Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Red Roof Inn PLUS+ Philadelphia Airport

2.5 out of 5
Red Roof Inn PLUS+ Philadelphia Airport
49 Industrial Hwy, Essington, PA

Reviews

5.4
Rating 10 - Excellent. 162 out of 1000 reviews" "
Rating 8 - Good. 167 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 189 out of 1000 reviews" "
Rating 2 - Terrible. 339 out of 1000 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sydney

Good
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 16 Mar 2024
Hello Sydney,We’re so glad you shared your feedback following your stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Your positive comment is much appreciated, and we are glad you had a good stay. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities
Same as always good
Stayed 7 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on 11 Mar 2024
Dear Nasir,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Candice

Travelled with partner
Liked: Staff & service
My room smelled like cigarettes and I don't smoke. Other then that itnwas fine
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 4 Mar 2024
Hello Candice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 3/5 score following your stay. Please accept our sincerest apologies for the room which smelled of cigarettes. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Abigail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled a lot like cigarettes
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 9 Feb 2024
Dear Abigail,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the smell of cigarettes in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a lil outdated but the overall stay was pretty good
Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on 6 Feb 2024
Thank you for taking a moment to leave a review, Anna. The staff and I at the RED ROOF PLUS+ PHILADELPHIA AIRPORT appreciate your 5/5 score. I am happy to hear that you found your stay to be overall pretty good. However, you indicated that the upkeep of our hotel was not being up to your standards. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with.Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

2/10 Terrible

Edwin

Disliked: Staff & service, property conditions & facilities
Staff was rude the hotel all around including the room was dirty
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 4 Feb 2024
Thank you, Edwin, for the feedback about your recent stay at our hotel RED ROOF PLUS+ PHILADELPHIA AIRPORT. We are sorry to hear that your interactions with our staff were less than desirable and the cleanliness of our hotel was not being up to your standards. Please accept our apologies and know that we will do our utmost best to improve in this regards as we continue to strive for excellence. Thank you again for sharing your experience with us, Edwin. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

10/10 Excellent

Vaty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 29 Jan 2024
Dear Vaty,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Philadelphia Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you liking your stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 21 Jan 2024
Hello Brent,I am pleased to have had you as our guest at our Red Roof Plus+ Philadelphia Airport. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Terrible

Mike

Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 10 Feb 2024
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Dajuana

Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 16 Jan 2024
Hello Dajuana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked absolutely nothing about this place I booked last minute coming into town for a funeral had no other option but to sleep in my car and the temperature outside wouldn’t allow so I stayed. The tub was not suitable for bathing the toilet barely flushed water pressure was low no phone or alarm clocks in the room. Things were broken and missing. Overall horrible experience I do not recommend
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 15 Jan 2024
Hello April,Thank you for the feedback about your recent stay at our hotel Red Roof Inn PLUS+ Philadelphia Airport. We are sorry you had a less than satisfactory experience, prompting your 1/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness and the broken amenities. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

George

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 14 Jan 2024
Hello George,I am pleased to have had you as our guest at our Red Roof Inn PLUS+ Philadelphia Airport. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excellent

Cyani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 10 Jan 2024
Thank you for taking a moment to leave a review, Cyani. The staff and I at the Red Roof Inn PLUS+ Philadelphia Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 Terrible

Charles

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 4 Feb 2024
Hello Charles, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Julian R

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 22 Jan 2024
Hello Julian R,Thank you for choosing to stay at our Red Roof Plus+ Philadelphia Airport. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 Terrible

Kai

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of things not operational. Fleas.
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 26 Dec 2023
Hello Kai, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Philadelphia Airport. I was saddened to read that your stay fell short of your expectations due to the insects and the other concern you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and sound
Stayed 2 nights in Dec 2023
Response from Oniel Rediresponse Specialist on 25 Dec 2023
Hi Abby,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you found our hotel to be safe. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Charisma

Liked: Staff & service
I like that I was able to park my car outside of my room door and not worry about any break-ins. My room was OK but when I stayed the first time the first room that I had I really enjoyed it it was cleaner. It was more modern and I felt more safer.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 7 Dec 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Charisma, I am thrilled to read that you had a great encounter with us and we truly appreciate your comments about you were pleased with the parking and your room was ok. However, you indicated that your previous room was cleaner, more modern, and felt more safer. At Red Roof, safety and cleanliness are some of our top priorities, so I am sorry to hear that was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

6/10 Okay

Carlos, Claymont

Travelled with partner
Disliked: Property conditions & facilities
Price good but bad smell in the room and need Update in the room specially in the Bathroom
Stayed 4 nights in Dec 2023
Response from Sharma RediResponse Specialist on 7 Dec 2023
Dear Carlos,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am happy to hear our price was good. However, you indicated that the foul odor, and the upkeep of your room and the bathroom hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

8/10 Good

Darrell

Liked: Staff & service, property conditions & facilities
I was quite satisfied with the hotel
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 6 Dec 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Darrell, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you were quite satisfied with our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Darrell, and can't wait to see you back at Red Roof soon, where we can continue to offer you a satisfactory stay at an affordable price! Sincerely, Red Roof Management

4/10 Poor

Christina

Travelled with partner
Disliked: Property conditions & facilities
My room was supposed to be non smoking the room smelled so bad of smoke
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Thank you for taking a moment to leave a review, Sylvia. The staff and I at the RED ROOF PLUS+ PHILADELPHIA AIRPORT were disappointed to see your 2/5 score following your stay. You indicated that the foul odor in your room hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am disappointed to learn this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No heat, no microwave, plaster falling off the walls and found bed bugs. Ended up leaving way before actual check out.
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on 30 Nov 2023
Dear Thomas, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Philadelphia Airport. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you mentioned regarding the insects and the plaster on the walls. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. In regards to the amenities mentioned, I saw where you booked a standard king room which does not have a microwave or heater. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room.Your feedback is important to us and your comments will be shared with management in an effort to address your concerns. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Lena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Hello Lena, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

MARKELL

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump! If could give it zero stars I would. The room didn’t have a phone in it, it like dog! The man was rude. They switched us to another room for $15.00 more a night and we paid an additional $40.00 to check in early.
Stayed 1 night in Nov 2023

10/10 Excellent

E

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 21 Nov 2023
Hello E, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Rose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Will stay here again, The manager was so nice and friendly! Housekeeper was so friendly also ! I will visit this hotels again? Thank u
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 19 Nov 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Rose, I am thrilled to read your kind remarks about our nice and friendly manager, our friendly housekeeping staff, and you will be visiting again resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Rose, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you can
Bathroom door and lamp was broke. Gnats flying around the room made it very uncomfortable
Stayed 3 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 18 Nov 2023
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects in the room, issues with the bathroom door and all other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Myrna

Stayed 7 nights in Nov 2023
Response from Sharma RediResponse Specialist on 17 Nov 2023
Hello Myrna, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Lisa

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 14 Nov 2023
Dear LIsa, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Tanya

Travelled with partner
Disliked: Amenities
The room was ok the lights fixtures above the bed was hanging from the wall. While the room was not so bad it could use some updates
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 16 Nov 2023
Hello Tanya, We appreciate your honest feedback following your stay at the Red Roof PLUS+ Philadelphia Airport. I am happy to hear that the room was okay; yet, I was disheartened to read it could use some updates and the the lights fixtures above the bed was hanging from the wall. To uphold our company’s high standards your encounter will be shared with management to ensure your satisfaction. On your next stay, Tanya, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Late

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 14 Nov 2023
Dear Late, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Charisma

Liked: Amenities
The rooms were clean
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 12 Nov 2023
Dear Charisma,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am glad to read your comments about our clean rooms resulting in a 5/5 score.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

La'Mon

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 12 Nov 2023
Hello La'Mon, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bed was comfortable, but all 3 staff members I dealt with were surly and combative. The room and bathroom had drywall repairs that were repaired with spackle, but not painted. Toilet set/lid would not stay in the up position. Shower plastic wall was cracked.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 10 Nov 2023
Dear David,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. I am happy that our comfortable bed pleased you. However, you stated that the toilet's stability, your staff encounter, and the other concerns hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

DR DESIREE

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel could use some updating and some deep cleaning. We walked in to a roach in our room. The staff aren’t welcoming. The overall property is good but if I knew ahead of time what the conditions were we would have stayed somewhere else.
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 8 Nov 2023
Dear Dr Desiree,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. I am happy that you found our property to be good. However, you stated that the pest you reported, the unwelcoming staff and the other issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The on duty check in clerk is was extremely rude and I believe very racial
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 6 Nov 2023
Hello John,We are utterly disappointed to see that you encountered these distasteful situations during your visit. This is nowhere near the standard we strive to uphold here at Red Roof. I have escalated this matter to the proper authority. Thank you again, we hope you have a great day. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Andre

Travelled with family
Disliked: Staff & service
Its was ok i hope for refrigerator but its ok.
Stayed 5 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 7 Nov 2023
Dear Andre,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. I am happy that your stay with us was okay. However, you stated that you hoped for a refrigerator. In the future, please explore our various room options and chose the one that best suits your preference. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Mercedes

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were great until the facility was infested with cockroaches everywhere in the room. Thermal cleaning is the best solution for the environment.
Stayed 3 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 2 Nov 2023
Thank you for taking a moment to leave a review, Mercedes. The staff and I at the Red Roof Inn PLUS+ Philadelphia Airport appreciate your 5/5 score following your stay. I am happy that you found our rooms to be great. However, you stated that the pest you reported hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Alejandro, Stuart

Travelled with group
Disliked: Staff & service
I showed up late to the hotel due to a flight delay and was informed that they had overbooked so there were no rooms available even though i booked and paid for the room several weeks in advance. Therefore in the middle of the night i had to look for accommodations elsewhere. After my trip trying to get my refund was a nightmare. Still waiting on a reply from the property manager and it's already been one week.
Stayed 2 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 30 Oct 2023
Dear Alejandro,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unavailability of rooms upon your arrival. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Uriel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No soap, dingy smelling room. Faucet was hanging off, there was writing on the drawers. Bathroom lights were flickering. Pictures were misleading
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 26 Oct 2023
Hello Uriel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. It's saddening to hear that your stay didn't meet your expectations due to the indicated foul odor, damaged faucet, flickering lights, along with other issues. We do apologize for such poor experience. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Irwin

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and the staff was rude looked like a prostitution ring
Stayed 7 nights in Oct 2023
Response from Recordo Rediresponse Specialist on 26 Oct 2023
Hello Irwin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. It's saddening to hear that you found our property to be unclean and possible condoning wrongs. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

shamee

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets on the bed were torn, all of the pillows were extremely thin and worn out, the door was banged up with dents and scratches and missing paint, chair inside the room was ripped and peeling very badly, there was no refrigerator or microwave. There addicts we’re hanging outside on the premises. I checked out within an hr and the manager made it very difficult to get a refund.
Stayed 7 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 24 Oct 2023
Dear Shamee,We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Philadelphia Airport did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Estrellita

Travelled with family
Disliked: Cleanliness, staff & service
The hair dryer had human feces on it and our bed broke. The front desk person can to my room and woke me up to fix the bed
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 22 Oct 2023
Hello Estrellita,Thank you for leaving a review of our Red Roof Inn. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding a stained hair dryer, a broken bed and being abruptly awoken are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Murodjon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Abigail Red Roof Management RediResponse Special on 22 Oct 2023
Hello Murodjon,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Philadelphia Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

2/10 Terrible

Anne-Marie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not check in. Bad neighborhood. Did not feel safe. People in parking lot seemed to be scooping us out. To be courteous, Called that I would not be checking in and had to cancel my reservation. Desk clerk was rude. All he said was you can't cancel. Need 24 hours. I hung up the phone.
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on 22 Oct 2023
Hello Anne- Marie,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Philadelphia Airport. You highlighted that you did not check in that you were not pleased with the environment and the negative encounter from the front desk representative. We will take your comments into consideration to make changes to improve our customer experience.Please know that we appreciate your business. Thank you for sharing your concerns we wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

4/10 Poor

annette

Business traveller
Disliked: Cleanliness, staff & service
Not every room has a refrigerator or microwave in their guestroom Beware if that is important to you. Grrrr
Stayed 7 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 17 Oct 2023
Dear Annette,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of refrigerator and microwave hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

4/10 Poor

Jeannie

Disliked: Cleanliness, staff & service, property conditions & facilities
Only one wash cloth for two people…not enough towels …No Towel bar .. no toilet paper holder..both were broke off wall ..only 3/4 roll of toilet paper sitting on back of toilet…Bottom of tub was shaped in a V, very hard to stand in and tub wasn’t very clean…broken glass bottles in parking lot and elevator
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 17 Oct 2023
Dear Jeannie,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken glass bottles, the lack of a towel bar and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty room, no refrigerator, very small. And the tub dripped the whole time we were there.
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on 15 Oct 2023
Thank you for your recent review of your stay, Kyle. I was disheartened to read that the room was very dirty, there was no refrigerator amongst other concerns. Please accept our apologies. I observed your reservations details which indicated you reserved a Standard room. This is our more economical room that doesn't have In-Room amenities, please consider our other room types like our Superior or Deluxe if a refrigerator is required. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn PLUS+ Philadelphia Airport. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Lashonda

Stayed 1 night in Aug 2023
Response from Abigail Red Roof Management RediResponse Special on 13 Oct 2023
Hello Lashonda,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Philadelphia Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

4/10 Poor

Carolyn, Fort Mill

Liked: Cleanliness
Disliked: Amenities
Room was clean. No refrigerator. Toilet ran all night
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 13 Oct 2023
Dear Carolyn,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. I am happy that our clean room pleased you. However, you stated that the lack of a fridge and the toilet situation hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist