Dear Lesley,Thank you for taking the time to share your feedback with us following your recent stay at Dusit Thani Laguna Phuket. We sincerely apologize for any disappointment you may have experienced regarding the absence of a room upgrade during your visit.As a valued returning guest, your satisfaction is of the utmost importance to us, and we deeply regret any lapses in meeting your expectations on this occasion. However, our rooms were quite full and the room upgrade is subject to availability. Please know that we take your feedback seriously, and we will review our procedures to ensure that all our loyal guests receive the exceptional treatment they deserve, including considerations for room upgrades whenever possible.We truly appreciate your continued loyalty to Dusit Thani Laguna Phuket and the many times you have chosen to stay with us. Your feedback serves as a valuable opportunity for us to improve and enhance our services, and we hope to have the opportunity to restore your faith in our hospitality during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Jason,Thank you immensely for sharing your wonderful experience at our villa accommodations. We're thrilled to hear that you found our villas to be nothing short of terrific, offering spacious accommodation and private pools for your utmost comfort and relaxation.It's heartening to know that our dedicated staff left a positive impression on you with their friendly and helpful demeanor. Ensuring our guests feel welcome and well taken care of is at the core of our hospitality philosophy.We're also pleased to hear that you enjoyed our hotel facilities and found our beachfront location to be great. Providing a serene and picturesque setting for our guests to unwind and enjoy the beauty of Phuket's beaches is something we take great pride in.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another memorable stay at Dusit Thani Laguna Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Ammar,We are pleased to hear that you had a very good stay! If there's anything specific you enjoyed or if you have any feedback to share about your experience, please feel free to let me know. We always strive to make our guests' stays as enjoyable as possible.We look forward to welcoming you again in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Christopher,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Dusit Thani Laguna Phuket on beautiful Bang Tao beach and found it to be the best and most reasonable option overall.It's wonderful to know that you appreciated our sprawling building set in a park-like environment, with most rooms offering shade and distant views of the ocean or lagoon. We are pleased that you enjoyed our swimming pool and the variety of dining options available at our four restaurants.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we are thrilled to hear that you found our staff to be friendly and attentive at all levels.While our property offers a tranquil and isolated setting, we understand that access to nearby stores and restaurants may require transportation. We appreciate your feedback and will continue to explore ways to enhance the convenience for our guests, such as providing shuttle services.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Florin,Thank you for sharing your feedback with us. We're delighted to hear that you had a great stay at Dusit Thani Laguna Phuket. Providing exceptional experiences for our guests is our top priority, and it's gratifying to know that we succeeded in making your time with us enjoyable.Should your travels bring you back to Phuket, we'd be honored to welcome you once again for another wonderful stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Yogasundaram,Thank you for choosing Dusit Thani Laguna for your recent stay, and for sharing your feedback with us. We are pleased to learn that you found Dusit Thani Laguna to be neat and quiet during your stay. Maintaining a serene and well-kept environment is a priority for us, and it's rewarding to know that we met your expectations. We appreciate your choice of Dusit Thani Laguna, and we look forward to the pleasure of hosting you again for another peaceful and enjoyable experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Mahendrarajah,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the friendly service from our staff, found the rooms comfortable, and appreciated the beauty of our beach.Providing excellent service and creating a comfortable and welcoming environment are our top priorities, and it's heartening to know that we succeeded in making your stay enjoyable. We appreciate your kind words and the trust you placed in us by choosing Dusit Thani Laguna. We look forward to welcoming you back for another memorable experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Julie,Thank you for sharing your feedback about your recent stay with us. I genuinely appreciate your honesty, and I'm sorry to hear that your experience was only average. Your satisfaction is our top priority, and we take your comments to heart as we continuously work to enhance our services.We would love to gain more insights into your stay and understand how we can make improvements. If you have specific feedback or suggestions, please feel free to share them with us. Your input is invaluable in helping us provide a better experience for our guests.Thank you for choosing us, and I hope we have the opportunity to exceed your expectations during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Collin,Thank you for taking the time to share your positive feedback regarding your recent stay at our resort. We are delighted to learn that you had a good experience overall.Our team takes great pride in providing excellent service, and it is rewarding to hear that we met your expectations.We understand the importance of a comfortable and enjoyable stay, and we are committed to maintaining the high standards that our guests deserve. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Bat-ulzii,Thank you for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna PhuketWe are delighted to read that we managed to provide you with a great stay. Your appreciation of the service, facilities and culinary offering is very much appreciated. Our staff take pride in providing authentic hospitality and we are glad we managed to give you a great experience. Thank you for your review and we all look forward to your return soon. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Stefania,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good stay at our hotel. Our team works hard to create a positive and comfortable experience for our guests, and we are pleased to know that we met your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for improvement, we would love to hear them. Your insights are valuable to us as we continuously strive to enhance the quality of our services.We appreciate your choosing [Hotel Name] for your stay, and we look forward to the opportunity to welcome you back for another positive experience in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Khun Tom,Thank you very much for taking the time to post a review of your experience. We are very happy to read of your positive experience where the quality of service and dedication was to your satisfaction. We thank you for your appreciation of the service and effort to make your holiday memorable and one that will make you return. We all look forward to welcoming you back. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Mikhail,Thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket with us. Your feedback is essential in our effort to improve our service standards.I am very sorry our current appearance was not what you had anticipated. We strive to maintain professional service standards, including overall maintenance and keeping with the overall look and feel of the property.Our sincerest apologies for the inconvenience caused, if there is anything we can do to further assist you please do contact us directly. We very much hope to welcome you back soon at the Dusit Thani Laguna Phuket, your second home in Thailand, on your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Steven Paul,Thank you very much for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna Phuket. We are very happy to read of your positive experience where the quality of service and dedication was to your satisfaction. Our staff are very happy to be able to provide you with warm and sincere hospitality. We thank you for your appreciation of the service and effort to make your holiday memorable. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Aiman,Thank you for staying with us and for making the effort to post your review. We are extremely sorry for your unpleasant experiences during your stay and have taken note of your comments and feedback. We have noted this and reiterated to the team on the importance of providing efficient service and ensuring the details are follow up on.We do hope the positive side of things will bring you back for another memorable holiday. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Kernene,Thank you very much for your review. We are glad to read of your good experience with the resort facilities and the service you received. Our staff will be very happy to know they managed to give you a great holiday and we all thank you for the appreciation.Thank you once again for your review and look forward to welcoming you during your next trip to Phuket. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Saleh,Thank you very much for your review and for choosing to stay with us for your holidays. We are delighted to read of your satisfaction with your stay and that it was perfect for you where the quality of service and dedication was to your satisfaction. We look forward to being of service once again.Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Gopalan,Thank you very much for taking the time to post a review of your experience. We are delighted to read of your satisfaction with the hotel and services. Your appreciation is well received and we thank you for the acknowledgement. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Tony,Thank you for taking your time to give us a 5-star rating. And we are happy that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Nikki,It is a pleasure to welcome you back. We are extremely happy to know you had a wonderful staff and that the staff were fabulous. Your appreciation of the service, facilities and culinary offering is very much appreciated. Our staff take pride in providing authentic hospitality and we are glad we managed to give you a great experience. Thank you for your review and we all look forward to your return soon.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Ashraf,Thank you for sharing your personal experiences during your recent stay. Your feedback is appreciated as it will assist us to continue improving our services. We would like to apologize for the disappointment that you encountered on your first room but glad that your room had been changed and you satisfactory.We thank you again for your valuable time to give us your impressions of the hotel and improvement to be made. We look forward to another opportunity to be of service in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Khun Attawut,Thank you for staying with us and for making the effort to post your review. We are extremely sorry for your unpleasant experiences during your stay with dampness in the room and have taken note of your comments and feedback. I will personally address this with the engineering team to ensure their response is immediate. Thank you again for your review and once again please accept our sincere apologies for the shortfall in service. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Emile,Thank you for taking your time to give us a 5-star rating. We hope that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Heng,Thank you very much for choosing to stay with us and for sharing your post with us. We are delighted to know you had a pleasant stay.We do hope to be able to welcome you back in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Christopher, thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket and give us an outstanding review and kind words. We hope that our gracious Thai hospitality made your vacation memorable. For a quiet area, we do recommend our lagoon view rooms as the beach can be quite busy as you have described. We look forward to welcoming you again to your home away from home on your next visit in Phuket. Sincerely Luca F Davanzati Hotel Manager

Dear James, Thank you very much for always choosing Dusit Thani Laguna Phuket for your vacation and spending time writing us a review. It’s been our great pleasure to welcome you back for the second time, and we are very pleased that you had a great time in your room by the ocean. We look forward to seeing you back in Dusit Laguna Phuket, your second home in Thailand for your next holiday. Sincerely, Luca F Davanzati Hotel Manager

Dear Aditya,Thank you for taking your time to give us a 6 of 10 scores of your recent experience at the Dusit Thani Phuket. We're pleased to hear more from you and should you have further suggestion, please feel free to send an e-mail via dtlp@dusit.com.Have a great day!Yours,Dusit Thani Laguna Phuket Team

Dear Mr. Paul,Thank you for taking your time to give us a review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality.We look very much forward to welcoming you back to your home away from home in the nearest future. Have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Elena,Thank you very much for your time to write a review of your experience at Dusit Thani Laguna Phuket. We are sorry to hear that your experience did not match your expectation and do apologize for the inconvenience caused to you. We really appreciate you bringing this to our attention. We will share your feedback and comment with the team so that we will be able to keep on improving our services and product further. Thank you once again for staying with us and looking forward to having another chance to welcome you back again for your next holidays.Have a great day!Yours, Dusit Thani Laguna Phuket Team

Dear Valued Guest,Thank you for taking your time to give us a review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality.We look very much forward to welcoming you back to your home away from home in the nearest future. Have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Iwona,Thank you for taking the time to share your recent experience at the Dusit Thani Phuket. We look very much forward to welcoming you back to your home away from home in the nearest future. Have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Mr. Andrew,Thank you for taking your time to give us a review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality.We look very much forward to welcoming you back to your home away from home in the nearest future. Have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Valued Guest,Thank you for taking your time to give us an outstanding review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality.We look forward to welcoming you back to your home away from home on your next holidays in Phuket.Have a great day!Yours,Dusit Thani Laguna Phuket

Dear Nancy,Thank you for taking your time to give us an outstanding score. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality. We look forward to welcoming you back to your home away from home on your next holidays in Phuket. Have a great day! Yours, Dusit Thani Laguna Phuket

Dear Valued Guest,Thank you very much for your time to write a review of your overall experience at Dusit Thani Laguna Phuket. To receive the confirmation of customer satisfaction is a reward to us and we will share your feedback with the team.We will take your comment and suggestion to a highest attention and look forward to welcoming you back to your home away from home on your next holidays in Phuket.Have a great day!Yours,Dusit Thani Laguna Phuket

Dear Valued Guest,thank you for taking the time to share your recent experience at the Dusit Thani Phuket. We look very much forward to welcoming you back to your home away from home in the nearest future. have a great day! Yours, Dusit Thani Laguna Phuket Team

Thank you very much for spending time sharing your feedback with us.Looking forward to welcoming you again on your next holidays. Have a great day!Yours,Dusit Thani Laguna Phuket Team

Dear Valued Guest, Thank you for taking your time to give us a review and kind words. Much appreciated your support to stay with us and we hope that you satisfied with our gracious hospitality. We look forward to welcoming you back to your home away from home on your next holidays in Phuket. Have a great day! Yours, Dusit Thani Laguna Phuket

Dear Thank you very much for your time to write a review of your overall experience at Dusit Thani Laguna Phuket. To receive the confirmation of customer satisfaction is a reward to us and we will share your feedback with the team. We will take your comment and suggestion to a highest attention and look forward to welcoming you back to your home away from home on your next holidays in Phuket. Yours, Dusit Thani Laguna Phuket

Dear Ms. Kimberly, Thank you very much for your time to write an outstanding review of your overall experience and had wonderful time at Dusit Thani Laguna Phuket. We look very much forward to welcoming you back to your home away from home in the nearest future. have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Dario, Thank you for taking the time to share your recent experience at the Dusit Thani Phuket with us. We are delighted to have you as our valued guest and thank you for giving us a great score! Thank you for recognizing our service teams who work hard to ensure professional yet friendly service to our guests. This is greatly appreciated. We Thank you for your patronage, we look forward to welcoming you to Dusit Thani Laguna Phuket, your second home in Thailand again. Sincerely, Luca Forges Davanzati Hotel Manager

Dear Ms. Samantha, Thank you very much for your time to write an outstanding review of your overall experience at Dusit Thani Laguna Phuket. We will share your feedback and comment with the team so that we will be able to keep on improving our services and product further. We would like to thank you for bringing this concerned to our attention as we take the feedback as we use this information objectively to improve the product which we provide to our guests. Looking forward to welcoming you back to your home away from you on your next holidays in Phuket. Have a great day! Yours, Dusit Thani Laguna Phuket Team

Dear Mookda, Thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket with us. Your feedback is essential in our effort to improve our service standards. I am very sorry our current appearance was not what you had anticipated. We strive to maintain professional service standards, including the overall maintenance and keeping with the overall look and feel of the property. Regarding hotel upgrades and improvements, we do have a preventative maintenance program to maintain our guest rooms and public facilities. Our sincerest apologies for the inconveniences caused, if there is anything we can do to further assist you please do contact us directly. We very much hope to welcome you back soon at the Dusit Thani Laguna Phuket, your second home in Thailand, on your next visit. Sincerely, Luca Forges Davanzati Hotel Manager

Dear Kerry, Thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket with us. Your feedback is essential in our effort to improve our service standards. Thank you for recognizing our service teams who work hard to ensure professional yet friendly service to our guests. This is greatly appreciated. We are delighted to hear you had a relaxing stay in our pool villas. As you have mentioned, from time to time we have had issues with unsupervised kids in our outlets. We do have our service team to look after our buffet line, however ultimately the responsibility of supervising children lay with the parents. We endeavor to find the parents in such cases where the kids were left unsupervised. Thank you for mentioning this issue for our improvement. Our sincerest apologies for the inconveniences caused, if there is anything we can do to further assist you please do contact us directly. We very much hope to welcome you back soon at the Dusit Thani Laguna Phuket, your second home in Thailand, on your next visit. Sincerely, Luca Forges Davanzati Hotel Manager