Dear John, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we are sorry for any concerns that kept you from thoroughly enjoying your stay. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear Antonio, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure that all areas, including the bathroom and faucets, are thoroughly cleaned and maintained. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely,Hotel Management

Dear Del, Thank you for sharing your experience, and we apologize for the disappointment and inconvenience you encountered. This is not reflective of our usual standards, and we take your feedback seriously. We will address these issues with our team to ensure that such incidents are not repeated. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust with a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Shari, Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you experienced. We deeply regret the miscommunication regarding your reservation and the inconvenience it caused. Our team is investigating the situation to prevent such occurrences in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to regain your trust and provide you with the excellent service you deserve in the future.Sincerely,Hotel Management

Dear Lulwah, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Richard, Thank you for choosing Philadelphia-Horsham and taking the time to post a review. We are delighted to hear that the location of Extended Stay America was instrumental in making your stay enjoyable. Providing convenient accommodations is a priority for us. Thank you for choosing us, and we look forward to hosting you again soon!Sincerely,Hotel management

Dear Amanda, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Tobie, Thank you for your wonderful review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Sincerely,Hotel Management

Dear katelynn, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our apologies. Your feedback will be shared with our team to prevent such situations. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Jennifer, Thank you for the feedback about your stay at our hotel. We are sorry for the issues in your bathroom, and we regret that the breakfast option fell short of your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. Please know that our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management

Dear Cassandrè, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Bury, We regret that we couldn't give you a better impression when you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been for you. We will share your feedback with our team to ensure our future guests are not similarly impacted. Meanwhile, please reach out to us directly at the hotel for any further assistance. We hope this unfortunate circumstance will not deter you from staying with us again.Sincerely,Hotel Management

Dear Ria, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear kim, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in the outlined areas. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear James, We apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please feel free to reach out to us for further assistance, and consider allowing us to serve you on another visit.Sincerely,Hotel Management

Dear EDWARD, We appreciate you taking the time to write a review about your time with us at Extended Stay America. Although you had a good time, we are sorry for the difficulties you encountered and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Amber, Thank you for sharing your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced during your stay. It's regrettable that the cleanliness and odor issues impacted your visit. Our team is addressing this matter to prevent a recurrence. We appreciate your understanding and would be grateful for another opportunity to provide you with the comfortable and enjoyable stay you deserve. If your plans bring you back to the area, we'd love the chance to exceed your expectations.Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for not meeting your expectations regarding the condition of our hotel. We understand how these issues can impact your overall experience, and we are committed to addressing them to ensure that we keep our property clean, comfortable, and up-to-date. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management

Dear Christian, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Thank you for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Ann, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our devoted staff and thoughtful facilities. Your comfort and safety are a top priority for us, and we're delighted to know you're satisfied with the room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Carrie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Theola, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we apologize for the issues that kept it from being perfect. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Graciela, Thank you for being our guest. We were sorry that our deposit policy inconvenienced you, and we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental costs incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Allie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Joe, Thank you for being our guest at Extended Stay America. While we're pleased to know that you loved our friendly associates, we apologize for the inconvenience you experienced regarding cleaning your suite. We understand that a clean and tidy room is essential for a comfortable stay, and we will address this issue with our housekeeping team to ensure that such lapses do not occur in the future. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management