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Reviews of InterContinental Chantilly Chateau Mont Royal, an IHG Hotel

5 out of 5
InterContinental Chantilly Chateau Mont Royal, an IHG Hotel
Allée des Marronniers, Route de Plailly, La Chapelle-en-Serval, Oise

Reviews

9.2

Wonderful

Rating 10 - Excellent. 161 out of 240 reviews" "
Rating 8 - Good. 58 out of 240 reviews" "
Rating 6 - Okay. 11 out of 240 reviews" "
Rating 4 - Poor. 7 out of 240 reviews" "
Rating 2 - Terrible. 3 out of 240 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lior

Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and upscale
Stayed 1 night in Sep 2023

2/10 Terrible

Pierre emmanuel

Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bellboy was really wonderful, he made us feel like a palace resort, he taking care of us and our luggage and we only stopped for 15 minutes because the room wasn’t ready, but when we came back later at night everything was ready in the room
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties we have ever stayed at!
Stayed 1 night in Aug 2023
Response from Reservation Manager on 14 Aug 2023
Dear M. Jassem,We thank you for your feedback and are pleased to hear that you had a great stay with us.We remain at your disposal and look forward to welcoming you again in our hotel.Kind regards,

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very lovely place & pool area particularly nice but service for F&B extremely slow.
Stayed 1 night in Jun 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita y su personal muy amable, los lugares de alrededor espléndidos
Stayed 2 nights in Apr 2023

6/10 Okay

Arthur

Travelled with partner
Average
Stayed 2 nights in Mar 2023

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but a little outdated
Stayed 1 night in Oct 2022

8/10 Good

Emmanuel, Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 3 minute from Charle De Gauls airport, in the middle of a forest . The hotel is beautiful both outside and inside. Very nice staff, great bar and restaurant. Breakfast Buffet was excellent. Great gym, pool and overall amenities.
Stayed 2 nights in Sep 2022

8/10 Good

Weijun

Stayed 1 night in Aug 2022

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, room comfort
Perfect perfect
Absolutely perfect, we will be coming back. Every aspect was top notch. WONDERFUL
Stayed 2 nights in Jul 2022

10/10 Excellent

Dorota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Jul 2022

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for a mid-grade room. It had some character in decor and was nicely appointed. We thought that charging for K-cups was a lot to ask, however. The staff is extremely friendly, kind, and go above and beyond to provide the best for their guests. The grounds are gorgeous!
Stayed 1 night in Jul 2022

10/10 Excellent

Lorraine, Arecibo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent AND beautiful
Stayed 1 night in Apr 2022

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a quiet rural area. Nice amenities and very clean rooms. On the hotel information it says 120 Euro for round trip airport shuttle which they didn't honour it, cost 150 Euro. Restaurant menu selection a little small but the food and wine were very good. Service lacked for a 5 star
Stayed 1 night in Dec 2021

8/10 Good

L-Thanh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay
All good but one rude receptionist …
Stayed 2 nights in Nov 2021

10/10 Excellent

KENNETH, atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL PROPERTY!!!
Stayed 2 nights in Aug 2021

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty place reasonably close to the airport.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 8 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and comfortable but the spa area is a bit disappointing. The Swimming pool is very small. Also it is important to book massage ahead of time, as they don't seem to have that many slots available. The restaurants are very good
Stayed 1 night in Dec 2019
Response from SF on 3 Feb 2020
Thank you for sharing your satisfaction about the hotel and the restaurants. It is true that the swimming pool area is so nice that it attracts many of our residents, in particular during weekends, in the afternoon. Note that the opening hours are 7am till 11pm, which allows quiet periods.

10/10 Excellent

Mo, Los Angeles, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness of the hotel and the area. The staff were friendly and helpful.
Stayed 1 night in Dec 2019
Response from SF on 9 Dec 2019
Thank you for sharing your satisfaction. We look forward to seeing you again at Tiara Chateau Hotel Mont Royal. Sylvain, Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from SF on 29 Sept 2019
thank you for the good mark

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from SF on 12 Sept 2019
Thank you for this good mark

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a incredible place and a true five stars hotel. Great swimming pool great view of the forest fantastic rooms. The restaurant is pricy and the food not that great but the atmosphere is great
Stayed 1 night in Aug 2019
Response from SF on 28 Aug 2019
Thank you for letting us have this great review of our property. It was a pleasure to have you there and hope to see you again soon. Sylvain, Quality Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable Service I would Highly Recommend this Hotel!
Stayed 1 night in Aug 2019
Response from SF on 28 Aug 2019
We were dilighted to have you here and we thank you for your recommendation. Sylvain, Quality Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site. Must make a dinner reservation before you arrive as there was no room in the outside casual dining when we arrived.
Stayed 1 night in Jul 2019
Response from SF on 9 Jul 2019
Thank you for the positive comment. It is true that the terraces of the fine dining and casual restaurants are both very popular during the summer season. Looking forward to welcoming you again very soon at Tiara Chateau Hotel Mont Royal, Sylvain, Quality Manager

10/10 Excellent

J Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Updated Chateau in quiet setting near CDG
Honestly I was prepared for the chateau to be charming but perhaps tired. I was pleasantly surprised to find a recently remodeled hotel that was clean and modern in a charming chateau. We were greeted warmly and all the staff was friendly and helpful. The rooms were very comfortable in every detail. One of our party mentioned a lack of USB outlets in the room, but that is not a complaint. We will plan to return and the location near the airport is ideal for late morning or afternoon flights.
Stayed 1 night in Jun 2019
Response from SF on 28 Jun 2019
We are so pleased that you loved Tiara Chateau Hotel Mont Royal and its grounds. We trully offer "la vie de château à la Française" so close from Paris and CDG airport. Kind regards, Sylvain, Quality Manager

8/10 Good

Howell, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, small hotel is scenic setting. Wonderful staff. Unfortunately, often used for business conferences and meetings, which preempted our use of the dining room for diner. The bar menu was generous and delicious, however. The pool is indoors and small, the hot tub's heater was turned off. But the spa staff was exceptional.
Stayed 2 nights in Jun 2019
Response from SF on 24 Jun 2019
We thank you very much for taking the time to write your comments on your recent experience at the Tiara Château Hotel Mont Royal. We are happy to read that you enjoyed your stay with us and you appreciated the location, the team and our restaurant "Bar Stradivarius". The satisfaction of our guest is our highest priority and we are delighted to read that you had an enjoyable experience with us. Your compliments are the best reward for our team, who strive to provide an excellent service. Hoping you'll get the opportunity to come and visit us again soon. Kind regards, Sylvain, Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from SF on 17 Jun 2019
Thank you for the good mark

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from SF on 17 Jun 2019
Thank you for the good mark

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure to have a car....
Very lovely but very removed from and town to walk to. Great if you have a car.
Stayed 6 nights in May 2019
Response from SF on 29 May 2019
Thank you Angela for the excelent mark of 10. We are very pleased to note your complete satisfaction during your recent stay at Tiara Chateau Hotel Mont Royal nestled in the heart of the forest of Chantilly. Sylvain F., Quality Manager

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from SF on 21 May 2019
Thank you for the good mark

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience to stay in an old castle in an area close to downtown
Stayed 1 night in Apr 2019
Response from SF on 25 Apr 2019
It's so rewarding for us to read the entire satisfaction of our guests. Thank you for sharing. Sylvain F., Quality Mgr

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I stayed in.100% this hotel will be in my best hotel list. Very nice welcome by all the staff . Happy staff . Clean and quiet very relaxing time . My and my wife can’t wait to visit this hotel again. Big thanks to everyone at the hotel.
Stayed 1 night in Jan 2019
Response from SF on 5 Feb 2019
Thank you so much for the kind words. The Team and myself look forward to welcoming you soon again. Sylvain, Quality Manager

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
History in a beautiful building- needs some....
The area of Chantilly is very beautiful and on arrival the hotel is a massive chateau, the overall feeling is the hotel is a little tired and need some extra tlc. We stayed in a upgraded room - the challenges are no update plug sockets, no coffee machine it was powdered instant coffe - 5* that’s a huge no. Faculties is the room, no extra cushions, toiletries were nice, the restaurant experience was okay although wrong order delivered and we asked for a table at 8pm and told no want available yet the restaurant was empty? The pool and spa was tired and also the pool wasn’t clean. Overall glad we went and saw this part of France although overall wouldn’t go back unless it had a refurb
Stayed 1 night in Jan 2019
Response from SF on 1 Feb 2019
Dear Deborah, Thank you for your constructive feedback. Every year we dedicate a substantial budget to the maintenance of our historic castle nested in the middle of the Chantilly woods, but this is never enough to get everything perfect. Good news : Nespresso machines, pillows and Louis XV armchairs are on their way. The team and myself look forward to welcoming you back, Sylvain, Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from SF on 20 Dec 2018
Thank you for the good mark Sylvain Quality Manager

10/10 Excellent

Marlyn, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is situated in a very lush secluded side of Paris. It’s the ultimate getaway to relax and enjoy nature!
Stayed 1 night in Sep 2018

10/10 Excellent

Julie, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. Far from the city but I enjoyed it. The staff were very friendly. The room service was great.
Stayed 2 nights in Aug 2018

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My relaxing stay
Was a great place to see sites close by and very quiet place
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disabled Access Room Review.
As a wheelchair user I pre booked the Disabled Access room at the hotel. The room is large and very nicely furnished. Sadly, like so many hotels, the management deem it necessary to locate the wheelchair room near to some noisy extractors (The pool I think). The bathroom is of a good size but does not have a shower wall mounted seat and suitable hand rails. A basic necessity for a accessible room. I thus requested a plastic chair for use. A stool was thereafter supplied which was too small, thus I was forced to use my own wheelchair whilst in the shower, far from perfect. Otherwise the room was very impressive. The hotel has parking at differing heights and does not provide a dedicated disabled parking bay. We were lucky and managed to park at the ideal point. A dedicated bay should be considered by the hotel. Overall an impressive hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Tiara Chateau Mont Royal
The hotel rooms were incredible along with all facilities. The food in both the terrace and formal restaurant was awesome. Great choice of wine in both locations. The team at the hotel are very attentive, however providing you enough space not to feel rushed about. The train to paris was very easy, however the taxi ride booked by the hotel was not cheap (20 euros for a 5 minute drive). Highly recommend and we plan to stay again.
Stayed 2 nights in Aug 2018