Exterior

Reviews of Hilton Garden Inn Orlando International Drive North

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1006 reviews" "
Rating 8 - Good. 253 out of 1006 reviews" "
Rating 6 - Okay. 55 out of 1006 reviews" "
Rating 4 - Poor. 20 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kristen

Travelled with family
It was very noisy. Construction work started at 8am on Saturday. It was our weekend away. Not relaxing at all.
Stayed 1 night in Mar 2024

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Within minutes of making a non-refundable booking I received notification that the hotel is currently being renovated. I compained by email but was referred to a webpage containing a notice that the room booking was non-refundable. If I had received a warning about the renovation works before booking the room I would not have proceeded with the booking. The way the transaction was made was plain dishonest. I have photographic and audio evidence of the mess at the hotel. No grumbles about the staff. They were all friendly. Our room was clean and the cleaning staff were good.
Stayed 6 nights in Mar 2024

10/10 Excellent

Itzel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room!
Stayed 1 night in Mar 2024

8/10 Good

Russell

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Damian on 29 Jan 2024
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

2/10 Terrible

pamela

Stayed 2 nights in Jan 2024

2/10 Terrible

Felix

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Was woken up by getting bit by bed bugs at 2 am and the only thing they did was offer us a 7$ breakfast voucher. So we paid almost 200$ to be eaten up by bed bugs and we have video of all of it.
Stayed 1 night in Dec 2023
Response from Irina M. on 21 Dec 2023
Dear valued guest,Thank you for your comments about our hotel. We are very sorry for the fact that you did not have a comfortable stay with us. We take very seriously any comments or suspicions about bed bugs. Our practice is to train the room attendants to examine guest rooms very carefully during the cleaning process to insure we are aware of any insect activity. There were no prior evidence or After we received your comments, we immediately put room out of order and contacted an exterminator and have the room in question inspected very thoroughly. We did not find any evidence of the bed bugs activities and have report from outside exterminator company available for your review. Again, I’m very sorry that you stay was not as enjoyable and memorable as it should be. Please contact me directly so we can discuss your stay further and make it right for you.Sincerely,Irina Marsee, General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Damian on 29 Jan 2024
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

10/10 Excellent

Adrian

Stayed 2 nights in Dec 2023
Response from Damian on 29 Jan 2024
Thanks, for staying with us at the Hilton Garden Inn Orlando north.

8/10 Good

Ana

Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

jose

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great , but the hotel was bieng renovated and there was alot of construction in the room rite next to ours, also the shower in room 305 has a patch that fell off the roof and the mold kept me sneezing.
Stayed 1 night in Nov 2023

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jahdaris

Good
Stayed 1 night in Nov 2023

8/10 Good

Ileana, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy check in, staff very hospitable, less than a mile from universal. The beds didnt appear as yummy as past stays in hilton
Stayed 1 night in Oct 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady in the front and tiki bar was really nice
Stayed 1 night in Oct 2023

10/10 Excellent

Tara J.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Universal and loved this hotel! We were thrilled with the hearty inexpensive breakfast, the great pool with cabanas, the tiki bar by the pool, the available washer/dryers, the quality of the food we ordered from the room, the comfort of the beds, the free shuttle to the parks, and the exceptional service of all the staff. In fact, we were so pleased that we found the Disney mid-priced resort very disappointing in comparison. We definitely got an incredible value and wonderful experience. We'd definitely plan to stay here again and will recommend it to friends!
Stayed 3 nights in Oct 2023

10/10 Excellent

ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean and nice location
Stayed 1 night in Oct 2023

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convenient to certain locations and close to the interstate.
Stayed 1 night in Oct 2023

8/10 Good

Shiney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and standard. Met my expectations. Wish there were more frequent shuttles to and from universal studios.
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephany

Travelled with partner
Liked: Amenities
The rooms are nice and kept clean. They are remodeling but we didnt notice too much disruption. Convenient location to Universal Studios which was our main destination.
Stayed 3 nights in Oct 2023

6/10 Okay

Tammy

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a Refresh
The staff was very accommodating. The rooms and bathrooms were not cleaned well. The showers need to be cleaned better. The hotel needs a refresh.
Stayed 2 nights in Sep 2023

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Satchidanand

Liked: Cleanliness, staff & service
Staff was very friendly, helpful and courteous. Room was clean, property was well maintained.
Stayed 7 nights in Aug 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localizacion, tiene shuttle para los parque es universal, island y volcano
Stayed 3 nights in Aug 2023

8/10 Good

Jason

Stayed 1 night in Sep 2023

10/10 Excellent

jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return in this hotel if going back to Universal
Stayed 2 nights in Sep 2023

6/10 Okay

Glenn

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
I did not like the bed. it was uncomfortable. I also didn't like the fact that we would have to pay $15.00 a person for breakfast. WHAT CROOKS !!! So we decided to spend the rest of our stay at Laquinta, who has way more comfort in their beds, and a Free breakfast !
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2023

10/10 Excellent

Eyvind

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Carlos, COCONUT CREEK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property! Recommended!
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn on 2 Aug 2023
Glad you enjoyed! We hope to see you again in the future.

8/10 Good

Sharese

Stayed 3 nights in Jul 2023

10/10 Excellent

Nancy, Lawrenceville

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from HGI Orlando on 29 Jul 2023
Thank you for the review!

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed weekend
Excellent weekend stay!
Stayed 2 nights in Jul 2023
Response from -FOS HGI Orlando on 29 Jul 2023
It is great to hear you had an excellent stay. We hope to welcome you back soon.

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great location.
Stayed 1 night in Jul 2023
Response from -HGI Orlando on 29 Jul 2023
Thank you for the kind remarks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hgi Orlando Team on 29 Jul 2023
Thank you!

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HGI Orlando on 29 Jul 2023
Thank you for the 10 out of 10 score on the review.

8/10 Good

Luisa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We encountered to an issue during our stay - a bag with two pair of shoes went missing, and despite seeking assistance from the hotel staff, we have yet to receive any meaningful support or resolution to this matter as of today’s date.
Stayed 1 night in Jul 2023
Response from Hilton Garden Inn on 2 Aug 2023
Did your issue get resolved?

10/10 Excellent

younes

Stayed 3 nights in Jul 2023
Response from -HGI Orlando on 29 Jul 2023
Thank you for the lovely review. We appreciate your time.

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing really stands out. In a good location, but you just can't go out and walk more than 2 minutes because it is very warm outside in the summer season.
Stayed 1 night in Jul 2023
Response from -HGI Orlando on 29 Jul 2023
Thank you for taking the time to leave a review. We hope your next visit will be a much better experience.

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from HGI Orlando on 29 Jul 2023
We appreciate the 5 out of 5 on your review of our property.

8/10 Good

Brian

Stayed 1 night in Jul 2023
Response from -HGI Orlando on 29 Jul 2023
Thank you for taking the time to leave a review. We hope to see you back next time.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Jun 2023
Response from -FOS HGI Orlando on 29 Jul 2023
Thank you for the 5 out of 5 review!

8/10 Good

samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at other properties before and was very underwhelmed by the condition of the rooms. They were clean, but not anywhere as big and as nice as other locations. We felt safe, and in theory, I'm sure the rooms were nicer than at neighboring hotels in the area. Was just expecting more after my stay at other Hilton Garden hotels. I will say though the staff is WONDERFUL. Great interactions and helpful all the way around. That alone is worth a 4-star rating. If they update the rooms to match the ambiance of the front lobby, the hotel would be much nicer overall.
Stayed 1 night in Jun 2023
Response from -HGI Orlando on 29 Jul 2023
Thank you for your response. We hope to see you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel stay was excellent. The hotel is conveniently located and close to a major street and a major highway, yet nestled in a corner allowing for peace and quiet. The hotel and room were clean and spacious and lacked no amenities. The staff was extremely friendly and accommodating and readily to assist in any way. Overall, I highly recommend the hotel.
Stayed 3 nights in Jun 2023
Response from Myra on 7 Jun 2023
Thank you for your feedback, hope to see you back soon

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Like the Tiki Bar and pool area very well done Only draw back was the breakfast was a buffet with an added fee. Looked good but the entire selection was cold
Stayed 2 nights in May 2023
Response from Myra on 3 Jun 2023
Thank you so much for your feedback. I apologize for any inconvenience you had with our breakfast buffet. Hope to have you back soon