Exterior

Reviews of Holiday Inn Ottawa East, an IHG Hotel

3 out of 5
Holiday Inn Ottawa East, an IHG Hotel
1199 Joseph Cyr St, Ottawa, ON

Reviews

7.8

Good

Rating 10 - Excellent. 490 out of 1347 reviews" "
Rating 8 - Good. 441 out of 1347 reviews" "
Rating 6 - Okay. 193 out of 1347 reviews" "
Rating 4 - Poor. 116 out of 1347 reviews" "
Rating 2 - Terrible. 107 out of 1347 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights at this hotel. Check-in was quick and the staff was courteous. My room was spacious and clean. The hotel is within walking distance to a restaurant and to the mall. It is also a short drive to the hospital. I enjoyed my stay and will be going back.
Stayed 2 nights in Mar 2024
Response from Kim, General Manage on 28 Mar 2024
Thank you for staying with us and for the 5 Star Review Lise! We are delighted you enjoyed your stay from our courteous staff to your clean room and our ideal location. We hope your hospital visit went well and we wish you a speedy recovery! Warmly,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Kim, General Manager on 25 Mar 2024
Thank you for staying with us Adam and for the 5 Star Review! We are delighted you enjoyed your stay and look forward to welcoming you back again soon! Warmly,

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Meenu on 25 Mar 2024
Thank you for choosing to stay with us on your recent stay in Ottawa Ryan. Please accept our sincere apologies for the less than satisfactory stay. Should you wish to provide further details of your stay I would welcome the opportunity to discuss with you. I can be reached by contacting the hotel. Meenu, Guest service supervisor

10/10 Excellent

Ashley

Travelled with family and small children
Good!
Stayed 1 night in Mar 2024
Response from Meenu on 25 Mar 2024
Thank you for choosing to stay with us Ashley and for the 5 out of 5 Review! We are delighted you enjoyed your stay with us and we look forward to inviting you back again soon! Meenu, Guest Service supervisor

4/10 Poor

Margie

Stayed 3 nights in Mar 2024
Response from Paul, Guest Service Supervisor on 23 Mar 2024
Thank you for choosing to stay with us on your recent stay in Ottawa Margie. Please accept our sincere apologies for the less than satisfactory stay. Should you wish to provide further details of your stay I would welcome the opportunity to discuss with you. I can be reached by contacting the hotel.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Paul, Guest Service Supervisor on 20 Mar 2024
Thank you for staying with us and for sharing your stay experience Jonathan! We are delighted you enjoyed your stay and for the 4 out of 5 rating! We look forward to welcoming you back again soon!

8/10 Good

Jose, Springboro

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Paul, Guest Service Supervisor on 20 Mar 2024
Thank you for staying with us and for sharing your stay experience Jose! We are delighted you enjoyed your stay and for the 4 out of 5 rating! We look forward to welcoming you back again soon!

8/10 Good

Martin

Stayed 1 night in Mar 2024
Response from Meenu on 15 Mar 2024
Thank you for staying with us and for sharing your stay experience Martin! We are delighted you enjoyed your stay and for the 4 out of 5 rating! We look forward to welcoming you back again soon!

6/10 Okay

Artem

Business traveller
Liked: Cleanliness
Stayed for a week for work. Breakfast is the same every day and overpriced for what you get. Supper is a little creepy in a large empty room. Heating system is loud and blows a strong current of air against your face. No pen, paper, or even hotel info brochure in the room. Nothing to do around the hotel. Serves the purpose if all you need is to sleep. Safe was a good touch.
Stayed 6 nights in Mar 2024
Response from Rahul Chalana on 13 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your honesty as it helps us to improve our services for future guests.We're sorry to hear that you found the breakfast repetitive and overpriced. Your comments regarding the dining experience have been duly noted, and we will discuss this with our culinary team to explore ways to enhance the variety and value of our offerings.Regarding the ambiance during supper, we regret that it did not meet your expectations. We understand the importance of creating a comfortable and inviting atmosphere for our guests, and we will investigate how we can improve the dining environment, especially during quieter periods.We apologize for any disturbance caused by the heating system. Your comfort is important to us, and we will address this issue promptly to ensure a more pleasant experience for our guests.We appreciate your feedback regarding the amenities in the room. We will review our inventory to ensure that essential items such as pens, paper, and hotel information brochures are readily available for our guests' convenience.We understand the importance of providing guests with activities and nearby attractions. We will explore opportunities to enhance the options available around the hotel to better cater to our guests' leisure needs.We are pleased to hear that you found the safe to be a valuable amenity during your stay. Ensuring the safety and security of our guests' belongings is one of our top priorities.Once again, we apologize for any shortcomings during your stay and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. If you choose to stay with us again, please do not hesitate to reach out to our guest services team, who will be happy to assist you in any way they can.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul, Guest Service Supervisor on 7 Mar 2024
Thank you for staying with us and for sharing your stay experience Roger! We are delighted you enjoyed your stay and for the 4 out of 5 rating! We look forward to welcoming you back again soon!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Paul, Guest Service Supervisor on 4 Mar 2024
Thank you for choosing to stay with us Jeffery and for the 5 Star Review! We are delighted you enjoyed your stay with us and we look forward to inviting you back again soon!

2/10 Terrible

Michelle

Stayed 2 nights in Feb 2024
Response from Paul, Guest Service Supervisor on 23 Mar 2024
Thank you for choosing to stay with us on your recent stay in Ottawa Michelle. Please accept our sincere apologies for the less than satisfactory stay. Should you wish to provide further details of your stay I would welcome the opportunity to discuss with you. I can be reached by contacting the hotel.

6/10 Okay

Debra

Stayed 1 night in Feb 2024
Response from Paul, Guest Service Supervisor on 23 Mar 2024
Dear Debra,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am glad to see that you enjoyed your overall stay with us. And notice that there is room for improvement. Please do not hesitate to advise us on how we can make your stay better. I look forward to welcoming you back again.

8/10 Good

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s the second time I’ve stayed here. Everything is amazing but the staff have made us feel unwelcome both times. We tried a second time hoping it was a fluke but now as much as we love the hotel the location and the pool we likely won’t come back.
Stayed 1 night in Feb 2024
Response from Meenu Rani, Guest service supervisor on 2 Mar 2024
We're truly sorry to hear about your disappointing experiences with our staff during your recent stays. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable to us, and we'll be addressing this matter promptly to ensure it doesn't happen again. We'd love the chance to make it right and welcome you back for a truly wonderful experience. Please don't hesitate to reach out to give us another chance.

8/10 Good

Dilkarandeep singh

Stayed 1 night in Feb 2024
Response from Paul, Guest Service Supervisor on 20 Mar 2024
Thank you for staying with us and for sharing your stay experience Dilkarandeep! We are delighted you enjoyed your stay and for the 4 out of 5 rating! We look forward to welcoming you back again soon!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul, Guest Service Supervisor on 21 Feb 2024
Thank you for staying with us and for sharing your stay experience Peter! We are delighted you enjoyed your stay and for the 4 out of 5 rating! We look forward to welcoming you back again soon!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in staff was great but check out staff was very rude
Stayed 3 nights in Feb 2024
Response from Meenu on 19 Feb 2024
Hi Ryan, I apologies for your experience for check-out and we will work towards making it better for your next stay.Regards.GSSMeenu

10/10 Excellent

TRICIA, L Orignal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Paul, Guest Service Supervisor on 16 Feb 2024
Thank you for choosing to stay with us Tricia and for the 5 Star Review! We are delighted you enjoyed your stay with us and we look forward to inviting you back again soon!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Kim, General Manager on 14 Feb 2024
Thank you for choosing to stay with us Stephen and for the 5 Star Review! We are delighted you enjoyed your stay with us and we look forward to inviting you back again soon!Warmly,

10/10 Excellent

fo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and room very clean. Actually very impressed with bathroom lighting (women would understand). The only downside was there was very limited parking available due to snow banks otherwise very satisfied and would recommend.
Stayed 2 nights in Feb 2024
Response from Kim, General Manager on 5 Feb 2024
Thank you for staying with us and for sharing your stay experience fo! We are delighted to earn a 5 Star Rating from you and to hear that you enjoyed our nice staff, our clean rooms and our bathroom lighting :)! I apologize for the lack of parking, we are working on removing the snow banks. We look forward to welcoming you back again soon!Best,

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was ok, it was cold even if we went early. In my opinion, this kind of breakfast wasn’t worth 20$/person. We were asked if we were with the hockey team when we checked in, i said no. We were put on the same floor as them regardless. My 8 y.o daughter had a really big competition really early in the morning , and we couldn’t sleep as there were people running and screaming in the hallway on the same floor, and the above floor as well, until about midnight. They did send security up at 10:15, but when then came, people headed over to the pool, and the yelling started again at 11:30.. not sound proof at all. I would recommend they put the teams on the same floors, and also they offer teams one of the possibility to use a conference rooms for the parents to chat and kids to run around.. it’s not the hotel’s fault. Other than that, the comfort of the beds and pillows were ok,
Stayed 1 night in Jan 2024
Response from Kim, General Manager on 5 Feb 2024
Thank you for staying with us on your recent trip to Ottawa and for sharing your stay experience. Please accept my sincere apologies for the less than inspiring stay you had with us. Your feedback has been shared with the team and allows us the opportunity to continuously improve upon our product and service. We hope you will give us the opportunity to redeem ourselves and consider staying with us again in the future.Warmly,

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was friendly and knowledgeable. The location was fantastic for distance to food, shopping and the hockey rink. The pool was ok; the air was hazy and visibility was low and it wasn’t very warm in the pool or the pool area. Otherwise it was good.
Stayed 3 nights in Jan 2024
Response from MR on 23 Jan 2024
Really appreciate your stay with us at Holiday Inn Ottawa East and we are glad that your stay was wonderful and we will work on pool. If there's anything we can help with please call the hotel directly. ThanksMR

10/10 Excellent

Abdala

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from MR on 23 Jan 2024
Really appreciate your stay with us at Holiday Inn Ottawa east. Thankyou.

4/10 Poor

Rachel

Stayed 1 night in Jan 2024
Response from Kim, General Manager on 13 Feb 2024
Thank you for choosing to stay with us on your recent stay in Ottawa Rachel. Please accept our sincere apologies for the less than satisfactory stay. Should you wish to provide further details of your stay I would welcome the opportunity to discuss with you. I can be reached by contacting the hotel.Warmly,

10/10 Excellent

Iriana Maria

Stayed 1 night in Jan 2024
Response from Kim, General Manager on 13 Feb 2024
Thank you for choosing to stay with us during your recent stay in Ottawa and for the 5 Star Rating Iriana Maria! We are delighted you enjoyed your stay and hope to welcome you back again soon!Warmly,

10/10 Excellent

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Jan 2024
Response from Kim, General Manager on 8 Jan 2024
Thank you for staying with us and for sharing your experience. We are delighted to receive a 5 Star Review from you and we look forward to seeing you back again soon!Warmly,

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim, General Manager on 8 Jan 2024
Thank you for staying with us and for the 5 Star Review! We are delighted you enjoyed your stay with us and we look forward to welcoming you back again soon!Warmly,

2/10 Terrible

Lea

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Kim, General Manager on 8 Jan 2024
Thank you for staying with us and for your review. I am very disappointed to see you did not enjoy your stay with us. Please accept my sincere apologies. If you would like to share your feedback, I can be reached by contacting the hotel.Warmly,

4/10 Poor

Cristina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad #1: We booked this property specifically for the indoor pool (we had previously booked a different hotel, only to find out the pool was closed, so we cancelled and booked here). The day we are driving in for our reservation, I receive aessage from the hotel saying their pool is closed. Not happy, but stuff happens - I get it. When I arrive to check in, I asked them about the pool just to make sure. They confirmed it's been closed for at least 2 weeks! Now I'm angry. I ask them why did I only receive a message the day of check in? They should have been up front right away. Person at the front desk didn't have an answer. I asked if we could be transferred to a different IHG hotel (I was willing to travel at least 25 kilometers in either direction), and they told me they aren't connected to the other IHG hotels and the reservation is non-transferrable. She then said that because I had booked through Expedia, I'd have to go through them for any complaints (keep in mind, we were a late check in at 10pm...). The good #1: They comped us breakfast. The bad#2: When we turned the shower on, the drain backed up ad bugs floated out. Disgusting, but manageable - so I scooped out the bugs, but couldn't fix the drain so it filled to about 2 inches and took about an hour to fully drain post shower. The good #2: My kids forgot to pack their toothbrushes, but the front desk gave us disposables. The bad #3: When we went to check out they tried to charge us for the comped breakfast!
Stayed 2 nights in Dec 2023
Response from Kim, General Manager on 3 Jan 2024
Thank you for choosing to stay with us Cristina and for sharing your feedback. Please accept my sincere apologies for the less than satisfactory experience you had. I have shared your comments with our team and we will follow up on these items. I invite you to contact me to discuss further by contacting the hotel directly.Best,+

10/10 Excellent

Suze

Stayed 1 night in Dec 2023
Response from Kim, General Manager on 3 Jan 2024
Thank you for staying with us and for the 5 Star Rating. We are delighted you enjoyed your stay and we look forward to inviting you back again soon!Best,

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel. A few tweaks would be nice.
A nice hotel. High floor room was nice. The bed was however very squeeky - like the springs are old. Housekeepers vaccuuming at 8am in the hallway wasnt ideal eiither.
Stayed 1 night in Dec 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear guest,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am happy to see you enjoyed your overall stay with us. And see that there is room for improvement. I have passed your comments to my maintenance and housekeeping team to investigate and improve our services. I hope to have the pleasure of welcoming you back again!

10/10 Excellent

Barbie

Stayed 3 nights in Dec 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Barbie,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa and for 10 out of 10! I am glad to see that you enjoyed your stay with us. We look forward to welcoming you back!

8/10 Good

judy

Stayed 1 night in Jun 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Judy,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am glad to see that you enjoyed your overall stay with us. and notice that there is room for improvement. Please do not hesitate to advise us on how we can make your stay better. I look forward to welcoming you back again.

8/10 Good

gavin

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Judy,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am glad to see that you enjoyed your overall stay with us. and notice that there is room for improvement. Please do not hesitate to advise us on how we can make your stay better. I look forward to welcoming you back again.

10/10 Excellent

MARK

Stayed 1 night in Dec 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Mark,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa and for 10 out of 10! I am glad to see that you enjoyed your stay with us. I look forward to welcoming you back again.

6/10 Okay

donna

Travelled with family
Room was not ready and told room I booked wasn’t available
Stayed 1 night in Dec 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Judy,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am glad to see that you enjoyed your overall stay with us. I apologise for the inconvenience you had during your stay. I will surely investigate what happened. I look forward to welcoming you back again.

6/10 Okay

Peter

It’s decent. Getting old but fair based on price
Stayed 1 night in Dec 2023
Response from Kim, General Manager on 3 Jan 2024
Thank you for staying with us and for sharing your comments. We appreciate all feedback from our guests. We hope to see you back again soon!Best,

6/10 Okay

Honorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Honorio,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am glad to see that you enjoyed your overall stay with us. And notice that there is room for improvement. Please do not hesitate to advise us on how we can make your stay better. I look forward to welcoming you back again.

10/10 Excellent

Hailey

Stayed 2 nights in Nov 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Hailey, Thank you for choosing Hokiday inn ottawa east for your recent stay in Ottawa and for 5 out of 5! I am glad you enjoyed your stay with you. We look forward to welcoming you back.

8/10 Good

Mohamad

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very close to the mall, and parliament hill is pretty close to the property
Stayed 1 night in Nov 2023
Response from Mahima S, Guest Services Manager on 1 Dec 2023
Dear Mohamad, Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa. I am glad you enjoyed your stay and were able to take advantage of our prime location. I hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Keith,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa and for 5 out of 5! I am glad to see that you enjoyed your stay with us. I look forward to welcoming you back again.

10/10 Excellent

Deanna

Stayed 1 night in Nov 2023
Response from Mahima S, Guest Services Manager on 21 Dec 2023
Dear Deanna,Thank you for choosing Holiday Inn Ottawa East for your recent stay in Ottawa and for 5 out of 5! I am glad to see that you enjoyed your stay with us. I look forward to welcoming you back again.

4/10 Poor

Nazmeen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, cannot wait to get out of here. Upon check in I was completely ignored while all front desk staff had their own convo. Rooms are dirty, shower is broken, toilet is broken. Overall the place is not clean and just super uncomfortable. First and definitely last time here
Stayed 1 night in Nov 2023
Response from Ruby on 19 Nov 2023
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered during your stay. Your feedback is crucial to our ongoing efforts to improve our services, and we truly regret that we fell short of your expectations. We are deeply sorry for the lack of attention you experienced during check-in and the inconvenience caused by the broken shower and toilet. Once again, we apologize for the inconvenience you faced and appreciate your feedback. Thank you for bringing these issues to our attention.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was professional.
Stayed 1 night in Oct 2023
Response from Ruby on 16 Nov 2023
Thank you for your reply. I really appreciate for your positive feedback. I hope to see you soon.

10/10 Excellent

Linda

Stayed 1 night in Nov 2023
Response from Front Office Team on 9 Nov 2023
Thank you for staying in our hotel. I really appreciate for your positive feedback. We promise to serve to best in future.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall decent!
Stayed 1 night in Nov 2023
Response from Kim, General Manager on 6 Nov 2023
Thank you for staying with us and for the review Colin. I'm happy to hear you enjoyed your stay and we hope to see you back again soon!Best,

10/10 Excellent

Merlin

Stayed 1 night in Nov 2023
Response from Front Office Team on 5 Nov 2023
Thank you staying in our hotel. We really appreciate for your positive feedback. We promise to serve you better in future.

10/10 Excellent

Lynn

Stayed 1 night in Oct 2023
Response from Front Office Team on 19 Nov 2023
Thank you for stay in our hotel. We really appreciate for your positive feedback. We hope to see you soon.

8/10 Good

Nael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ruby on 29 Oct 2023
Thank you for staying in our hotel. We really appreciate for your positive feedback. We hope to see you soon.

6/10 Okay

Enbo

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
It's Ok
Stayed 5 nights in Oct 2023
Response from Front Desk on 27 Oct 2023
Thank you for staying in our hotel. I really appreciate for your feedback. We promise to provide you best service in future.