Indoor pool, 3 outdoor pools, open 7:00 AM to 10 PM, pool umbrellas

Reviews of Courtyard Orlando Lake Buena Vista in the Marriott Village

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Burt, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney and other attractions. Especially close to Disney Springs. This hotel had all the usual ammenitities I associate and appreciate about Marriott Courtyard, but felt a bit more resort-like with very gracious landscaped pool area with lounge chairs, waterfall and dining. Rooms and beds were comfortable and quiet, with easy access and parking.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Burt,Thank you so much for the five-star review. We are so pleased you enjoyed our relaxing, resort-style amenities and clean, comfortable accommodations. We hope you'll visit us again soon.

4/10 Poor

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in close walking distance to the Vineland Premium Outlets and other restaurants and various eateries.
Stayed 6 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Carl,We can’t thank you enough for staying at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village, as well as for your kind review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us on future trips to the Orlando area.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and amazing room! Beds were so comfortable and the pool was amazing for both adults and kids. Definitely choosing this hotel next time I'm in Orlando.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Emily,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, hospitable team, and family-friendly atmosphere hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

8/10 Good

Amy Rosalie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Amy,Thank you for taking the time to leave a review regarding your recent stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're pleased you were able to enjoy our clean facilities and convenient location. It was a pleasure hosting you, and we hope you will come visit us again soon.

10/10 Excellent

BENJAMIN

Stayed 2 nights in Mar 2024

10/10 Excellent

Geraldine Denise

Liked: Cleanliness, property conditions & facilities
My only issue is that, the location fee and parking fee wasn't communicated to me before I reserved the rooms. There is a 10.00 a room location fee and a parking fee. The Hotels are already over priced as it is. But to charge a parking fee on top of the Guests Hotel fee is absurd. The Marriott is too greedy. I will never stay at the Marriott again.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Geraldine,Thank you for taking the time to leave us your feedback and we appreciate the perfect rating. That being said, we're sorry to hear about any disappointment in our destination and parking fees during your visit. We always strive to be as transparent as possible by listing them online, so your feedback regarding these matters is gratefully received, and we will discuss your comments internally. Please consider giving us another chance in the future; we're confident that we can change your perceptions.

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As per the Marriott standard this property is very clean and efficient. Family friendly with all the amenities you want and close to all the shops and attractions.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Karen,It is an honor to receive such wonderful compliments on our accommodations and that you feel we are a family-friendly option for travelers. Thank you for much for choosing to stay with us. We are thrilled to have met your expectations for our brand, and we hope you will come back and stay with us again soon!

6/10 Okay

Bernard, Portland

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

derk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hottest pool temp ever. Most appreciated!!
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Derk,Thank you for the five-star review. We are thrilled you enjoyed your stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We greatly appreciate your recognition, and we look forward to welcoming you back soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Tim,Thank you for choosing to stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village! Your excellent rating is valued and we hope you'll return for another great visit.

6/10 Okay

Debra

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I felt like I could get mugged at the doors trying to get into the building with the key cards. They did not work very well. Also had trouble with them at the door of our room.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Debra,Thank you for sharing your experience with us. We're concerned about the inconvenience you faced with the key cards. Rest assured, our team will address this issue to ensure smoother access for our guests in the future. We look forward to welcoming you back for a seamless experience.

8/10 Good

Candice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, great selection of restaurants in walking distance
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Candice,thank you for taking the time to share your thoughts with our team. We are thrilled that you enjoyed your time with us. It makes us glad to know that our location served you well and made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Shanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to the parks were on time and convenient
Stayed 4 nights in Dec 2023
Response from General Manager on 22 Feb 2024
Dear Shanda,Thank you for choosing Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and for sharing your wonderful, five-star review. We are delighted to know our convenient shuttle service helped you have such an enjoyable stay. It would be a pleasure to welcome you back on future trips to the Orlando area.

8/10 Good

kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Convenient buses to parks
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Kara,Our goal is to make sure we always have high marks on the three "C's" that are so important to all of our guests; clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer and we hope to welcome you back to Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village the next time you're in the area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to parks
Response from General Manager on 16 Feb 2024
Dear Mary,Thank you for choosing Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and for sharing your lovely five-star review. We know how important clean accommodations are after a long day in the parks, so we are delighted you were impressed. It would be an honor to welcome you back on future trips to the Orlando area.

10/10 Excellent

Arthur

Liked: Amenities
All
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Arthur, Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.

4/10 Poor

Veronica, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Restroom was very small and did not have any lotions for the amount that we paid $199 a night was not worth it. Especially for being a Marriott . The restrooms on first floor were all clogged up.
Stayed 3 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Veronica,We deeply apologize for your disappointment with our bathrooms and lack of essentials. Your feedback is valuable and will guide our efforts to improve the guest experience. We are confident we can make a better lasting impression, so please consider giving us another try when you return to Orlando.

10/10 Excellent

JOANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with a family !
Response from General Manager on 5 Feb 2024
Dear Ashley,Thank you so much for your review and for giving us a perfect rating! We really appreciate you taking the time to mention our family-friendly atmosphere. It was a pleasure having you here, and we hope you return the next time you visit Orlando!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying in either of the three properties in the community when I’m in Orlando. This one was great but breakfast wasn’t included, which was okay. Over all great stay.
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Nicole,Thank you so much for choosing to stay with us at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. Our goal is to provide every guest with a wonderful experience, so we're delighted to read you enjoyed your visit. We appreciate your continued loyalty to our brand and look forward to hosting you again in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Preeti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean,and the food voucher was perfect.
Stayed 7 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Melanie,It was such a pleasure having you as our guest! We appreciate you shining the spotlight on our impeccable accommodations and food vouchers. Thank you for your kind review and perfect rating, and we hope you return soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that Marriott Village has 3 hotels that share amenities. Enjoyed the indoor/outdoor pool and hot tubs, actually why I chose this hotel. Also, close to several restaurants that are within close walking distance. I had an issue with the heat/air, it was a chilly 46 when I was there and the heat would not go above 72 in my room, also sheets had musty mildew smell
Stayed 3 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Margaret,Thank you for sharing your feedback on your stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're pleased that our shared amenities and convenient location near restaurants enhanced your experience. We've also noted your concerns about the sheets' heating and condition. We're committed to ensuring our guests' comfort and will address these matters promptly. It was a pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for a stay that fully meets your expectations.

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Ernesto

Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

The staff is amazing! We had walked into our room and it was missing the balcony. We went back to front desk and they fixed it immediately. The room was clean and so was the entire environment. Highly recommend for a couple getaway or a family trip with a bigger room.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Michelle,Thank you so much for your perfect rating and for recommending us to your fellow travelers! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our high standards of cleanliness and family-friendly atmosphere. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

10/10 Excellent

Shuming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Clayton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot
I have never been so disappointed in a hotel before the Ac was out and there was a crime scene happening in the parking lot as well. Once we got to the room it was the worst moldy smell ever ! We asked for a new room and they gave us one but it was even worse than the first. We had to leave the hotel and go to a new one. Extremely disappointed hopefully something you guys can do to help.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Clayton,Your comments are important to us. We're very sorry to hear about your disappointment with our accommodations, and we sincerely apologize for the issues you encountered during your stay. You can rest assured we've shared this feedback with our entire team to determine where improvements can be made, as guest satisfaction is of the utmost importance to us. Thank you for taking the time to leave a review, and we hope you have a safe trip home.

8/10 Good

william

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Apostolos

Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa, Clarkston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property within walking distance of great restaurants.
Stayed 2 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Lisa,Thank you for choosing Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and for taking the time to share your lovely five-star review. We are delighted you enjoyed our beautiful hotel and wonderful location. It would be a pleasure to welcome you back on future trips to Orlando.

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, great breakfast buffet, wonderful staff
Stayed 3 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Kathleen,Thank you so much for taking the time to share your thoughts with us. We appreciate you shining the spotlight on our delicious breakfast offerings, hospitable team, and convenient location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

4/10 Poor

Julieann

Liked: Staff & service
Disliked: Property conditions & facilities
This place is horrible it reminds me of a elderly facility and what ever is offered online is not available to you when you get there I will never stay at this hotel again the staff was really nice that was the only good thing I wasted my money and time I’m really disappointed my kids wanted a indoor pool but I would call what they have an indoor pool and it was supposed to be heated but it was cold and my daughter dive right in and got sick so our trip was ruined they sad they had a hot tub but there was none and I was really looking forward to that but again I was very disappointed worst hotel ever
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Julieann,Thank you for sharing your experience with us. We're glad our team provided good service, but we're genuinely sorry that other aspects of your stay did not meet your expectations. We understand the importance of amenities like the indoor pool and hot tub to our guests, especially for family stays. Your feedback is crucial for addressing these issues and ensuring our offerings align with guest expectations. We value your input and hope to have the opportunity to provide a more satisfying experience in the future.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in late, and left early. Our room was clean and staff was friendly. As most hotels traffic noise started around 5 in the morning. We decided to go to Denny's for breakfast instead of paying the price for their breakfast. But after all it's close to Disney.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Doug,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our attention to cleanliness and service impressed you and that our proximity to Disney worked well for your trip. However, we apologize for any concerns about noise in the early morning hours, and we'll consider how we can minimize this in the future. Should you be in the area again, please come back to see us.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, amenities
Stayed 6 nights in Dec 2023

6/10 Okay

Kathy

Travelled with family, Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Amador

Liked: Cleanliness, staff & service, property conditions & facilities
Todo esta muy bien
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Amador,Thank you for the outstanding rating of your recent stay at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Orlando, so come back soon!

10/10 Excellent

STEVE

Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

8/10 Good

Tamara

Travelled with family
Stayed 2 nights in Nov 2023

10/10 Excellent

Siddharth

Stayed 5 nights in Nov 2023

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

Duvis

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
They couldn't find my reservation at time of check-in, then they disactivated my room card per them they didn't have a card on file. When they did put a card on file at time of checking in. then went back four times to reactivate the card until manger came to the front and still had the security come to the room.
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you so much for your comments. We're sorry to hear about any confusion or issues with your reservation and any disappointment in the service received. Your comments will be discussed internally, and we will work to ensure this doesn't happen in the future. Please consider coming back to join us again soon; we know that we can impress you with a better experience.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023