Lobby lounge

Reviews of Hotel Chino Hills

3 out of 5
Hotel Chino Hills
15433 Fairfield Ranch Rd, Chino Hills, CA

Reviews

6.0
Rating 10 - Excellent. 218 out of 1002 reviews" "
Rating 8 - Good. 178 out of 1002 reviews" "
Rating 6 - Okay. 189 out of 1002 reviews" "
Rating 4 - Poor. 172 out of 1002 reviews" "
Rating 2 - Terrible. 245 out of 1002 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel looks like they just remodeled all the inside it was a very comfy stay
Stayed 1 night in Apr 2024
Response from fd on 15 Apr 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 12 Apr 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

6/10 Okay

Shanta

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First impression was not good, we were greeted with construction all around hotel. Kind of a horror at first. However, our stay was actually good. The staff were informative and helpful, we received new towels everyday, even when we asked to not clean our room while we were gone. We appreciated the thought. However, we had no small towels. We were given 3 towels at first, but front desk were able to provide an extra towel. Also, the complimentary breakfast was a light-breakfast set up— bagels, cereal, coffee etc. We really didn’t expect any to be honest. The parking was ok, we got lucky to find spots close to entrance. The room was clean, I checked for bed bugs, which I do for all stay anywhere, and found none. They even had what seems like new mattresses. The sheets were stiff and clean enough. I used my own disposable bed covers, which I also use for all my stay anywhere. The pillows were my least favorite because they were too small and dull. The water was fine too, we had no issues there. The bathroom was clean. The TV worked in the am only, one night it didn’t have cable, but we really didn’t need it since WiFi worked well when we used other devices. We were only here for a short 2 night stay, and what we expected was better than what most people said about the place. It’s a decent stay, not the best at the moment. It has potential to be a better stay when conditions change after the remodeling.
Stayed 2 nights in Apr 2024
Response from FD on 8 Apr 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 Terrible

Luis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from fd on 3 Apr 2024
Hello Luis Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasantly surprised with my room. Very clean and bathroom was beautifully updated. There was a fridge & microwave for convenience. Didn’t have a hair dryer though but since I was staying only 1 night, it wasn't as issue . Will definitely stay here again on my next trip to Chino Hills.
Stayed 1 night in Mar 2024
Response from fd on 1 Apr 2024
Hello Michelle, Thank you for taking some time and leaving a review. We are really sorry for the hair dryer but we notify on the FD that if guest need hair dryer please ask FD they will provide you. We really appreciate you staying with us and hopefully we see you back soon.

8/10 Good

LIANGMEI

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and newly renovated. The only drawback is that it is close to the freeway and is a bit noisy. Everything else is very good👍
Stayed 4 nights in Mar 2024
Response from FD on 30 Mar 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

8/10 Good

Theresa

Stayed 2 nights in Mar 2024
Response from fd on 18 Apr 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from fd on 29 Mar 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Where do i begin .... i walked in and said hello didnt even get a greeting was told immediately cant check in until 3pm . Even tho i had early check in option with my reservation. 2nd .... the hotel looked like trash smelled like trash was very loud couldnt sleep coukd think at all . 3rd ... they make you sign papers that look like a kid wrote holding you responsible for everything including toilet paper . 4th ... not even a smile from anyone . 5th i couldn't cancel cuse i was told if i do ( which i tried ) i wouldn't get refunded. So i sucked it up its just 1 night i checked out as soon as i opened my eyes and will never go back there even for free or even if you paid me .... Ps. I never leave reviews good or bad in anything. But i was so disgusted and disappointing i have to
Stayed 1 night in Mar 2024
Response from fd on 28 Mar 2024
Dear Ali,Thank you for taking the time to leave a review. I would like to address a few points in your review to make sure everything is clear.Firstly, when you arrived for check-in, our front desk informed you that the check-in time is at 3 pm. However, they also mentioned that you may come at 2 pm. We apologize that we were not able to provide you with a room at 1 pm.Secondly, we take pride in our newly renovated Marriott rooms. Our hallways are cleaned and refreshed twice a day, and we are surprised to hear otherwise.Thirdly, as all of our rooms are new and renovated, we want to ensure that there are no problems after check-in or check-out. We provide a checklist for our guests to confirm that everything is in order, except for toilet paper.Lastly, we always welcome our guests with a warm smile. However, if we are busy with other tasks and unable to greet you with a smile, we apologize.Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024
Response from FD on 27 Mar 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

4/10 Poor

Gerardo

Stayed 1 night in Mar 2024
Response from fd on 12 Apr 2024
Hello Gerardo, Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is being renovated at this time and the new renovated rooms are beautiful. It’s a very nice upgrade. I have never found the front desk staff to be very happy or enthusiastic about their jobs but the updated rooms make up for this.
Stayed 1 night in Mar 2024
Response from FD on 22 Mar 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very good quiet are relaxing hotel is clean but we need some kind of rewards especial rates for regular customers
Stayed 1 night in Mar 2024
Response from FD on 18 Mar 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice at the front desk. The room looks very nice and clean.
Stayed 1 night in Mar 2024
Response from FD on 18 Mar 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from FD on 8 Apr 2024
Greetings,Thank you immensely for taking the time to share your delightful experience at our hotel. Your glowing 5/5 review has truly brightened our day!It brings us immense joy to learn that your stay with us met your expectations and left you feeling thoroughly satisfied. Providing exceptional service and creating memorable experiences for our guests during their stay is at the core of what we do, and we would be thrilled to welcome you back for another outstanding experience!

2/10 Terrible

Michelle

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was under a massive renovation. Construction bins everywhere. Bed was uncomfortable. Smoke/fire alarm went off in the middle of the night. Room wasn’t serviced or clean during my entire stay. Had to ask for fresh towels multiple times. When I finally did get towels, they were stained. I expressed my displeasure with the front desk, and the front desk was particularly rude. Not once did she say she was sorry for my inconvenience. I asked for a manager, but the manager was not there. I checked out and didn’t speak to the manager because the the staff was so rude I felt uncomfortable. I was just happy to leave. The bathroom was nicely renovated and the carpet was new. But I wouldn’t choose to stay here again.
Stayed 3 nights in Mar 2024
Response from fd on 18 Mar 2024
Hello Michelle, Thank you for taking the time to leave a review. We would like to clarify that our beds are new and Marriott-approved. We apologize for any issues you may have experienced with our housekeeping service and any perceived rudeness from our staff. Rest assured that all our front desk staff are well-trained. We are sorry for any inconvenience caused during your stay and hope to have the opportunity to welcome you back soon.

8/10 Good

Maria

renovated, very nice
Stayed 2 nights in Mar 2024
Response from fd on 13 Mar 2024
Hello Maria, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 Terrible

Danette, Oceanside

Stayed 1 night in Mar 2024
Response from FD on 27 Mar 2024
Hello Jay Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In addition to paying for the hotel you have to pay additional deposits. No other state does this. Good luck on getting customers.
Stayed 4 nights in Feb 2024
Response from fd on 2 Mar 2024
Hello Elizabeth, Thank you for taking some time and leaving a review. Every hotel has its own policy. We hold a deposit for any damages caused by the guest. We believe that it's not the problem of any guest, and we have already notified this on our website. We hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Randy

Travelled with family
Disliked: Amenities, property conditions & facilities
All the TV's in the Hotel did not work! Ice machines Not working Breakfast a joke! Would never go back
Stayed 2 nights in Feb 2024
Response from fd on 29 Feb 2024
Hello Randy, Thank you for taking some time and leaving a review. We are sorry to hear about the issues that you experienced. Ice machine is working in lobby area and we offer continental breakfast everyday, if you have any more suggestion for us please inform us. We hope to be able to welcome you to a better stay next time around.

6/10 Okay

Ruben

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
Under construction looks like people actually live there pool wasn’t clean there were signs posted throughout the outside warning visitors of theft
Stayed 2 nights in Feb 2024
Response from fd on 24 Feb 2024
Hello Ruben, Thank you for taking some time and leaving a review. We are sorry to hear about the issues that you experienced. We hope to be able to welcome you to a better stay next time around.

8/10 Good

Vanessa

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great customer service. Toilets definitely need some work.
Stayed 1 night in Feb 2024
Response from FD on 21 Feb 2024
Hello Vanessa, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service
Stayed 2 nights in Feb 2024
Response from fd on 17 Feb 2024
Hello Jaime, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 Poor

carlos

Travelled with family, Business traveller
Disliked: Amenities
The Breakfast provided could be much better. There was no Cream Cheese for bagels and the butter was really bad because everyone puts their knife to get it. Staff members need to pay more attention to those details.
Stayed 1 night in Feb 2024
Response from fd on 5 Feb 2024
Hello, Carlos Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice and cozy.
Stayed 1 night in Jan 2024
Response from fd on 2 Feb 2024
Hello Javier Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 1 night in Jan 2024
Response from fd on 31 Jan 2024
Hello Shawn We apologize that we did not meet your expectations during your stay. We are sorry to hear about the issues that you experienced. In regards to the renovation we notify on all our website that our hotel is under renovation.We hope to have the opportunity to welcome you to our hotel again!

10/10 Excellent

Raj, Lake Villa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the hotel, it looks like they are renovating it which is good. The rooms are nice and bathroom was super clean and only thing was that they didn't removed the mattress plastic cover so it was kind of annoying at night and the pillows were quite small. They also didn't have breakfast but it was mentioned online.
Stayed 4 nights in Jan 2024
Response from fd on 29 Jan 2024
Hello Raj Thank you for taking some time and leaving a review. We do serve continental breakfast right now. We really appreciate you staying with us and hopefully we see you back soon.

10/10 Excellent

Blanca

Stayed 1 night in Jan 2024
Response from fd on 9 Feb 2024
Hello Blanca, Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from fd on 25 Jan 2024
Hello Jessica Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

4/10 Poor

Christina

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from fd on 11 Jan 2024
Hello Christina Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Jay

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from fd on 8 Jan 2024
Hello Jay Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would wait until renovations are over
Booked a room for my husband and I since our house was tented. We arrived after 10pm and were greeted with good customer service. The room however was not up to par. There was hair in the shower and on the sink in the room, we were not forewarned that the room had a running toilet which proved to be noisy so we turned on the air to avoid the noise of the toilet. My husband got up to shower for work at 4am only to find we had no face towels. Not the best visit.
Stayed 1 night in Jan 2024
Response from fd on 8 Jan 2024
Hello Thank you for taking some time and leaving a review. We are very sorry you did not have an enjoyable stay with us. we do have MM and FD to help our guest any time. You didn't mention your name so we are not able to check your reservation to see that we get any complained while you stay or no to take care on time. Still we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you to our hotel again!

6/10 Okay

Arlene

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from fd on 8 Jan 2024
Hello Arlene Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

6/10 Okay

Zhen Fa

Travelled with family
Liked: Staff & service
TV no Signal. No one comes to fix after telling this problem.
Stayed 1 night in Dec 2023
Response from fd on 4 Jan 2024
Hello Thank you for taking some time and leaving a review. We apologize for not meeting your expectations during your stay. We are really sorry that you face issue with room light. We are booked up for weekend so we are not able to change the room.We hope to be able to welcome you to a better stay next time around.

4/10 Poor

Sammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from fd on 2 Jan 2024
Hello Sammy Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

4/10 Poor

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
I had a relative stay at this hotel, and this hotel was quite lovely once upon a time. But that was not the case in this time. I requested a room with two queen beds and upon arrival, I was told they don't have those types of rooms anymore. I was very disappointed and I also wasn't informed that the hotel is going through a renovation. The room was very dirty and run down as well. I called Expedia and they changed my hotel book into another property. I ended up going to the Ayres hotel by Lowe's. Wow Night and day difference.
Stayed 4 nights in Dec 2023
Response from fd on 29 Dec 2023
Hello Andrew, Thank you for taking some time and leaving a review. We are very sorry you did not have an enjoyable stay with us. Expedia made reservation for one bed in our system it shows for one bed we are not able to make any changes when it's from third party reservation. Next day morning we offer you different room but you informed us that expedia already book another hotel for you and that time our FD informed you the policy and you were agree with that.About renovation we notify on all website that hotel is under renovatio. Still we are sorry for that inconvenience and we hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Ksenia, Glendale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from fd on 29 Dec 2023
Hello Ksenia Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Linda

Stayed 2 nights in Dec 2023
Response from fd on 29 Dec 2023
Hello Linda Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

2/10 Terrible

Janella

Stayed 2 nights in Dec 2023
Response from fd on 29 Dec 2023
Hello Janella,Thank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We are very sorry you did not have an enjoyable stay and we hope to be able to welcome you to a better stay next time around.

10/10 Excellent

Filiberto, Palmdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from fd on 26 Jan 2024
Hello Fliiberto Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS JOINED OUR STAY
Terrible experience. The lady that helped checked me in was nice. The second lady sitting behind the counter saw me coming in and left to the back room. We found a BED BUG in the morning and went to tell the front desk lady and she said there is no Manager to attend to our complaint. She was very unprofessional dressed (tub top and pj bottoms).
Stayed 1 night in Dec 2023
Response from fd on 29 Dec 2023
Hello, Brian Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced. We are sorry for the BB we do have paste control people who take care of everything they removed all bed and furniture but they don't found anything no eggs also, sometime it came with some guest luggage, still we are sorry for that. For FD staff i checked she was not dressed up like that and that's the christmas day so we don't have GM on side. Still we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you to our hotel again!

6/10 Okay

Keith

Travelled with family
They are remodeling so some things are nicer than others. My biggest gripe was no internet the entire stay, but there were other problems. The room smelled awful when we got there, and so did the hallway. They don't give you hand towels. The toaster in their really lame breakfast was broken. The tub didn't drain properly. Things like that. The location is great and the bed was super comfortable. This place has the bones to be a nice hotel, maybe when their remodel is complete
Stayed 1 night in Dec 2023
Response from FD on 19 Dec 2023
Hello Chad We apologize that we did not meet your expectations during your stay. We are sorry to hear about the issues that you experienced. We don't get any request from you regarding bathroom or room, we do have MM and FD to help our guest any time. Regarding wifi we are really sorry for that it happened only one time because of renovation and immediately we took care of that. we apologize for any inconvenience this may have caused. We hope to have the opportunity to welcome you to our hotel again!

4/10 Poor

RAJ

Disliked: Cleanliness
Nothing for breakfast
Stayed 1 night in Dec 2023
Response from fd on 19 Dec 2023
Hello Raj Thank you for taking some time and leaving a review. We do serve continetal breakfast which include all types of bagels,bread, four types of muffin, yogurt, cereal, oat meal, apple, juices, and coffee. If you have any more suggestions for us please let us know. Once again we are sorry for that and We hope to be able to welcome you to our hotel again!

6/10 Okay

Jesse

Stayed 1 night in Dec 2023
Response from FD on 19 Dec 2023
Hello JesseThank you for taking some time and leaving a review. You didn't mention about any issue you face so we are not able to find out your problem while your stay, please inform us anything you don't like so we will fix that while your stay here with us. We hope to be able to welcome you to a better stay next time around.

2/10 Terrible

DUANE

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First room toilet broke,loud tv of resident living there [ next door ] 24 hrs aday. Change room quiet n clean we thought Bed Bugs pop up in the middle of the night. WE SLEPT SITTING UP ON THE COUCH. BROUGHT TO MANAGEMENT AND ALL WAS SAID SORRY THEY WILL TURN IT IN. I think we should recieve all our money back and was not offered anything by the desk people The bugs were shown to them. Breakfast was limited and workers handling food no gloves . No thongs people handleing food by hand. worker came in with dirty green gloves and started handling juice machine. One toaster didn't work Offered bread to make toast and no butter. IN the room no wash cloth,cups
Stayed 1 night in Dec 2023
Response from fd on 19 Dec 2023
Hello, Duane Thank you for taking the time to leave us a review. We apologize for not meeting your expectations during your stay. We are sorry to hear about the issues that you experienced. In regards to the room and property, we are currently undergoing renovations, but we do have maintenance and front desk staff always open to help out regarding any assistance you may need. For breaskfast our heade Hk came and she put breakfast and all our worker wear white gloves which is transpernt but we never touch food without gloves and who change juice and coffee she is our front deslk manager and she wear blue gloves and that was new not dirty. We know that you got problem but it's our request do not post wrong things which was not happen.Once again, we apologize for any inconvenience the renovations might have caused. We hope to have the opportunity to welcome you to our hotel again!

4/10 Poor

ixdan

Liked: Cleanliness
no internet
Stayed 2 nights in Dec 2023
Response from frontdesk (bm) on 12 Dec 2023
Hello ixdan,Thank you for taking some time and leaving a review. We apologize for the trouble with the internet.We are currently working to get that fixed with our service provider. We really appreciate you staying with us and we hope to see you back soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Are bathroom door squeak when you open it and closed it that was only problem with the room
Stayed 1 night in Dec 2023
Response from FD on 11 Dec 2023
Hello Robert Thank you for taking some time and leaving a review. We are sorry for the inconvenience. We really appreciate you staying with us and hopefully we see you back soon.

2/10 Terrible

Yocasta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not deserve any stars. It is a dump. Filthy caroet, dirty bathroom, bathroom walls had hairs from previous client, toilet dirty all around it, rust all over the fixtures, bathroom floor dirty; nighstands and rest of furniture dirty and worn out, tv and wifi not working, smoke alarm went off in middle of night it scared me. My reservation was for 7 nights but I stayed one night only I felt unsafe and uncomfortable in that place. I think this place needs some serious cleaning and renovation if you want to call it a “hotel” because right now it is not worth to pay anything for a night.
Stayed 7 nights in Nov 2023
Response from FD on 11 Dec 2023
Hello Yocasta Thank you for taking some time and leaving a review. We apologize for not meeting your expectations during your stay. We offer you two different room but you decided not to stay and we told you at the check out time that your reservation is non refundable so we are not able to help you with that and you said it's ok i will talk to Expedia. Our hotel is under renovation right now we notify on all website so We hope to have the opportunity to welcome you to our hotel again!

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from FD on 11 Dec 2023
Hello Judy Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.

6/10 Okay

Richard

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from fd on 5 Dec 2023
Hello Richard Thank you for taking some time and leaving a review. We really appreciate you staying with us and hopefully we see you back soon.