Outdoor pool

Reviews of Casa Laguna Hotel & Spa

4 out of 5
Casa Laguna Hotel & Spa
2510 S Coast Hwy, Laguna Beach, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 524 out of 723 reviews" "
Rating 8 - Good. 139 out of 723 reviews" "
Rating 6 - Okay. 37 out of 723 reviews" "
Rating 4 - Poor. 14 out of 723 reviews" "
Rating 2 - Terrible. 9 out of 723 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
U ique, intimate get away. Convenient to shuttle stop for free ride into Laguna shopping and restaurants are.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Jacqueline,Thank you for choosing Casa Laguna Hotel & Spa for your recent getaway. It's delightful to hear that you thoroughly enjoyed our historic and conveniently located property. We appreciate you taking the time to provide your kind review and look forward to seeing you again for another five-star stay.Warm Regards,Jordan HollandGeneral Manager

8/10 Good

Diana, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice boutique hotel. Currently being remodeled. It included free breakfast which was nice. They don’t have a jacuzzi but you can pay $75 do get a hot plung which is the same but it closes at sunset.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Diana,Thank you for appreciating our charming style and complimentary breakfast. We are delighted that you enjoyed these aspects and value your perspective on our hot plunge. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Casa Laguna Hotel & Spa. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and a perfect sunset view!
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Juan,Thank you for sharing your positive experience with us! We're delighted you enjoyed the stunning sunset view during your stay. It's wonderful that our location provided you with such a memorable moment. We can't wait for the opportunity to welcome you back to Casa Laguna Hotel & Spa for another fantastic stay.Warm Regards,Zaman TaherGeneral Manager

6/10 Okay

Noreen

Travelled with partner
Liked: Cleanliness, staff & service
I didn’t like the location beside a noisy highway and I didn’t like the breakfast set up and same food every day.
Stayed 5 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Noreen,We always enjoy hearing from our valued guests. This allows us to monitor guest satisfaction and make any changes to ensure we continue to meet travelers' needs. It is disappointing to see that our location near the highway impacted your visit, and please know that we offer earplugs for our guests' convenience. Our guests' comfort is important to us. Your feedback about our complimentary European-style continental breakfast will be kept in mind. Thank you for reaching out, and we wish you safe travels.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Jeff

Stayed 1 night in Jan 2024

8/10 Good

marcy

Stayed 1 night in Dec 2023

6/10 Okay

Muriel, Northridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy property. Water takes forever to warm up. Beautiful rooms. Delicious breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Muriel,Thank you so much for the feedback, and we're delighted to know that you enjoyed our wonderful room, as well as our tasty breakfast. That being said, we're sorry to hear about any noise issues, as well as any issues with the water. We will be sure to discuss all of your comments internally, as our team is always striving to make improvements for the future. Please consider giving us another chance soon; we know that we can impress you. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Alyssa

Stayed 1 night in Dec 2023

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous small rooms
Casa Laguna is a beautiful hotel, and the staff is wonderful. It is not, however, conducive to work as the rooms are tiny and do not have a reading chair, desk, or table.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Julie,We're delighted to hear that you enjoyed our charm and our fantastic team! However, we are sorry to learn that the furniture in our rooms did not meet your work needs. We appreciate your valuable feedback and will certainly consider it for future improvements. It was a pleasure to have you stay with us, and we hope to welcome you back again.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Iuliia

Stayed 1 night in Dec 2023

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Charming. Cute
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Thomas,Thank you for your wonderful review. We appreciate your kind words about our lovely hotel, and we're thrilled you enjoyed your stay. It was a pleasure having you here, and we hope you return soon. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully landscaped boutique hotel not far from the center of Laguna Beach (and on the free Laguna trolley line). We stayed in the Newport Suite, a junior suite that faces Pacific Coast Highway. We had a beautiful panoramic ocean view but if you are noise sensitive, consider a room farther back on the property. Even with double-paned glass, we could hear highway noise. The staff was uniformly friendly and helpful. Picturesque Victoria Beach is a 10-15 minute walk. Breakfast was simple but well prepared. Overall, we had a wonderful stay.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Harry,The view is spectacular, and we're so pleased it helped make your stay at Casa Laguna Hotel & Spa memorable! It's also great to know that our friendly staff and tasty breakfast added to your experience. The next time you're in the area, please come see us again.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and the hotel is beautiful. Great breakfast and spa like atmosphere. We loved it.
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Joe,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We appreciate you shining the spotlight on our delicious breakfast offerings, hospitable team, and tranquil atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The style and aesthetic of the property was beautiful and cute. The landscaping was very nice too. Breakfast and coffee is well done. We have recommended Casa Laguna to friends already.
Stayed 4 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Eric,Thank you so much for the high rating. We're so happy to know that you had a good time overall and that our wonderful aesthetic, as well as our tasty breakfast, impressed you. We hope you'll come back and visit us again soon. Warm Regards,Zaman TaherGeneral Manager

8/10 Good

Anthony, CARLSBAD

Stayed 1 night in Nov 2023

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the small attention to detail type vibe. Also the courtyard just pulled the stress out your body with the quiet yet serine feel of the water fountain and overwhelming (in a good way) foliage Was in town for work. Definitely would return
Response from General Manager on 12 Nov 2023
Dear Isaac,Thank you for your compliments on our relaxing courtyard. We're glad you enjoyed your visit, and we look forward to seeing you again at Casa Laguna Hotel & Spa!Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Escape
Beautiful boutique hotel with excellent service. Terraced grounds lend to numerous tucked away areas to enjoy the ocean view. Lounge poolside, again with fantastic oven view, while having afternoon beverages and appetizers.
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Jamie,The ocean views are amazing, and we're so pleased they helped make your stay at Casa Laguna Hotel & Spa special! It's also great to know that our friendly staff and relaxing pool added to your experience. The next time you need a getaway, please come see us again.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Viktorija

Liked: Cleanliness, staff & service, property conditions & facilities
Vintage look, privacy and European feel
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Viktorija,We're so delighted to know that our amazing property impressed you and that you had a wonderful experience overall! Thank you so much for the perfect rating, and we hope you will keep us in mind for all your lodging needs in the area. Warm Regards,Zaman TaherGeneral Manager

6/10 Okay

Issam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,beautifull grounds and landscaping,breakfast was delicious. Rooms are very small,decorated for apperance rather than functionality.one desk chair is the onlysitting option. Very small bathroom sink,oversized spout covers the whole sink,you can't wash face without splashing water all over the counter and tne floor.
Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Issam,Guest satisfaction is important to us, so we're happy to hear our beautiful property, friendly staff, and tasty breakfast added to your experience. However, we apologize for any disappointment with the room setup and furniture as well as for any issues with the bathroom. We'll pass your comments along to the appropriate staff members, and we hope to see you again soon.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Roxy Dongmien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We were greeted by a friendly staff. Loved the spanish style set up, within the room and outdoor in which the spaces connecting other rooms were filled with succulents and all kinds of plants. There was an ice cold water infused with lemon and herbs available 24 hours. It was a very pleasant stay. Will recommend and will go back.
Sunset view
Stayed 1 night in Sep 2023
Response from General Manager on 21 Oct 2023
From our friendly team members to our wonderful amenities, we're happy to know that you enjoyed everything about your visit. Thank you so much for the perfect rating and we hope to see you again soon. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tranquil setting. Decorated in a beautiful Mediterranean style that complimented the property’s Spanish California architecture. Little touches like homemade cookies and complimentary sangria were a welcome surprise. Our room had an ocean view we’re we could sit outside and enjoy the sunset. Beautiful decor inside our room. Will definitely return.
Stayed 2 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Lilian,It's always a pleasure hearing from our guests. We're glad you enjoyed the beautiful views and decor and that you appreciate the snacks. The next time you need a getaway, please come back to see us at Casa Laguna Hotel & Spa!Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Charmin and lovely, but....
Spent the weekend here for our anniversary. Staff is incredibly sweet, helpful, and friendly. After we checked in, we were offered sangria, very nice! Room was small, but that's ok; definitely could use more storage, especially in the bathroom. Also...we paid a LOT for this little room because it turns out we were there during the Ohana Festival in Dana Point, which we didn't find out until we got there. So festival = jacked up room price. Oh well. But for that price, the room should have been immaculate, and it just wasn't. The shower floor's grout was filthy, and I have to wonder why they would choose white tile and grout for that area. Also, and this isn't the hotel's fault, but the noise from the freeway is horrible. They maybe should have insulated the rooms during the remodel a bit better; large gap under the door, etc... Breakfast was yummy! And the fresh baked cookies in the afternoon were perfect. Pool area was quiet and relaxing. The property really is lovely. We'd stay here again, but not for anywhere near what we paid this time; it's a cute, charming hotel, but it's not the Ritz.
Pretty room!
Bathroom.  Needs more storage.
Sangria!
Stayed 2 nights in Sep 2023
Response from General Manager on 29 Oct 2023
We’re so delighted that you chose to celebrate your anniversary with us! It was an honor to have been a part of this important day, and we are thrilled our hospitable team, tasty offerings, and tranquil pool area helped make it extra special. That said, we regret that you were not fully satisfied with your experience. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback about our accommodations internally to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Dan

Stayed 3 nights in Sep 2023

10/10 Excellent

kazue

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous property, great stay
This place is so cute, completely unique, and very SoCal in every way. It's the opposite of a large chain hotel, every room has personality and charm. The facilities were lovely, a great pool and places to relax, while multiple patios and common areas make it easy to escape the other guests if needed. Breakfast was also great. Be aware that there are lots of steps in this property so I'm not sure of how accessible it would be for less abled people. It is also right by a busy road (nothing the hotel can do about this) which means lying by the pool isn't quite a silent/isolated experience. However, the views and chill music more than make up for this - it quickly becomes irrelevant. I would happily stay here again!!
Stayed 1 night in Sep 2023
Response from General Manager on 22 Sept 2023
Dear Stephen, Thank you for sharing your delightful experience at our unique property! We're thrilled you found it representative of the region's charm. Our goal is to provide a distinctive and memorable stay for our guests, and it sounds like we succeeded. We appreciate your review and look forward to welcoming you back for another great stay at Casa Laguna Hotel & Spa.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property, wonderful pool, accommodating staff…
Stayed 2 nights in Aug 2023
Response from General Manager on 23 Sept 2023
Dear Sidney,Thank you for the outstanding review of your recent stay at Casa Laguna Hotel & Spa. We're glad you had an exceptional visit with us and enjoyed our beautiful historic property, delightful pool area, and wonderful staff. Our team would be pleased to host you again in Laguna Beach, so come back soon!Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Jul 2023
Response from General Manager on 17 Sept 2023
Dear Javier, Thank you for taking the time to share your experience with us. We appreciate your kind words about our lovely facility and your perfect rating. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Laguna Beach.
Great hotel. Nice Mediterranean feel. Friendly and helpful staff. Useful free trollley bus from outside the hotel to get to centre of Laguna Beach. 10-15 minute walk to a lovely beach.
Stayed 6 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Stephen,Thank you for staying with us at Casa Laguna Hotel & Spa. We are delighted that you had an enjoyable stay, and we appreciate your positive feedback regarding our Mediterranean atmosphere, courteous staff, and convenient location. Your review is greatly appreciated, and we hope that you will choose to stay with us again soon.Warm Regards,Zaman TaherGeneral Manager

6/10 Okay

Erika

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good staff, bad room
While the staff were excellent, friendly and eager to help, and the pool was quite lovely, and empty, there is a lot to be desired for the rest of this place. The main issue was my $400/night room (#7) which was dark, musty (I had to wash all of my clean clothes of the smell when returning home) and noisy as this hotel is on a busy road. The breakfast was extremely basic and unappetizing. The parking so tight that upon arrival from a late flight I scraped my rental car trying to get in (and now owe a damage fee to the rental company). I had another reservation for later in the year when I'm back in town but I cancelled it.
Stayed 2 nights in Sep 2023
Response from General Manager on 10 Sept 2023
Dear Erika,While we always appreciate hearing from our guests, we are surprised and saddened to know you were so disappointed with this visit that you canceled your future booking. Please know that our friendly team is always available to help with any issues that may come up. That said, all of your comments are important to us and will be shared with the team to ensure we are always offering our guests our best. We wish you well as your travels continue.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Beautiful and quaint . Hospitality was great and they had all the extra touches - even warm cookies on arrival! Definitely be back!
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Lisa, It was such a pleasure having you as our guest! Thank you so much for your kind words about our lovely facility and warm hospitality. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Nafiseh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The breakfast menu was minimal. The front desk could have been more friendly.
Stayed 1 night in Aug 2023
Response from General Manager on 26 Aug 2023
Dear Nafiseh,Thank you for being our guest at Casa Laguna Hotel & Spa and for taking a moment to share your feedback. While we are happy to know you enjoyed our beautiful hotel, we are sorry our breakfast and front desk team let you down. Please know your comments are important to us and will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you further.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome boutique hotel with a ton of charm. Rooms are a little small but nice place .
Stayed 2 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Glenn,It was such a pleasure having you as our guest! We're delighted you had an enjoyable experience. Thank you for your perfect rating, and we hope to welcome you back soon!Warm Regards,Zaman TaherGeneral Manager

6/10 Okay

Craig, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
It was different than what the other inns around the area Feel like Casa Laguna historic, quaint home like experience where your wife asks can we stay another night.so I guess they delivered,right.courtyard decks where you can eat was relaxing .
Stayed 3 nights in Aug 2023
Response from General Manager on 20 Aug 2023
Dear Steven,Thank you for letting us know about your visit to Casa Laguna Hotel & Spa. It is fantastic to see that you liked our quaint, relaxing accommodations and that you enjoyed our courtyard area. We are pleased to hear you extended your visit and hope you will come back and see us again soon. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Lorita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very hospitable and perfect in service, Absolutely new and clean, but best of all was the service.
Stayed 3 nights in Aug 2023
Response from General Manager on 17 Aug 2023
Dear Lorita,Thank you for choosing to stay with us at Casa Laguna Hotel & Spa and sharing your experience. It brings us great joy to know that you were impressed with our exceptional service and impeccable cleanliness. Our team eagerly looks forward to welcoming you back soon.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Sheafali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service
Charming hotel but we didn’t realize it’s on a busy street. The TV didn’t work and the suite we were in was overpriced for the room. The parking was very tricky too.
Stayed 1 night in Aug 2023
Response from General Manager on 12 Aug 2023
Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Jeanette

Stayed 1 night in Jul 2023

10/10 Excellent

Milton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This property was so charming! The staff were so friendly! Great service all around!
Stayed 3 nights in Jul 2023
Response from General Manager on 5 Aug 2023
Thank you for sharing your recent trip with us. We are thrilled to hear you enjoyed your stay and look forward to sharing your kind words with the rest of our team. We work hard to ensure our guests are able to feel welcome and at ease throughout their visit and feel fortunate to have had the opportunity to share our property with you. Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2023

10/10 Excellent

Jay-r

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel boasts a stunning location with a breathtaking view of the beach. Not only is the hotel beautiful, but the staff are incredibly friendly and accommodating. From the moment I arrived, we felt welcomed and valued as a guest. Their warm and attentive service made my stay even more memorable. And let's not forget about the breakfast! The delicious s dishes was a delightful way to start each day. The flavors and presentation were top-notch, leaving us satisfied and ready to explore the surrounding area.
Stayed 2 nights in Jul 2023
Response from General Manager on 5 Aug 2023
Dear Jay,Wow! Thank you for being our guest at Casa Laguna Hotel & Spa and for taking the time to share such a special review. We are thrilled you were impressed with our amazing team, stunning views, and of course, our delicious breakfast. It was an honor to serve you, and we look forward to welcoming you back for another memorable visit.Warm Regards,Zaman TaherGeneral Manager

10/10 Excellent

Felipe

Stayed 4 nights in Jul 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Garth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay; the staff was so welcoming and nice, and the pool is heaven on earth! Great spot
Stayed 1 night in Jul 2023
Response from General Manager on 23 Jul 2023
We are delighted to hear that you thoroughly enjoyed your stay with us. Our staff takes great pride in creating a welcoming atmosphere and it's fantastic to know their efforts resonated with you. We're glad you found our pool to be a little slice of paradise! We look forward to your next visit to our great spot.Warm Regards,Zaman TaherGeneral Manager