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Reviews of Hôtel Cactus

3 out of 5
Hôtel Cactus
rue des Volontaires, 47, Paris, Ile-de-France

Reviews

5.4
Rating 10 - Excellent. 30 out of 589 reviews" "
Rating 8 - Good. 112 out of 589 reviews" "
Rating 6 - Okay. 172 out of 589 reviews" "
Rating 4 - Poor. 149 out of 589 reviews" "
Rating 2 - Terrible. 126 out of 589 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

4.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Eiffel Tower
Our stay here was great. For couples looking for a budget friendly hotel near the Eiffel tower and metro station, this one is really good. There are restaurants, convenience store and laundromat just around the hotel. There are no elevators, but the staff who greeted us when we checked-in was kind enough to let us choose whether we want to have a room on the 1st floor ir higher floors. We chose to stay on the ground floor since we have a heavy luggage, though I think the rooms upstairs will have a great view of the Eiffel Tower. Highly recommended!
Stayed 3 nights in Sep 2023

10/10 Excellent

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice cooling A/C, renovated bathroom.
Stayed 4 nights in Sep 2023

8/10 Good

Krzysztof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modest and quiet
For this price a very good hotel, service every day, great shower, good location, to the store or to the restaurant.
Stayed 4 nights in Oct 2022

2/10 Terrible

Vusumuzi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Stay away from this hotel bad experience. Dirty,dusty,unwahsed blankets that smell.The carpet will choke u.Ignore pictures its a scam they are not two star and place is completely run down.We had to leave and find another hotel.
Stayed 1 night in Mar 2020

2/10 Terrible

Ralph P

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare Experience
Dirty, disgusting, not sure how it's able to be in operation. DO NOT STAY HERE. Pics are not representative, maybe from many years ago. Probably original carpet throughout hotel, with just about every stain possible. We got BED BUG bites! Would not go back if they paid us.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be condemned. It is unsafe, unclean and cannot possibly be carergorised as an hotel. We have today sought medical advice for serious bites which have been confirmed as bed bugs. We needed emergency accomodation on Monday and are horrified this is all that was avsilable. We demand a full refund and compensation. We would also request from you an explanation as to the criteria you use when selecting hotels for Expedia. We have taken many photos of the disgusting conditions, the photos used to promote this hotel are extremely misleading. We will also contact environmental health, this hotel MUST be closed down. We are amazed that now having had the opportunity to look at the reviews as to why you continue to promote this hotel when reviews as fare back as 2017 are similar to ours. This is a disgrace. Please respond without delay.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff of the hotel don’t care about the customer. One example: the breakfast is from 7.45am to 9.00am, so went down to take ours breakfast and I noted than was no more croissant in their place and I hold the receptionist: excuse me is no more croissant y she answer me is gone and she turn away from me. We have no choice than go outside of the hotel for breakfast.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
A place to sleep
Staff was kind. Location was convenient. They let us check in late which was nice. Run down building. Shower head was broken and shower door was missing. Overall for a place to sleep it was fine.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Building too old
Need to upgrade the building. Everything is too old. When I book on the wed. It doesn't mention to share bathroom. They do have a bathroom in the unit. But they took the toilet out and left the sink only.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Distance not far from metro station and Eiffel tower
Stayed 1 night in Apr 2019
Response from CACTUS on 1 May 2019
Qualité des services fournis Merci pour vos commentaires. Nous comprenons vos préoccupations et travaillons toujours pour toujours offrir le meilleur à nos clients. Nous proposons des chambres confortables avec salle de bain privée et des chambres économiques avec salle de bain dans le couloir. Notre petit-déjeuner est toujours très bien préparé avec un système en libre service contenant du jus d'orange, du café au lait, de l'espresso, du cappuccino, diverses saveurs de thé, des croissants, du beurre de qualité et plusieurs gelées de fruits. Nous sommes toujours à votre disposition. Serviettes, serviettes et autres produits supplémentaires peuvent être demandés à notre personnel et seront servis rapidement. Nous dépendons de la disponibilité des chambres disponibles pour pouvoir changer de chambre si cela plaît à nos clients. Tous les clients sont traités toujours avec cordialité . Merci Hôtel Cactus

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from CACTUS on 1 Apr 2019
Quality of our Services - At Hotel Cactus we want you to feel at home, that's why we offer you the best and most useful services.Thank you for your feedback. We understand your concerns and always work to always offer the best to our customers. We offer comfortable rooms with private bathroom and budget rooms with bathroom in the hallway. Our breakfast is always very well prepared with a self-service system containing orange juice, coffee with milk, espresso, cappuccino, various tea flavors, croissants, quality butter and several jellies of fruits. We are always at your disposal. Towels, towels and other extra products can be requested from our staff and will be served promptly. We depend on the availability of rooms available to be able to change rooms if it pleases our guests. All customers are treated with cordiality and our c always. Thank you Hotel Cactus.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Mar 2019
Response from z on 22 Mar 2019
Qualité des services fournis Merci pour vos commentaires. Nous comprenons vos préoccupations et travaillons toujours pour toujours offrir le meilleur à nos clients. Nous proposons des chambres confortables avec salle de bain privée et des chambres économiques avec salle de bain dans le couloir. Notre petit-déjeuner est toujours très bien préparé avec un système en libre service contenant du jus d'orange, du café au lait, de l'espresso, du cappuccino, diverses saveurs de thé, des croissants, du beurre de qualité et plusieurs gelées de fruits. Nous sommes toujours à votre disposition. Serviettes, serviettes et autres produits supplémentaires peuvent être demandés à notre personnel et seront servis rapidement. Nous dépendons de la disponibilité des chambres disponibles pour pouvoir changer de chambre si cela plaît à nos clients. Tous les clients sont traités avec cordialité et notre c toujours. Merci Hôtel Cactus Thank you for your feedback. We understand your concerns and always work to always offer the best to our customers. We offer comfortable rooms with private bathroom and budget rooms with bathroom in the hallway. Our breakfast is always very well prepared with a self-service system containing orange juice, coffee with milk, espresso, cappuccino, various tea flavors, croissants, quality butter and several jellies of fruits. We are always at your disposal. Towels, towels and other extra products can be requested from our staff and will be served promptly. We depend on the availability of rooms available to be able to change rooms if it pleases our guests. All customers are treated with cordiality and our c always. Thank you Hotel Cactus. Gracias por sus comentarios. Entendemos sus inquietudes y siempre trabajamos para ofrecer siempre lo mejor a nuestros clientes. Ofrecemos cómodas habitaciones con baño privado y habitaciones económicas con b

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful. Was staying with another female and we kept getting creepy notes sent to our hotel door that were most likely from the man at the front desk. If you are looking to stay in Paris and this is all you can afford, then wait another year and save up because this place made me feel completely unsafe and expect a refund from Expedia.
Stayed 3 nights in Jan 2019
Response from z on 20 Mar 2019
Qualité des services fournis Merci pour vos commentaires. Nous comprenons vos préoccupations et travaillons toujours pour toujours offrir le meilleur à nos clients. Nous proposons des chambres confortables avec salle de bain privée et des chambres économiques avec salle de bain dans le couloir. Notre petit-déjeuner est toujours très bien préparé avec un système en libre service contenant du jus d'orange, du café au lait, de l'espresso, du cappuccino, diverses saveurs de thé, des croissants, du beurre de qualité et plusieurs gelées de fruits. Nous sommes toujours à votre disposition. Serviettes, serviettes et autres produits supplémentaires peuvent être demandés à notre personnel et seront servis rapidement. Nous dépendons de la disponibilité des chambres disponibles pour pouvoir changer de chambre si cela plaît à nos clients. Tous les clients sont traités avec cordialité et notre c toujours. Merci Hôtel Cactus Thank you for your feedback. We understand your concerns and always work to always offer the best to our customers. We offer comfortable rooms with private bathroom and budget rooms with bathroom in the hallway. Our breakfast is always very well prepared with a self-service system containing orange juice, coffee with milk, espresso, cappuccino, various tea flavors, croissants, quality butter and several jellies of fruits. We are always at your disposal. Towels, towels and other extra products can be requested from our staff and will be served promptly. We depend on the availability of rooms available to be able to change rooms if it pleases our guests. All customers are treated with cordiality and our c always. Thank you Hotel Cactus. Gracias por sus comentarios. Entendemos sus inquietudes y siempre trabajamos para ofrecer siempre lo mejor a nuestros clientes. Ofrecemos cómodas habitaciones con baño privado y habitaciones económicas con b

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

2/10 Terrible

Hisham

Disliked: Cleanliness, property conditions & facilities, room comfort
TERRIBLE HOTEL, NEVER EVER AGAIN
terrible hotel, beds are full of bugs, very smelly (triggering asthma), terrible condition. At least need total renovation. Staff is good and helping, very good location.
Stayed 6 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap hotel close to two metro stations. What you see is what you get.
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

2/10 Terrible

Yola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience at all no fan no air condition
Stayed 3 nights in Sep 2018

2/10 Terrible

Kelsey, San Francisco, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad we changed hotels
My boyfriend and I literally walked into the room that was given to us and we were in there for about 5 minutes until we decided we could not stay there and we booked a different room at a Holiday Inn a few miles away. Please save yourself the trouble and do not book this hotel. When we were leaving, I told the man behind the front desk how unacceptable their hotel room is and the first words out of his mouth was “yeah, I know” I am still expecting my refund from expedia from this! I wish I had taken pictures of what the room really looked like because the pictures they have online are grossly misleading. Please do not stay here
Stayed 2 nights in Jul 2018

10/10 Excellent

Matthew, Charlotte, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in the residential area
This hotel is wonderful. Breakfast every morning and it is run by the nicest guy you'll find. Sure, it's European, so the rooms are small but it is clean and a very short walk from the metro.
Stayed 7 nights in Jun 2018

2/10 Terrible

Allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1st thing greeting us was a discarded pair of men's undies in front of the entrance; rooms & morning eating area had not had a good cleaning in quite some time; room on ground floor for the physically challenged had 0 air circulation - windows could not be opened for lack of screens + opened up to smoking patio on ground level so easy access into the room if they were to be opened; had to wear shoes while in room due to dirty carpet & floors; we had planned on leaving room in the a.m., visiting the Eiffel Tower & returning by noon to check out. We felt the room was so unsecured, we (2pp in their 60's) drug our luggage around Paris until heading to the airport @ 5pm. We, however had a very friendly & accommodating man at the front desk upon our arr'l on 6/1/18. He did his best to field complaints & did so w/ a smile. Actually felt sorry for him having to work at this 'dump'. A very nice Chinese restaurant 1/2 a block down the street. Excellent food & service.
Stayed 1 night in Jun 2018

8/10 Good

Tanka

Liked: Cleanliness, property conditions & facilities, room comfort
I think the breakfast service can be made better. Bread and croissant were always cold. And i wish the personnel could be more smiling and closer to guests.

2/10 Terrible

suman, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stink room couldn't stay for 5minute, rude staff
Checked in and couldn't stay asked for refund and was refused, immediately moved to another hotel
Stayed 2 nights in Jan 2018
Response from mohammed on 30 Jan 2018
the hotel does not refund to customers who are not happy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse than inn
Except the location, nothing was good. This shouldn't be categorized within a hotel. No wifi connection worked in a room.
Stayed 1 night in Nov 2017

4/10 Poor

Ahmad, Toronto

Disliked: Property conditions & facilities, room comfort
Wouldn't recommend , though closer to Eiffel Tower but not a lot of facilities.
Stayed 2 nights in Jul 2017

4/10 Poor

Don, Singapore

Disliked: Property conditions & facilities, room comfort
Location is not bad
Receptionist cannot speak nor understand English thus communication easily confuse
Stayed 3 nights in Jun 2017

2/10 Terrible

iqbal hossain, midland, texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad, bad, very bad
Very bad..condition is extremely bad.. no air condition.. breakfast is horrible. Everything is broken. Bathroom is small
Stayed 2 nights in Jul 2017

2/10 Terrible

Sylvia, Adkins, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures not accurate
Pictures on the site does not represent the quality of the rooms. Rooms were too small and beds were uncomfortable. There was also no air conditioning in the rooms. Restrooms small also. The staff were friendly.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Location seemed good when we booked and it was, super close to the metro and easy enough walking distance to a few other things, but the room itself wasn't great. Carpet looked like it had only ever been vacuumed since being installed and it was pretty small.
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Needs reno and more facilities like. Spa and other etc.

2/10 Terrible

Wasim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was the most uncomfortable place

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Richard, Melbourne

Disliked: Property conditions & facilities, room comfort
I got what I expected in line with what I paid. Good location near Gare Montparnasse.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not much to say
The hotel was in the city centre within walking distance of a metro station, but thats it. The room smelled terribly, it was impregnated of a cigarrette smell that made me and my family sick for an entire week (we requested a non smoking room). It was not clean and the bathroom needed repairs. i would not recommend this hotel for anybody. completely dissapointed.

6/10 Okay

arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, nothing extrordinairy, got good service from staff, room was clean all the time

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Hernando, Miami

Disliked: Cleanliness, property conditions & facilities, room comfort
poor conditions
all rooms dirty the carpet, bednet, toilet without cover and where you sit, has not elevator, sitting on the toilet not you can close the bathroom door, the only good thing is location to go anywhere

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room/hotel
Dirty room,old,no facilities.Could hear everything the other guest were doing.

4/10 Poor

sapir, israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good service. poor rooms
only service was good. poor rooms and showers. doors didnt lock properly.

4/10 Poor

Jonathan, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Miss sold but OK
Hotel was miss advertised as having air con when it was not the case - as such would be awful in summer. Other than that you get what you pay for; this is a completely average budget hotel in Paris. No better, no worse.

6/10 Okay

Lisa, Warren

Good place get what you pay for
The hotel is located in a good area and it was clean and friendly staff but no English speaking continental breakfast was breads and juice and coffee had 5 people they did give to rooms no extra charge yes you can see the Eiffel tower from the front

4/10 Poor

eagerbutdisappo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wouldn't recommend
got the worst room in the bldg, no airconditioning. did not even realise that we shd hv asked as in these times, didn't think we had too. the agent who booked it for us should hv mentioned. even fans were scarce. breakfast was okay, the same everyday, guess we have to be thankful for at least this. the person who checked us in didn't seem to want us to change rooms, and he was the manager, which we found out later. the window opened into the courtyard with patio tables and just in front of the garbage room, whose door would not close. the toilet seat was cracked and disgraceful and we informed the manager on check in that this should hv been changed before we came. thank goodness we were able to move to the third floor the next day, thanks to the very kind employee. would not recommend this hotel, I sorry but am being honest and think that expedia's agent should have done a better job at telling us about no air conditioning , especially for this time of the year and a hot place like Paris.

4/10 Poor

Stephane

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Israel, México

Liked: Cleanliness, staff & service, room comfort
you get for what you pay
Only stayed for one night, overall you get for what you pay. Rooms clean and quiet at night. If weather its hot beware because there is no A/C

6/10 Okay

Glenn, USA

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Cactus Paris- Recommended
This hotel is very centrally located from the city. Walking distances to two train stations Pasteur and Volontaires. The neighboorhood is quite and lots of eating places, shops and supermarkets within walking distance (1-2 blocks). The hotel is OK. There is NO Elevators and if you are on the third floor, it can be a hassel carrying up luggage of if there are older people in your group. Rooms are small and outdated. The reception was good. Both managers spoke english. Mohammed was very accommodating and changed our room to a lower floor. Breakfast is OK, simple but enough. For its location and service I would recommend, but ask for the ground or first floor rooms.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you paid for
We book the rooms for family of 4, and assigned to 2 rooms. One room without private bathroom, and have to use restroom and shower place shared with other people, and the toilet is leaking when flushed. The location is ok, about 5 minutes walking from a Metro station (Line 12).

8/10 Good

Luc, Vancouver, Canada

Liked: Cleanliness, room comfort
Nice and comfortable
Two things I didn't like: broken shower head but was fixed after second night out of three that we stayed. Also I where were we told that there are no elevator and we were put on the 3rd floor but in Europe that is like the 4th for North Americans. So we had to carry all 3 heavy suitcases. Also, there are no fans or aircon but the weather was cool enough but in hotter weather this could be an issue.

4/10 Poor

k

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Cassandra, England

Disliked: Cleanliness, property conditions & facilities
There are better Hostels
I've stayed at cleaner and nicer youth hostels than this hotel. While it was manageable for 5 non-picky college students, it wasn't the most enjoyable. We had a suite for 5 of us for 3 nights. There was a decent amount of beds and space, and the beds were comfortable. But locking the doors was a pain every single time. (the locking mechanism is very confusing). There were leftover Q-Tips and hair shavings in the bathroom(s) from the previous guests. The rooms smelled pretty awful and opening the window wasn't an option because right outside was the smoking courtyard. However, the staff was friendly enough, the croissant and coffee breakfast was nice, and they did give us fresh towels every day! The location was also covenant, close to a metro and cute restaurants and only a 300 minute walk from the main things in Paris. But, I think we could've gotten a better deal and cleaner facilities with a hostel, which is saying something.