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Reviews of Hotel Premiere Classe Orly Rungis

2 out of 5
Hotel Premiere Classe Orly Rungis
18 Rue du Pont des Halles, Rungis, Val-de-Marne

Reviews

7.4

Good

Rating 10 - Excellent. 243 out of 1002 reviews" "
Rating 8 - Good. 409 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024

6/10 Okay

Tamar

Travelled with partner
Liked: Cleanliness, staff & service
I would of like to get a kettle in the room to make tea, also i dont speak french and not everyone who visits the hotel will know french so the television should of have the option to switch to english...but unfortunately it didnt
Stayed 1 night in Dec 2023
Response from . on 27 Dec 2023
TAMAR GOOD MORNINGUnfortunately the rooms are not equipped with a kettle but there is a machine downstairs for hot water available 24 hours a day. for the international channels we are sorry but we only have the national channels

10/10 Excellent

Nadyne

Stayed 1 night in Nov 2023
Response from . on 27 Dec 2023
Bonjour Nadyne, Nous vous remercions de nous faire partager vos impressions. Nous sommes ravis de constater que dans l'ensemble votre séjour s'est bien déroulé.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
I like was clean, it was close to everywhere, cheap I do not like was not hot water for a Shower
Stayed 1 night in Oct 2023
Response from nathalie BACCHETTO on 31 Oct 2023
bonjour,Un immense merci pour votre venue.lors d'un prochain séjour n'hésitez à nous faire part d'un problème afin de pouvoir le sollutionner au plus vite.A très bientôt.

4/10 Poor

frances

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from N. bacchetto on 16 Oct 2023
Madame,Nous vous remercions d'avoir pris de votre temps pour évaluer notre établissement.Bien Cordialement.

4/10 Poor

Mikaël

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no toilet paper in the room. Except from that, it was fine, not great. The staff were kind.
Stayed 2 nights in Sep 2023
Response from N. bacchetto on 16 Oct 2023
bonjour,Merci pour votre commentaire.Nous vous présentons nos excuses pour ce désagrément. Malheureusement il s'agit d'un oubli.N'hésitez pas à solliciter nos services pour toutes demandes, nous nous ferons un plaisir de vous satisfaire.Bien Cordialement.

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from N. bacchetto on 16 Oct 2023
Stéphanie,Un grand merci pour votre venue sur notre établissement.Au plaisir de vous revoir prochainement.Bien Cordialement

2/10 Terrible

Nelson

Disliked: Staff & service, amenities
Hotel lies that they provide a shuttle. I called upon arrival to Orly airport to request a shuttle and nobody answered the phone. After waiting an hour and no shuttle showing up I decided to take an Uber to the hotel. The next day upon check out, I inquiry about getting a shuttle back to the airport. The staff instructed me to get to a location offsite of the hotel property to take a “bus.” That’s not a proper shuttle service. A shuttle service picks you up from the hotel property. I complained to Expedia and they gave me a weird excuse that I had to contact the hotel in advance of my arrival. Nowhere in the property description states that.
Response from N. bacchetto on 16 Oct 2023
Monsieur bonjour, Merci d'avoir posté votre commentaire.Sur nos sites il est notifié que nous disposons d'une navette gratuite, pour consulter les horaires et les arrêts de prendre contact avec le service réception.Notre réception est ouverte 24h/24 et répondons à toutes les demandes.Nous ne pouvons nous permettre d'indiquer de fausses informations sur nos sites internet.Bien Cordialement.

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room and hotel was as expected for a 2-star hotel. The staff was very helpful and friendly. The breakfast was perfect for the price. However, the bathroom in our room smelled like sewage (we had to keep the door closed at all time so the smell wouldn’t come in the room). The bathroom itself was clean, but the odour coming from the pipes was intense.
Response from N. bacchetto on 16 Oct 2023
Monsieur bonjour,Merci d'avoir posté votre commentaire.Nous sommes désolés du désagrément subi lors de votre séjour. Nous sommes ravis que malgré cet incident vous ayez pris plaisir à séjourner au sein de notre hôtel.bien Cordialement.

4/10 Poor

karla

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionist was not willing to help me charge my phone at all
Stayed 1 night in Sep 2023
Response from N. bacchetto on 16 Oct 2023
Madame bonjour,merci de nous faire part de votre commentaire.Notre service réception est à l'écoute de ses clients et font le nécessaire dans la mesure ou ils peuvent aider de quelques manières que ce soit. Malheureusement lors de votre demande nous n'avons pu vous aider à charger votre portable car nous n'avions pas en notre possession le chargeur adéquat. vous pensez bien que si nous avions eu ce matériel nous aurions été ravis de vous satisfaire.Bien Cordialement.

8/10 Good

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Sep 2023
Response from N. bacchetto on 16 Oct 2023
Paula bonjour,Merci d'avoir posté votre commentaire.Nous sommes ravis que vous ayez pris plaisir à séjourner au sein de notre hotel.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very practical and clean.
Stayed 2 nights in Sep 2023
Response from N. bacchetto on 16 Oct 2023
Bonjour,Nous vous remercions pour votre commentaire, cela nous fait extrêmement plaisir.Au plaisir de vous revoir parmi nous.

6/10 Okay

Geoff

Liked: Cleanliness, room comfort
Quick overnight stop
Taxi driver could not find hotel generally stay with good excellent breakfast provided
Stayed 1 night in Sep 2023
Response from nathalie BACCHETTO on 31 Oct 2023
Monsieur,Merci pour votre retour. Nous sommes ravis que vous ayez pris plaisir à séjourner au sein de notre hôtel.Nous serons ravis de vous revoir parmi nous.

6/10 Okay

VERONICA

Disliked: Staff & service
Lack of cleanliness
Stayed 1 night in Aug 2023
Response from Nathalie BACCHETTO on 30 Aug 2023
Hello sir,We thank you for your testimony and will immediately report this information to the room service in order to make them more aware.Best regards.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were nice and helpful, the hotel is centrally located, but far from the airport no airport pickup, paid $100 for a cab ride from the airport to the hotel
Stayed 2 nights in Jul 2023
Response from Nathalie BACCHETTO on 22 Aug 2023
Hello,Thank you for your feedback.We are delighted to read that you enjoyed your stay with us.The hotel is close to Orly airport and is accessible by a free shuttle bus.However, the hotel is not close to Roissy Charles de Gaulle airport. Cordially

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service
Everything was great I will stY there if como back
Stayed 1 night in Jun 2023
Response from marie louise on 10 Aug 2023
Good morningThank you for your comment. looking forward to seeing you again among us.

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Nathalie BACCHETTO on 30 Aug 2023
Madame,Nous vous remercions pour votre visite et serons ravis de vous revoir parmi nous.Bien Cordialement

4/10 Poor

Matt

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Only 1 plug socket in room. Smelt like a nursing home. Windows could not be opened without possibly banging your head. Bathroom smelled very musty. Kept tirning lights on with my head whilst asleep due to positioning of them.
Stayed 1 night in Jun 2023
Response from Nathalie BACCHETTO on 30 Aug 2023
Good morning,Thank you for your comment.Our reception is open day and night to respond to the complaints of our customers. We would have appreciated if you could inform us of an odor problem in your room, we would immediately assign you a new room in order to satisfy your stay.Best regards.

2/10 Terrible

Philippine

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The photos do not match the reality of the property. The sheets on the bed had brown stains on them, the lamp shades were covered in dirt, overall it felt dirty we ended up sleeping somewhere else.
Stayed 1 night in Jun 2023
Response from Nathalie BACCHETTO on 30 Aug 2023
Thank you for sharing your experience with us.We regret that you did not enjoy your stay at our establishment.Our photos posted online on our sites correspond to the products that we allocate to you.We would have appreciated if you could tell us about your inconveniences when you arrived so that we could see it and make sure to assign you a new room.We may have failures and can immediately remedy them when the information is transmitted to us.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Natale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Jeong ae

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I arrived hotel midnight and the hotel is completely different from the pictures. The interior of the restroom is horrible and the bed sheets have all stains. And it’s having a construction all nights around the hotel that you can’t sleep. Only bright side is that the staff is kind. I called a taxi at 5am and left the hotel. I stayed about 5 hours and the worst experience I ever had.
Stayed 1 night in May 2023
Response from nathalie BACCHETTO on 6 Jun 2023
Good morning,Thank you for your comment.Your description of our rooms does not reflect reality.that you did not appreciate our room as well as the adjoining bathroom, we understand it. Our rooms are clean and if the customer encounters a problem, we are there to remedy the problem as quickly as possible.Cordially.

4/10 Poor

Bustena

Travelled with family and small children
Liked: Staff & service
It was disappointing to learn that free airport shuttle was only from nearest airport Orly (not from CDG). I ended up in wrong side of town.
Stayed 1 night in May 2023
Response from Nathalie BACCHETTO on 6 Jun 2023
Good morning,Thank you for your visit to our hotel. Our free shuttle only serves Orly.As regards serving Charles de Gaulle airport, the request directly concerns Orly airport.Cordially.

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with their services.
Stayed 1 night in Apr 2023
Response from nathalie BACCHETTO on 6 Jun 2023
bonjour,un grand merci pour votre passage.Au plaisir de vous recevoir!

6/10 Okay

elizabeth

Travelled with family
Liked: Cleanliness, staff & service
You get what you pay for. We stayed one night before our flight. It was clean but so small and was like a motel 6 in us
Stayed 1 night in May 2023
Response from nathalie BACCHETTO on 6 Jun 2023
Good morning,We thank you for your visit. Our establishment is classified 2 stars and meets the standards for the size of the bedroom and the bathroom.Cordially.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool
Stayed 1 night in May 2023
Response from Nathalie BACCHETTO on 6 Jun 2023
bonjour Keith,Un grand merci pour votre venue.Nous sommes enchantés d'avoir pu contribuer à vous rendre votre séjour agréable.Au plaisir de vous revoir parmi nous.

10/10 Excellent

Jaime

Stayed 1 night in May 2023
Response from Nathalie BACCHETTO on 6 Jun 2023
bonjour,Un immense merci pour votre évaluation.Nous serons heureux de vous accueillir de nouveau parmi nous.Bien Cordialment.

8/10 Good

Joseph

Stayed 1 night in May 2023
Response from nathalie BACCHETTO on 6 Jun 2023
bonjour Monsieur,Nous sommes ravis de constater que dans l'ensemble votre séjour s'est bien passé.Nous serons heureux de vous accueillir de nouveau.bien Cordialement.

6/10 Okay

Theresa

Travelled with partner
There is a free shuttle to Orly Airport about 1 block and a Bus stop for 216 very close by. However, the room stinks with cigarettes.
Stayed 1 night in Apr 2023
Response from nathalie BACCHETTO on 11 May 2023
Good morning,Thank you for taking your time to rate our establishment.We strongly regret the non-respect of certain customers and would like to apologize for it.Best regards.

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
The hotel was clean. The beds are too low. The inability of most of the staff to communicate in English was a drawback.
Stayed 1 night in Apr 2023
Response from nathalie BACCHETTO on 11 May 2023
Madam,We are very grateful for your review.Many thanks for your visit.

6/10 Okay

jeimy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were semi clean. The bed were super low not comfortable at all but it did the job and for the price I guess it was okay
Stayed 3 nights in Apr 2023
Response from Nathalie BACCHETTO on 22 Apr 2023
Good morning,We deeply regret that we were unable to help make your stay enjoyable.Cordially

2/10 Terrible

Ty

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very small and cramped, no room to open a luggage anywhere. The bathroom was also very small and dirty. The room and the hallways smelled rotten like a mixture of smoke and mold. Breakfast was very limited, just a few pastries but as far as breakfast goes it was acceptable
Stayed 1 night in Apr 2023
Response from nathalie BACCHETTO on 22 Apr 2023
Good morning,We regret that your stay did not go well. Our rooms are the standard sizes of a 2 star hotel. all of the comments posted by customers do not reflect your comments on the cleanliness of the bathroom and the room. Know that we make it a point of honor to check each of our roomsCordially.

8/10 Good

ellyn

Stayed 1 night in Apr 2023
Response from nathalie BACCHETTO on 11 May 2023
Merci Ellyn pour votre évaluation.Au plaisir de vous accueillir de nouveau.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Close to the airport, hotel is a bit dated but you can’t expect much for the price. The staff were very friendly.
Stayed 3 nights in Mar 2023
Response from Nathalie BACCHETTO on 6 Apr 2023
Thank you for your kind comment that touches us a lot !! Yours truly.

4/10 Poor

Georgiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Breakfast area was clean and nicely laid out. The staff at front desk was very pleasant and helpful. However passage way to room was extremely musty. There was no soap in the bathroom and the linen was obviously previously used by someone else. Had a very bad odour from someone else.
Stayed 1 night in Mar 2023
Response from Nathalie BACCHETTO on 6 Apr 2023
Dear Mr. Hello, I wanted to thank you for your praise on the staff outfit as well as our breakfast room. I am very confused to learn the concern you encountered in your room during your stay and do not fail to do the necessary. During a next step do not hesitate to let us know as soon as you arrive so that we can immediately make your stay pleasant. We look forward to seeing you with us again.

10/10 Excellent

nelson zi mian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe, and quiet it and clear
Stayed 3 nights in Feb 2023
Response from Nathalie BACCHETTO on 21 Feb 2023
Monsieur,Quel réel plaisir de prendre connaissance de votre commentaire. Nous sommes extrêmement ravis d'avoir pu contribuer à vous rendre votre séjour agréable.Avec tous nos remerciements.

2/10 Terrible

Rene H

Stayed 1 night in Feb 2023
Response from Nathalie BACCHETTO on 6 Apr 2023
Monsieur,Nous regrettons fortement que nous n'ayons pas su satisfaire votre séjour.Cordialement.

6/10 Okay

Genesis

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel is 5 minutes away from the ORY airport but the taxi costs 50€. The staff wasn’t very friendly but thankfully one employee could speak a little English. The rooms are small and not very clean. We had issues with our shower overflowing everyday. The whole hotel smells like cigarettes and guests are loud after 11pm. If you’re planning on visiting the center of Paris and/or Disneyland this isn’t the place you need…
Stayed 3 nights in Jan 2023
Response from Nathalie BACCHETTO on 1 Feb 2023
Monsieur bonjour,Nous sommes vraiment très surpris de lire vos propos.si vous avez commandé auprès de nos servicevotre course pour vous rendre sur Orly, nous vous avons informé que le tarif était à 25 . A 50 comme vous le prétendez il ne s'agit en aucun cas d'une réservation faite par nos soins!De plus pendant votre séjour sur notre établissement vous ne vous êtes jamais présenté pour vous plaindre des nuisances sonores, des odeurs de tabacs et encore moins de la propreté de votre chambre, pourtant vous avez séjourné 3 nuits dans la même chambre.Sachez que mon équipe et moi-même sommes dévoués et surtout très à l'écoute de nos clients, nous aurions fait le nécessaire si vous aviez exprimé un quelconque mécontentement.Cordialement.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel only if you’re flying in or out of Orly Airport. I was not aware there are 3 airports in Paris and transportation was difficult as this hotel is on the other side of Paris having to take multiple trains and a bus to get there. The hotel is very clean with courteous staff. If I return to Paris I will stay here again!
Response from Nathalie BACCHETTO on 13 Dec 2022
Sir,it is with a little delay that we thank you for your evaluation. It is a real satisfaction for my team and myself to be able to contribute to the smooth running of a stay.Best regards.N. BACCHETTO

10/10 Excellent

Yiru

Stayed 1 night in Oct 2022

6/10 Okay

Siddharth

Stayed 2 nights in Oct 2022

10/10 Excellent

Rosney, Newark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Sep 2022
Response from Nathalie BACCHETTO on 29 Sept 2022
Bonsoir,Nous vous remercions de votre visite et vous somme très reconnaissant pour votre évaluation.Cordialement

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in transit only for 2 days and the place is perfect for me as i travel very simply without any luxury in booking any accommodation,i am used to hostels around the world.the staff is very welcoming at check in and at check out.the house maids really respect your privacy as long as the "do no disturb" sign is hanged on the door nob.My room is great as i can open the windows for a fresh air.the area is surrounded by the croissantrie convenience store where everything you need is there from bread to drinks and to pastries and sandwiches.The McDonald's just around the corner serves a very very strong coffee at 1.60 euros and it is worth it to start the morning.I really did enjoy my 2 nights at premiere class rungis with a very cheap rates i booked with Expedia.Happy travel y'all.
Stayed 2 nights in Sep 2022
Response from Nathalie BACCHETTO on 29 Sept 2022
bonjour,Ce fut un grand plaisir de vous recevoir et vous remercions pour vos éloges.A très bientôt !

10/10 Excellent

Abelardo

Stayed 1 night in Aug 2022

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay
Very disappointing stay. There is nothing ‘premiere’ about this place. The room had a funky smell, a mix between dank muskiness & old cigarette smell. The bedspread had crusties on it - a stain is almost easier to bear because you can believe it’s been washed but the stain has set… crusties that can be flicked off just prove an unwashed bedspread. No toiletries or blow dryer. The only soap in the bathroom was a dispenser in the shower, didn’t specify if it was hand soap or body wash or shampoo. Also, the shower doors didn’t align to close well so the floor was wet. There is a club nearby & people were out in there carpark off the hotel loudly talking & laughing all night long, made sleeping tricky. The airport shuttle was a good thing but there should be a map showing where it is. It’s up there road a wee bit & perpendicular to the main road on a corner. Luckily a man at a neighbouring hotel showed us where it was. The saying is true - you sometimes get what you pay for but I’ve also stayed at other airport hotels at this price point & not been so disappointed.
Stayed 1 night in Jun 2022
Response from Nathalie BACCHETTO on 22 Jun 2022
hello, We are sincerely sorry to hear that you were not completely satisfied with our hotel. If we had been aware of your concerns encountered during your stay, we could have considered a change of room and thus make your stay more pleasant. good for you

2/10 Terrible

Amin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smell
Stayed 1 night in Jun 2022
Response from Nathalie BACCHETTO on 22 Jun 2022
bonjour, Nous sommes désolés que vous n'ayez pas apprécier la chambre qui vous a été réservée. bien Cordialement. Nathalie BACCHETTO

6/10 Okay

katy

Stayed 2 nights in May 2022

10/10 Excellent

Quentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was amazing from check-in to check-out. Great budget hotel!
Stayed 8 nights in Jan 2022
Response from Nathalie BACCHETTO on 25 Jan 2022
Hello, What a pleasure to read you!!! Thank you very much for your comment! You will receive was a shared pleasure and you will see again very quickly among us.

6/10 Okay

Genesis Abreu

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place is very basic . It says it has sound proof walls but it doesn’t. Place has NO amneties. Just a towel and the rooms were very small. Very akward location to take the bus at night time . Staff was very friendly .
Stayed 3 nights in Nov 2021
Response from Nathalie BACCHETTO on 14 Jan 2022
Hello miss, Thank you for sharing your feelings with us. Our rooms correspond to the standards of a 2 star hotel. We are located in a hotel zone which explains the lack of shops in our zone. No buses are accessible after midnight in the area. Transfers to the airport are by free shuttle from 5:27 am to 11:20 pm. We appreciate that you took pleasure in our reception service present to answer your requests. Best regards.

4/10 Poor

Dominique

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
Cheap & dirty…don’t expect 5 stars treatment in a cheap hotel. Only positive point is the airport is not far at all.
Stayed 1 night in Sep 2021
Response from Samuel on 14 Sept 2021
Bonjour, Nous sommes désolés de tous désagrément qui vous à rendu le séjour difficile mais nous prenons en compte votre commentaire et ferons l’effort de nous amélioré . Cordialement.