All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.
8/10 Good
Clay
Travelled with family
22 Mar 2024
Liked: Cleanliness, staff & service, amenities
Facilities are a little run down, but still working well. Great price and nice staff in an area where you will either pay significantly more for slightly better, or slightly less for horrible.
Clay
Stayed 1 night in Mar 2024
Response from Christy on 23 Mar 2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.
8/10 Good
Mohammad
17 Feb 2024
Mohammad
Stayed 1 night in Feb 2024
Response from Christy on 23 Mar 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.
Will definitely be coming back. It was exactly what we needed and I would recommend the hotel to anyone.
The staff were excellent and please make sure this is relayed to the hotel’s management.
Thank you.
Graham
Stayed 9 nights in Feb 2024
Response from Christy on 13 Feb 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Mount Vernon and the services we provide for our valued Customer's.. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. We cant wait to see you again.
8/10 Good
DeeAnne
Travelled with family
10 Feb 2024
Liked: Amenities
Staff was friendly, and accommodations were adequate. Is quite dated.
DeeAnne
Stayed 1 night in Feb 2024
Response from Christy on 10 Feb 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words
Thank you for the rating that you gave us we appreciate you as our guest
6/10 Okay
Lyaja
Travelled with partner
19 Jan 2024
Liked: Staff & service
Lyaja
Stayed 1 night in Jan 2024
Response from CHRISTY on 19 Jan 2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
10/10 Excellent
Ivy
11 Jan 2024
Liked: Property conditions & facilities
Excellent Services
Ivy
Stayed 1 night in Jan 2024
Response from Christy on 12 Jan 2024
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
6/10 Okay
Sayed
27 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
Sayed
Stayed 1 night in Dec 2023
Response from Christy on 29 Dec 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.
6/10 Okay
Veronica
Travelled with family
17 Dec 2023
Liked: Staff & service, room comfort
Twice as Nice
Checking in was super easy. At the counter, our room was switched to one slightly bigger. I stayed here once before so it was nice to return. Breakfast was okay. Want more to eat? Denny's is located right across the way!!!
Veronica
Stayed 1 night in Dec 2023
Response from Christy on 17 Dec 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.
10/10 Excellent
Mikhail
8 Dec 2023
Mikhail
Response from Christy on 7 Feb 2024
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
Everything was great. We appreciated the accommodations. The staff was friendly and helpful.
Bob
Stayed 1 night in Nov 2023
Response from Christy on 23 Nov 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.Happy Holidays
first semi bad room i’ve gotten in over 7 stays. but still no complaints. love staying here. multiple chairs and space in the room.
beds and pillows are a 10/10
bathroom space 10/10
mirrors/lighting 10/10
tv size and channels 10/10
jaycion
Stayed 1 night in Nov 2023
Response from Christy on 20 Nov 2023
Thank you for selecting to stay with us. We appreciate you as our guest; your rating of a 10 really is great and we hope to see you again soon.
Not a good place to stay. So dirty, different types of bugs present in the rooms.
Verified traveller
Stayed 1 night in Nov 2023
Response from CHRISTY on 19 Nov 2023
Thank you for choosing to stay with us. We appreciate that you selected us. We apologize for the issues you discovered in your room, and we thank you for letting us know about them; we do wish you had let us know during your stay so that we could have taken care of them or moved you to a different room. We do hope to see you agai
Good location, close to shopping centres and restaurants
Ann
Stayed 1 night in Nov 2023
Response from Christy on 20 Nov 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon
6/10 Okay
Oguz
17 Nov 2023
Oguz
Stayed 1 night in Nov 2023
Response from Christy on 19 Nov 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.
10/10 Excellent
TARCELO
14 Nov 2023
TARCELO
Stayed 1 night in Nov 2023
Response from Christy on 16 Nov 2023
Thank you for selecting to stay with us. We appreciate you as our guest; your rating of a 10 really is great and we hope to see you again soon.
6/10 Okay
Harumitsu
13 Nov 2023
some issue with check in (networking problem)
Harumitsu
Stayed 1 night in Nov 2023
Response from Carmen on 15 Nov 2023
Thank you for selecting to stay with us we apologies that had any issues during your check in prosses; and hope the rest of your stay was a good experience.
4/10 Poor
Stephen
Travelled with family
29 Oct 2023
Substandard window treatments and the toilet tank was cracked. Carpet is in poor condition and needs to be replaced
Stephen
Stayed 1 night in Oct 2023
Response from carmen on 30 Oct 2023
Thank you for your feedback. we apologize for the conditions you mentioned this not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.
8/10 Good
john
Business traveller
27 Oct 2023
Liked: Cleanliness, staff & service, room comfort
john
Stayed 1 night in Oct 2023
Response from Christy on 27 Oct 2023
Thank you for the rating that you gave us we appreciate you as our guest
Very uncomfortable bed. The chairs need to be replaced. Filthy. I would never stay at a quality inn ever again.
Michelle
Stayed 1 night in Oct 2023
Response from Carmen on 14 Oct 2023
Thank you for contacting us. What you have described is not the impression we want our guest to experience, and we apologize. Your feedback is important to us, the issue you mentioned will defiantly be address thank you for your observation and sharing it with us
10/10 Excellent
Jessica
9 Oct 2023
Liked: Cleanliness, staff & service
Jessica
Stayed 3 nights in Oct 2023
Response from Christy on 11 Oct 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.
8/10 Good
Isabel
Travelled with family, Travelled with family and small children
I liked everything except for the carpet, it is too old and with wrinkles.
Staff was very friendly.
Isabel
Stayed 1 night in Oct 2023
Response from Christy on 9 Oct 2023
I would like to thank you for letting us know about your recent experience at our hotel.We take note of the information that you provided and we appreciate you bringing it to our attentionWe do hope that when your travels bring you in our direction that you will choose us again
Thank you for the rating that you gave us we appreciate you as our guest
10/10 Excellent
Nancy
1 Oct 2023
Nancy
Stayed 1 night in Sep 2023
Response from Christy on 23 Oct 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.
8/10 Good
Louis
30 Sept 2023
Liked: Cleanliness
Louis
Stayed 1 night in Sep 2023
Response from Carmen on 2 Oct 2023
Thank you for your review of our location! we appreciate you choose to stay with us, and we hope you will again.
The area it was in. Felt like we were in south central
Los Angeles.
Douglas
Stayed 2 nights in Sep 2023
Response from Carmen on 8 Sept 2023
Thank you for taking time to rate our location. Yes, we are a Historical Urban Suburban mix just like South-Central Los Angeles with lots of restaurants, coffee shops, parks and culture. There are many things to do and see in our area we hope you had the opportunity to experience some of the sites.