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Reviews of Twinpalms Phuket

5 out of 5
Twinpalms Phuket
106/46 Moo 3, Surin Beach Road, Choeng Thale, Phuket

Reviews

9.6

Exceptional

Rating 10 - Excellent. 596 out of 763 reviews" "
Rating 8 - Good. 129 out of 763 reviews" "
Rating 6 - Okay. 24 out of 763 reviews" "
Rating 4 - Poor. 9 out of 763 reviews" "
Rating 2 - Terrible. 5 out of 763 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Ricky, Highwood

Liked: Cleanliness, staff & service, property conditions & facilities
gramped great idea but surrounded by major loud music not right
Stayed 3 nights in Jan 2024

10/10 Excellent

Ryan

Stayed 6 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice.
Stayed 4 nights in Dec 2023

8/10 Good

Mohammad

Liked: Cleanliness, property conditions & facilities
The property is very high quality.
Stayed 3 nights in Dec 2023

6/10 Okay

YU PING

Disliked: Cleanliness
These area inconvenient
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel we have stayed at the service and facilities were excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.
Stayed 5 nights in Oct 2023

10/10 Excellent

William

Great service!
Stayed 2 nights in Sep 2023

10/10 Excellent

A

Stayed 1 night in Aug 2023

8/10 Good

Henrik

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

So Hyun

Stayed 1 night in Aug 2023

10/10 Excellent

jace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property! 5 stars all around. Definitely will be back
Stayed 3 nights in Aug 2023

8/10 Good

Emil

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 3 nights in Jul 2023

10/10 Excellent

Moonhee

Stayed 4 nights in Jul 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night, and wish we would’ve stayed longer. The staff was so nice, the hotel and room were beautiful. The breakfast was really good too. I highly recommend if you’re in Phuket.
Stayed 1 night in Jul 2023

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!
Stayed 12 nights in Jul 2023

10/10 Excellent

SEJUN

Stayed 5 nights in May 2023

10/10 Excellent

Eli

Stayed 1 night in Apr 2023

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and rich breakfast and surprisingly great food by the pool . Beautiful pool for swimming. Large, impressive and spacious rooms.
Stayed 3 nights in Apr 2023

10/10 Excellent

John

Stayed 3 nights in Apr 2023

10/10 Excellent

Alieni

Stayed 4 nights in Mar 2023

10/10 Excellent

Troy, Las Vegas

Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2023

10/10 Excellent

Khang Yee

Stayed 4 nights in Feb 2023

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best
Stayed 3 nights in Feb 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2023

6/10 Okay

Warren

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
Stayed 5 nights in Jan 2023

6/10 Okay

Christian

Stayed 7 nights in Jan 2023

10/10 Excellent

Atsushi

Stayed 3 nights in Jan 2023

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised that the hotel did not provide lunch or dinner in the restaurant - it was breakfast only. Lunch you could get at the pool bar, dinner was room service or a minibus shuttle to a restaurant that the Hotel had a partnership with.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service

6/10 Okay

abdulwahhab

Travelled with family
Liked: Staff & service, property conditions & facilities
Good hotel not worth the price

10/10 Excellent

Rony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 5 nights in Dec 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2022

4/10 Poor

Calvin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very dirty and noisy
Stayed 3 nights in Nov 2022

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent about our stay! However, it could use a real bar! There's only one small one in the restaurant that's adjacent to the property.
Stayed 5 nights in Nov 2022

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, we were upgraded to thee most fabulous room. Staff were just amazing and Bank who looked after us was just so amazing. The breakfast was delicious, fresh served mango on tap was my favourite as they dont taste like this at home. Cannot wait to go back.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and very good hotel witj good service and amenities.

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities
The staff is so lovely here. The checkin process is very thorough and the app is super helpful for room service and scheduling housekeeping. Breakfast is varied and delicious. The pool area is wonderful for lounging but dated with tiles loose in the pool, boards rotting on the deck and sand in the pool.

10/10 Excellent

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twinpalms was a beautiful resort. The staff was friendly which was very appreciated after 17 hours of traveling. The breakfast is amazing and we had an early 7am excursion one day where we would miss the breakfast buffet (it opens at 7am) and the staff made us a breakfast box by 6:30am. It was very thoughtful. The rooms were nice and clean. The pool was nice. I am a VIP member with Expedia and I didnt get a room upgrade because they werent available, that would be my only complaint. I would stay here again.
Stayed 3 nights in Oct 2022

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a horrible experience with Expedia customer service, I was so happy to have gotten the chance to stay at Twin Palms Resort the staff is so amazing. They are friendly, they are very attentive as well. The manager here is amazing!! We had a roof leak and he moved us rooms and was awesome about it. It was also the rainiest week they had seen so I don’t hold that against them. When I return to Phuket I will be staying at Surin Beach Twin Palms Resort. If you plan on visiting Phuket you should stay there with them you will not regret it!
Stayed 10 nights in Oct 2022

8/10 Good

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, all the time pending of everything and willing to help. Gym facilities impressive.. Great room size!!
Stayed 3 nights in Oct 2022

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful.
Stayed 7 nights in Sep 2022

10/10 Excellent

Taj

Stayed 2 nights in Oct 2022

10/10 Excellent

Carolyn Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2022

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at Twin palms, everything was excellent, the facilities were perfect and the staff in particular were so nice. suggest they recommend a couple of small/local things to support the local community and bounce back from covid.
Stayed 4 nights in Sep 2022

10/10 Excellent

Carolina Nicole Romero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Laressa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I’ve stayed at. Service was excellent, and the resort was excellent
Stayed 12 nights in Aug 2022