Exterior

Reviews of Comfort Suites Near Universal Orlando Resort

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 4 nights in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Teppi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the lemon water😃. The gal at the front desk was super friendly! Coffee was great, breakfast options good. Very comfortable beds and pillows. Carpet had some stains and door entryway was damaged. Plenty of towels. Overall a great stay and value!!
Stayed 3 nights in Apr 2024

6/10 Okay

Raymond

Travelled with partner
Liked: Staff & service
Not a bad stay, main complaint is that the shower water temperature wasn’t very warm.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Safe parking
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in walking distance to Universal City Walk and a few great restaurants. Local trolley to downtown attractions. Hotel had roomy hotel rooms, great breakfast and friendly helpful staff. We enjoyed the pool area. Made a perfect stay for visiting in the area.
Stayed 3 nights in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your excellent review . We look forward to have you stay with us again.

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast it was real good
Stayed 5 nights in Mar 2024
Response from Hugo Guerrero | General Manager on 15 Apr 2024
Thank you Francisco. We hope to see you again soon.

4/10 Poor

joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
property is old, cleaning staff was very good, front desk was only fair only one of four smiled and was friendly, all were knowledgeable but u had to pull the info out,manager poor, would not stay again
Stayed 3 nights in Apr 2024
Response from Hugo Guerrero | General Manager on 8 Apr 2024
We sincerely apologize for the experience you had at our property. We strive to provide exceptional service, and it's disheartening to hear that we fell short during your stay. Please accept our apologies.We would greatly appreciate the opportunity to discuss your concerns further. Kindly reach out to our hotel directly, and we'll do our best to address any issues you encountered.Thank you for bringing this to our attention.

10/10 Excellent

Kara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was relaxing and the staff even the other guests were above and beyond. The rooms were clean and comfortable, the pool and spa area were clean. Breakfast was served every morning from 7-10. The housekeepers stocked towels and cleaned every day they even went as far as putting my kid's stuffed animals they got at Universal Studios on our beds properly just like we would at home.
Stayed 5 nights in Apr 2024
Response from Hugo Guerrero | General Manager on 8 Apr 2024
Thank you for taking the time to leave an excellent review regarding your recent stay at Comfort Suites. We appreciate your feedback.I will share your comments with the whole staff, especially with the lady who cared for your children's stuff and animals; she will be thrilled to hear it. Once again, thank you, and we hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friend and our room was great! I would go back there again.
Stayed 5 nights in Mar 2024
Response from Hugo Guerrero | General Manager on 8 Apr 2024
We are delighted to hear that your room was great along with our friendly staff. Thank you ones again, and we look forward to hosting you soon!

10/10 Excellent

esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you so much for the excellent rating !Hope you visit us again soon!

8/10 Good

Cherise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty cool visit
Stayed 4 nights in Mar 2024
Response from Hugo Guerrero | General Manager on 3 Apr 2024
Yes, cool, we like it. Come again!

4/10 Poor

Ellen

Travelled with family
Disliked: Cleanliness, amenities
I have never stayed at a hotel that was so dirty and housekeeping didn't show up at my kids room for the 2 days they were there.
Stayed 2 nights in Mar 2024
Response from Hugo Guerrero | General Manager on 8 Apr 2024
Dear Ellen,I want to express my gratitude for speaking with me today regarding your recent stay at Comfort Suites. I want to reiterate my most sincere apology for the inconvenience you experienced during your visit. Our primary goal is to provide each guest with a clean, comfortable, and worry-free stay, and it deeply pains us that we fell short of this commitment in your case. Your experience was certainly not reflective of our usual standards.As I mentioned during our conversation, I genuinely wish we had been given the opportunity to address and resolve the issue before your departure. Your comfort and satisfaction are paramount to us, and your feedback is invaluable in helping us make improvements.Once again, thank you for taking the time to discuss your concerns with me today. We are dedicated to serving you even better during your next visit, and we look forward to the opportunity to exceed your expectations.We hope to see you again soon.

4/10 Poor

Danielle

Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family found this place to be clean, safe and enjoyable. The beds were comfortable and the staff was extremely helpful and friendly. We would definitely stay here again
Stayed 4 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Close to everything. Clean, peaceful and comfortable!
Stayed 2 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

MARIBENH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The property was clean and inviting. Great for families travelling with kids. It was nice to wake up to a hot breakfast every morning with different options. For the price- it was worth it. Very close to the Orlando parks and so many dining options close by.
Stayed 5 nights in Mar 2024
Response from Hugo Guerrero | General Manager on 24 Mar 2024
We're delighted to hear that you enjoyed your stay at our property near Universal Studios. It's wonderful to know that the cleanliness, breakfast and friendly staff met your expectations.

10/10 Excellent

Susan

Travelled with family
Comfy beds nice pool area with hot tub Pleasant helpful staff
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

zhiguang

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, although next door property looked a bit run-down and iffy. near things. free breakfast and coffee maker and refrigerator in room all nice adds.
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Phillip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and fantastic staff
Stayed 4 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient location.
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

10/10 Excellent

KAREN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two Queens and had such a spacious room with a breakfast nook with fridge, microwave, coffee maker. There was also a couch an chair area as well as a dinning table and a desk. It was comfortable and we stayed for 6 nights. The breakfast was really good. Waffles. Sausages, eggs, muffins, and so much more. The pool was great as well. We had to ourselves most if the week as many guests were there for less time then we were there. I would highly recommend it.
Stayed 6 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

8/10 Good

Noah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip. clean and convenient for a trip to universal. Free shuttle/parking. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for your amazing review , we look forward to have you stay with us again.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price we paid, convenient location, friendly and helpful staff, good breakfast.
Stayed 2 nights in Mar 2024
Response from Management on 12 Mar 2024
Thank you for your wonderful comments , we look forward to seeing you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manage on 12 Mar 2024
Thank you for staying with us, we look forward to seeing you again!

8/10 Good

Kadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was quite and the breakfast was good i would recommend people to stay there and the staff are also nice
Stayed 2 nights in Mar 2024
Response from Hugo Guerrero | General Manager on 5 Mar 2024
Thank you for taking the time to write a review, I am happy to hear that the quietness and breakfast were to your satisfaction. Also, I will make sure to share your comments with the staff. We hope to see you soon!

8/10 Good

Karla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and you get free breakfast. Good for the money.
Stayed 3 nights in Feb 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan, Merigomish

Liked: Staff & service, property conditions & facilities
Turn in to this hotel is easy to miss, even with GPS
Stayed 1 night in Feb 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kathleen

Travelled with group
Not only was the room extremely outdated, it smelled bad. At first I thought maybe it was from a pet, but realized the trash cans were gross from build up (no liners in them.) The drapes were so old the one side didn’t work. The bathtub was the worst- pitted down to the metal, rusty and enamel wore off. Site also said shuttle available. It was, but you had to go to the next hotel over. I have never written a negative review before , but for the life of me I can’t understand how it got an 8.8 rating. I have never stayed at a Comfort Inn that was in such disrepair. The only saving grace was the lady at the desk who was wonderful.
Stayed 2 nights in Feb 2024
Response from Hugo Guerrero | General Manager on 1 Mar 2024
We sincerely apologize for the experience you had during your stay with us. It is truly disheartening to hear that your room did not meet your expectations regarding cleanliness and upkeep. We sincerely regret any inconvenience caused by the outdated room conditions, unpleasant odor, and lack of attention to detail, such as trash can liners and malfunctioning drapes. Your feedback regarding the condition of the bathtub is also concerning, and we will address these issues with our housekeeping and maintenance teams to ensure immediate improvement. Regarding the shuttle service, we apologize for any confusion or inconvenience caused by the arrangement at the adjacent hotel. We understand the importance of accurate information and will work to ensure our website reflects the correct shuttle details moving forward.We greatly appreciate your feedback, as it helps us identify improvement areas and strive for better guest experiences. Rest assured, we will take your comments seriously and use them constructively to enhance the quality of our services. We are pleased to hear that our front desk staff provided excellent service, and we will surely pass along your kind words to them.Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything further we can do to address your concerns, please get in touch with us directly.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Guerrero & his staff were very friendly, & treat all guests like family. The service was superb. We plan to be back soon :)
Stayed 1 night in Feb 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Feb 2024
Response from Management on 12 Mar 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice accomodations..............not our first time there.
Stayed 1 night in Feb 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeanie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Housekeeping was rude.
Stayed 3 nights in Dec 2023

10/10 Excellent

Isabel Maria Ng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to Universal Studios Orlando and also Premium Outlet. Stay includes breakfast which is a plus. The staff is friendly. Check in and Check out process was fast.
Stayed 8 nights in Jan 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mayra, Raleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleased with the room. They offered daily housekeeping.
Stayed 3 nights in Jan 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our original room was musty but when we requested a different room Hugo at the front desk changed it immediately. The second room was clean and had comfortable beds and plenty of room to spread out. The breakfasts were plentiful and included eggs, meat, waffles, danish, fruit, juices, milk etc. We also liked the free parking and access to the shuttle to Universal although the times were limited to 3 trips in the AM and 3 in the PM so that had to be factored in our plans. The pool is unheated so since it was February we only used the hot tub outside. The staff were very nice. Over all a great place to stay for the price.
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay very good staff and clean room
Stayed 3 nights in Jan 2024
Response from Management on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service
it as conveniently located near Universal.
Stayed 1 night in Jan 2024
Response from Management on 12 Mar 2024
Thank you for staying with us , we look forward to seeing you again!

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Hugo Guerrero | General Manager on 16 Jan 2024
Thank you for your review.

4/10 Poor

Kapil, sunnyvale

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets were not clean, smelly carpet, sink did not drain, soap dispenser was not stocked , shower cap not in room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2024
Response from Management on 12 Mar 2024
Thank you for staying with us , we look forward to seeing you again!

8/10 Good

Marissa, New York

Liked: Amenities
The stay wasnt bad at all. I enjoyed it.
Stayed 2 nights in Jan 2024

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Ana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Arrived to check in only to find the room already been used. The bed was unmade and there was clothes in the bathroom. Aside from that the air conditioner wasn’t working. Was given another room but not very comfortable with four people sleeping in one bed.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
over charging
had an excellent time. everything was great. besides being over charged for the room. was charged twice for the same amount. noticed it in my banking app. front desk was a great help fixing this problem.
Stayed 3 nights in Jan 2024

6/10 Okay

Ashish

Travelled with family
Disliked: Cleanliness, staff & service
Front desk staff was very good. Room service and maintenance staff not good. Our room was not cleaned in spite of requesting multiple times. Toilet flush not working, reported it to maintenance. they did not (or maybe could not) fix the issue. I had to fix it myself
Stayed 4 nights in Dec 2023