Garden

Reviews of Laguna Hills Lodge

2.5 out of 5
Laguna Hills Lodge
23932 Paseo De Valencia, Laguna Hills, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1010 out of 1678 reviews" "
Rating 8 - Good. 471 out of 1678 reviews" "
Rating 6 - Okay. 127 out of 1678 reviews" "
Rating 4 - Poor. 38 out of 1678 reviews" "
Rating 2 - Terrible. 32 out of 1678 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and really cute, only very noisy at 9 PM with lawn care.
Stayed 1 night in Apr 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service
Nice garden. Older property, quiet, excellent location.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy, Colleyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll maintained. Good value for the price.
Stayed 6 nights in Apr 2024
Response from Laguna on 17 Apr 2024
Hello Thank you for sharing your positive feedback about the well-maintained property and good value for the price. We appreciate your comments. If you have any further feedback or require assistance, feel free to reach out. Your feedback is truly valued.Best Regards,The Laguna Hills Lodge Team

6/10 Okay

Christina

Stayed 1 night in Apr 2024

10/10 Excellent

Filmore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Laguna on 17 Apr 2024
Hi Thank you for the 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Brucil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly upon arrival and in the dining area in the morning.
Stayed 1 night in Apr 2024
Response from Laguna on 16 Apr 2024
Hello We appreciate your feedback about our staff's friendliness. It's fantastic to hear that you had a positive experience. Your input is valuable as we strive to provide exceptional service. If you have any further comments or suggestions, please feel free to share. Your feedback is highly appreciated. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Jeremy

Stayed 3 nights in Feb 2024
Response from Laguna on 16 Apr 2024
Hi Thank you for the 5-star rating! We appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A gem in Orange County! Incredible price value right off I405, close to everything in Orange County. Rooms have a fridge and microwave, simple breakfast included. A great place to stay if you need a clean bed and shower. Check in and check out was efficient and quick, parking right in front of your room. We’ll come back!
Stayed 3 nights in Apr 2024
Response from bill on 14 Apr 2024
Hi Barbara: Thanks so much for all of the detail in your review "A gem in Orange County! Incredible price...close to everything in Orang County....clean bed and shower." We were delighted to read ""We'll come back!" Barbara, as a family owned business with thank you for your business.

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from bill on 14 Apr 2024
Hello Patrick: Please give us a call so we can hear from you about your room, thanks. Your room was inspected before we released it for sale, it received passing grades. This said, we appreciate your feedback and want to know more about your concerns. We look forward to hearing from you.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed clean. Bathroom needs a little paint repair. Enjoyed my evening.
Stayed 1 night in Apr 2024
Response from bill on 14 Apr 2024
Hello Richard: Thanks so much for your review score of 5 out of 5, and for your comments "Room and bed clean...Enjoyed my evening." BTW, "clean" is the #1 compliment the Lodge receives in guest reviews _6. We look forward to seeing you again soon Richard.

10/10 Excellent

Charlestadt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from bill on 11 Apr 2024
Good morning Charlestadt: Thanks so much for your review score of 5 out of 5. We look forward to you next visit to the Lodge _.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service
room was clean, and door key operated with a tap. Facility didn't seem to have too many facilities such a gym, but they did have a small pool. Lot of heavy traffic around the area, Parking was good. Breakfast seemed limited in the types of servings,
Stayed 2 nights in Apr 2024
Response from Laguna on 10 Apr 2024
Hi Thank you for sharing your experience with us. We appreciate your feedback on the room cleanliness, key-operated door, and parking convenience. Your insights on the facilities are valuable, and we will work on enhancing our offerings. If you have any additional comments or require assistance, please feel free to contact us directly.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Kaci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to freeway and all destinations
Stayed 1 night in Mar 2024
Response from Laguna on 10 Apr 2024
Hello _ thank you for the positive review highlighting the property's proximity to the freeway and various destinations. we are thrilled to hear that you enjoyed your stay. should you have any more feedback to share or need further assistance, please do not hesitate to reach out. your feedback is truly appreciated.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall property and pool area where very clean and comfortable staff was friendly
Stayed 3 nights in Apr 2024
Response from bill on 9 Apr 2024
Hi John: Thank you for your review score of 5 out of 5, and for your review feedback "Nice overall property....staff was friendly." As a family owned business we thank you for your business John _. We look forward to seeing you often in the future.

10/10 Excellent

Alan K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental Breakfast could be improved- more selection.
Stayed 4 nights in Apr 2024
Response from Laguna on 9 Apr 2024
Hello Thank you for the 5-star rating and for sharing your experience with us. Your feedback on the Continental Breakfast is appreciated, and we will take it into consideration to enhance the selection. We hope to welcome you back soon. _Best Regards,The Laguna Hills Lodge Team

6/10 Okay

Kay

Travelled with family and small children
Disliked: Staff & service
The older motel was in need of some quality control to make sure everything was more well maintained. It needed vacuuming more frequently and thoroughly, paint was left where it shouldn't have been and other places needed touch ups. Staff was less than welcoming and at times down right rude.
Stayed 3 nights in Apr 2024
Response from bill on 9 Apr 2024
Hello Kay: Thanks so much for your review. We appreciate the heads up on paint, I will ask our maintenance team to check the paint in your room. Kay, I'm sorry to hear that you felt four team was "...less than welcoming....". We apologize for any rudeness. Our team generally gets high marks from guests in helpfulness, "friendly staff" is the #2 compliment we receive in guest reviews, "clean" is #1. Thank you for staying with us. We wish you safe travels in 2024.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt at home and enjoyed my 17 night stay…my only suggestion is to upgrade the TVs
Stayed 17 nights in Mar 2024
Response from Laguna on 9 Apr 2024
Hi We are thrilled that you felt at home during your 17-night stay with us! Your feedback is invaluable, and we appreciate your suggestion to upgrade the TVs. Rest assured, we will consider this for future enhancements. Thank you for choosing to stay with us and for taking the time to share your experience.Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, friendly staff, great amenities.
Stayed 1 night in Feb 2024
Response from bill on 6 Apr 2024
Hi Cynthia: Thanks so much for taking the time to write a review. We appreciate your feedback "Lovely property, friendly staff, great amenities." Cynthia, we look forward to seeing you again soon _. It is time for a Spring vacation.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 4 nights in Mar 2024
Response from Laguna on 7 Apr 2024
Hello _ thank you for your positive feedback about our place. we are delighted to hear that you found it very nice. if you have any more comments or need further assistance, please feel free to reach out. your feedback is truly valued.Best Regards,The Laguna Hills Lodge Team

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Developed a sinus infection from the mold & smoke. Don’t blame the housekeepers! Clearly neglected by property owners, smell of cigarette smoke and burnt food from the cafeteria below building c. Hands down the dirtiest and worst hotel stay I’ve ever had. No security, random dudes hanging out all over the building at night.
Stayed 3 nights in Apr 2024
Response from bill on 5 Apr 2024
Hello Megan: We appreciate the opportunity to respond to your review. The Lodge does not cook in our breakfast room. We inspected your room today and there is no mold. We are a no smoking property, although there is a no smoking area outside of Building C in the garden. "Clean" is the #1 compliment the Lodge receives in Expedia guest reviews. Safety is very important to us, the Lodge and the City of Laguna Hills both have an excellent safety record, BTW the Laguna Hills City Hall and Police Department is next door to the Lodge. Thank you again for your comments and for the opportunity to address your concerns.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times now. Very nice place at a great price. Great staff as well. The staff person who checked us in was extremely helpful and welcoming.
Stayed 1 night in Mar 2024
Response from Laguna on 1 Apr 2024
Hey We truly appreciate your continued support and for sharing your positive experiences with us. It's fantastic to hear that you enjoy your stays and find our staff welcoming. If you ever need assistance or wish to provide more feedback, please feel free to reach out directly. Your feedback means a lot to us.Best,The Laguna Hills Lodge Team

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in/out system. Plenty of parking. Good and simple amenities.
Stayed 3 nights in Mar 2024
Response from Laguna on 1 Apr 2024
Hello Thank you for sharing your experience with us. We are delighted that you found our check-in/out system easy to use, appreciated the ample parking, and enjoyed our simple amenities. Your feedback is valuable as we strive to provide a pleasant stay for all our guests. We look forward to welcoming you again.Best,The Laguna Hills Lodge Team

10/10 Excellent

Zelma, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, well staffed and really good selection. Rooms were well insulated for sound and beds comfortable.
Stayed 1 night in Mar 2024
Response from Laguna on 1 Apr 2024
Hi We greatly appreciate your positive feedback regarding your recent experience with us. It's wonderful to hear that you enjoyed the breakfast, the attentive staff, the well-insulated rooms, and the comfortable beds. Your feedback is truly valuable to us. Thank you for choosing to stay with us. Should you have any additional comments or require assistance, please feel free to reach out to us directly.Best,The Laguna Hills Lodge Team

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I stay here a lot all is better than average
Stayed 3 nights in Mar 2024
Response from Laguna on 1 Apr 2024
Hey Thank you for the positive rating! We're delighted to hear that you frequent our establishment. Your feedback is highly valued. Should you have any further comments or require assistance, please do not hesitate to reach out. We aim to make your stays exceptional.Best,The Laguna Hills Lodge Team

10/10 Excellent

Autumn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfulnas always
Stayed 1 night in Mar 2024
Response from Laguna on 30 Mar 2024
Hi Autumn,Thank you for the wonderful 5-star rating! We truly appreciate your feedback. If you have any further comments or need assistance, feel free to reach out.Best,The Laguna Hills Lodge Team

10/10 Excellent

Kenneth, Box Elder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have family that lives in the area and this is our favorite place to stay. The front desk has always been welcoming and friendly. Our last stay was a challenge to check in as we had made 3 stays booked during the same week but reservations made at different times. When we arrived we were told one of the reservations had been cancelled. The staff took on the challenge and was able to correct the error. The rooms are nice and beds are comfortable. The property is across the street from a fire station but it is usually quiet. Never had any issues with neighboring rooms.
Stayed 1 night in Feb 2024
Response from Laguna on 30 Mar 2024
Hi Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you had a positive experience and found our staff welcoming and rooms comfortable. It's wonderful to know that our property is your favorite place to stay in the area. If you ever need assistance or have more feedback to share, please don't hesitate to reach out to us directly.Best,The Laguna Hills Lodge Team

10/10 Excellent

Marcoantonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Laguna on 30 Mar 2024
Hey Thank you for sharing your positive feedback about your stay with us. We are thrilled to hear that you had a great experience. If you ever need any assistance or have additional comments, please don't hesitate to reach out. Your feedback is truly appreciated.Best,The Laguna Hills Lodge Team

10/10 Excellent

Krystin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot, quiet rooms, nice setting. Breakfast could be better as it was bagels/toast, boiled eggs, and yogurt.
Stayed 1 night in Mar 2024
Response from Laguna on 30 Mar 2024
Hello We appreciate your positive comments about the quiet rooms and nice setting at our spot. Your feedback on breakfast is noted, and we will strive to enhance the options available. Thank you for taking the time to share your experience with us.Best,The Laguna Hills Lodge Team

10/10 Excellent

jeff

Stayed 1 night in Mar 2024
Response from Laguna on 17 Apr 2024
Hello Thank you for the 5-star rating! We appreciate your positive feedback. Your support means a lot to us. _Best Regards,The Laguna Hills Lodge Team

8/10 Good

Armand

Stayed 2 nights in Mar 2024
Response from Laguna on 17 Apr 2024
Hello Thank you for the 4-star rating! Your feedback and support mean a lot to us. We strive to provide the best service possible. _Best Regards,The Laguna Hills Lodge Team

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Laguna on 28 Mar 2024
Hello Thank you for sharing your positive experience with a rating of 5! We truly appreciate your support. Should you have any additional feedback or need assistance, please feel free to reach out.Best,The Laguna Hills Lodge Team

8/10 Good

Lana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, quiet. Only one issue of needing a heavier blanket.
Stayed 2 nights in Mar 2024
Response from Laguna on 27 Mar 2024
Hey Thank you for sharing your experience with us. We're pleased that you enjoyed the good location, cleanliness, and quiet atmosphere. Your feedback about needing a heavier blanket is valuable, and we will take it into consideration for future improvements.Best,The Laguna Hills Lodge Team

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities
The best!
Stayed 1 night in Mar 2024
Response from Laguna on 27 Mar 2024
Hi Thank you for your positive feedback and rating of 5! We are delighted to hear that you had a wonderful experience. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Check in easy. beautiful garden area. Breakfast was very few options but everything else was wonderful!
Stayed 2 nights in Mar 2024
Response from Laguna on 25 Mar 2024
Hi We appreciate your kind words about our great staff, easy check-in process, and beautiful garden area. Your feedback is valuable to us. We apologize for the limited breakfast options and will work to improve this aspect. Thank you for choosing to stay with us. If you have any further feedback or need assistance, please do not hesitate to let us know.Best,The Laguna Hills Lodge Team

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Laguna on 28 Mar 2024
Hi We appreciate your 3-star rating and value your feedback. If you have specific suggestions for improvement, please share them with us. Your support means a lot to us.Best,The Laguna Hills Lodge Team

8/10 Good

Josefina, Las Vegas

Travelled with family
Liked: Property conditions & facilities
Close location to key areas in OC
Stayed 2 nights in Mar 2024
Response from Laguna on 25 Mar 2024
Hey We appreciate your feedback about our location being close to key areas in OC. Providing a convenient stay for our guests is our top priority, and we're glad you found our proximity beneficial during your visit.Best,The Laguna Hills Lodge Team

10/10 Excellent

Blas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The safe hotel. Clean. Good lunch.
Stayed 3 nights in Mar 2024
Response from Laguna on 22 Mar 2024
Hey We appreciate your positive review about our hotel being safe, clean, and serving good lunch. Your feedback is truly valued. If you have any further comments or need assistance, feel free to reach out.Best,The Laguna Hills Lodge Team

6/10 Okay

Joanne, Mississauga

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff - no care really. Checked in without a hello and checked out without a good bye. No questions about the stay or actually no care to inquire. The hotel is in a spot with limited access to restaurants. More in a residential area. The only convenience is that it’s close to the freeway.
Stayed 1 night in Mar 2024
Response from bill on 2 Apr 2024
Good morning Joanne: Thank you for your review. Regarding access to restaurants guest feedback is very positive on the restaurants across the street at the Five Lagunas Mall, most frequently mentioned are King's Fish House, In-N-Out Burger, BJ's and Ruby's. We appreciate your feedback about "care". "Care" is very important to us so I will share your comments with our Front Desk Manager. Let me assure you that friendly staff is one of the keys to success so we follow reviews on our staff carefully. Thanks again for taking the time to post a review.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient location.
Stayed 1 night in Mar 2024
Response from Laguna on 22 Mar 2024
Hello BiancaThank you for your positive feedback on our "clean and convenient location". We appreciate your kind words. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team

10/10 Excellent

James, Bainbridge Islande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location and reasonable for amenities!
Stayed 3 nights in Mar 2024
Response from Laguna on 21 Mar 2024
Hi Thank you for your positive feedback on our convenient location and reasonable amenities. We're thrilled to hear about your experience. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team

10/10 Excellent

Alexander, Costa Mesa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel or lodge is top notch. The breakfast is simple but very good the entire property is well done. Also very nice folks at the front desk.
Stayed 2 nights in Mar 2024
Response from Laguna on 21 Mar 2024
Hello Alexander,We are thrilled to hear that you enjoyed your stay at our motel/lodge. Your compliments about our property, breakfast, and team are truly appreciated. Thank you for choosing our establishment and for sharing your experience.Best,The Laguna Hills Lodge Team

8/10 Good

Ken

Travelled with family
Disliked: Cleanliness
. The room had a clean appearance. However, the carpets were sticky and beds were OK but not comfortable. we stayed three days and our room was not cleaned once during that time. However it was in a safe area. It was quiet. And took care of the need. If you’re just going to need a place to stay to sleep, this is a perfect place.
Stayed 3 nights in Mar 2024
Response from bill on 20 Mar 2024
Hi Ken: Thank you for your review score of 4 out of 5. We provide daily housekeeping service on request, just call the Front Desk or place the maid service sign on your door. We appreciate your feedback "...it was in a safe area. It was quiet.". Yes, Laguna Hills is a safe city and the Laguna Hills City Hall and Police Department are next door to the Lodge. We love our first responders.

4/10 Poor

NgocHanh

Disliked: Cleanliness, staff & service, property conditions & facilities
We always check the bed when we check in a hotel. Bed sheet had a lot of wrinkles and found hair. One thing that we like is the location of the hotel.
Stayed 1 night in Mar 2024
Response from bill on 20 Mar 2024
Good Evening NgocHanh: Cleanliness is priority at the Lodge, as a matter of fact "Clean" is the #1 compliment the Lodge has received in thousands of guest reviews. We are glad you like our location, we are just across the street from the Five Lagunas Mall and are a short drive to Laguna Beach and other OC beaches.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laguna on 25 Mar 2024
Hello We are delighted to receive your 5-star rating! Your feedback and support mean a lot to us. Thank you for sharing your positive experience with us.Best,The Laguna Hills Lodge Team

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Mar 2024
Response from bill on 19 Mar 2024
Hello Samuel: We enjoyed having you as a guest. We look forward to seeing you again soon Samuel, safe travels.

10/10 Excellent

Andrea, Cambria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from bill on 19 Mar 2024
Hello Andrea: Thanks so much for taking the time to post a review score of 5 out of 5. We appreciate your review and your business. We look forward to seeing you often in 2024 _.

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from bill on 19 Mar 2024
Hi Vickie: As a family owned business we thank you for your business. Thank you for your review score of 4 out of 5.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful in between the buildings and there was a lot of walkable restaurants which we appreciated
Stayed 1 night in Mar 2024
Response from bill on 19 Mar 2024
Hi Judith: Spring is just starting, come back in a month and you will see 450 rose bushes in bloom. Yes, the Five Lagunas Mall is just across the street, guest feedback is positive about King's Fish House, In-N-Out Burger, BJ's, and Ruby's.

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge is in a convenient location, close to the 5 freeway. The downside is the age of the property and street noise. If you stay here, I highly recommend you get a room in the A building. The C building faces the street and fire department. I checked out early as I was sleep-deprived. The Lodge staff is great, kudos to them!
Stayed 5 nights in Mar 2024
Response from bill on 17 Mar 2024
Hi Karen: Thanks so much for your review and feedback "The Lodge is in a convenient location...The Lodge staff is great,...". We do have a super location across the street from the Five Lagunas Mall and a short drive to Laguna Beach and Dana Point. Thanks for recognizing our staff _.

8/10 Good

Leonard

Liked: Cleanliness, staff & service
It’s an ok place to stay
Stayed 5 nights in Mar 2024
Response from bill on 19 Mar 2024
Good Moring Leonard: Thanks so much for your review score of 8 out of 10.