Aerial view

Reviews of Quality Suites Orlando - Convention Center Area

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 999 reviews" "
Rating 8 - Good. 357 out of 999 reviews" "
Rating 6 - Okay. 242 out of 999 reviews" "
Rating 4 - Poor. 104 out of 999 reviews" "
Rating 2 - Terrible. 62 out of 999 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but I do feel like they should have more than 5 channels. Yes some people are just there for vacation but when we unwind we would like to have a wider selection of channels.
Stayed 5 nights in Mar 2020
Response from General Manager on 6 Apr 2020
Thank you for taking the time to review your stay with us. We hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
I liked the location, you can walk to International Drive, the size of the room, with 2 beds and 1 sofa bed, with minibar and microwave. I didn't like not changing the bed sheets, and breakfast could be more varied in hot dishes, just scrambled eggs and sausage.
Stayed 5 nights in Mar 2020
Response from General Manager on 6 Apr 2020
Thank you for taking the time to review your stay with us. Hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the construction on the property
Stayed 2 nights in Mar 2020
Response from jorge R on 16 Mar 2020
thank you for your kind and generous rating. We are glad you enjoyed your overall stay. Unfortunately renovation and construction is a necessary evil to better serve you in the future. We hope to see you back again when construction is done!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom condition is good, hot water comes fast. Excellent customer services.
Stayed 8 nights in Feb 2020
Response from General Manager on 6 Mar 2020
Good Morning, Thank you for the amazing feedback we are happy that you stayed with us. Please come again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I didn’t like that the maid came knocking and opening my door at 10 and 1045 while my family was getting dressed and check out is at 11 not 10 and 1045.
Stayed 1 night in Feb 2020
Response from Jorge Ramirez on 3 Mar 2020
Thank you for taking the time to share with us your most recent experience. We apologize for the inconveniences you had with one of our housekeepers. We will ensure that your comments are shared with the appropriate individuals to ensure that this is an isolated incident.

8/10 Good

Myrna, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were doing constructions and noises in the other rooms up stairs
Stayed 4 nights in Feb 2020
Response from Jorge Ramirez on 1 Mar 2020
thank you for your honest review. We hope to see you back soon when our construction is over so you can enjoy our new property.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff and close to parks, over all decent
My family and I booked a 10 day stay. Positive: Hotel was located at a busy intersection with plenty of stores and restaurants near by. It has a shuttle service to Universal that leaves at 10am every morning and returns at 7:45pm, very convenient. Hot breakfast is provided daily, and the hotel is equipped with a jaccuzzi and swimming pool. The price was reasonable. Negatives: The pool and Jacuzzi closes at dusk, which was highly inconvenient. We considered switching hotels because of this. After a long day at the parks, we just wanted a soak, but the management would not budge. The breakfast is provided, but get used to sausage rounds with Styrofoam texture and powdered scrambled eggs. It's free, so I'm certainly not complaining, but just be aware before you book. The butter is refrigerated and always cold and unspreadable on toast. This hotel is set up motel style, which is one of the reasons I chose this property, as I'm a smoker. For 9 day out of 10 we were told I was allowed to smoke on the balconies, just outside our room door. Day 9, the manager arrived and informed us that I would have to travel all the way to the lobby to smoke; very misleading. The parks expert tried to swindle us into switching to a 5-star hotel, even though I paid in full upon arrival. She used a scam like approach using phrases like "I won't be here tomorrow" which of course she was. She seemed nice enough, but no deal was possible without tours of other hotels, and hours of our time.
Stayed 10 nights in Feb 2020
Response from Jorge R on 27 Feb 2020
thank you for taking the time to share about your most recent experience with us. As a promise to constantly improve we will use the information given in order to better our service. Thank you again and we hope to see you back soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Jorge R on 27 Feb 2020
Thank you for your generous rating! We are glad you enjoyed your stay! Hope to see you back soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location. Close to Universal Studios and many restaurants
Stayed 1 night in Feb 2020
Response from Jorge Ramirez on 14 Feb 2020
Thank you for taking the time to share about your experience. We are glad that our location was to your liking. we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everything but still far enough away to be quiet and peaceful. Housekeeping staff was very accommodating and helpful. Room was clean, clean towels, clean linens. Beds veered comfortable but smallish. Pool area was very pretty and well kept. I really liked that each room opened to the outside instead of an interior hallway. The TV could have been a little bigger and the sound was kinda terrible but no big deal really. Free breakfast included scrambled eggs, sausage, cereal and yogurt. Toast and do it yourself waffles. Also walking distance from Duncan Donuts, McDonald’s and Popeyes and several more places. If you are looking for a fancy resort type room, this is not the place but if you are looking for a decent room to serve as a staging and rest area for your trip this is a great economical choice. One more thing that deserves honorable mention is the family of very tame squirrels that populate the parking area and sometimes venture into the courtyard. Very enjoyable to just relax and watch them go about their little squirrel lives with little or no fear of residents or staff.
Stayed 5 nights in Jan 2020
Response from Jorge Ramirez on 31 Jan 2020
Thank you for taking the time to share about your recent experience. We are glad that our staff was accommodating and that overall you enjoyed your stay. We are also ecstatic to hear that you enjoyed our local wild life! We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Jorge Ramirez on 21 Dec 2019
Thank you for your generous rating! We are glad you enjoyed your stay! We hope to see you back soon.

4/10 Poor

PAUL

Travelled with family
Disliked: Property conditions & facilities
DISAPPOINTED CONSIDERING VACATION AREA/COMPETITION
Overall, clean room. Did not like the exterior entrance. Windy and hard to stay dry on entry. Bed was medium comfort; pillows not so much! Very dated and cheap furniture/electronics. Tub faucet dripped and could not stop. Good water pressure in shower and fast hot water. Fridge and microwave good. Breakfast was horrible; cold and undercooked poor quality sausage... powdered eggs with no flavor... no bagels as an alternative... hard boiled eggs were slimy, so could not take a chance... coffee tasted burnt and watery (should not have bothered serving). At the least, would have liked a good cup of coffee...not hard to do! If the room was $50 to $70 a night, I would have felt like I was ok for a one night stay. Way over priced for what was received.
Stayed 1 night in Dec 2019
Response from General Manager on 26 Dec 2019
Dear Guest, Thank you for taking the opportunity to review your stay with us. We are sorry about the quality of the breakfast. We hope that you come and stay again soon. Thanks for staying.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool area and that each hotel room goes to the outside and not to an inside hallway.
Stayed 2 nights in Dec 2019
Response from General Manager on 9 Dec 2019
Dear Guest, Thank you for taking the time to review your stay with us. We hope that you come and stay again soon. Thanks for staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from General Manager on 29 Nov 2019
Dear Valued Guest, Thank you for the 5 star review and we hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The rooms were clean but the TV service was limited and the in room refrigerator noisy and annoying. The breakfast that was included was a joke. One of the main reasons we selected this hotel was that breakfast was included. We stayed nine nights at this hotel and the breakfast was the same every day. Powdered eggs, sausage patty and waffle, every day. The hotel was very dated and need of remodel. I would not stay here again.
Stayed 9 nights in Nov 2019
Response from General Manager on 29 Nov 2019
Dear Guest, We are sorry for the experience that you had. We have taken your feedback into consideration and will pass it to the appropriate department for review. We hope that you come and stay again soon. Thanks for staying.

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near IDrive and convenient for all major Orlando Parks. If like us your doing all the parks, you won’t
Stayed 10 nights in Nov 2019
Response from Jorge Ramirez on 21 Nov 2019
Thank you for sharing you most recent experience with us. We are glad our location was to your liking. We hope to see you back soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like mold. Like wet carpet that hadn't dried. I went and bought air freshener and left door open to air it out.
Stayed 1 night in Nov 2019
Response from Jorge Ramirez on 21 Nov 2019
thank you for your honest and valued review. We have shared your feedback about the smell you experienced in your room to the housekeeping department to ensure this is corrected immediately. Again, thank you for your feedback and we hope to have another opportunity to serve you again.

6/10 Okay

Jesus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel looks run down
Stayed 1 night in Nov 2019
Response from Jorge Ramirez on 21 Nov 2019
thank you for your feedback. We are excited to share that our hotel will be undergoing renovations within the upcoming months to ensure our hotel is up to guest's standards.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 25 nights in Oct 2019
Response from Jorge Ramirez on 21 Nov 2019
Thank you for your valued rating. We apologize if you had any negative experience at our hotel. We hope to have another opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 9 nights in Nov 2019
Response from Jorge Ramirez on 21 Nov 2019
Thank you for your valued rating. We are glad you enjoyed your stay and we hope to see you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The location was ok.. not the best though..the place is dated..the room had a moldy smell .. wouldn't stay there again.. Staff was friendly and nice Breakfast ok
Stayed 5 nights in Nov 2019
Response from jorge ramirez on 26 Nov 2019
Thank you for taking the time to share your most recent experience with us. We are glad that our staff and breakfast was to you liking. However, we want to apologize for the current appearance of the hotel. We are glad to announce that we will be undergoing a renovation within the coming months to elevate the guest experience for valuable guests, like you. We hope to see you back!

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from General Manager on 13 Nov 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us. It seem as though we have fallen short on your stay. We hope that you will still come back and stay with us. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Very spacious and has a door to separate the living room and bedroom. big bathroom area. Comfortable bed and soft pillows and sheets. Quiet AC. The location was spectacular for Universal and Islands of Adventure. Breakfast was ok. CONS: A room key is required to gain access to the 2 doors that let you in to the property, and of those 2 doors, the one near the ONLY elevator did not work. You are not permitted to take a plate of food from the breakfast area to serve it to whoever is hungover and waiting for it in your hotel room.
Stayed 1 night in Nov 2019
Response from Jorge on 7 Nov 2019
Thank you for your honest and valued feedback. We are glad that, for the most part, you enjoyed your stay with us. However, your "CONS" comments will be presented to the corresponding team to ensure we are constantly improving the guest experiences. Thank you again for your feedback and we hope to see you again.

8/10 Good

Leonor, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good basic hotel, inexpensive, but well kept. The room is spacious, the beds are very comfortable. It is close to Universal but in a quiet area. Breakfast is good. I recommend.
Stayed 1 night in Nov 2019
Response from AGM on 4 Nov 2019
Thank you for taking the time to review your stay with us. Please come and stay again with us soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room
It is very spacious. It is an older hotel, but clean. It has a good breakfast. Perfect for a trip to Universal! Super close! I would stay again!
Stayed 1 night in Oct 2019
Response from Jorge Ramirez on 2 Nov 2019
Thank you for your kind and honest review. We are glad our breakfast was to your liking and our proximity to Universal was convenient for you. We hope to see you soon.

10/10 Excellent

Alyx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from General Manager on 30 Oct 2019
Thank you for taking the time to review your stay with us. We hope to see you again soon.

6/10 Okay

Shevonne

Stayed 2 nights in Oct 2019

6/10 Okay

Allen

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2019
Response from General Manager on 30 Oct 2019
Dear Guest, We are sorry about your stay and we hope that you allow us another chance. Please come and stay with us again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Slightly above average, very convenient to Universal and dining
Stayed 1 night in Oct 2019
Response from Jorge on 21 Oct 2019
We are glad our location and proximity to Universal and dining options was up to your standard. However, we hope you come back in order for us to provide exceptional service next time worthy of a 10/10.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has good conditions and service. great location. very nice staff
Stayed 2 nights in Oct 2019
Response from Jorge on 21 Oct 2019
Thank you for your kind words and generous rating. We are always pleased to see that our guests enjoyed their stay. We hope to see you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Valued Guest, Thanks for staying with us we hope you return soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for family on a budget
Nice room for the price. Would recommend for a family on a budget. Room was clean and breakfast was free.
Stayed 1 night in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Valued Guest, Thank you for staying with us. We hope to see you soon in the near future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty clean for the nightly rate. The bed was comfortable, not the best I've slept on but comfortable. The property was close to Universal which was a plus. I would book this property again.
Stayed 2 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Valued Guest, Thanks for staying and please come and stay again soon.

8/10 Good

Juan, Florida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel and very clean, it is located near all the attractions and the staff was very hospitable.
Stayed 1 night in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Valued Guest, Thank you for staying with us. It was a pleasure to have you as a valued guest. Please come and stay again in the near future.

6/10 Okay

Verified traveller

Travelled with family and small children
There were several reasons why I chose this hotel. One was for the continental breakfast which was just ok. I also hate when hotels insist on playing news on the tv during breakfast. Being a hotel that attracts families going to Disney World and the other parks you would think they could show something family-friendly. But news with completely inappropriate and disturbing topics is what there was each morning. At one point I just turned off the tv and asked if the channel could be changed and was told this was the only channel they could play and the staff turned it back on. I also chose this hotel because of the free shuttle advertised to the parks. The shuttle only ran at 1 time to each park and the times were varied and random and didn't meet our needs at all. We ended up having to take a Lyft each day, which I was not expecting. The front office staff was also not all that friendly. Not rude, but not welcoming. The price was right and the location was good, but I will look around more next time I'm in Orlando.
Stayed 4 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Valued Guest, We are sorry that we fell short of your expectations. We will pass this information to the respected department. We hope that this situation does not deter you from staying with us in the near future. Please come and see me again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms
Rooms were clean and beds were comfortable. Pool was clean and we would stay here again!
Stayed 4 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Valued Guest, Thanks for staying we hope to see you again soon.

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Dear Guest, Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from General Manager on 15 Oct 2019
Thank you for taking the time to review your stay with us. We are really happy that you chose us to stay with.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property was old with a bad odor. Bathroom tile had mold and tub drain very slow.
Stayed 1 night in Oct 2019
Response from General Manager on 14 Oct 2019
Dear Valued Guest, We value your feedback. Thank you for taking the time to review your stay with us. We have passed the information on to the correct department.

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from GM on 11 Oct 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us. We hope to see you again soon. Thanks for staying.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from GM on 11 Oct 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us. We hope to see you again soon. Thanks for staying.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from General Manager on 7 Oct 2019
Thank you for staying with us.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from GM on 30 Sept 2019
Thank you for staying with us. We are sorry about your experience and we hope to see you again soon.

10/10 Excellent

Marlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 2 nights in Sep 2019
Response from GM on 30 Sept 2019
Thank you for staying with us.

10/10 Excellent

Suria, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, an excellent service received at his hotel. I recommend it to anyone who plans to visit Universal Studios or Island of Adventure due the proximity of the parks.
Stayed 2 nights in Sep 2019
Response from Jorge Ramirez on 11 Sept 2019
Thank you for your kinds words! We are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a wonderful stay & a very convenient location, would definitely stay there again!
Stayed 8 nights in Aug 2019
Response from GM on 26 Aug 2019
Thank you for taking the time to review your stay with us. We are happy that you enjoyed your stay and we will see you again soon.

10/10 Excellent

LaQuanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LaQuanda
The receiptant was excellant, fast check in and enjoyed our stay. Will book again
Stayed 2 nights in Jul 2019
Response from Jorge Ramirez on 6 Aug 2019
Thank you for your valued response and kind words. We are glad your stay was enjoyable and to your liking. We are eagerly anticipating your return to our property!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay whenever im in orlando, i come at least 3 to 4 times a year and this is the place i like to stay because of the cleanliness of the rooms, and the spacious suites, also aways a quiet place to unwind after spending the day at the parks.
Stayed 5 nights in Jun 2019
Response from Q Suites on 6 Jul 2019
Thank you for taking the time to fill out our survey regarding your stay with us. We greatly appreciate your feedback, and thank will appreciate if you. Our teams truly do try their best to make sure your vacation goes exceptional from start to finish.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay there again
My husband and I spent 12 days in June 2019 . Vacation Good experience ,efficient wifi ,good breakfast to start day. Kudos to dining room staff , for always having bagel available. Good house keeping .clean linen How ever,the hotel should have a policy which prohibits guest from hang clothing on the external railing ,as it is does not look good.
Stayed 12 nights in Jun 2019