Jetted bathtub

Reviews of Days Inn by Wyndham N Orlando/Casselberry

2 out of 5
Days Inn by Wyndham N Orlando/Casselberry
8245 South US Hwy 17/92, Fern Park, FL

Reviews

5.4
Rating 10 - Excellent. 144 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 173 out of 1003 reviews" "
Rating 4 - Poor. 180 out of 1003 reviews" "
Rating 2 - Terrible. 311 out of 1003 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Ike

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Our recent two-night stay at the Days Inn Hotel was satisfactory. The staff were polite and accommodating, and check-in went smoothly. The room was clean apart from the shower area but it had the basic amenities we needed. The location was convenient, with easy access to nearby attractions and restaurants. The complimentary breakfast was a nice touch, offering a decent variety to start the day. Overall, the stay met our needs, but it didn't stand out as exceptional. It's a decent option for a quick, no-frills stay.
Stayed 2 nights in Apr 2024
Response from Cynthia on 23 Apr 2024
Thank you Ike for sharing how your stay was with us. We do try to make sure each of our guests has a pleasant stay with us.We hope the next time you are in this area,you choose us for your lodging needs.

2/10 Terrible

Rosemary, NEW PORT RICHEY

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floors were filthy, the air conditioner was blowing dirt and dust. the bed sheets definitely were not change after the last guests...half a roll of toilet paper in the bathroom and the toilet hadn't been cleaned in ages. . The sink in the bedroom was dirty n sticky I had to wash it with wipes before we could use it. They only reason we stayed was it was late and we were all tired.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
We deeply apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We take your feedback seriously and will investigate these issues thoroughly to ensure they are promptly addressed. Please accept our sincerest apologies, and we hope to have the opportunity to make it right in the future.

2/10 Terrible

Savanah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was very lack luster... the front desk man was so rude and strange and very unhelpful.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Providing excellent service is our priority, and we apologize for any rudeness or lack of helpfulness displayed by our front desk staff. Your feedback is valuable, and we'll address this issue promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a work trip and this hotel was close to my the work property. For the short time it did a good at providing me with a safe and nice place to crash after the shoot. Great service and support form the local employees.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your excellent review. We're delighted to hear that our hotel provided you with a safe and convenient place to stay during your work trip. It's wonderful to know that you found our service and support from the local employees to be great. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Guest,We're deeply sorry to hear about your unsatisfactory experience. Your feedback is important to us, and we would appreciate any specific details you can provide to help us understand and address the issues you encountered. Please feel free to contact us directly with any further comments or concerns. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
👎
Stayed 1 night in Mar 2024
Response from Cynthia on 2 Apr 2024
Dear James, Thank you for taking the time to rate your recent stay. We're disappointed that your experience fell short of expectations. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Alina

Travelled with partner
The hallways were dirty, trash cans overfilled. Parking lot had garbage in a few areas. The rooms themselves were fine.
Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Our room was not the jacuzzi tub room I had booked, the fridge wasn’t plugged in and had mold growing on the inside, Our smoke detector kept malfunctioning throughout the night, our floor had a broken ice machine and the floor below you had to play for the ice and the drink macho was broke as well. I’m upset I spent $108 for the condition everything was in. I regret spending the money and time at this hotel. The lady at the front desk was very nice though.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold. We are addressing the issues with our team to ensure they are resolved promptly. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Joshua

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains all over the bedding, and there were also bugs on the beds. I checked in, went up to the room, and walked right back down to the front desk and checked right back out. And they still charged me for the full 3 days! What a joke. It was disgusting!! What a rip off! $300 something dollars down the drain. I asked for my money back and they said the decision was up to the manager, and they weren’t there. I would never recommend this place to ANYONE, EVER!!!!
Stayed 3 nights in Mar 2024
Response from Cynthia on 26 Mar 2024
Joshua, we apologize that you were not pleased with your room. However,you were in the room for an hour and a half before coming to the front desk to check out. The room had been inspected prior to your check in and upon your departure both times we found no evidence of stained bedding or bugs in the bed.

6/10 Okay

Patrick

Stayed 3 nights in Mar 2024
Response from Cynthia on 11 Apr 2024
Good morning Patrick,We do thank you for taking the time to rate your stay with us. Ratings and reviews allow us to go back as a team to work on things so that we can be better for our guests.We hope the next time you are in this area,you will choose us again.

6/10 Okay

Bernard

Liked: Amenities
Disliked: Cleanliness
The bathroom is overdue for a deep clean
Stayed 2 nights in Mar 2024
Response from Cynthia on 21 Mar 2024
Thank you Bernard for taking the time to rate your stay with us. We are sorry your stay was less than perfect. We do strive to meet our guests expectations and wish we had done better. Hopefully,the next time you are in this area,you will give us another chance.

6/10 Okay

Loretta

Business traveller
I liked the price, but the bathroom wasn't working,so I had to fix it. Than was catching cockroaches all the time, breakfast was ok , but poor selection. Shower ,bed, TV, other furniture is nice.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We're pleased to hear that you appreciated our competitive pricing and found aspects of your room satisfactory, such as the shower, bed, TV, and furniture. We apologize for any inconvenience you experienced with the bathroom and the presence of cockroaches. Your comments have been noted, and we will take immediate steps to address these issues to ensure a more comfortable experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Ketia

Liked: Cleanliness, staff & service
There was a roach in my ro when I arrived
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for the presence of a roach in your room upon arrival. Please rest assured that we take such matters seriously and will take immediate steps to address this issue to prevent any recurrence. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to make it right during any future visits you may have with us.Sincerely, Hotel Manager

4/10 Poor

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got three rooms for family members. Two of the doors would stick and have to be slammed very hard to get them to close. The room was not very clean, the mattress was sagging, the bed made a noise every time I got up. There were no tissues in the room. They did not clean while we were there and didn’t tell us when we checked in that this would be the case. Only one ice machine was working on the property and none of the vending machines worked. When we asked the attendant if there were any working machines on site, he simply answered “no.” My husband went down one morning to ask for more coffee for the room, no attendant was available. I would not recommend this hotel to anyone. I was surprised to see the Wyndham name associated with the poor condition of this hotel.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced during your stay. It's disappointing to learn that the doors in two of the rooms were difficult to close and that cleanliness fell short of expectations. We apologize for any inconvenience this may have caused you and your family. we will address these maintenance and housekeeping concerns to ensure they are resolved promptly. Regarding the lack of communication about housekeeping services and the availability of amenities, we apologize for any confusion. We strive to provide clear information to our guests upon check-in and throughout their stay, and we regret if this was not the case during your visit.Sincerely, Hotel Manager

2/10 Terrible

Jill

Stayed 4 nights in Mar 2024
Response from Cynthia on 31 Mar 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We're disappointed to hear that your experience fell short of expectations. Your comments are important to us, and we will address the issues you've raised to improve our service. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
I had an overall awful experience. I ended up not even staying here and they did not want to refund my money. The door to my room was difficult enter plus it was very dark. The staff was rude
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Guest,We sincerely apologize for the inconvenience and dissatisfaction you experienced during your attempted stay. Your feedback is crucial, and we take it seriously. Rest assured, we will address the issues mentioned and ensure our policy is followed correctly. Sincerely, Hotel Manager

4/10 Poor

Vincent

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lied about early check in and charged me extra to check in an hour early knowing I was there for a funeral and had to get cleaned up and dressed . The place was dirty. The pool was closed . The outside was filled with drunks
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Feb 2024
Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is invaluable, and we will address the issues raised to prevent similar occurrences in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 3 nights in Feb 2024
Response from Cynthia on 21 Feb 2024
Angel, we are sorry you were unhappy with your stay.Had you informed us of any issues you were having,the front desk would have been more than happy to assist you.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you love our place. Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

4/10 Poor

paola

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible no selection and threaten to charge you $10 if not eaten in small dirty area
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear about your experience with our breakfast service. Please accept our sincerest apologies for any inconvenience caused. We will address the issues you've raised with our team to ensure improvements are made promptly. Sincerely, Hotel Manager

8/10 Good

Eddie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cynthia on 21 Feb 2024
Thank you Eddie for taking the time to rate your stay with us. We do try to make sure our guests have a pleasant stay when they are with us.We hope the next time you are in this area you choose us again for your lodging needs.

2/10 Terrible

Deborah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY !!! It’s in a sketchy part of town. The place was dirty. The staff were terrible. When we got there we asked to see a room ahead of time as we were not at all happy with what we saw on the property to begin with. The room looked ok so out of desperation because it was evening time by then we said we would stay. As we started the check in process, the employee wanted to see both of our licenses, which we showed him. He then proceeded to turn around and put them on the copier and we said No Way! He said it was for “police records just in case something happens.” So that didn’t sound so great to us. He then showed us a binder of customer receipts with a copy of their licenses attached in which sat on the back counter. We said give us our licenses back, reverse the $75 deposit, and we are not checking in and left. We felt it was too risky being there for two women and identity theft was a big concern that anyone at any time could go in that binder. We booked another room at a different hotel and called Expedia right away. They called the hotel and they refused to give us our money back because it was beyond the time to cancel. Expedia called again this morning and they refused to give us our money back because we cancelled because we wouldn’t let them copy our licenses. I will also be contacting Days Inn corporate and report this sketchy hotel for requiring our licenses be copied and stored at the front desk for anyone to access.
Response from Cynthia on 13 Feb 2024
I would like to start with saying that we are not in a bad part of town at all. Fern Park is a suburb of Orlando.The reason we do make a copy of a guests licence on their registration form is for proof of identify for their stay. This is done in order to ensure all guests are accounted for and that we have an accurate record of who is in each room in case of an emergencies or if the sheriff's department is inquiring about someone.The binder the front desk agent showed you,which he shouldn't have,are those of people who have been trespassed from our property due to damages and behavior.

6/10 Okay

Maria

Stayed 1 night in Jan 2024
Response from Cynthia on 21 Mar 2024
Thank you Maria for taking the time to rate your stay with us. We are sorry your stay was less than perfect. We do strive to meet our guests expectations and wish we had done better. Hopefully,the next time you are in this area,you will give us another chance.

6/10 Okay

Carol, Oak Hills

On arrival, water off at sink. Noisy. Loud patrons early am.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your candid review and would like to extend our sincere apologies for the inconveniences you encountered, including the water issue and disturbances from loud patrons. Providing a comfortable and peaceful environment for our guests is a top priority, and we regret falling short of this during your visit. Your concerns will be addressed with the relevant teams to ensure immediate improvements. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very quiet. Ac was old the old kind with knobs but worked like new. would stay again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,Thank you for your fantastic 5/5 rating and positive comments. We're delighted to hear that you appreciated our clean and quiet environment. We're glad the AC, though of the older style, worked efficiently. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Shawna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing that I liked about this property for me and my two daughters when we were on vacation. Dirty, sketchy check in at midnight, elevator didn't work ceiling in bathroom shower falling in, expired yogurt in breakfast area, bagels with no cream cheese. Never ever will I look at a Days Inn again.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Shawna,We apologize for the unacceptable experience you had during your stay. Your concerns are taken seriously, and we are addressing each issue to enhance our services. If you could share more details or contact us directly, we would appreciate the opportunity to make amends. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 Okay

Shauna

Stayed 1 night in Dec 2023
Response from Cynthia on 25 Jan 2024
Thank you Shauna for taking the time to rate your stay with us. We are sorry your stay was less than perfect. We do strive to meet our guests expectations and wish we had done better. Hopefully,the next time you are in this area,you will give us another chance.

6/10 Okay

Nancy s

Stayed 1 night in Dec 2023
Response from Cynthia on 20 Jan 2024
Thank you Nancy for taking the time to rate us on your stay. We always appreciate any feedback from our guests so that we can serve our guests better!

10/10 Excellent

Des

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,Thank you for your positive review on Expedia. We're delighted to hear that you had a great experience at our hotel. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another fantastic stay.Sincerely, Hotel Manager

4/10 Poor

Tatiana

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cynthia on 31 Jan 2024
Thank you Tatiana for taking the time to rate your stay with us. We do take our guests reviews seriously as we always strive to make sure our guests have a pleasant stay. Hopefully you will give us another chance the next time you are in this area.

4/10 Poor

Glennys

Disliked: Amenities
This property was low, the area smells like rotten swamp and when I noticed the bed was not cleaned it floored me. One staff member named Justin was the worst he yelled at me stating there was nothing he could do , and told me they had no clean sheets available or couldn’t switch my room. Very disappointing
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Glennys,We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is deeply concerning, and we apologize for the lack of cleanliness and the unacceptable behavior of our staff members. This is not reflective of our standards, and we will address these issues immediately to ensure improvements. We appreciate your understanding and regret that we fell short of your expectations. Please consider giving us another chance to provide you with the service and comfort you deserve.Sincerely,Hotel Manager

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out after first day, place is a sh*thole.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Guest,We appreciate your candid feedback, and we apologize that your experience did not meet your expectations. We are truly sorry to hear that you found the place subpar during your stay.Your comments are taken seriously, and we will investigate the issues you encountered to address and rectify them promptly. We regret any inconvenience caused and appreciate your input as it helps us improve. We hope you'll reconsider and give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

T R

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs, stopped up tub backwashing, no coffee filter tray, door stiff/stuck, dark and dank in back, elevator rickety.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear T R,We apologize for the inconveniences you encountered during your stay. Your feedback about bugs, plumbing issues, amenities, door condition, and the elevator is concerning. Rest assured, we are addressing these issues promptly to enhance the overall guest experience. Your input is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more positive stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Betzaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

2/10 Terrible

Jinwen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No clean,bad customer service
Stayed 2 nights in Nov 2023
Response from Cynthia on 28 Nov 2023
Dear Jinwen,We take all reports of cleanliness very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis.

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities
Seen roaches and your not allowed to take your breakfast out from the breakfast area to your room or you will get fined!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear Guest,We appreciate your feedback, and we apologize for the issues you encountered during your stay. The presence of roaches is unacceptable, and we assure you that immediate action will be taken to address this matter. Regarding the breakfast policy, we apologize for any inconvenience caused, and we will review and communicate this policy more clearly to avoid future misunderstandings. Your concerns are important to us, and we are committed to improving our services.Sincerely, Hotel Manager

2/10 Terrible

Kari

Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Luis

Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Dec 2023
Dear Luis,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

2/10 Terrible

Krystal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place. The room was filthy. Drug addicts all over the place. I would never stay at this place again.
Stayed 4 nights in Nov 2023
Response from Cynthia on 19 Nov 2023
Thank you, Krystal, for taking the time to rate your stay with us. We are sorry you weren't happy with your stay.Had we known you had issues with your room, we would have been more than happy to move you to another room. As for drug addicts, we do not allow or condone any sort of illegal activity on our property. If we find anyone engaging in any sort of illegal activity, we do call the police immediately!Again, we do apologize that you were not happy with your stay.

6/10 Okay

SAJAN

Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Dec 2023
Dear SAJAN,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

2/10 Terrible

Damays

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgustingly filthy, the bathroom was gross. The bed linens smelled bad. It was a horrible experience. Stay away from this hotel.
Stayed 1 night in Nov 2023
Response from Cynthia on 16 Nov 2023
Thank you for taking the time to review us. We are really sorry that you were disappointed with our housekeeping! had you informed us of issues with your room, we would have been more than happy to move you to another room. We do realize the importance of a clean room, especially when you are traveling. We assure you that your feedback has been shared with housekeeping.

2/10 Terrible

Toni

Disliked: Cleanliness, property conditions & facilities
Room was dirty, bugs on window sill, pieces of food and junk around baseboards, spilled food and coffee on floor- obviously not mopped. AC did not work, moved to another room, cabinet broken holding refrigerator and impeded door opening and closing, door to room hard to open and close due to bottom broken and coming off, same state of uncleanness on floor
Stayed 3 nights in Nov 2023
Response from Cynthia on 15 Nov 2023
Dear Toni, thank you for taking the time to tell us about your experience at Days Inn by Wyndham N Orlando/Casselberry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Sulman, APOPKA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Good experience all dirty cockroaches dirty towels
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Sulman,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

2/10 Terrible

Allison

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to day inns yesterday 11/10 came driving 2 hours and needed a place to sleep since my in law gave birth 10 mins away from there and When I go there , I went to put gas before getting into my room so let me remind you it was only 40 mins in , and When I open the door into my room 215 , it was so hard ! And i decided to change my son in the bed when I open the sheet there a WET TOWEL ! I go crying to the guy in the desk feeling so upset cause that’s just nasty , he rudely told me nothing he can do ! NOT WVEN OFFER NEW SHEETS . I’m so upset I’m going to corporate! Worse plave ever
Response from Hotel Manager on 13 Nov 2023
Dear Allison,I'm truly sorry to hear about your extremely disappointing experience. It's unacceptable to encounter issues like a difficult door and unclean sheets, and the lack of assistance from the front desk is certainly not in line with the level of service we aim to provide. We apologize for the inconvenience caused and appreciate your understanding as we work to rectify the situation.Sincerely, Hotel Manager

2/10 Terrible

Kaleb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Kaleb,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 10 rating. If you have any specific feedback or concerns, you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Hotel Manager

2/10 Terrible

Sydney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a stay in this hotel for 1 night and paid for an hour extra stay, at 11:25 AM the management was banging on the door demanding us to leave and cussing at me and my guest and being completely unprofessional. The door to the room was broken, which made me feel unsafe, towels were dirty, and all of the vending machines out of order. Will never stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Sydney,I'm truly sorry for the unacceptable experience you had during your stay. The behavior of the management, the broken door, dirty towels, and non-functional vending machines are deeply regrettable and not reflective of the service we aim to provide. Your safety, comfort, and overall satisfaction are our top priorities, and we sincerely apologize for the distress this has caused. We appreciate you bringing this to our attention, and your feedback will be used to address and rectify these issues. We apologize for any inconvenience.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Didn’t like I had to check in while standing outside on the sidewalk with 6-7 others at midnight. Didn’t make me feel location was very secure or safe
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,We apologize for any discomfort or inconvenience you experienced during the check-in process. Your feedback is valuable, and we'll review our procedures to ensure a more secure and efficient experience for our guests, especially during late-night arrivals. We appreciate your input and hope to have the opportunity to make your next stay more comfortable and secure. Sincerely, Hotel Manager

10/10 Excellent

jesus

Stayed 1 night in Nov 2023
Response from Cynthia on 10 Nov 2023
Thank you, Jesus, for taking the time to rate your stay with us. We do strive to make sure our guests are comfortable during their stays with us. We hope the next time you are in this area, you choose us for your lodging needs.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Almost missed the Wedding
We were going to a wedding that started at 4 pm and went by the hotel to see if we could check in a little early. We were told the room was ready but we could not go ahead and get in. Any other hotel we have ever been to has allowed us to check in if the room was ready. So, we made it to the wedding in the nick of time. It looked like the room had been remodeled but it was not very clean!! I usually try to find the best in any hotel or condo stay but this was probably one of our worst!
Stayed 1 night in Nov 2023
Response from Cmvb on 8 Nov 2023
Sir,You never mentioned anything about a wedding. Once you were informed about an early check in fee, you stated that this was something you did not want to do and tried to get the front desk agent to go against hotel policy. During your stay, you never informed us of any issues with your room. Had you done so, we would have been more than happy to change your room.

2/10 Terrible

Sulman, APOPKA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cynthia on 3 Nov 2023
Thank you, Sulman, for taking the time to rate us. It is important for us to know how we are doing so that we can better serve our guests However, when we don't know what the issue is during a guests stay, we are not able to take care of it right away.