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Reviews of WoodSpring Suites Des Moines Pleasant Hill

2.5 out of 5
WoodSpring Suites Des Moines Pleasant Hill
1525 Metro East Dr, E. University At Hwy 65, Pleasant Hill, IA

Reviews

5.8
Rating 10 - Excellent. 20 out of 132 reviews" "
Rating 8 - Good. 28 out of 132 reviews" "
Rating 6 - Okay. 29 out of 132 reviews" "
Rating 4 - Poor. 23 out of 132 reviews" "
Rating 2 - Terrible. 32 out of 132 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lindsey

Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Stayed 2 nights in Oct 2023
Response from Woodspring Suites on 16 Nov 2023
Thank you for your feedback

4/10 Poor

Gloria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom and fridge clean. Everything smelled old and heavy in smoke.
Stayed 1 night in Sep 2023

2/10 Terrible

Robert, Pomeroy

Stayed 2 nights in Aug 2023

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. No staff at desk, just a note to dial 0 at both check in and check out. Room had asbestos tile on floor, no blanket on bed, AC barely worked, bed was a metal foldable temp bed you get on Amazon with just a mattress and no box spring, two pillows that I’m pretty sure are concrete in pillow cases and a folding chair in the corner. Bed bug protector on mattress told me that the hotel has treated for them in the past. It was awful. I may as well brought an air mattress and slept in the bed of the pick up because I would have rested better.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Kayla

Stayed 2 nights in Jul 2023

4/10 Poor

Jeffrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wife arrived at hotel, parking lot was sketchy, room walls were dirty and beds were horrible spring mattresses. I contacted front seat and complained and asked for another room… they were full up. I got a different hotel for my wife and son. Front desk attendant was a nice guy
Stayed 1 night in Jul 2023

6/10 Okay

Orem

Stayed 2 nights in Jul 2023

4/10 Poor

Coy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds looked and felt fresh out of prison didn’t get much sleep, half the outlets didn’t work, shower curtain rod falling off the wall, security doors didn’t work properly, room was dirty. The staff was nice though.
Stayed 2 nights in Jul 2023

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i was happy about everything except I would have liked a coffeemaker in the room
Stayed 1 night in Jun 2023

8/10 Good

LINDA K

Stayed 12 nights in May 2023

6/10 Okay

Lori

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was very sparse. The window had the old fashioned metal blinds and no curtain. The chair was a conference room chair, not an easy chair. There was no USB port for phone charging. There was only an overhead light, no lamp. It also smelled strongly of stale tobacco, as did the hallway. It made me think of a halfway house.
Stayed 1 night in Feb 2023
Response from Woodspring Suites on 30 Mar 2023
Lori,We appreciate your feedback.

2/10 Terrible

Kevin

Stayed 1 night in Jan 2023

4/10 Poor

Kaylyn

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk wasn't open when we got here on Sunday morning but the gentleman that came down to help was was amazing. We came down after 1:00 when the desk was open and she gave us outstanding service. I was very impressed.
Stayed 2 nights in Sep 2022
Response from Woodspring Suites on 20 Sept 2022
We appreciate your feedback!

2/10 Terrible

Kaitlynn

Disliked: Cleanliness, property conditions & facilities, room comfort
Would Not Recommend
The hotel does not look like the given photos. It has a very rundown old apartment vibe. Lots of cracks in the wall, the lights flickered. The beds are very small. The fire alarms went off at 6 A.M. Someone tried to come in and clean our room prior to us checking out, thank god the dead bolt was locked because he used his card to come right in. He tried to come in at 10:10 and woke us up for the day when checkout wasn’t until 11:00. It is definitely not worth the price. This hotel would be an okay $60-70/night hotel. Although, for $170/night I expected something not so sketchy.
Stayed 1 night in Aug 2022

10/10 Excellent

Brent A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2022
Response from Woodspring Suites on 12 Aug 2022
Thank you for your feedback.

6/10 Okay

Edward Theodore Hee

Business traveller
Seems more for contract workers in from out-of-town. Not bad, but not really geared towards family vacations or business travel.
Stayed 1 night in Jun 2022
Response from Woodspring Suites on 14 Jun 2022
Thank you for your feedback.

6/10 Okay

Verified traveller

It was okay
It was okay for the price. The room was nice and big. Unfortunately it had a really funky smell. Bed wasn't all that comfortable.
Stayed 2 nights in May 2022
Response from Woodspring Suites on 16 May 2022
We appreciate your feedback.

6/10 Okay

Marguerite

Business traveller, Travelled with partner
Liked: Staff & service
Beds are hard. Walls are thin but wasn’t terrible. Soaps suck.
Stayed 1 night in Apr 2022
Response from Woodspring Suites on 10 May 2022
Thank you for your feedback.

10/10 Excellent

Aj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from Woodspring Suites on 8 Mar 2022
Aj, Thank you for your feedback!

4/10 Poor

Sally

Stayed 3 nights in Oct 2021
Response from General Manager on 8 Nov 2021
Thank you for taking the time to review the hotel. Happy Holidays

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a comfortable place to stay
They didn’t have my reservation. Bed was awful, pillow like rocks. Hotels.com said two beds, the room had one “double” bed. The toilet wasn’t properly mounted to floor… on and on it goes.
Stayed 1 night in Oct 2021
Response from Woodspring Suites on 3 Nov 2021
Thank you for your feedback. We have addressed the issues and hope you will come stay with us again.

6/10 Okay

Cathryn, Rochester

Disliked: Amenities
This place was ok for what I needed- just a place to sleep & shower but there were things that were lacking that I would normally expect in any room. There was no hair dryer- no coffee pot- no disposable cups or plastic glasses. The beds were basic thin mattresses on metal frames with worn-out bedding. Cleanliness was ok. Many of the people staying here were longer term renters.
Stayed 2 nights in Oct 2021
Response from Woodspring Suites on 12 Oct 2021
Thank you for your feedback.

4/10 Poor

Darla

Business traveller
Disliked: Room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 8 Nov 2021
Thanks you for reviewing the hotel. Happy Holidays

8/10 Good

Diane

Stayed 1 night in Sep 2021

6/10 Okay

Anthony

Disliked: Amenities
To small of bed. No curtains
Stayed 7 nights in Sep 2021
Response from Woodspring Suites on 16 Sept 2021
Anthony, Thank you for taking the time to offer your feedback, it is appreciated.

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the overall good but we were on the smoking floor which of course we don’t smoke so about 1:00 am our room fire alarm went off which was short and no smoke in the hallway but was still really inconvenient!! No we didn’t report it to the front desk for there was no fire.
Stayed 10 nights in Aug 2021

4/10 Poor

Tonya

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to take towels to front desk for exchange
Stayed 11 nights in Aug 2021
Response from Woodspring Suites on 16 Aug 2021
Thank you for staying with us! Your feedback is much appreciated.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Noisy neighbors until wee hours of the morning. Shower not working. My first time staying there and will be my last.
Stayed 1 night in Jul 2021

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Woodspring Suites on 12 Jul 2021
We are glad that you enjoyed your stay! Thank you for the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jul 2021
Response from Woodspring Suites on 6 Jul 2021
Thank you for staying with us!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Double charged me I paid cash and they also charged my card Hard finding phone number to hotel
Stayed 1 night in Jun 2021

6/10 Okay

Dalia

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from General Manger on 24 May 2021
Thank you for your feedback!

6/10 Okay

Shane

Business traveller
Disliked: Property conditions & facilities, room comfort
Pleasant Hill Hotel
Very low-level hotel. Bed was uncomfortable, only two pillows. Room was tiny. Needed RE-modeling
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hard and had no box springs. The a/c kept shutting off. There were no extra pillows. Elevator needed work. Sign- 2 people or 1 family!!! Worst night ever!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Took over an hour to check in because nobody was available witnessed prostitution and Drug transactions from the guest
Stayed 1 night in May 2021

2/10 Terrible

cheryl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place Felt like a nursing home Expensive for what you got Not a safe place to stay
Stayed 1 night in Apr 2021
Response from General Manager on 27 Apr 2021
I am sorry you did not have a good experience. We try hard to offer you a clean and safe place. We hope you will try us again

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hello I must be going
When I arrived there was no one at the front desk. After 10 minutes of calling and waiting someone finally came back. At 5 a.m. the fire alarm went off for no apparent reason.
Stayed 1 night in Apr 2021
Response from General Manager on 27 Apr 2021
I understand check in did not go smoothly. As for the fire alarm, it does go off if there is a possible issue and that is for everyone's safety. Hope you will come back and try us again

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ridiculous
After my first night I got woke up at 8am on my only day off to the lady from the front desk beating on my door an not joking literally beating on my door I open my door an she accused me of being a 41 year old sex offender meanwhile I’m 21 never been in trouble in my life don’t understand how she made that mistake then at the end of my stay I ask to book another week stay I got attitude an told ( let me see if your getting kicked out your room ) I will never stay here again an never tell anyone to do so either
Stayed 7 nights in Mar 2021
Response from General Manager on 27 Apr 2021
We are sorry you had a poor experience with the hotel. We are addressing the issue and it will not happen again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They charged me again at check in very unprofessional
Stayed 1 night in Mar 2021
Response from Woodspring Suites on 26 Mar 2021
We are very sorry that you did not enjoy our check in process. However, all guests are charged upon check in.

4/10 Poor

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard no
You couldnt pay me to stay here again
Stayed 7 nights in Mar 2021
Response from General Manager on 27 Apr 2021
I am not sure what issues you had with the hotel but I a sure you we work hard to give you a safe and clean place to put your head.

8/10 Good

debra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Staff
The room was clean and I have no complaints with the hotel itself. My problem was with the staff, the gentleman at the check in desk was extremely rude, unpleasant and uninterested in doing his job. The staff will be the reason I will spend more money to stay at another hotel.
Stayed 1 night in Mar 2021
Response from General Manger on 8 Mar 2021
Debra, I apologize for the bad experience that you had with our employee. I will look into this and address it immediately.

10/10 Excellent

Cesar Rivas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020
Response from General Manager on 27 Jan 2021
Thank you for your feedback. We are happy you enjoyed your stay.

6/10 Okay

Jae

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2020
Response from General Manager on 27 Jan 2021
Thanks for your feedback and we hoped you enjoyed your stay

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointed
First I booked a nonsmoking room. Ended up with a smoking room.😡 The air conditioner did not work very loud up most of the night listening to It. No one at the desk after 8 pm and no one there at 9 am to talk to about it. Had to sign a paper that I would take my on trash out or could be charge 50.00. The floor where very dirty. Are feet turn black. For what we paid very very disappointed.
Stayed 1 night in Sep 2020

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, clean and the location was convenient
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2020