Indoor pool, outdoor pool

Reviews of Crown and Cushion Hotel

3 out of 5
Crown and Cushion Hotel
23 High Street, Chipping Norton, England

Reviews

7.4

Good

Rating 10 - Excellent. 157 out of 734 reviews" "
Rating 8 - Good. 320 out of 734 reviews" "
Rating 6 - Okay. 156 out of 734 reviews" "
Rating 4 - Poor. 76 out of 734 reviews" "
Rating 2 - Terrible. 25 out of 734 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

DAVID

Travelled with partner
Disliked: Cleanliness, staff & service
Our luggage in the room was packed - while we were out someone entered our room and ransacked each of our suitcases. Nothing was taken but left us feeling unsafe to leave
Stayed 12 nights in Sep 2022

6/10 Okay

Andrew

Liked: Room comfort
Stayed 5 nights in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointingly dirty, refurb due
Despite booking in advance, room not serviced adequately and dirty. Bins not emptied, poor bed linen that looked like it had not been changed. Bath flaking and not fit for use. Chair broken and dangerous. Curtains hanging off. Bins not emptied. Manager DID however rectify chair immediately, and when room conditions revealed, I was given full refund. Generally refurb required and stricter housekeeping. Staff friendly, so I was sad that I had to complain.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Good location and the room was good for families. Cleanliness of the room was poor, the bins hadn't been emptied and the cups were dirty.
Stayed 3 nights in Dec 2019

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was only a half of toilet roll so we had to ask the front desk for another roll. The room and the building had lots of cob web. We stayed two days, they didn’t come to clean our room second day. TV only had two channels. Shower power was very poor.
Stayed 2 nights in Dec 2019

4/10 Poor

Kemal & Linda U.

Tired Place
WIFI was not working, bed was very old and creaky / uncomfortable, carpet was dirty. Needs updateing
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Free parking but small car park with narrow access at back of property. Staff friendly and helpful. Breakfast reasonable. Some rooms could do with a bit of TLC but full of character & a lot of history attached to hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Mel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money .lovely Cotswolds setting
Stayed 1 night in Dec 2019

8/10 Good

Chris

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

CA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice weejend break
Great location. A nice little town with lots of nice pubs and shops to take a wander around. You can get the bus to Oxford in about 40 mins. Hotel staff were friendly especially the waiter. Food was nice and reasonably priced. Hotel itself is a bit tired and in need of redecoration. Smimming pool is small.
Stayed 2 nights in Nov 2019

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
We have stayed several times at the Crown &Cushion and can't fault the hotel-just perfect for us.
Stayed 3 nights in Nov 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for Money
Great location and very good value for money. Breakfast was great.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Louisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A gem of a place to stay.
This Coaching Inn has a charm all of it's own. That mix of highly patterned carpets, a bar area with nooks and crannies, friendly staff and a delicious breakfast. The bedrooms are quaint with comfy beds but if you are a light sleeper don't stay on the front. The lorries start coming through the village about 5:30 am!!!
Stayed 1 night in Nov 2019

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money Hotel
It was great value for money the staff were very helpful, the breakfast was great. room was clean and tidy
Stayed 1 night in Nov 2019

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was quite old the bed had bed bugs i was put at the top floor there was no lift. On departure no one at reception. Had to shout to get someone's attention. There was no detail of the location of the car park. Totally disappointed
Stayed 1 night in Nov 2019

8/10 Good

Andie

Liked: Staff & service, room comfort
Weekend away
Breakfast was good and plentyful. Staff were helpful. Room dated and had a very strange lighting arrangement, you had to go to by the bed (in the dark) to switch a light on. Swimming pool was good, but changing rooms are not clean and look very unloved.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
crown & cushion
Nice comfortable rooms, excellent food, breakfast ok nothing ready at 7am
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

8/10 Good

lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly had a bar meal food was really goid
Stayed 1 night in Oct 2019

8/10 Good

Charlotte

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location & service.
Great location with Parking. Cleanliness of the room and communal areas was satisfactory but the customer service made up for it.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Carla, Hampshire

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful and the pub had a good atmosphere, but the room was very tired, they had been drilling in the wall to mount new wall lamps and left the plaster dust all over the bed, there was mold on the walls, ceilings and curtains and the place smelt strongly of damp
Stayed 1 night in Oct 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two nights. Nice basic hotel - bar staff and manager were fantastic! Thanks Linda and team.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
For the price this hotel was well worth the money with a breakfast included If it’s the Ritz your after then don’t book this hotel
Stayed 4 nights in Oct 2019

6/10 Okay

Guest

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was ok. Rooms seemed clean, bathroom was small, but fine. Breakfast was good and staff were friendly.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
A character full property a little past its prime. Good bath comfy bed parking can be a challenge as it is a very popular restaurant
Stayed 1 night in Sep 2019

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was black bugs in the bathroom and bedroom, it was brought to the management attention and they didnt care about it at all. We received some not all of our money back, but that was after a lot of arguing, we would recommend any one stay there until it cleaned properly, i will be talking to thd local environmental health about this hotel .
Stayed 2 nights in Sep 2019
Response from . on 20 Sept 2019
Good Morning Mr and Mrs Marshall As you are aware there were no black bugs, I was polite ad dealt with you immediately, as a gesture of good will I offered a partial refund, there was no arguing. As a company we take any issue seriously and are confident in that you were dealt with an appropriate way thank you

4/10 Poor

phil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ired and disapo8nting
Check 8n disappointing being wished good luck on having to climb 3 flights of stairs with my case by the guy check8ng me in not good room not ver6 well lit bedside lights no5 work8ng thick dust behind the bed on the floor verall a very tired property
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was very ‘tired’.Mattress on the bed was old and you could feel the springs through it. The bed sheet was straight onto the mattress so no mattress protector . Disappointing the outside looks so nice.
Stayed 1 night in Sep 2019

10/10 Excellent

Charles

Stayed 1 night in Sep 2019

10/10 Excellent

Neil

Liked: Staff & service
Enjoyable over night stay
I’m glad I ignored all the reviews I read about this hotel maybe they were old reviews. It’s an old hotel and very large our room was fine. The staff were lovely and pleasant from check in to the bar to servings breakfast. Would definitely stay here again.
Stayed 1 night in Aug 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
The staff were great, food was good, the bedrooms need updating, the shower did not have much pressure
Stayed 2 nights in Aug 2019

8/10 Good

Di

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel with good bar and restaurant. Right on the main road so a lot of traffic noice during the day - not too bad at night.
Stayed 1 night in Aug 2019

8/10 Good

Deborah

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The Crown &Cushion is shabby and overpriced. There are rips in the corridor carpets and the furnishings are cheap and nasty pine from the 1980s, mismatched, scuffed and water stained. Even the window frames have had obvious damage shoddily fixed. At breakfast there were tinned grapefruit and prunes that looked as if they’d been there for a while, packs of cereal that looked like the cheapest available from the cash and carry and horrible coffee from an urn. The whole place gives the impression of being run by people who don’t actually care about the service they deliver- but charge big city prices.
Stayed 1 night in Aug 2019

8/10 Good

C

Liked: Cleanliness, staff & service, room comfort
A slightly wobbly start when we were left standing in reception on arrival with no acknowledgement that someone was on their way to book us in. Meanwhile various members of staff bustled to and fro around us. Once that was resolved everything was fine. Friendly and helpful staff in both the bar and restaurant at breakfast. A fun, quirky hotel. Would be happy to stay again.
Stayed 1 night in Aug 2019

6/10 Okay

Paula

mixed bag.
Having stayed at the hotel on a number of occasions sometime ago this was rather disappointing. Everything a bit tired and the bed could have done with a new mattress. Shower very difficult to use comfortably, breakfast good and very helpfully managed by staff.The use of the swimming pool was great.
Stayed 2 nights in Aug 2019

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff.value for money.Good location
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to wait at least 20 minutes for someone to appear to check us in the room . Room allocated to us was very dated, old wooden furniture . The curtains didn’t close properly and had lots of dust on them . The sofa in the room had a massive stain on it. The carpets near the bed were ripped . The only thing we can recommend is the breakfast / lots of choice . We would definitely not return
Stayed 1 night in Jul 2019

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Chris

Disliked: Property conditions & facilities, room comfort
The hotel was extremely shabby and in need of refurbishment. The bed the first night was very uncomfortable. After complaining the next day we were given a different room with a better bed. The room however was still as shabby Don’t think we would stay here again.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
At check in I stated my surname and spelled it. He looked at me, then the computer, and I had to say it again then find your email.......cant be that many Schulzs checking in that day. He stopped to answer a question from a young lady who came in from the street. Directions to carpark were a nightmare, should have a small map to hand out. I was at front of building, had to block light with a towel, tv small, shower very nice, bar nice also. When I requested prosecco it can out of a keg and was flat. So the bartender opened a bottle of champagne and didn't charge me on top of what I'd paid for the prosecco foe a huge glass - no complaintz there!
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
There was nothing unique with the hotel. Hotel wasn’t clean enough. The phone and edges around the bed had lots of dust seating on it. The room service was very poor.Had to asked twice for water.Don’t think I will ever go there again. Sorry
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Did the job!
The Crown and Cushion’s best asset is its position in the heart of Chipping Norton. Making it a good base for walking ,cycling and town access. As previous guests have stated , the rooms are very tired looking and in desperate need of refurbishment and a deep clean. Apart from that the bed was comfortable and the shower was powerful and easy to use. The rooms were quiet and we had a good nights sleep. There is a pub in the hotel which had a good atmosphere. Breakfast was varied and plentiful. Staff were very courteous.
Stayed 1 night in May 2019