This hotel was brilliant, especially the wonderful staff at reception. The only challenge was at check-out (and this has nothing to do with the staff, as I expect they were simply abiding by the hotel 'rules') At the point of checkout they sent the security guard to check the state of my room (which is fine, as some people could leave costly damage & mess). He sent a picture of my towel from the bathroom, which incidentally I'd left neatly folded, so he must have unfolded it to find incriminating evidence. The photograph was a 1cm light blood stain (an accidental drip from a clumsy shaving accident), for this they charged me 280 Baht. I travel the whole world staying in hotels, and this is a first for me. For that reason alone, despite the staff being lovely, I will not be using this brand again.