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Reviews of DoubleTree by Hilton Phoenix North

4 out of 5
DoubleTree by Hilton Phoenix North
10220 N Metro Pkwy E, North Mountain, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 644 out of 1301 reviews" "
Rating 8 - Good. 298 out of 1301 reviews" "
Rating 6 - Okay. 167 out of 1301 reviews" "
Rating 4 - Poor. 96 out of 1301 reviews" "
Rating 2 - Terrible. 96 out of 1301 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Samer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area was fantastic, hotel service was awesome! When we got to the room it was very humid. We said we might as well try it out. The next morning was even more humid, the blankets and pillows were damp. We left the hotel for an airbnb. Woudlnt recommend this hotel UNLESS they get a NEW HVAC SYSTEM!!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First of all I really liked my stay there except for one complaint. The air conditioning was not working. I was there for my daughter's wedding.. I was there for 5 days in the rooms were so hot they did bring us a couple fans. But didn't really work but it did offer to switch his room which was kind of hard to do because I was busy with my daughters wedding preparations so I had no time to switch I just made it work. Hopefully they get this problem fixed before the heat really sets in over there. Other than that the staff everybody was really nice and helpful if they fixed the AC then maybe I'll stay there again.
Stayed 4 nights in Apr 2024

6/10 Okay

Leo

Travelled with partner
Staff that checked us in were nice enough until we asked for a different room than the one they initially gave us. After that request, their demeanor was much less friendly. Although we did get into a room we liked better, we were awakened at 2:30 a.m. by a very loud couple in an adjacent room. They finally quieted down after an hour. But we were struck at how thin the walls between rooms must be. Early morning staff at the breakfast area on Sunday morning were nice, as was the gentleman who checked us out.
Stayed 2 nights in Mar 2024

4/10 Poor

Omar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Derrick, Bozeman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Donald

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we figured out that the pool and hot tub were closed. The room was very small with limited space for clothes. When taking a shower there was water dripping from a leak in the ceiling. Overall the property was awful considering the price of $2000 for the week.
Stayed 7 nights in Apr 2024

4/10 Poor

Virginia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was advertised as having a double pull out bed. It was a twin. There were leaves everywhere on the walkways and the rooms were old and even off they were clean, it didn’t feel it.
Stayed 2 nights in Apr 2024

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic
Stayed 3 nights in Mar 2024

4/10 Poor

Patricia

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is outdated. Ac makes a loud noise and doesn’t was not cold. Beds not comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Salina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Sanjay, Broken Arrow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location of the property. Kind of old - shows up in the interior decor of the rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

HENRY

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rebekah

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
It seems as though the hotel was built and then forgot about. The paint was chipping, carpet was gross in the hotel room, the pool had been closed (to our surprise) for several months due to a sink hole found underneath. It did not feel safe to wander around inside or outside, unfortunately. I do not recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Roland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convience and area
Stayed 3 nights in Mar 2024

10/10 Excellent

Rosanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. But no hangers for wet towels to hand. I think the tv remote batteries were dead. Electric dockets by the bed headboard too loose to hold phone charger so phone could not be on nightstand, had to be on the desk thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and family friendly
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, front desk very helpful & friendly, hotel restaurant very good.
Stayed 4 nights in Mar 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was all fenced off. Parking was not available, had to walk in the dark not enough lighting.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk , great amenities , CLEAN ROOMS. Very nice and pleasant place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the chocolate chip cookies!
Stayed 1 night in Mar 2024

4/10 Poor

Susan

Travelled with partner
Disliked: Property conditions & facilities
Very aged property. Jr suite was musty smelling. Unimpressive restaurant in hotel. Not worth $250/night. I would stay elsewhere
Stayed 2 nights in Mar 2024

8/10 Good

Ku-Yuen, Mercer Island

Travelled with family
Liked: Cleanliness, staff & service
The property is dated, though there were updates to the bathrooms. The rooms were clean with the exception of the carpet. The staff was friendly and helpful. The area around the hotel had a lot of homeless individuals.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Lorie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 60's/70's hotel with the 60's/70's smell to go with it. THIS PROPERTY NEEDS TO BE UPDATED! Shame on Double Tree for letting this happen! The pool and hot tub were closed the entire time we were there. We were not notified ahead of time. And....they've had this area closed off so no one can even sit outside by the non-pool. Our room really did not cool off the first night and that along with the smell in our room, made my asthma go haywire! Oh...PS...if you stay in room 373, be sure to check the hair dryer before you decide to use it! It was disgustingly sticky. We let the staff know.
Stayed 2 nights in Mar 2024

2/10 Terrible

Laura

Stayed 1 night in Mar 2024

6/10 Okay

Suyin

Liked: Cleanliness
Overall the stay was Ok. It look a long time to check in since our reservation was not showing at the hotel. Also I had book a king room and got instead a double bed room.
Stayed 3 nights in Mar 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No where did it say the pool is shut down for renovations. That was one of the reasons we picked the property
Stayed 1 night in Mar 2024

4/10 Poor

Deseray

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds are extremely hard. The entire hotel smells musty. The rooms need updating. Our AC unit felt more like a swamp cooler and was noisy. The water got all over the floor from the shower. Just like most hotels 2 queen beds are advertised but they are not queen size beds.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed for maintenance which is one of the reasons we chose this property so somewhat disappointing, but overall nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking. Close to great restaurants, stores and an amusement park with mini golf and arcade. Also, in n out across the street.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
A lot of homeless around, hotel is really outdated. Direct Tv only, not able to stream. Rooms are in need of an update. It is clean seeming but entire hotel has a musty smell. Staff seem nice. Place is really big but not worth the $308 I paid because of spring training I assume.
Stayed 1 night in Mar 2024

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Thats alot things to do around there restaurants it was great service at the hotel definitely I would stay again.
Stayed 2 nights in Mar 2024

6/10 Okay

Lori

Stayed 2 nights in Mar 2024

10/10 Excellent

Logan

Stayed 1 night in Mar 2024

6/10 Okay

Marni

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool at the property was closed and I was not notified until i arrived, which was very disappointing! a heads up would have been appreciated, or compensation for not being able to use the pool.
Stayed 3 nights in Feb 2024

4/10 Poor

PREETHI

Business traveller, Travelled with group
Staff needs to be more friendly to customers. Service at in house restaurant was bad. They could not split a bill evenly. Food was bad.
Stayed 2 nights in Feb 2024

2/10 Terrible

Antonio

Stayed 4 nights in Feb 2024

8/10 Good

Wendy

Liked: Amenities
Dated
Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Mark, Howards Grove

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were placed in a room on the top floor in the very bqck of the hotel. Clerk did not advise which entrance to use to get to room . Toilet leaked on floor. Pool area closed. Facility seemed run down. Staff was not friendly, helpful or seem to care
Stayed 1 night in Feb 2024

4/10 Poor

Alexis

Disliked: Staff & service, amenities, property conditions & facilities
Pool and hot tub were closed and I wasn’t informed until I arrived. It was one of the reasons I booked it. I was told a late check out wouldn’t be a problem but then the day of I was able to do the late check out. Very disappointed
Stayed 3 nights in Jan 2024

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was not what I was expecting for a Hilton. The rooms are out dated and bathroom door barely worked (sliding door). When selecting this property, one of the features stated breakfast included but breakfast was not included with the room which was $340 for the night. Definitely not worth the price we paid, especially since upon arrival when we found out their pool is shut down due to a sink hole underneath it. The front desk said the pool will most likely be shut down through the summer. They should probably shut down the hotel and fix the rooms as well. Should have taken pictures for proof as the pictures on Expedia of this hotel are not the same. Also should mention that the area the hotel is located in is shady - that’s more of an FYI for anyone considering booking.
Stayed 1 night in Feb 2024