were good. Coffee was wonderful. Staff was friendly and helpful. Location was great.
Stayed 5 nights in Dec 2023
Response from Rhonda - FOM on 4 Jan 2024
We are glad to see you enjoyed your stay with us. We are looking at replacing our worn furniture in our rooms. We hope to see you next time you are in the area.

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is always a nice stay when I am in Livermore. Convieniant right off the freeway. They have a good breakfast and service is wonderful
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 23 Feb 2024
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Krishnamohan

Stayed 4 nights in Dec 2023
Response from Rhonda - FOM on 8 Jan 2024
We are happy to hear you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Mohamad, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Dec 2023
Response from Rhonda - FOM on 4 Jan 2024
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, staff & service
Convenient location for us
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 18 Dec 2023
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Anne, Newtown Square

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and nice staff with good size room and very good breakfast. The only actual drawback was the water in the shower and sink did not remove soap well. In fact, the shower was so slippery with only one grab bar - missing the one on the side - That even my husband said, whoa, be very careful!
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 18 Dec 2023
We are happy to see you enjoyed your stay with us. Thank you for bringing the water issue and the slippery tub. There normally is a rubber mat in the shower to put down in the tub. We hope to see you next time you are in the area.

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, very clean, convenient short-mile to the performance hall downtown. Large room with fridge, microwave, (mini-kitchen), couch and desk. Right off the freeway exit. Exactly as pictured.
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 18 Dec 2023
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area to see a performance.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and courteous staff, quiet and comfortable surroundings and room.
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 12 Dec 2023
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 12 Dec 2023
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 12 Dec 2023
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Jene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing, great breakfast bar and friendly helpful staff!
Stayed 1 night in Dec 2023
Response from Rhonda - FOM on 12 Dec 2023
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

Chaney, el derado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room, had everything we needed. Also had a wonderful complimentary breakfast. Great value also, I had low expectation due to the low price, but wow….it’s our new stay every time we are in Livermore.
Stayed 2 nights in Dec 2023
Response from Rhonda - FOM on 12 Dec 2023
We are glad to see you enjoyed your stay with us. We hope to see you next time you are in the area.

2/10 Terrible

Won

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is the worst.
Stayed 1 night in Dec 2023
Response from Catherine on 7 Dec 2023
I so sorry that you felt our service was not up to par. We strive ourselves on providing excellent customer service. We responded quickly to your billing question regarding your no-show reservation, and you said you were quite happy with our response.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2023
Response from Catherine - General Manager on 7 Dec 2023
Thank you so much for taking the time to share your recent experience at the Hawthorn Suites by Wyndham Livermore Wine Country. I am so glad that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Catherine - General Manager on 7 Dec 2023
Thank you so much for taking the time to share your recent experience at the Hawthorn Suites by Wyndham Livermore Wine Country. I am so glad that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Good

RACHEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, breakfast included, friendly staff. Enjoyed our stay would stay here again.
Stayed 1 night in Nov 2023
Response from Rhonda - FOM on 1 Dec 2023
We are happy to see you enjoyed your stay with us. We look forward to seeing you next time you are in the area.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did very well keeping the nearby fast food joints’ smell out. Thank you!
Stayed 2 nights in Nov 2023
Response from Rhonda - FOM on 1 Dec 2023
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

10/10 Excellent

manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed
Stayed 1 night in Nov 2023
Response from Rhonda - FOM on 1 Dec 2023
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Manny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accepting
Stayed 4 nights in Nov 2023
Response from Rhonda - FOM on 26 Nov 2023
We are happy to see you enjoyed your stay with us. We hope to see you next time you are in the area.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our room was comfortable, the pillows a little lumpy but they were okay. It took a couple of calls to the front desk about the television cable but we final were able to change the channel. Overall it was a nice stay. My husband and I would stay here again.
Stayed 2 nights in Nov 2023
Response from Rhonda - FOM on 20 Nov 2023
We are happy to see you enjoyed your stay with us. We will take a look at the pillows that were in your room and see about changing them with new pillows. I am sorry to hear that it took a few times calling our front desk to get your remote to work with your tv, but I am glad in the end we were able to fix the issue for you. We look forward to seeing you next time you are in the area.

10/10 Excellent

Marcelina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Only stayed 1 night after attending a wedding. Nice, clean, and close to 580 freeway. Chevron station nearby. Price was good and included decent hot breakfast (scrambled eggs, sausage etc). Would have given all 10’s but felt my mattress was a little firm to my likely. In spite of that I would definitelystill stay again.
Stayed 1 night in Nov 2023
Response from Rhonda - FOM on 16 Nov 2023
We are happy to see you enjoyed your stay with us. Sorry about the firm mattress. We will be getting new mattresses a few weeks. We look forward to seeing you next time you are in the area.

10/10 Excellent

manpreet

Stayed 1 night in Nov 2023
Response from Catherine - General Manager on 7 Dec 2023
Thank you so much for taking the time to share your recent experience at the Hawthorn Suites by Wyndham Livermore Wine Country. I am so glad that you enjoyed your stay with us. We look forward to welcoming you back soon!

4/10 Poor

paulette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Headboard looked like it was clawed up by a big cat. Daily i was killing bugs. Mold in shower. Phone cord broken. Tv went out. Stove not tweaked so it wasnt working til the attendant tweaked it. Had to guess daily how to control temperature. Was more unruly things in room but i dont feel like writing a book.
Stayed 3 nights in Nov 2023
Response from Rhonda - FOM on 8 Nov 2023
Thank you for bringing these items to our attention.We are in the process of replacing the headboards in our rooms. We will have our pest control company take a look at your room. Our housekeeping staff will take a look at the shower. Our staff was able to fix the TV, Stove and phone during your stay. We were not informed that there was a problem with the temperature in your room during your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rhonda - FOM on 8 Nov 2023
We are happy to see you enjoyed your stay with us. We look forward to seeing you next time you are in the area.

8/10 Good

Melanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff. Clean, comfy room. Great Waffles!
All of the staff were extremely friendly! Very accommodating, as well. The rooms were clean (and large). Beds were comfy. And they had a great free hot breakfast (the waffles were delicious). They also had a tea and coffee station set-up around the clock... it was a nice treat!
Stayed 1 night in Oct 2023
Response from Rhonda - FOM on 6 Nov 2023
We are happy to see that you enjoyed your stay with us. We hope to see you next time you are in the area.