Balcony view

Reviews of Surf City Inn - Near Seal Beach Pier

2 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 836 reviews" "
Rating 8 - Good. 284 out of 836 reviews" "
Rating 6 - Okay. 114 out of 836 reviews" "
Rating 4 - Poor. 32 out of 836 reviews" "
Rating 2 - Terrible. 40 out of 836 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

The room was nicely remodeled and clean. Beautiful jacuzzi tub. Fun area, great bars to walk to. Check in was easy. No working vending machines, so bring your own drinks and snacks.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kelly, We are delighted to hear that you enjoyed the remodeled room and the jacuzzi tub during your stay. It's wonderful that you found the location to be vibrant with great nearby bars. We appreciate your feedback regarding the vending machines, and we apologize for any inconvenience caused. Your suggestion to bring personal drinks and snacks is duly noted for future visits.

2/10 Terrible

Maybelline

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No elevator Iam elderly and they put me on 3rd floor They charged a $150 deposit hold
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Maybelline,We apologize for any inconvenience regarding the stairs. Our team is available to assist guests with special requirements. The deposit hold is a standard procedure to cover any incidentals. Feel free to reach out with any further concerns.

10/10 Excellent

Jamie, Huntington Beach

Liked: Cleanliness, amenities, property conditions & facilities
Wet nice place to stay. Rooms are really nice
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jamie,We're delighted to hear you enjoyed your stay with us and found our rooms to be of high quality. Your positive feedback means a lot to us. Thank you for choosing our hotel for your accommodation needs; we hope to welcome you back in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, good location.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Thomas,We appreciate your positive feedback on the cleanliness, affordability, and location of our hotel. Thank you for taking the time to share your experience with us.

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant to deal with! The room was remodeled and clean and had all amenities we needed!
Stayed 2 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Alfred,We are delighted to hear that you had a positive experience with our staff and enjoyed your stay in one of our newly remodeled rooms. Your comfort and satisfaction are our top priorities, and we strive to provide all the amenities you need for a pleasant stay. Thank you for your kind feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Kristyne Amick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hidden gem. From receiving a text from Management asking when arrival time was expected to a nicely renovated, exceptionally CLEAN room with high quality towels and freshly laundered bedding it was a complete surprise but very much appreciated! I would definitely recommend Surf City Inn!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Kristyne Amick,We are thrilled to hear that you had such a positive experience during your stay at Surf City Inn. Your kind words about our renovations and cleanliness mean a lot to us. Thank you for recommending our hotel and we look forward to welcoming you back in the future!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, felt safe, and the room was clean and neat!
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Rebecca,We are delighted to hear that you found our hotel quiet and clean during your stay. Your comfort and safety are our top priorities, and we are glad that you enjoyed your experience with us. Should you have any future concerns, please do not hesitate to reach out.

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and very clean.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Rolando,We appreciate your positive feedback and are glad you enjoyed our quiet and clean accommodations. Your comfort is our priority, and we hope you had a pleasant stay with us.

8/10 Good

Mollie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Mollie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and cozy
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Ronald,We are pleased to hear that you found our hotel clean and cozy during your stay. Your comfort is our priority and we strive to maintain a high standard of cleanliness. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super clean and cozy! Close to the beach and outings
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Ronald,We are delighted to hear that you enjoyed our clean and cozy accommodation, as well as our convenient location near the beach and local attractions. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

8/10 Good

Briana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Briana, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Deirdre

Travelled with family and small children
Liked: Cleanliness, staff & service
No ADA, no elevator no ramps stairs only and all rooms are upstairs
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Deirdre, We apologize for any inconvenience you experienced during your stay. We value all guest feedback to enhance our services. Your comments will be shared with the management team for further review and consideration. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Arlie B.

Travelled with partner
Liked: Amenities
We are in our 70’s and have both had knee replacement surgery. There was not an elevator available which meant we stayed in the room for the evening.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Arlie B.,We regret to hear about your experience and apologize for any inconvenience caused. We value your feedback and will use it to improve our services. We recommend reaching out to the management team for further assistance regarding your concerns.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, views, and property, wonderful staff, and location, location, location! Loved it!
Stayed 2 nights in Dec 2023
Response from Manager on 23 Feb 2024
Hello ERIC,We are delighted to hear that you enjoyed our beautiful rooms, views, property, and staff during your stay, and that our location met your expectations. Thank you for sharing your positive feedback with us!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 16 Feb 2024
Hello Kevin,We are delighted to hear that you had a fantastic experience with us. It was our pleasure to have you as our guest, and we appreciate your positive rating. We strive to provide exceptional service, and for that, thank you for a perfect 5 rating. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff . Spacious and nicely furnished room. Great location.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Daisy,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff courteous and enjoyed the spacious and nicely furnished room. We're also pleased that our location was convenient for you. We appreciate your kind feedback and hope to welcome you back in the future.

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was right on PCH in Sunset Beach and just a short drive from Seal Beach. The room was clean and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Ann,Thank you for choosing to stay with us and taking the time to share your positive experience. We're delighted to hear that you enjoyed our convenient location on PCH and found the room to be clean and the bed comfortable. We strive to provide a comfortable and enjoyable stay for all of our guests.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely find located snuggly between Huntington & Seal Beaches right on PCH. Shopping & Dinning locations within 5 minutes(drive). The room we stayed in was recently renovated. Fresh paint, flooring, and a brand new bed(on the firmer side very comfy). From our room, you could actually see a sliver of the waves crashing onto the beach. A beautiful stay, we will most definitely be back.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Christopher,Thank you for taking the time to share your lovely experience at our hotel. We're glad to hear that you enjoyed the convenient location, the recently renovated room, and the comfortable bed. It's wonderful that you were able to catch a glimpse of the ocean from your room. We appreciate your kind words and look forward to welcoming you back on your next visit.

8/10 Good

NINA

Business traveller
Liked: Cleanliness, property conditions & facilities
Room was nice and very clean, but this hotel is located right on PCH so the sounds of traffic are quite loud during the day
Stayed 4 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello NINA, Thank you for choosing our hotel for your recent stay. We appreciate your compliment on the cleanliness of our rooms. We apologize for any inconvenience caused by the traffic noise during the day. We understand that noise levels can vary, and our location on PCH does mean that there may be some traffic sounds. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to hang and party in Sunset Beach
Stayed 1 night in Jan 2024
Response from Ashani Shah on 14 Jan 2024
Thank you Sir for sparing some of your valuable time for us.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and must be newly renovated. It’s nothing fancy but for the price you can’t beat it . Most of all, it’s very clean and well kept. Would recommend to anyone! Special Thankyou to Ashni, for her great costumer service
Stayed 1 night in Dec 2023
Response from Ashani on 14 Jan 2024
Thank you so much

10/10 Excellent

Aine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in Long Beach for weekends for many years. I’m happy to have found this place, it suits my needs really well between convenience, price and comfort.
Response from Manager on 13 Jan 2024
Hello Aine,Thank you for choosing our hotel for your weekend stays in Long Beach! We're pumped up to hear that our property meets your needs in terms of convenience, price, and comfort. We truly appreciate your continued support and look forward to welcoming you back on your future visits to the city.

4/10 Poor

Ashley

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Ashley, We apologize for any inconvenience caused during your stay with us. We encourage guests to reach out to us directly with any feedback to ensure we can address their concerns appropriately. We appreciate your business and hope to have the chance to serve you better in the future.

10/10 Excellent

Kevin

Travelled with partner
For $100 a night don’t expect 4 or 5 stars but it is very clean and right between Seal and Huntington Beach. I would definitely stay here again when I come back. Staff was nice as well
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Kevin,Thank you for choosing to stay with us and for your positive feedback on our cleanliness and convenient location. We're glad to hear that our staff provided you with a pleasant experience. We look forward to welcoming you back in the future.

10/10 Excellent

Lena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Mom was rude at checkin to me. She called her daughter and the daughter was just as rude. Made me feel like they wanted me to leave. Housekeeper was kind
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Lena,Thank you for sharing your experience with us. We apologize if you felt any discomfort during check-in and appreciate your feedback regarding our housekeeping staff. We strive to provide excellent service to all our guests and will address your concerns with the appropriate team members.

8/10 Good

Valerie

Stayed 1 night in Dec 2023
Response from Manager on 16 Jan 2024
Hello Valerie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Frank

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Frank, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Christof

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was an ok place to stay. No complaints. Would've been nice to have coffee pot in the room or at least available somewhere in the hotel. But it was a short walk to the Luv coffee shop north on PCH.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Christof,Thank you for your feedback on your recent stay with us. We're glad to hear that you had an overall satisfactory experience. We appreciate your suggestion regarding the coffee pot in the room and will forward it to the appropriate team for future consideration. We hope you enjoyed your visit to Luv coffee shop and we look forward to welcoming you back in the future.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great value and location
Comfy bed good shower.. late night access door or working in front Needs some tidy up ..exterior but room is what counts and it was stellar
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Gary,Thank you for your kind review! We're glad to hear that you enjoyed the comfort of our beds and the quality of the shower in your room. We appreciate your understanding regarding the exterior, as we strive to prioritize the cleanliness and functionality of our accommodations for all guests. We hope to welcome you back for another stellar experience in the future.

10/10 Excellent

Leandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello Leandra,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future!

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
The hotel is OLD. The remodel is only shower tile and flooring. Low quality furnishings. But reasonably clean, staff was nice. About what we expected for the price.
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello William, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and commitment to cleanliness. While we understand your concerns about the hotel's age and furnishings, please know that we constantly strive to provide a comfortable stay within the given price range. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, amenities
Portions of the property have been updated and others have not. No elevator on the property, and one of the two exits is blocked at the bottom by construction trash. I would not have stayed here if I was with my family.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Robert, Thank you for sharing your feedback with us. We appreciate your thoughts on the property updates. We apologize for any inconvenience caused by the lack of an elevator and construction debris near the exit. We value your opinions and will take them into consideration moving forward.

8/10 Good

Aimiris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Aimiris,We're delighted to hear that you had a positive experience during your stay with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and are always striving to improve our guest experience.

6/10 Okay

james

it was okay, just needed a bed for the night,
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello james,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that our comfortable beds met your needs. If there is anything else we can assist you with in the future, please feel free to reach out to us.

8/10 Good

Theo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 19 Nov 2023
Hello Theo,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We strive to ensure all our guests have a comfortable stay and we apologize for any inconvenience caused. Your comments will be shared with the relevant departments for further review and improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay. Perfect Location.
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello David,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. Our prime location is certainly one of our standout features. We look forward to welcoming you back in the future for another wonderful experience.

8/10 Good

Ronald

Business traveller
Liked: Property conditions & facilities
The motel is located on the Pacific Coast Highway where the traffic can be very loud. I asked the clerk to move from a front room to a back room away from the highway. Luckily there was a room available so the traffic noise wasn't too bad.
Stayed 2 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Ronald,Thank you for sharing your feedback with us regarding your recent stay at our motel. We understand that the noise from the Pacific Coast Highway can be challenging for some guests. We are pleased to hear that our front desk clerk was able to accommodate your request and move you to a quieter room. We appreciate your understanding and hope you enjoyed the rest of your stay with us.

2/10 Terrible

April

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We get there clerk super rude didn’t know we couldn’t smoke vapes there so I asked to cancel and they were super rude about it and wouldn’t let us so plus the room we reserved was 1 bed she was giving us 2 cause she didn’t have the one I wanted someone else walks in and didn’t have a reservation and got a room with 1 bed they were talking about us in another language I had my translator on so we ended up walking out and still have to pay $274.00 don’t know who to talk to
Stayed 2 nights in Oct 2023
Response from by Manager on 31 Oct 2023
We are sorry you hated it here so much.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
This place was perfect for our 1 night stay. The only thing is that there are no elevators and we had to lug all of our luggage’s to the 3rd floor.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Melissa,We apologize for any inconvenience caused by the lack of elevators. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing our hotel for your stay.

10/10 Excellent

Umut

Business traveller
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Umut,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Had a good nights stay. Check in was easy and quick. Seems to family run and everyone was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Veronica,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Mikayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst stay of my ENTIRE life. We checked in at 11pm. We were in the room for all of 5 mins and started hearing a women say she was going to kill someone and their kids, screaming, whaling. I called the front desk to let them know and they informed in that unless I knew exactly what room then there was nothing they could do for us. I called the cops MYSELF after that conversation cause I was scared for our lives. We then are about to finally lay down and out crawls worms from the bed. We immediately left and didn’t even stay the night…
Stayed 1 night in Oct 2023
Response from Manager on 6 Oct 2023
Hello Mikayla, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Kimberley, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office treated my daughter so good. Thank you!
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hi Kimberley,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Alfred,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Marianne

Travelled with family
This was a no-frills spot in a great location.
Stayed 3 nights in Sep 2023
Response from Manager on 11 Oct 2023
Hello Marianne,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Emilio

Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Emilio,Thank you for sharing your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay. To address your concerns thoroughly, we kindly request that you contact our management team directly. They are best equipped to address any issues you may have encountered. We genuinely appreciate your feedback as it helps us improve our services. Thank you for your understanding.

10/10 Excellent

Robert, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy and not new but clean and adequately maintained. Our room even has a nice jetted tub not in the bathroom. No complaints.
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hi Robert,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello Mikayla,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Lyndi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot.
We got in late and the staff was very accommodating. The room was very clean and cute. Beds were comfortable. Being right off PCH was nice
Stayed 3 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Lyndi,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and comments about our room. We hope to see you again to deliver you with a 5 star experience.