Lobby

Reviews of Best Western Plus Irvine Spectrum Hotel

2.5 out of 5
Best Western Plus Irvine Spectrum Hotel
23192 Lake Center Dr, Lake Forest, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Meredith

Business traveller
Liked: Staff & service
Things were a bit outdated, old and didn’t work. The lobby area was great, they offered 24/7 coffee and hot chocolate which was nice. The room size was great. It was just the frustration with what appeared to be lack of care in with the condition of the shower nozzle, outlets not working, ac vent hanging down, the windows in ability to close or lock properly.
Stayed 3 nights in Apr 2024
Response from Rp on 15 Apr 2024
We value your opinions, apologize for any inconvenience you experienced, and hope to have you return when we've made improvements.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rp on 15 Apr 2024
We appreciate your excellent rating following your recent visit to Best Western Plus in Irvine spectrum, We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the usage of space! The only complaint was that we slept poorly, as the pillows and bed were uncomfortable. Not that this fact bothered us, but you need to mention it on your listing when things are not available, such as the pool. Some people like to swim for exercise, yes, even in the cold.
Stayed 1 night in Mar 2024
Response from BW Plus Irvine Spectrum on 28 Mar 2024
Hello Catherine!Thank you so much for writing a review on our property, you time is greatly appreciated. We are glad to hear you enjoyed your stay for the most part. I apologize that the pillows and bed were not as comfortable for you, we are working on updating and renovating our property soon to ensure proper comfortability! As for the pool, I apologize it wasn't available during your stay, we've been a bit delayed in reopening it because the City of Health has been rescheduling our appointment dates. We are working on updating the amenities on our website. Thank you so much for your feedback and have a great rest of your day!

8/10 Good

Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process. Room was big & cleanliness met our standards. Only thing was my child found a box of condoms on the floor when we arrived. Not sure if housekeeping was moving too quickly to not see it as it was in the living room corner. Beds were a bit hard and pillows were small. During our stay the tub backed up. Had to plunge it & pulled out a ton of hair. Complimentary breakfast was great! Had a big variety and kept us full. Despite the minor mishaps, we would definitely be back if we visit Irvine again.
Stayed 2 nights in Mar 2024
Response from Rp on 27 Mar 2024
We appreciate your stay and the experience you shared, Paul. We hope to see you again so we can continue to be of greater service. apologize for any inconvenience.

10/10 Excellent

Kathleen

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and the property/room were clean. The free parking was an added plus. There were some signs of wear and tear but this did not detract from the rating. The internet is very slow. I had my dog with me but the sign in questionnaire did not address this. They noticed when I was going to my room. I obviously was not trying to hide my dog but they should put this on their form. I gladly paid the pet fee.
Stayed 2 nights in Mar 2024
Response from Rp on 27 Mar 2024
Thank you for staying with us at Best western Plus We really appreciate your feedback, I really recommend that you revise the website as pet charges is mentioned on the website. Hope you enjoyed the allover stay and wish to see you again soon.

6/10 Okay

Maria

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool was closed for repairs, and I was not notified. When I arrived the older worker at check in was very rude because my kids were complaining that the pool was closed and he kept saying, "I can just cancel what do you want to do." I had just traveled with two children, and it was 7pm I was not going to cancel but geez show a little more compassion. I explained that I had my entire soccer team staying here the weekend for a tournament that I coach. Again, "what do you want to do" I won't be staying here again.
Stayed 2 nights in Mar 2024
Response from Rp on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Ellie

Stayed 2 nights in Mar 2024
Response from Rp on 17 Mar 2024
Thank you for staying with us. Hope we will seeing you again.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Rp on 27 Mar 2024
Thank you for your feedback, we really appreciate your time, hope to see you again to serve you again.

4/10 Poor

Joaquin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rp on 27 Mar 2024
We're sorry to hear that your visit did not go as planned. We sincerely regret any inconvenience or frustration caused and would welcome another opportunity to win your business.

10/10 Excellent

Johnnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our 4 kids for 3 nights and will definitely be coming back. The only hiccup was our fridge wasn’t working and they immediately brought us a new one. Great service, great stay!
Stayed 3 nights in Mar 2024
Response from Rp on 27 Mar 2024
Hi there, Johnnie We look forward to seeing you again and appreciate you taking the time to tell us about your experience.

2/10 Terrible

Mark

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to stay here with my family for a night away from home. After showing up, we found that the pool was down for repairs (the main reason we booked the place). We politely asked to cancel the stay and get a refund. The desk made it seem like no problem, but when our booking site called to finalize the refund, Best Western refused and said the ticket is non-refundable. This place is a scam and squeezes each customer for anything they can. Even if their core amenities are down and they don’t let the public know. Stay away from this place, tons of better hotels and the same or better pricing. We stayed right down the road and it was much better than this place.
Stayed 1 night in Mar 2024
Response from BW Plus Irvine Spectrum Team on 12 Mar 2024
Hello Mark!Thank you for taking the time to rate and review our property. We apologize for the inconvenience of the pool being closed. We do repairs on the spa facility during the winter, since there isn't much demand for the pool, but because of the rain we haven't been able to get the city to go through a health and safety inspection of the facilities. We have no problem issuing a refund on our end, but since you booked your reservation through expedia and paid through the third party they would be the ones to refund your card.Thank you so much and have a great day!

6/10 Okay

ENRIQUE

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old property - beds had flat sheet instead of a fitted so it would slip. No extra blankets and we were cold. Was clean
Stayed 2 nights in Mar 2024
Response from Rp on 7 Mar 2024
We are sorry for any inconveniences we caused you while you were here. You can be confident that your feedback will enable us to raise the standard of the overall experience we provide to visitors. Sincerely, we hope to see you again soon so you can evaluate our progress.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Rp on 7 Mar 2024
Hello Mr. Richard , I appreciate your wonderful review. We are overjoyed that you had a great time and that our staff was able to leave you with many fond memories of your stay.

10/10 Excellent

Scott

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to job location
Stayed 1 night in Feb 2024
Response from Rp on 6 Mar 2024
Thank You so much for staying with us.

6/10 Okay

Amber

Stayed 1 night in Feb 2024
Response from Rp on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Rita on 26 Feb 2024
We sincerely appreciate you informing us of our progress. We are so happy to hear that you had a great time and we hope to see you again soon!

10/10 Excellent

Adrienne Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious
Stayed 1 night in Feb 2024
Response from Rita on 26 Feb 2024
We sincerely appreciate you taking the time to provide us with feedback. Please let us know if there is anything we can do to better. We sincerely hope to see you shortly!

10/10 Excellent

Linda

Great value
Stayed 1 night in Feb 2024
Response from Rita on 26 Feb 2024
We really hope to see you again soon and are so happy to hear that you had a great stay! Thank you so much for your feedback.

8/10 Good

Carey Lee

Travelled with group
Liked: Cleanliness, amenities
Would have been great to know that pool and hot tub were not operational.
Stayed 2 nights in Feb 2024
Response from Rita on 22 Feb 2024
Hello , Carey Lee I apologize for any trouble this may have caused. The pool is going to open shortly. I sincerely hope you will come back and give us another opportunity to be of service.

10/10 Excellent

Teena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody at this hotel is so accommodating and serving. The rooms are spotless. The complimentary breakfast is very good. But the staff is what makes this hotel what it is
Stayed 2 nights in Feb 2024
Response from Rita on 11 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent hot breakfast made to order, as well as the usual self serve waffles, yogurt, and breadings. Covered self parking. Love the room is suite style. Would come back!
Stayed 3 nights in Feb 2024
Response from Rita on 5 Feb 2024
We are delighted to hear that you had a great time and that you thought our accommodations were nice and tidy. We hope to meet up with you soon!

6/10 Okay

Michael

I’d stay again for a night passing through.
Stayed 1 night in Jan 2024
Response from Rita on 5 Feb 2024
Thank you for your great review, hope to see you again soon.

8/10 Good

WAEL, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Rita on 4 Feb 2024
We are so glad to hear you enjoyed your stay, if there is anything we may do to improve please feel free to let us know. We hope to see you again soon!

8/10 Good

Juan

Stayed 2 nights in Jan 2024
Response from Rp on 27 Mar 2024
Hello Juan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rita on 4 Feb 2024
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

8/10 Good

Katrine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room - Clean, spacious Breakfast/Food-awesome (my niece wouldn't shut up about the coffee machine at the lobby, she loved that thing) Exceeded expectation for the price we paid
Stayed 3 nights in Jan 2024
Response from Rp on 25 Jan 2024
We appreciate your positive review of our hotel. We hope to see you again soon and are happy that you had a great time during your visit.

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rp on 18 Jan 2024
Thank you so much for your feedback , we look forward to seeing you again.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained facilities, well trained and personable staff and a full-hot breakfast to start your day. Will return for my quarterly visit to the area.
Stayed 1 night in Jan 2024
Response from Rita on 17 Jan 2024
We are thrilled to hear that you had a great time and that our services and staff made you feel comfortable while visiting a place far from home. We hope to meet up with you soon!

10/10 Excellent

Jamal

Stayed 3 nights in Jan 2024
Response from Rita on 18 Jan 2024
We appreciate your effort in rating our property. On your next visit, we hope to see you again!

10/10 Excellent

Javie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rita on 18 Jan 2024
We appreciate you sharing your thoughts on your most recent visit to our hotel. It was our joy to welcome you, and we are all looking forward to having you once more when you come to visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The entire staff from the front desk to the cook during breakfast were very helpful and friendly. Hotel was clean. Excellent hotel. We will be definitely be stay here again.
Stayed 2 nights in Jan 2024
Response from Rita on 18 Jan 2024
Hello There, We appreciate you taking the time to comment on your most recent experience staying at our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rita on 18 Jan 2024
Hello , I value your opinions very much! We go above and beyond to make sure our visitors are comfortable. We look forward to seeing you again soon!

6/10 Okay

TARUN, ALISO VIEJO

Stayed 1 night in Jan 2024
Response from Rita on 18 Jan 2024
We value the time you have taken to share your thoughts about your most recent visit to our hotel. I'm glad you enjoyed yourself with us, without a doubt. We hope to see you shortly.

10/10 Excellent

Toshio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rita on 12 Jan 2024
Thank you so much your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rita on 9 Jan 2024
We value the feedback you provided regarding your most recent stay at our hotel. We were delighted to have you visit, and we can't wait to see you again when you return.

10/10 Excellent

Neyosa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe
Stayed 1 night in Dec 2023
Response from Rita on 9 Jan 2024
We are grateful that you took the time to provide feedback regarding your most recent visit to our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

10/10 Excellent

Roberto

Stayed 2 nights in Dec 2023
Response from Rita on 23 Jan 2024
Thank you for taking the time to complete our guest satisfaction survey. Thank you for your valued feedback and we hope to serve you again.

10/10 Excellent

federico

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room service and breakfast workers are so polite and professionals .
Stayed 3 nights in Dec 2023
Response from Rita on 5 Feb 2024
Hello Federico, Thank you for taking the time to share this experience with us, we value our customers' feedback for helping us to keep improving our service.

6/10 Okay

John

Disliked: Cleanliness
Over priced
Pool and hot tub closed
Stayed 1 night in Dec 2023
Response from Rita on 18 Jan 2024
Thank You for staying with us.

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Rita on 17 Jan 2024
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean. Needs minor cosmetics work. Comfy beds. Good breakfast & service. Friendly staff.
Stayed 2 nights in Dec 2023
Response from Rita on 4 Feb 2024
We are so glad to hear you enjoyed your stay and found our facilities clean and welcoming. We hope to see you again soon!

6/10 Okay

Crystal

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rita on 1 Jan 2024
Hello Crystal, please I am grateful that you took the time to talk about your experience. In order to better serve you and make sure you have a better experience the next time, we value your feedback.

4/10 Poor

Abdelrahman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are really old and not remodeled or renovated. Pool was drained. Sleeping sofa was so old and you can barely sleep on it.
Stayed 5 nights in Dec 2023
Response from Rita on 1 Jan 2024
Details like these are extremely important to us so we know what we can do to make it better the next time. We appreciate you taking the time to share this experience with us, Abdelrahman. We hope to see you again to further enhance your experience, but in the meantime, please don't hesitate to contact us if you have any more ideas.

4/10 Poor

richard

Travelled with family
Liked: Cleanliness
It would have been nice to have some notice ahead of arrival that the pool and hot tub were under renovation. The mattress in our room was worn out and very uncomfortable.
Stayed 6 nights in Dec 2023
Response from Rita on 1 Jan 2024
Firstly, I want to express my gratitude for staying with us. We value your time and effort in providing feedback on our service levels through the survey. I'm sorry to hear that your visit did not go as planned. The property management will take a look at your comments. Hopefully, I'll see you soon.

2/10 Terrible

Faith

Stayed 1 night in Dec 2023
Response from Rita on 1 Jan 2024
I appreciate your feedback, I hope you had a great overall experience at Best Western and allow me to apologize on behalf of the team for any inconveniences.

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rp on 21 Dec 2023
Thank you for Staying with us.I appreciate your kind words very much. We hope to see you once more soon.

8/10 Good

Karthi

Stayed 5 nights in Dec 2023
Response from Rita on 1 Jan 2024
We appreciate your positive review of our hotel. We hope to see you again soon and are happy that you had a great time during your visit.

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Rp on 18 Dec 2023
Good Morning Alan, We appreciate you taking the time to write a review about your most recent visit to our hotel. We're all happy you had a good time visiting with us. We look forward to seeing you soon.

4/10 Poor

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Electronic locks working incorrectly. I was in two different rooms and every time I entered my room I was required to go to the front desk to obtain new room keys.
Stayed 1 night in Dec 2023
Response from Rp on 21 Dec 2023
Hi there, Mr. Steven I sincerely apologize for any inconvenience this may have caused you. If you leave your key next to any electrical equipment, it will become inactive.

10/10 Excellent

Mark

Stayed 4 nights in Dec 2023
Response from Rp on 18 Dec 2023
Hello Mr. Mark We appreciate you taking the time to comment on your most recent experience staying at our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.