Exterior

Reviews of Holiday Inn Express Oneill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Oneill, an IHG Hotel
1020 E Douglas St, O'Neill, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 232 reviews" "
Rating 8 - Good. 66 out of 232 reviews" "
Rating 6 - Okay. 21 out of 232 reviews" "
Rating 4 - Poor. 9 out of 232 reviews" "
Rating 2 - Terrible. 3 out of 232 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah Tamar, Falls Church

Travelled with family and small children
Liked: Amenities
The staff was wonderfully friendly and even provided a toy to play with in the pool!
Stayed 3 nights in Dec 2023
Response from Din on 11 Jan 2024
Dear Rebekah Tamat,Thank you so much for choosing to stay with us and for taking the time to share your fantastic feedback! We're thrilled to hear that you had a wonderful experience and that our staff made a positive impression with their friendliness. It's always our goal to create a welcoming and enjoyable atmosphere for our guests.We're delighted that you enjoyed the added touch of a toy in the pool – we believe in creating memorable moments, and it's heartening to know that it contributed to your overall satisfaction.Once again, thank you for choosing our hotel. We appreciate your patronage and look forward to serving you again.Regards,Dinesh C.Gm

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Din on 17 Dec 2023
Dear Laura,Thank you for choosing to stay at Holiday Inn Express in O'Neill and for rating your experience with us. We're pleased that you had a satisfactory stay. If there's anything specific you'd like to share about your visit or if you have any suggestions for improvement, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future.Best regards,Dinesh C.GM

6/10 Okay

Amanda

Response from Din on 5 Mar 2024
Dear Amanda,Thank you for your recent stay at Holiday Inn Express, O'Neill, and for taking the time to share your rating. We noticed your stay was rated 3 out of 5, and we're concerned we didn't fully meet your expectations. We'd welcome any specific feedback you have, as your insights are invaluable for our improvement.Please feel free to reach out if you'd like to discuss your experience further or if there's anything specific we can address. We're committed to enhancing your experience and hope to have the opportunity to exceed your expectations in the future.Warm regards,Dinesh C.GM

8/10 Good

JAMI

Travelled with family
Disliked: Property conditions & facilities
Hot tub was out of order
Stayed 2 nights in Sep 2023
Response from Din on 26 Sept 2023
Dear Jami,Thank you for choosing to stay at Holiday Inn Express, O'Neill, and for providing us with your feedback. We appreciate your review and value your input.We regret to hear that the hot tub was out of order during your stay, and we apologize for any inconvenience this may have caused. We wanted to inform you that we have made the decision to remove the hot tub from our property, and it has already been removed from our website as an available amenity.We are continually making improvements to enhance our guests' experiences, and your feedback is essential in this process. While we understand your disappointment regarding the hot tub, we hope that you enjoyed the other aspects of your stay.If you have any further comments or suggestions, please do not hesitate to share them with us. We appreciate your business and hope to have the opportunity to welcome you back to our hotel in the future.Warm regards,Dinesh C.GM

8/10 Good

russ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Only had 1 wash cloth in our king bed room and the soap dispenser was mounted to the wall to where you had to dispense the soap and go over the counter about 2 feet to get to the sink. So would have to go over shave kit or makeup kit that was sitting there. Hot tub was under repair or cleaning.
Stayed 1 night in Sep 2023
Response from Din on 18 Sept 2023
Dear Russ,We sincerely appreciate your recent stay at Holiday Inn Express, O'Neill, and for sharing your feedback with us. We are delighted to hear that you had a positive experience with our staff.We apologize for the inconvenience you encountered during your stay. Your feedback is essential, and we take it seriously. Regarding the issue with the washcloth and the soap dispenser placement, we regret any inconvenience this may have caused. We will address these concerns with our housekeeping and maintenance teams to ensure we can enhance the guest experience moving forward.Regarding the hot tub, we apologize for the inconvenience. However, we want to clarify that the hot tub is not temporarily under repair or cleaning; it is, unfortunately, permanently closed. We understand the disappointment this may have caused and appreciate your understanding of the situation.Your valuable feedback helps us improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to reach out to us directly. We are here to ensure your stay with us is exceptional.Thank you for choosing Holiday Inn Express, and we look forward to serving you again.Warm regards,Dinesh C.GM

10/10 Excellent

Rhonda

Stayed 1 night in Sep 2023
Response from Din on 7 Jan 2024
Dear Rhonda,Thank you for choosing to stay with us at Holiday Inn Express O'Neill and for rating your experience with us.We're delighted that you had a pleasant stay, and we hope to welcome you back again soon!Best regards,Dinesh C.G.M.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing Especially Because Of Price
I was extremely disappointed not only in that one of the main amenities (the hot tub) was permanently closed but I found a very alive brown reclus spider in the bathroom and another dead bug on the floor by the refrigerator. When management was told I received 2000 IHG points and an apology. I did not expect to pay top dollar for a cheaper hotels bug worry and lack of sleep. May not bother others but personally have a sever allergic reaction to spiders in particular. Hope any other stays have proven to be as “comfortable” as I am paying for.
Stayed 2 nights in Sep 2023
Response from Din on 17 Sept 2023
Dear Kimberly,Thank you for taking the time to share your feedback about your recent stay with us at Holiday Inn Express, O'Neill. We value your opinion and deeply apologize for the inconveniences you experienced during your visit.We're genuinely sorry to hear about the issues you encountered. This is certainly not the experience we want our guests to have, and we understand how unsettling this must have been, especially considering your severe allergic reaction to spiders.We appreciate your understanding of the situation and your willingness to bring it to our attention. We take all guest concerns seriously, and we have already taken immediate action to address these issues. Rest assured, our pest control and maintenance teams are working diligently to ensure such occurrences do not happen in the future.We're glad that our team was able to compensate you with 2000 IHG points and extend our sincerest apologies at the time of your report. Your feedback helps us to improve, and we will use this incident as an opportunity to enhance our services and maintain the high standards our guests expect.We understand that you had high expectations, especially given the price you paid for your stay, and it is truly disappointing that we fell short of those expectations. Please know that we are committed to delivering the comfort and quality our guests deserve, and we hope you'll consider giving us another chance to provide you with a much more enjoyable experience in the future.Once again, we apologize for the inconvenience you experienced during your stay, and we appreciate your valuable feedback. If you decide to visit us again, please do not hesitate to contact us directly, and we will ensure that your stay is as comfortable and worry-free as possible.Thank you for choosing Holiday Inn Express, and we look forward to the opportunity to serve you better in the future.Warm regards,Dinesh C.GM

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Din on 7 Jan 2024
Dear David,Thank you for choosing to stay with us at Holiday Inn Express O'Neill and for taking the time to rate your experience. We hope you had a pleasant stay, and we appreciate your positive rating.Warm regards,Dinesh C.G.M.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Floor in entry way not clean.
Stayed 1 night in Sep 2023
Response from Din on 7 Sept 2023
Dear Julie,Thank you for choosing to stay at Holiday Inn Express, O'Neill, and for providing us with your valuable feedback. We truly appreciate your perfect 5/5 rating.However, we are sorry to hear about the issue you encountered with the cleanliness of the floor in the entryway. Please accept our sincerest apologies for any inconvenience this may have caused during your stay.We take cleanliness seriously, and your feedback is crucial in helping us identify areas that need improvement. Rest assured; we will address this matter promptly with our housekeeping team to ensure that such incidents are minimized in the future.Your comfort and satisfaction are our top priorities, and we are committed to providing you with a flawless experience during your next visit. If you have any further comments or suggestions, please feel free to share them with us.Once again, thank you for your feedback and for choosing Holiday Inn Express. We hope to have the pleasure of welcoming you back soon and exceeding your expectations in every way.Warm regards,Dinesh C.GM

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Our stay was great and the staff were very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Din on 7 Sept 2023
Dear Paulette,Thank you so much for choosing to stay at Holiday Inn Express, O'Neill, and for taking the time to share your feedback. We are thrilled to hear that you had a fantastic experience during your stay and that you rated us 10/10!It's wonderful to know that you found our stay great and that our staff left a positive impression. Providing friendly and helpful service is a top priority for us, and your kind words reaffirm that we are on the right track.We truly appreciate your support and recommendation. If you ever find yourself in the area again, we would be honored to welcome you back for another outstanding stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.Thank you once again for your kind words, and we look forward to serving you in the future.Warm regards,Dinesh C.GM

6/10 Okay

Deborah

Liked: Staff & service
No
Stayed 1 night in Aug 2023
Response from Din on 31 Aug 2023
Thank you for taking the time to provide feedback about your recent stay at Holiday Inn Express, O'Neill. We sincerely appreciate your input as it helps us understand our guests' experiences better and make necessary improvements.We noticed that you rated your stay with us as 3 out of 5 and left the comment "No." We're sorry to see that your experience wasn't as satisfactory as we would have hoped. Your feedback is essential, and we'd like to know more about what aspects of your stay didn't meet your expectations.If you could provide us with more details or specific concerns, we would be grateful. Your feedback will aid us in addressing any issues and enhancing the quality of our services for future guests.Thank you for your time and consideration. We hope to have the chance to improve your impression of our hotel during your next visit.Best regards,Dinesh C.GM

8/10 Good

Tia

Stayed 1 night in Aug 2023
Response from Din on 28 Aug 2023
Dear Tia,Thank you for taking the time to tell us about your experience at Holiday Inn Express O'NEILL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, O'Neill.Sincerely,Dinesh C. GM

10/10 Excellent

Aleisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Place to Stay for Ashfall
Lovely hotel, 20-25 minutes from Ashfall, which was the reason for our trip. This is a great place to stay to do that. Hotel desk staff were very nice & helpful, directing us to a delicious dinner spot! I'd do this again anytime.
Stayed 1 night in Aug 2023
Response from Din on 26 Aug 2023
Dear Aleisa,Thank you for choosing to stay at Holiday Inn Express, O'Neill, and for sharing your positive feedback about your recent visit. We're delighted to hear that you had a wonderful experience and that our hotel suited your needs perfectly.We're glad that our location proved convenient for your trip to Ashfall, and that you found our hotel to be a lovely place to stay for that purpose. It's great to know that our staff was helpful and that their assistance in directing you to a delicious dinner spot enhanced your stay.We truly appreciate your kind words and recommendation. Knowing that you'd choose to stay with us again anytime is a wonderful compliment and motivates us to continue delivering excellent service and accommodations.Thank you once again for your stay and for sharing your experience. We look forward to the opportunity to welcome you back in the future.Best regards,Dinesh C.GM

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O'Neil was real.
An overnight stay in a city we never heard of turned out quite enjoyable. Thanks to staff at Holiday Inn and the Mexican restaurant.
Stayed 1 night in Aug 2023
Response from Din on 13 Aug 2023
Dear Phillip,Thank you for choosing to stay at Holiday Inn Express, O'Neill, and for sharing your positive feedback with us. We're delighted to hear that your overnight stay in our city turned out to be an enjoyable experience.Our team takes pride in providing excellent service and ensuring that our guests have a comfortable and pleasant stay. We're thrilled that you found our staff's efforts contributed to your positive experience.It's also wonderful to know that you had a great dining experience at the Mexican restaurant. We're glad that the combination of our hospitality and local dining options added to the enjoyment of your stay.Should your travels bring you back to O'Neill in the future, we would be absolutely delighted to have the opportunity to welcome you back to our hotel.Thank you once again for your feedback and for choosing Holiday Inn Express, O'Neill.Best regards,Dinesh C.GM

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! The whole hotel was clean and orderly and the rooms were comfortable.
Stayed 1 night in Aug 2023
Response from Din on 7 Aug 2023
Thank you for choosing to stay at Holiday Inn Express, O'Neill, and for your kind feedback! We are thrilled to hear that you had a wonderful experience during your recent stay with us.Our team takes great pride in providing friendly and attentive service to all our guests, and we are delighted that you found our staff to be so friendly. We believe that a warm and welcoming atmosphere makes all the difference, and we are thrilled that our team made your stay even more enjoyable.Maintaining a clean and orderly environment throughout the hotel is a top priority for us, and we are pleased to know that you found everything to be up to your expectations. Your comfort is essential to us, and we are delighted that you found the rooms to be comfortable during your stay.Your perfect score of 5/5 means a lot to us, and it serves as motivation for us to continue delivering exceptional service and creating memorable experiences for all our guests.Thank you for your kind words and for recommending our hotel. It was a pleasure to have you as our guest, and we would be absolutely delighted to welcome you back on your next visit to O'Neill.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. Your comfort and satisfaction are of the utmost importance to us.Once again, thank you for your feedback and for choosing Holiday Inn Express, O'Neill.Best regards,Dinesh C.GMHoliday Inn Express, O'Neill

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visit
They did a good job with the remodel The room was very nice comfy bed spacious loved the new shades really kept the light out Only suggestion I would have if the towels were somewhat rough The staff was very nice and helpful as well
Stayed 5 nights in Jul 2023
Response from Din on 2 Aug 2023
Dear Tammy,Thank you so much for choosing to stay at Holiday Inn Express, O'Neill, and for taking the time to share your fantastic feedback with us! We are thrilled to hear that you had a wonderful experience during your stay, and we truly appreciate your perfect rating of 10/10.We are delighted to know that you enjoyed the newly remodeled room! Your kind words about the comfortable bed, spaciousness, and the effectiveness of the new shades in keeping out the light mean a lot to us. We always strive to create a relaxing and pleasant environment for our guests, and it's rewarding to see that our efforts made a positive impact on your stay.We also appreciate your suggestion regarding the towels. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously work to improve our amenities and services.Furthermore, I am glad to hear that our staff provided you with excellent service. We take pride in our team members, and we are thrilled that they were able to enhance your experience by being helpful and accommodating throughout your stay.It was truly a pleasure to have you as our guest, and we hope that you will consider staying with us again in the future. Thank you once again for choosing Holiday Inn Express, O'Neill, and for your glowing review. We look forward to the pleasure of hosting you again soon!Warm regards,Dinesh C.GMHoliday Inn Express, O'Neill

10/10 Excellent

Leisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Din on 2 Aug 2023
Thank you for staying with us at Holiday Inn Express, O'Neill. We do appreciate your feedback.Sincerely,Dinesh C. GM

10/10 Excellent

Traci

Stayed 1 night in Jul 2023
Response from Din on 24 Aug 2023
Dear Traci,Thank you for taking the time to tell us about your experience at the Holiday Inn Express O'Neill.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, O'Neill.Sincerely,Dinesh C. GM

10/10 Excellent

EDUARDO

Stayed 1 night in Jul 2023
Response from Din on 10 Aug 2023
Dear Eduardo,Thank you for staying with us at the Holiday Inn Express, O'Neill and thank you for your feedback.Regards,Dinesh C.GM

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O’Neil Rest
Great stay. Comfortable clean. Breakfast good.
Stayed 1 night in Jul 2023
Response from Din on 18 Jul 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express O'NEILL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4023364500 or holidayoneill@gmail.com.Sincerely,Dinesh C. GM4023364500holidayoneill@gmail.com

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Din on 3 Jul 2023
Dear Joseph,Thank you for choosing to stay at Holiday Inn Express, O'Neill! We are thrilled to receive your feedback and are delighted to hear that you had an excellent experience during your stay. Your perfect score of 5/5 is greatly appreciated.At Holiday Inn Express, O'Neill, we strive to provide outstanding service and a comfortable environment for our guests. We are pleased to know that we met your expectations and that you enjoyed your time with us.We are grateful for your kind words, and we will share your positive feedback with our team. It serves as encouragement to continue delivering exceptional service to all our guests.Thank you for choosing Holiday Inn Express, O'Neill. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Dinesh C.GM

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got what we expected.......a great hotel and great service.
Stayed 1 night in Jun 2023
Response from Din on 29 Jun 2023
Dear James,Thank you for choosing to stay at Holiday Inn Express, O'Neill! We truly appreciate your positive feedback and are delighted to hear that we met your expectations during your stay. Your 5/5 rating and kind comment about our hotel and service mean a lot to us.At Holiday Inn Express, O'Neill, we strive to provide a memorable and exceptional experience for all our guests. We are thrilled to know that we delivered on this promise, and that you found our hotel to be great and our service to be excellent.Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Should your travels bring you back to the area, we would be honored to welcome you back for another outstanding stay.Thank you again for choosing Holiday Inn Express, O'Neill and for taking the time to share your feedback.Best regards,Dinesh C.GM

2/10 Terrible

Joy

Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Din on 30 Jul 2023
Dear Joy,I am writing in response to your recent stay at the Holiday Inn Express, O'Neill, and the feedback you provided.First and foremost, I want to extend my sincerest apologies for the disappointment and inconvenience you encountered during your stay with us. Please know that we take guest feedback seriously, as it helps us identify areas for improvement and make necessary changes to enhance the overall guest experience.I understand from your feedback that there was an issue with the use of the pool. We apologize for any confusion regarding our policy, which stipulates that only registered guests are allowed access to these amenities. The policy is in place to ensure the safety, comfort, and privacy of all our guests. While we strive to accommodate our guests' needs, we must adhere to these rules consistently for the benefit of everyone staying with us.Your concerns have been duly noted, and we will take this opportunity to review our communication procedures to ensure that our policies are clearly communicated during check-in and on our information materials.Your experience is not reflective of the high standards we aim to uphold at Holiday Inn Express, O'Neill.Once again, we apologize for the inconvenience you encountered during your visit.Best regards,Dinesh C.GMHoliday Inn Express, O'Neill

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Din on 27 Jun 2023
Dear Hope,Thank you for choosing Holiday Inn Express, O'Neill for your recent stay. We appreciate your feedback and are glad to know that you had a positive experience overall. Your rating of 8/10 is greatly appreciated.We value your feedback and will continue to work towards providing excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay.Thank you once again for your valuable feedback.Best regards,Dinesh C.GMHoliday Inn Express, O'Neill

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modem decor.. lighting very good.. huge tv.
Stayed 1 night in Jun 2023
Response from Din on 27 Jun 2023
Dear Rebecca,Thank you for choosing to stay at Holiday Inn Express, O'Neill! We appreciate your feedback and are thrilled to hear that you had a fantastic experience during your stay. We take pride in providing exceptional service to all our guests, and your 5/5 rating is truly appreciated.We hope to welcome you back soon for another outstanding stay!Best regards,Dinesh C.GMHoliday Inn Express, O'Neill

4/10 Poor

ann

Stayed 2 nights in Jun 2023
Response from Din on 21 Jun 2023
Dear Ann,Thank you for choosing to stay with us at Holiday Inn Express in O'Neill. We genuinely appreciate your feedback and take your concerns seriously. We deeply regret that your experience fell short of your expectations, and we sincerely apologize for any inconvenience caused during your stay.To better understand the specific areas where we can improve, we kindly request additional information regarding the aspects of your visit that you found unsatisfactory. Your feedback is invaluable to us as we constantly strive to enhance our services and provide a pleasant stay for all our guests.We are committed to ensuring guest satisfaction, and we would like to address your concerns directly. Please get in touch with our customer service team at your earliest convenience, either by phone or email. We value your feedback and would appreciate the opportunity to further discuss your experience and work towards a resolution.Once again, we apologize for any shortcomings and thank you for bringing them to our attention. We hope to have the chance to regain your trust and provide you with the exceptional stay that is synonymous with our brand. We look forward to hearing from you soon.Best regards,Dinesh C.GMHoliday Inn Express, O'Neill

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Din on 17 Jun 2023
Dear Doug,Thank you for choosing to stay with us at Holiday Inn Express in O'Neill and for taking the time to provide us with your feedback. We appreciate your rating and value your opinion.We are glad to hear that overall, you had a positive experience during your stay. However, we would like to understand how we can improve and provide an even better experience for our guests. If you have any specific suggestions or areas where you feel we can enhance our services, please feel free to share them with us. Your feedback is valuable to us as we continuously strive to exceed our guests' expectations.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to our hotel in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Best regards,Dinesh C.GM

8/10 Good

Justice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Din on 9 Jun 2023
Dear Guest,Thank you for choosing to stay at Holiday Inn Express, O'Neill, and for taking the time to provide us with your feedback. We're delighted to see that you rated your experience with us as 4 out of 5.We appreciate your positive rating, and we would love to know how we can make your next stay even better. Your satisfaction is our top priority, and your feedback helps us identify areas where we can improve. If you have any specific suggestions or requests, please feel free to share them with us.Once again, we appreciate your valuable feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Dinesh C.GM

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Din on 20 Apr 2023
Dear Roger,Thank you for taking the time to share your experience at the Holiday Inn Express in O'Neill. We are thrilled to hear that you had a wonderful stay and gave us a 10/10 rating. We strive to provide exceptional service and amenities to all our guests, and we are delighted to know that we exceeded your expectations.Your feedback is greatly appreciated, and we will be sure to share your feedback with our team. We hope to have the pleasure of welcoming you back to Holiday Inn Express, O'Neill soon for another memorable stay.Sincerely,Dinesh C.GM

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the cost
Very modern rooms. Very comfortable beds.
Stayed 2 nights in Apr 2023
Response from Din on 20 Apr 2023
Dear Michel,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel's rooms to be modern and comfortable, especially our beds. We understand the importance of a good night's sleep when traveling, and we're glad that we were able to provide you with a comfortable stay. We hope to have the pleasure of welcoming you back to Holiday Inn Express, O'Neill in the future.Regards,Dinesh C.GM

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Din on 10 Apr 2023
Dear Susan,Thank you for taking the time to rate your stay at Holiday Inn Express, O'Neill, with a perfect 5 out of 5! We're thrilled to hear that you had a positive experience during your time with us.At Holiday Inn Express, we're committed to providing our guests with a comfortable and enjoyable stay, and it's great to know that we were able to meet your expectations. We hope that you had a restful and relaxing stay with us, and we look forward to welcoming you back again soon. Thank you for choosing to stay with us!Regards,Dinesh C.GM

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Din on 20 Feb 2023
Dear Danielle,Thank you for taking the time to tell us about your experience at Holiday Inn Express O'NEILL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, O'Neill.Regards,Dinesh C.GM

10/10 Excellent

Doreatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very clean and friendly staff! Breakfast was amazing and so many choices!
Stayed 1 night in Jan 2023
Response from Din on 23 Jan 2023
Dear Doreatha,Thank you for taking the time to tell us about your experience at Holiday Inn Express O'NEILL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, O'Neill.Sincerely,Dinesh C. GM

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.
Good overall. Pretty spendy for the location.
Stayed 1 night in Dec 2022
Response from Din on 25 Dec 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express O'NEILL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Hope to see you around on your next trip to O'Neill.Sincerely,Dinesh C.GM

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was the best.
Stayed 1 night in Aug 2022
Response from Shelly on 10 Aug 2022
We are very grateful for your compliment. We do hope to provide you with the best service on your return to our area. Sincerely Shelly Front desk manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Comfy. Clean. Shelly at the front desk was wonderful. Great breakfast.
Stayed 2 nights in Aug 2022
Response from Shelly on 10 Aug 2022
Thank you for that amazing compliment. We hope to see you again. Shelly Front desk manager

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated facility. Workout room.
Stayed 1 night in Aug 2022
Response from Shelly on 7 Aug 2022
Thank you for choosing to stay with us and saying such kind things. We hope to see you when you are in the area again. Sincerely Shelly Front desk manager

10/10 Excellent

Nicolette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy!
Clean and comfortable beds! Hotel is doing some remodeling, our room was new and updated. Room was clean! Beds and pillows very comfortable - got a good nights sleep! Would definitely recommend!
Stayed 1 night in Jul 2022
Response from Din on 30 Jul 2022
Dear Nicolette, Thank you for sharing your recent experience and staying with us at Holiday Inn Express, O'Neill. Glad to hear that you enjoyed your stay with us. waiting to serve you again on your next trip to O'Neill. Sincerely, Dinesh C. GM

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Din on 25 Jul 2022
Dear Patricia, Thank you for your ratings and thank you for staying with us at Holiday Inn Express, O'Neill. Hope to see you again soon!!! Thanks Dinesh C. GM

10/10 Excellent

Jason, Sheffield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good breakfast. Would stay here again.
Stayed 1 night in Jul 2022
Response from Din on 23 Jul 2022
Dear Jason, Thank you for staying with us at Holiday Inn Express, O'Neill and thank you for your feedback. We hope to serve you again soon!! Regards, Dinesh C. GM

10/10 Excellent

Lesa, Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We’ve stayed here many times visiting family. This is our first time in a couple years and they have made some great improvements to the rooms and the amenities are great as ever.
Stayed 1 night in Jun 2022
Response from Din on 27 Jun 2022
Dear Lesa, Thank you for taking the time to tell us about your experience at Holiday Inn Express O'NEILL. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you. Sincerely, Dinesh C. GM

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities
This is a nice place to stay.
Stayed 2 nights in Jun 2022
Response from Din on 25 Jun 2022
Dear Stacey, Thank you for recommending and staying with us at Holiday Inn Express, O'Neill. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, O'Neill. Regards, Dinesh C. GM

10/10 Excellent

Corrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was friendly. Breakfast was fantastic.
Stayed 1 night in Jun 2022
Response from Din on 19 Jun 2022
Dear Corrina, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express O'NEILL. We hope to see you soon!!! Regards, Dinesh C. GM

4/10 Poor

Carol

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower was a mess the head was a mess we paid for two people and only had one was cloth. The mattresses was not comfortable and the other person complained of her back hurting before she got out of bed. Would I spend the extra money it cost again probably not. Your last questions has not one thing to do with the conditions of the room or my stay there and feel they are disgusting
Stayed 1 night in May 2022
Response from Din on 19 Jun 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express O'NEILL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We already started renovating all guest rooms and soon we will complete our remodeling project. Thanks Dinesh C. GM

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large, the breakfast buffet was outstanding, and the staff was very freindly. I would recommend this hotel to anyone.
Stayed 3 nights in May 2022
Response from din on 19 Jun 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express O'NEILL. Glad to hear you enjoyed your recent stay with us and appreciate your kind comments about our staff and service. Waiting to serve you again on your next trip to O'Neill. Regards Dinesh C. GM

6/10 Okay

Michelle M

Travelled with family
Disliked: Staff & service
Stayed 1 night in Feb 2022
Response from Din on 3 Apr 2022
Dear Michelle M, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express O'NEILL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely, Dinesh C. GM

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area
Stayed at this hotel for 4 nights. Comfortable, clean and friendly staff. This the best hotel in the area of ONeill, Nebraska which is surrounded by small rural towns and villages. Breakfast buffet is very good.
Stayed 2 nights in Feb 2022
Response from Din on 1 Mar 2022
Dear Kathleen, We appreciate your comments about our staff and service and thank you for sharing your recent experience with us. Waiting to serve you again soon!!! Regards, Dinesh C. GM

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Din on 24 Feb 2022
Dear Mark, Thank you for your ratings and thank you for staying with us at Holiday Inn Express, O'Neill. Hope to serve you again!! Regards, Dinesh C. GM

8/10 Good

Krystal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable rooms. A nice stay.
Stayed 1 night in Feb 2022
Response from Din on 14 Feb 2022
Dear Breanna, Thanks for your feedback about your recent stay with us at Holiday Inn Express, O'Neill. Hope to see you again soon!!! Regards, Dinesh C