Exterior

Reviews of Super 8 by Wyndham Fredericksburg

2 out of 5
Super 8 by Wyndham Fredericksburg
557 Warrenton Road, Fredericksburg, VA

Reviews

6.0
Rating 10 - Excellent. 123 out of 814 reviews" "
Rating 8 - Good. 198 out of 814 reviews" "
Rating 6 - Okay. 180 out of 814 reviews" "
Rating 4 - Poor. 146 out of 814 reviews" "
Rating 2 - Terrible. 167 out of 814 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

mario

Travelled with group
No towells,no hanger for cloth
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Hello Mario,Thank you for taking time and give your feedback. It is very important for us.I apologize for inconveniences happened during your stay at our property.We never rent any room without basic necessary items in a room. Towel is a basic necessary items for the room and for the guest. So we always make sure once our housekeepers done with their room that everything is good in a room. We accept that we do not have cloth hangers in a all rooms because this property is under renovation and we are waiting for supplies from the vendor. We did place order for cloth rack and hangers but we did not received delivery yet. We will have delivery soon and we will install as soon as we will get it in all rooms.Thank you,

2/10 Terrible

Claudia

Stayed 1 night in Mar 2024
Response from Management on 15 Apr 2024
Hello Claudia,Thank you for taking time and give us your feedback. It is very important for us.We can see your rating but we can't see any comments on which basis you gave us this law rating. If you would put any comments than we will try to improve our services in those areas.Thank you,

6/10 Okay

Kenneth

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Kenneth, We appreciate you choosing to stay with us. If there was anything that did not meet your expectations, please feel free to contact us directly so we can address any concerns. We hope you had an enjoyable time overall during your stay with us.

4/10 Poor

Pablo

Business traveller
I had issues with the sink, so I told the front desk lady but issue was never taken care of!!
Stayed 6 nights in Mar 2024
Response from Management on 15 Mar 2024
Hello Pablo,Thank you for taking time and give us your feedback.We apologize for inconveniences happened during your stay. We will talk to our front desk why she didn't inform our maintenance person? But after we show your feedback we did send our maintenance person to check the sink and there is nothing wrong with it hot water and cold water both were working fine and there was no leakage.Thank you,

10/10 Excellent

Randy

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Randy,We are joyful to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic visit!

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bath tub was very dirty. The floor was filthy. This is the worst place that I have ever stayed at in all my life.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Nancy, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will work diligently to address your concerns. We hope you will consider staying with us again in the future to provide a better experience.

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello GREGORY,We are delighted to hear that you had a wonderful experience during your stay! If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future!

4/10 Poor

Nevin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
No working ice/vending machines. Someone else entered the room claiming to have been assigned the room. No way I could get a good night sleep now.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Nevin, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable experience for all our guests. We are constantly working to improve our facilities to ensure their proper functioning. We encourage you to contact our management team directly to discuss your concerns in more detail and assist you further.

8/10 Good

Bunyaminu Sanusi

Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Bunyaminu Sanusi,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the near future.

10/10 Excellent

Georgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Georgette,Thank you for sharing your feedback on the cleanliness and spaciousness of our hotel. We take pride in providing a comfortable and well-maintained environment for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Like the manager and the area
Stayed 1 night in Dec 2023
Response from Management on 25 Dec 2023
Hello David,Thank you for taking time and give us your feedback. It is very important for us.It is good to hear that you like area and you like our manager. We try our best to give best service to our guest.Thank you,

6/10 Okay

Danny

Business traveller
Disliked: Staff & service
The elevator was rickety and did not have a current inspection sticker, wifi was horrible could never get my firestick logged in had to use my phone hotspot. Room was clean, room was never cleaned over 6 days, price was good.
Stayed 2 nights in Dec 2023
Response from Management on 25 Dec 2023
Hello Danny,You never called at desk and complaint about wifi. We have 24 X 7 technical support for our wifi service and every room has a number for it. You never allowed housekeeper in your room for service and we had a discussion about let housekeeper in for cleaning. I think you didn't see sign stated that Elevator inspection certificate will be provided at the desk by request.We were wondering if you had so many issues with our property than why would you stayed for so many nights? You were the one keep saying our employee this is the best motel you have found in the area so far.We can understand if you have to follow the rules and policies of the property and you don't like and have to check out.Thank you,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello James,Thank you for your feedback on the cleanliness of your room. We strive to maintain high standards of cleanliness to ensure a comfortable stay for our guests. Your positive comment is greatly appreciated and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 24 Dec 2023
Hello Gregory,Thank you for choosing our hotel for your stay! We truly appreciate your positive rating and we're delighted to hear that you had a great experience. If you have any additional feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Shannon

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first motel that is ACTUALLY pet friendly! I called 5 different ones that were listed online as “pet-friendly” but when I called they had a max weight of 25-30 pounds and they required proof of Service animals. This motel was just a small, very reasonable pet fee and no papers required. I am definitely going to be stopping here every trip I made from now on! Definitely recommend! Super friendly and welcoming staff, and very clean!
Stayed 1 night in Dec 2023
Response from Management on 23 Dec 2023
Hello Shannon,It is good to hear that you found your pet fee reasonable. Also you found our staff friendly and welcoming. Positive feedback give us positive energy to serve better to our guest. We will keep try our best to give better service to our guest.Thank you,

4/10 Poor

Danny

Disliked: Staff & service
All kinds of ground floor rooms open asked for down stairs placed in 2nd floor room.
Stayed 2 nights in Dec 2023
Response from Management on 23 Dec 2023
Hello Danny,Thank you for taking time and give us your feedback. Your feedback is very important for us.When you checked in you show vacant rooms but we had a reservation with the special request about 1st floor. We have to satisfied the request. Your reservation had no special request. So we assigned room as per the availability.For your future reference if you have any special request please mention in your reservation so any property will help you with your special request.Thank you,

6/10 Okay

Danny

Travelled with family, Business traveller
Disliked: Staff & service
Mattress covers to small constantly popping of matress, 0 housekeeping.
Stayed 2 nights in Dec 2023
Response from Management on 22 Dec 2023
Hello Danny,Thank you for taking time and give us for feedback. It is very important for us.Thank you for letting us know about Mattress cover. We did check it. It says right size but still we changed it and put new on.Thank you,

10/10 Excellent

victoria

Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello victoria,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Kaitlyn

Stayed 7 nights in Dec 2023
Response from Management on 17 Dec 2023
Hello Kaitlyn,Thank you for taking time and give us your feedback.It is good to hear positive response from the guest.

10/10 Excellent

Brenda

Stayed 4 nights in Nov 2023
Response from Manager on 31 Dec 2023
Hello Brenda,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Roberta

Stayed 1 night in Nov 2023
Response from Management on 17 Dec 2023
Hello Roberta,Thank you for taking time and give us your feedback.It is good to hear positive response from the guest.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Robert,Thank you for your positive feedback! We're thrilled to hear that you had such an exceptional experience during your stay with us. We look forward to welcoming you back soon!

2/10 Terrible

Janyce

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though the room was NON-SMOKING it stank cigarette. There was even cigarette ashes on the window sill. The only reason we stayed was because it was late in the night and we were too tired.
Stayed 1 night in Oct 2023
Response from Management on 14 Oct 2023
Hello Janyce,Thank you for taking time and give us your feedback. It is very important for us.I apologize for inconvenience during your stay at our property. We always make sure that non-smoking room doesn't stank cigarette or any other smell. If you would complaint about it at the front desk we would change your room. We have someone available at front desk 24 hours to help our guest. We like to provide best experience to our guest.Thank you,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was clean and had no problems. breakfast was just a coffee machine and small power bar.
Stayed 1 night in Oct 2023
Response from Management on 9 Oct 2023
Hello Mr Robert,It is good to hear that you found our room clean and you had no problem. I am sorry that you were not happy with our breakfast. At present we are serving breakfast as per Wyndham requirements. We are planning to add more items on our breakfast menu. You will see changes soon.Thank you,

6/10 Okay

Vivien

Stayed 1 night in Oct 2023
Response from Management on 4 Oct 2023
Hello Vivien,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 3 Oct 2023
Hello Mr Richard,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Crystal,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for my stay
Stayed 2 nights in Sep 2023
Response from Management on 27 Sept 2023
Hello Mr Ismael,Thank you for sharing your feedback. It is good to hear that you like our property and you enjoyed your stay at our property. We hope you will give us opportunity to serve you again soon.Thank you,

8/10 Good

Anita

Business traveller
Disliked: Property conditions & facilities
It was a place to sleep it was clean but old.
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Anita ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Short stay
Really good room. Only stayed a few hours as I was moving several states and this was my stopping point. Clean room and bed was comfortable especially given the price.
Stayed 1 night in Sep 2023
Response from Management on 17 Sept 2023
Hello Jennifer,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our room and bed was comfortable.This property is under renovation. We just finished guest room renovation. We are working on exterior renovation and bathroom renovation. You will see more changes in next visit in the area.Thank you,

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside needs attention
Stayed 1 night in Sep 2023
Response from Management on 10 Sept 2023
Hello MS Barbara,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you are happy with our property. We recently took over this property and this property is under renovation. We just finish interior renovation and now we are working on exterior renovation. You will see changes in couple of months.Thank you,

6/10 Okay

Michael

Stayed 1 night in Sep 2023
Response from Management on 27 Oct 2023
Hello Mr Michael,Thank you for taking time and give us your feedback. Your feedback. This property is still under renovation. We just finished interior renovation. Now we are working on a exterior renovation. You will see changes soon.Thank you,

6/10 Okay

Mark

Liked: Cleanliness
The rooms are old and need a refresh, but they are clean and reasonably appointed.
Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
Hello Mr Mark,Thank you for taking time and give us your feedback. Your feedback is very important for us.All over rooms are newly renovated. We recently took this property and this property is still under renovation. We just finished interior renovation. We just need to work on a bathroom in a rooms and we already start working on bathrooms. Also, we start working on a exterior renovation too. Thank you,

8/10 Good

Matthew

Stayed 2 nights in Aug 2023
Response from Management on 3 Sept 2023
Hello Matthew,Thank you for taking time and give us your feedback. Your feedback is very important for us.Thank you,

8/10 Good

Majed

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed for one night, the exterior property portion could've been better as it needs some renovation work. However, the rooms were much better and in cleaner condition.
Stayed 1 night in Aug 2023
Response from Management on 23 Aug 2023
Hello Mr Majed,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our rooms. This property is under renovation. We just finish interior renovation. We are working on a exterior renovation now. Within couple of months you will see changes.Thank you,

6/10 Okay

David

Clean
Response from Management on 19 Aug 2023
Hello Mr David,Thank you for taking time and give us your feedback. Your feedback is important for us. It is good to hear that you found our room clean. Thank you,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and air worked great . The convenience of having restaurants within walking distance was really great. The young lady that checked us in was very informative and pleasant to deal with . Thanks again
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug 2023
Hello Melissa,Thank you for being a valued guest and for providing us the feedback regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities
Check in was fast, the desk clerk was courteous and engaging.
Stayed 4 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hello Donald,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our clerk. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Alan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing. Bathroom tub was filthy - we had to request a different room. The clerk did move us - after telling us that nothing else was available. The in-house free breakfast was a non-humorous joke - coffee and a dry granola bar - really?? Last time we will ever stay there.
Stayed 1 night in Jul 2023
Response from Management on 23 Jul 2023
Mr Alan,Thank you for taking time and give us your feedback. Your feedback is very important for us.I apologize for inconvenience happened during your stay at our property Super 8,Fredericksburg, VA.You are saying something different in your feedback then your refund request. In your refund request we already explain to you that you never complaint for anything during your stay and here you are saying we moved you. We never moved you from any other room.Thank you,

8/10 Good

Don

Stayed 1 night in Jul 2023
Response from Manager on 12 Aug 2023
Hello Don,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Deirem

Stayed 3 nights in Jul 2023
Response from Manager on 19 Jul 2023
Hello Deirem,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Bridget

Business traveller
Liked: Staff & service, property conditions & facilities
Exterior seems old and a bit dodgy, rooms seem clean and updated according to room rate.
Stayed 1 night in Jul 2023
Response from Management on 15 Jul 2023
Hello Bridget,Thank you for taking time and give us your feedback. Your feedback is very important for us.It is good to hear that you like our rooms. We just renovated our all rooms. This property is still under renovation. Now we will renovate exterior of the property. You will see changes in your next visit in the area.Thank you,

10/10 Excellent

Todd

Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hello Todd,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for the Price & SAFE
It may not be the Hilton, but the room & this area was 99% Decent for what I paid. Convenient enough after a pretty long trip. Fair for the price, I have 0 complaints
Stayed 1 night in Jul 2023
Response from Management on 12 Jul 2023
Hello Ruben,It is good to hear that you like our room and area. We recently renovated this property. This is property is not 100% renovated yet. You will see more changes in your next visit.Thank you,

8/10 Good

Anthony

Stayed 1 night in Jun 2023
Response from Management on 4 Jul 2023
Hello Anthony,Thank you for taking time and give us your feedback. Your feedback is very important for us. It is good to hear that you like our property and you enjoyed your stay.Thank you,

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy, rooms are super clean! Better than I expected for the price.
Stayed 1 night in Jun 2023
Response from Management on 30 Jun 2023
Hello Christina,Thank you for taking time and give us your feedback.It is good to hear that you like our check in process and you found our room clean. Positive feedback gives us energy to give better service to our guest. We will share your feedback with our staff.Thank you,

10/10 Excellent

lois, charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was accommodating. The area was safe
Stayed 1 night in Jun 2023
Response from Management on 27 Jun 2023
Hello Lois.Thank you for taking time and give us your feedback. It is good to hear that you found our room clean and our accommodating staff. Positive feedback gives us more energy to give better service to our guest. We will share your feedback with our staff.Thank you,

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jun 2023
Response from Management on 21 Jun 2023
Hello Tammy,Thank you for taking time and give us your feedback.It is good to hear you that you are happy with our staff and their services. Positive feedback gives us and our staff good energy to give better service to our guest.We will share your feedback with our staff.Thank you,

10/10 Excellent

Ludwig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover ate long day
The room was clean and well kept. Keep up the good work.
Stayed 1 night in Jun 2023
Response from Manager on 16 Jun 2023
Hi Ludwig,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

2/10 Terrible

Marta

Stayed 1 night in Jun 2023
Response from Management on 14 Jun 2023
Hello Marta,I apologize for bad experience at our property. You made a reservation thru 3rd party and they are the one decide the price not the property. Because of all miscommunication you feel that. We can't control 3rd party promotions and other benefits.Thank you,