Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, even though it indicates your experience wasn't ideal.Your comment about the property needing some updates is valuable to us. We are constantly working on improvements to our facilities and guest experience.We are committed to providing a comfortable and up-to-date environment for all our guests. We apologize that we fell short of your expectations during your stay.Please know that we are exploring ways in which we can update our property and guest amenities so that we can put together a cost-effective action plan that will hopefully not significantly affect the rates we are able to offer our guests. We hope you'll give us another chance in the future to experience the progress we're making.

Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, even though it indicates your experience wasn't ideal.Your comment about the property needing some updates is valuable to us. We are constantly working on improvements to our facilities and guest experience.We are committed to providing a comfortable and up-to-date environment for all our guests. We apologize that we fell short of your expectations during your stay.Please know that we are exploring ways in which we can update our property and guest amenities so that we can put together a cost-effective action plan that will hopefully not significantly affect the rates we are able to offer our guests. We hope you'll give us another chance in the future to experience the progress we're making.

Dear Marcia,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback, even though it indicates your experience wasn't ideal.Your comment about the property needing some updates is valuable to us. We are constantly working on improvements to our facilities and guest experience.We are committed to providing a comfortable and up-to-date environment for all our guests. We apologize that we fell short of your expectations during your stay.Please know that we are exploring ways in which we can update our property and guest amenities so that we can put together a cost-effective action plan that will hopefully not significantly affect the rates we are able to offer our guests. We hope you'll give us another chance in the future to experience the progress we're making.

Dear Marc,Thank you for taking the time to leave a review of your recent stay at our hotel. We sincerely apologize that the missing towels and malfunctioning TV detracted from your experience.We understand how frustrating it must have been to arrive at your room without towels and then discover the TV required a code you weren't aware of. These are basic amenities that should have been readily available, and we apologize for the inconvenience they caused during your stopover.Addressing the Issues:Towel Availability: We are reinforcing our housekeeping protocols to ensure all rooms are fully stocked with towels before guest arrival.TV Functionality: We are reviewing our guest information packets and in-room signage to ensure clear instructions are provided on how to operate the TV, including any required codes.Moving Forward:We strive to provide a comfortable and convenient experience for all our guests, and we fell short in your case. We appreciate you letting us know about these issues, as it helps us identify areas for improvement.While we understand this may not have been the most ideal rest stop on your travels, we hope you were still able to get a good night's sleep.

Dear Douglas,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed your stay with us.We appreciate you choosing our hotel and look forward to welcoming you back soon!

Dear Cath,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our convenient location in walking distance to the local restaurants. We appreciate you choosing our hotel and look forward to welcoming you back soon!

Dear James,Thank you for taking the time to leave a perfect 5/5 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our indoor pool.We appreciate you choosing our hotel and look forward to welcoming you back soon!

Dear Robert,Thank you for taking the time to leave a perfect 5/10 rating and share your feedback on your recent stay at our hotel! We're thrilled to hear that you enjoyed our indoor pool.We appreciate you choosing our hotel and look forward to welcoming you back soon!

Thank you for taking the time to leave a review and share your experience at our hotel. We appreciate your feedback and apologize for any shortcomings you encountered during your stay.. This is certainly not up to our standards, and we sincerely apologize for the negative impact it had on your stay. We take cleanliness very seriously, and we will immediately investigate this matter with our housekeeping staff to ensure it doesn't happen again. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. We are committed to providing a clean and comfortable environment for all our guests, and we will take the necessary steps to ensure that future guests have a positive experience.

Thank you for your feedback. I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations. I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues, however non-specific, to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide

Yes, it's unfortunate that we have a 1:1 parking-to-guestroom ratio. We do our best to advertise that our parking is limited, too. If you have any suggestions on improving our communication in that respect, we're all ears. Meanwhile, we appreciate your taking the time to provide feedback; we also thank you for choosing to stay with us and hope that if there's a next time we're able to provide a more exceptional stay experience.

Here's a response template you Dear John,Thank you for taking the time to leave a review of your recent stay at our hotel, even though the rating indicates it wasn't ideal.We sincerely apologize that your experience fell short of the standards we strive to provide. Your feedback is invaluable in helping us identify areas for improvement. However, since you haven't included any comments in your review, it's difficult for us to pinpoint the exact issues you encountered.We are committed to providing a comfortable and enjoyable experience for all our guests, and we take all feedback seriously.We hope you'll give us another chance in the future to demonstrate the improvements we are constantly working on.

Dear Brandy,Thank you for taking the time to share your experience at our hotel, even though it was a brief one. We are incredibly sorry to hear that the condition of your room and the overall atmosphere fell so far short of your expectations, and we completely understand why you chose not to stay.The issues you identified are unacceptable, and we sincerely apologize for the inconvenience and discomfort they caused you.We want to acknowledge and appreciate your positive feedback for the kind and helpful front desk staff member. We strive to provide excellent customer service at every touchpoint, and we are glad this aspect of your experience was a bright spot.Thank you again for your feedback. We are taking your concerns seriously and implementing immediate steps to improve. We hope that you will consider giving us another opportunity to regain your trust in the future.Sincerely,Heather

Dear Amanda,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are incredibly sorry to hear that your experience fell short of your expectations, and we understand why you rated it only 1 star. Having to change your own sheets is completely unacceptable, and we sincerely apologize for this inconvenience.We take all guest feedback seriously, and we are actively working to address the issues you raised. Here are some specific steps we are taking:Reviewing our housekeeping procedures: We are committed to ensuring that all guest rooms are thoroughly cleaned and inspected before arrival. We will be implementing additional quality control measures and retraining our housekeeping staff to prevent similar incidents from happening again.Investigating the condition of the linens: We will be investigating why the provided sheets were not in good condition and taking steps to ensure that all our linens meet our high standards.Improving guest communication: We are reviewing our communication protocols to ensure that guests are informed promptly if there are any issues with their rooms or amenities. This will allow us to address any concerns quickly and efficiently.We understand that having access to an indoor pool was a positive aspect of your experience, and we appreciate you mentioning it. We want to assure you that we are committed to providing all our guests with a clean, comfortable, and enjoyable stay.Thank you again for your feedback. We hope that you will consider giving us another opportunity to earn your trust in the future.Sincerely,Heather

Thank you for taking the time to share your feedback and rate your recent stay at our hotel with 2 stars. We sincerely apologize that your experience did not meet your expectations. We take all guest feedback seriously, and we are deeply concerned to hear about the issues you encountered with cleanliness and mold in your room.We value your business and hope that you will give us another chance to show you the level of service and quality you deserve. We are committed to making improvements to ensure that all our guests have a positive and enjoyable stay at our hotel.Please do not hesitate to contact me directly if you have any further questions or concerns. We are here to help in any way we can.Sincerely,Heather

5 stars?! Are you sure you didn't accidentally hit an extra star? All jokes aside, we're truly humbled by your amazing review. What specifically did you enjoy the most about your experience?

Thank you for bringing your experience to our attention. We are deeply sorry to hear about the issues you encountered during your recent stay at our hotel. It is completely unacceptable for our guests to experience anything less than clean, comfortable, and safe accommodations.Thank you for your understanding and feedback. We hope that you will give us another opportunity to earn your trust in the future.Sincerely,Heather

Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

Thank you for taking the time to review your stay with us; we're saddened to know that you've had such a negative experience, though!Thank you for letting us know where we're failing and what issues you experienced. Knowing these things help us to coordinate and apply measures and practices for improvements going forward.

We're so sorry to find you've had such a negative experience at our hotel - if staff were unable to resolve your concerns when it was bright to their attention during your stay, we hope that you'll share those specific concerns with us, so that we may know in what ways we can improve going forward. We thank you for taking the time to rate your stay with us, and hope that in the future, we're able to provide a far better experience.

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn P.General Manager

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn P.General Manager

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn PlacenciaGeneral Manager352-237-0715

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn PlacenciaGeneral Manager352-237-0715

Thanks for rating your stay with us, We're so glad you enjoyed it!

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn PlacenciaGeneral Manager352-237-0715

Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during your stay at our hotel. We understand your concerns and take them very seriously.We are currently undergoing renovations to address the issues you mentioned. The renovations are extensive and include upgrades to the rooms, common areas, and ventilation systems. We are working diligently to complete the renovations as soon as possible.We are also addressing the shortage of silverware. We are ordering additional forks and other utensils to ensure that guests have everything they need.We appreciate your feedback and will use it to improve the quality of our accommodations and services. We are committed to providing our guests with a comfortable and enjoyable stay.Please contact us directly if you have any further questions or concerns. We are happy to help in any way we can.Sincerely,The Hotel Management Team

Thank you for your feedback! We're glad you found your room to be decent and clean. We apologize for the unpleasant odor in the hallways and are taking steps to address the issue. We appreciate you highlighting the helpfulness of our kitchen/breakfast staff, and we'll be sure to pass along your compliments. We value your feedback and will use it to improve the guest experience for everyone.

Scott,I apologize for the inconvenience caused by the mold in your shower. We take guest satisfaction very seriously and want to assure you that we are taking steps to address this issue.We sincerely apologize for this disruption to your stay and appreciate your understanding.

Thank you for bringing this to my attention. I understand your concern and agree that the hotel is in need of a complete renovation. I have been aware of the issue for some time and have been considering various options.I understand that this is a complex issue, and I want to assure you that I am committed to making the best decisions for the future of the hotel.Sincerely,Heather

I understand your frustration and disappointment with your recent stay at our hotel. It's disheartening to hear that your experience fell far short of our standards and expectations.I want to assure you that we take all guest feedback seriously, and we appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable stay for all our guests, and your feedback will be used to identify areas for improvement.Thank you for your feedback. We hope to have the opportunity to welcome you back and show you the true hospitality we strive to provide.Carolyn PlacenciaGeneral Manager352-237-0715

We apologize if the condition of your room was in any way sub-par; we'll certainly look into the issues with the ripped shower curtain and needed updates. The remote wasn't working? Did you attempt to notify the desk staff during your stay? Certainly, they would have come to help, but if you did notify the staff and they didn't or weren't able to assist, then we truly apologize for that as well. We'll look into ways to be better able to assist our guests in those instance. We thank you for staying with us, and appreciate your feedback about your stay. We certainly hope that upon your next visit, we're able to provide a far better experince.

Dear Candace,Thank you so much for your kind words about the Country Inn. We are thrilled to hear that you enjoy your stays with us.We are proud of our team of dedicated staff members who work hard to provide our guests with a comfortable and enjoyable experience. Your positive feedback is a testament to their hard work and commitment to excellence.We will be sure to share your compliments with our staff. They will be delighted to hear that their efforts are appreciated.Thank you again for choosing the Country Inn. We look forward to welcoming you back soon.Sincerely,Dear [Guest Name],Thank you so much for your kind words about the Country Inn. We are thrilled to hear that you enjoy your stays with us.We are proud of our team of dedicated staff members who work hard to provide our guests with a comfortable and enjoyable experience. Your positive feedback is a testament to their hard work and commitment to excellence.We will be sure to share your compliments with our staff. They will be delighted to hear that their efforts are appreciated.Thank you again for choosing the Country Inn. We look forward to welcoming you back soon.Sincerely,Country Inn Manger

Dear Victoria,Please accept my sincerest apologies for the inconvenience and frustration you experienced when you were unable to gain access to your room due to the unavailability of our staff member. I understand that having to wait for an hour while your key was inside the room is unacceptable, and I am truly sorry for this lapse in service.I have spoken to the staff member involved, and she has expressed her deep regret for her actions. She has assured me that she will be more mindful of her responsibilities and will make sure that such an incident does not occur again.To make amends for this situation, I would like to offer you a complimentary [amenity or service] during your stay. I hope this gesture will demonstrate our commitment to providing our guests with the exceptional service they deserve.Thank you for your patience and understanding. We value your feedback and will use it to improve our services.Sincerely,Country Inn Ocala Manager

Dear Jensen,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are truly sorry that your experience was not up to our standards.We apologize for the roach you found in your bathroom. We take pest control very seriously and have a regular schedule of treatments. We will be sure to have this issue addressed immediately.We also apologize for the unpleasant odor you noticed in your room. We do not allow smoking in our hotel, and we will investigate this matter further.We regret that the curtains in your room did not block out the light. We will have maintenance repair the curtains as soon as possible.We value your feedback and will use it to improve our services. We hope that you will give us another chance to show you the level of service and accommodations that you deserve.Sincerely,Country Inn Manger

I sincerely apologize for the unpleasant experience you had at our hotel. I understand that you were greeted by a strong odor upon entering your room, and that the overall condition of the room was not as advertised. I am deeply disappointed to learn that our hotel fell short of your expectations.I want to assure you that we take guest feedback very seriously, and we are committed to addressing the issues you have raised. We have already begun an investigation into the source of the odor, and we are taking steps to repair the water damage in the hallways. We will also be inspecting the mattresses and air conditioning units in all of our rooms to ensure that they are in good working order.In addition, we are reviewing our amenities list to make sure that we are providing our guests with the essentials they need. We are committed to providing our guests with a clean, comfortable, and enjoyable experience, and we are grateful for your feedback in helping us to improve our services.Thank you again for your feedback.Sincerely,Heather Jay

Thank you for your feedback! We're glad you found your room to be decent and clean. We apologize for the unpleasant odor in the room and are taking steps to address the issue. We value your feedback and will use it to improve the guest experience for everyone.

We're so sorry if the staff service or demeanor was in any way lackluster... Perhaps they were having an off day, as we're all usually pretty upbeat and welcoming. We'll look into it and help anybody who may need it. As for the cockroach - we certainly apologize that you had to experience that! We're goingt o ensure our pest control pay us a few extra visits, to ensure our hotel is a pest-free environment. We appreciate you bringing to our attention, so that we can prevent another such occurrence. We thank you for writing about your say and hope that upon your next visit, we can provide an excellent experience!

Thank you for writing about your stay. Your feedback is important to us, both for knowing where we're doing well and for knowing where we need improvements. SincerelyCarolyn P.General Manager352-237-0715 ext..103

Wendy - First, let us say thank you for choosing our hotel in the first place. Next, please allow us to apologize for the condition of the room you were checked into - we can assure you this is not the standards we uphold here at Country Inn of Ocala; truly, we apologize that you had such a negative experience at our property. The bathrooms were indeed out of order at that time, as there was a plumbing issue which is causing those toilets to overflow if used; we've had a plumber out twice already, to attempt to clear whatever is blocking the shared draining between the two lobby restrooms, but the issues is recurring. We will be contracting a sewage company with specialty tools (such as a type of endoscope, to investigate blockages), who will be better suited to resolve that problem. On behalf of the desk clerk at your check out, we'll provide some guidance on being more attentive to guests on their way in, out, or just passing through the lobby. We understand, though, how hard being a single working mother can be; perhaps she had no one at home to ensure her children were safe, and had no choice but to bring them to work - what better place than a hotel, a place meant for resting.We do hope that in the future, we may have a chance to redeem your opinion of our building, staff, service and amenities, and wish you safe travels in the meantime.

Thank you for staying with us, and also for your feedback. We sincerely apologize for the disrepair you experienced during your stay; we will use this feedback for major improvements to be made in the coming months. We hope that you will give us another chance in the future to provide an excellent stay experience.

We're so sorry your last stay with us was so disappointing - we don't have a record of you having made any comment or complaint during your stay, but we'll certainly look into your concerns and escalate for improvement anything that we find! We do have many improvements already being planned on, as we are indeed under new ownership and are working with a new management company who are helping us to improve in a lot of those areas you mentioned, such as updating the furniture, replacing mattresses and re-caulking the tubs and other areas.We certainly hope that upon your next visit to Ocala, that we are able to impress you with those improvements and present ourselves again as the jewel we once were.

We're so sorry your last stay with us was so disappointing - we don't have a record of you having made any comment or complaint during your stay, but we'll certainly look into your concerns and escalate for improvement anything that we find! We do have many improvements already being planned on, as we are indeed under new ownership and are working with a new management company who are helping us to improve in a lot of those areas you mentioned, such as updating the furniture, replacing mattresses and re-caulking the tubs and other areas.We certainly hope that upon your next visit to Ocala, that we are able to impress you with those improvements and present ourselves again as the jewel we once were.

Thank you so much for the 5/5 rating - we're glad to hear you enjoyed your stay with us! We hope you'll come stay with us again in the future.

We are committed to making sure that our guests have a comfortable and enjoyable experience, and we appreciate your feedback in helping us to do so.General Manager

Thanks, we're glad you enjoyed your stay!

Hi, Cheryl - you're absolutely right, we do need some updating. But the good news is, we have those updates coming in the future. We're even working on some of them now, like sprucing up our external appearance, and making the shrubbery outside look more inviting. We have even more than that planned, although the major things will take some time. We recently entered the family of Choice Hotels, so they, along with our property management team, are getting us up to the standards our guests expect of us. Hopefully we'll even exceed those expectations, soon!Still, we appreciate your feedback, and we'll keep in mind that things still need work, and continue to improve.