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The staff were excellent and very helpful for everything we needed.
The outdoor pool was NOT cleaned in over a month. Many leaves were in the water as well as tree fluff. It made the pool not useable. Very disappointed about that.
Everything else was excellent.
We would stay here again if we were not expecting to use the pool, for example in the winter time.
Richard
Stayed 1 night in Mar 2024
Response from Jose - Front Desk on 20 Mar 2024
Thanks for your review! We hope to see you back! We apologize for the inconveniences. We will work on it!
The check in person was not at the front desk for almost 15 minutes and when we called to arrange the shuttle to the airport we were told that they only go on-the-hour which was not indicated when I schedule this hotel. I had to get up and take my daughter to the airport because she needed a 5:30 departure, not at 5:00am or to be late with a 6:00am departure.
CHRISTINE M
Stayed 1 night in Mar 2024
6/10 Okay
DawnMarie
Travelled with family
6 Mar 2024
It didn’t have a pool or hot tub that was listed. Staff was hard to understand
Not a lot around the property. But they were very fast and efficient. We had some room key issues but they got them fixed and we were still in our rooms early.
Monica
Stayed 1 night in Feb 2024
Response from Jose - Front Desk on 20 Mar 2024
Thanks for your review! We hope to see you back!
6/10 Okay
Jennifer
Travelled with family
28 Feb 2024
We waited for over an hour for a shuttle from the airport. Our bathroom was dirty, especially the tub.
Room was clean and spacious. Staff was friendly and helpful. Breakfast was fine. The beds were very firm, we did not sleep comfortably at Comfort Suites.
We have been on vacation and The Comfort Suites has been the nicest and cleanest hotel we have stayed in. And next year when we come back it will be the only hotel we will stay in.
While the location was convenient, it was also located right next to highways and fences. I think the hotel did the best they could with the location. We were not there for the scenic views so the hotel was exactly what we needed balancing the price, amenities, and convenience. If we came back to Orlando and needed a place for a night, we wouldn't hesitate to stay here again.
Perfect hotel for staying the night before our flight. Room was very clean and quiet. The shuttle arrived exactly on time. Would definitely stay again.
The lady at the front desk was amazing. We arrived early. We were a party of 13, but there were several other large parties also. She allowed us to store our luggage safely. We explored the area. There were plenty of places within walking for lunch.
Convenient airport shuttle, friendly staff, great breakfast, priced right, comfortablebeds & very clean rooms! Wish there was more dining and shopping options in the immediate area. Waffle House was in walking distance, which was great!
Jennifer
Stayed 3 nights in Jan 2024
Response from Jose - Front Desk on 29 Jan 2024
Thank you for your review! We hope to see you back!
6/10 Okay
Brandi
Travelled with partner
26 Jan 2024
Breakfast had a lot of options. Our room was clean but the building overall wasn’t in great condition. The carpet had stains and food mashed into it. The elevators were slow, loud,shaky and I thought they were going to break.
Brandi
Stayed 1 night in Jan 2024
Response from Jose - Front Desk on 29 Jan 2024
Thank you for your review! We hope to see you back!