The carpet in the room was dirty in many places, and the air conditioning was not working. When asked to turn o. The air-conditioning they told us they were in between seasons so the air-conditioning is off because they now provide heat. They told us to open our windows. I was ok to open the window but the problem there, their windows had no screens in order to keep the insects out. So in the end they offered us a fan. Not a good solution for a 4 star hotel.