Nice hotel, clean, and updated- room was great.
My grievance lies around the fact that the elevator was broken- which I did not see in the listing or I probably would have booked any of the myriad of hotels nearby.
By no means are we entitled or fussy guests, but what actually irritated me was not the fact that the elevator was broken and we would have to climb 5 flights of stairs- it was that the concierge was not honest at check in.
He said it wasn’t really a problem and would be fixed within a few hours. Upon closer inspection, we could see that the elevator have clearly been out of commission for some time based on the age of clear tape over the buttons, and the peeling sign on the elevator, as well as the laminated placards left in all guests rooms indicating the issue.
I can understand and accept that technology can break down- and I’d be entirely forgiving of it in my review- but I don’t appreciate being deliberately misinformed as an insult to my intelligence. The elevator was obviously not fixed during our stay.
In my estimation, the appropriate course of action would have been to just apologize that the elevator was out of order, have an orderly carry out bags up ( which they did- full credit there), and offer some kind of gesture of good will- a larger room that is unnocupied anyway, or free breakfast.
Just my humble two cents.