Lobby

Reviews of Hilton Arlington National Landing

3.5 out of 5
Hilton Arlington National Landing
2399 Richmond Hwy, Arlington, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 44 reviews" "
Rating 8 - Good. 7 out of 44 reviews" "
Rating 6 - Okay. 0 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ignacio, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at front desk. 10/10
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 28 Mar 2024
Thank you for your outstanding review! I am pleased you enjoyed our property. We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. I sincerely hope to have the chance of welcoming you back in the near future.Regards, Ben Deane, GM

10/10 Excellent

Nory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did have a little incident with our elevator next to our room we pressed to go to lobby and ended up in the cleaners lobby nothing wrong with this at all me and my family had a little laugh but overall everything was amazing totally recommend !!!
Stayed 2 nights in Mar 2024
Response from Ben Deane, GM on 28 Mar 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Ben Deane, GM

4/10 Poor

William, Rochester

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was an unpleasant stay. Had to ask to have room cleaned and it still was not done. Had to go find my own towels, to, tissues, coffee etc..people knocking on doors and running through halls all through the night. Obvious smell of marijuana in the halls despite this being a no smoking facility. I was VERY dissatisfied with this experience. My requested through front desk were written on post it notes and never fulfilled. Thank goodness the service closet was not far from my room so I could get my own clean towels to wash. What a disgrace. The lack of consideration from other guests added to this bad experience. Groups of young adults playing ding dong ditch is inconceivable. Will most likely NOT return.
Stayed 4 nights in Mar 2024
Response from Ben Deane, GM on 28 Mar 2024
Thank you for your detailed review and for sharing the various issues that you regrettably experienced on this occasion. Please know that we have taken your feedback seriously and followed up on the points you have kindly raised, internally with the team. It is only through such constructive comments that we are able to monitor and so improve the services we provide each day. I hope to reassure you of our commitment to making every effort that you are offered accommodations that is more suitable to your needs and preferences in the future. I wish to thank you again for your patience and understanding and we look forward to warmly welcoming you back.Regards, Ben Deane, GM

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 28 Mar 2024
We appreciate your excellent rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Ben Deane, GM

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great location. Highly recommend!
Stayed 1 night in Mar 2024
Response from Ben Deane, GM, Hilton Arlington National Landing on 22 Mar 2024
Dear Imani,Thank you for your kind recommendation! We understand details are important, which is why we put a lot of care into the standards of our work. A Hilton Arlington National Landing team member is always a phone call away to add personable products and services throughout your stay. I hope our Hilton has become one of your preferred hotels in National Landing! We look forward to welcoming you back soon.Warmest regards,Ben Deane, GM

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 16 Mar 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Ben Deane, GM

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 16 Mar 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Ben Deane, GM

8/10 Good

Manye

Stayed 2 nights in Mar 2024
Response from Ben Deane, GM on 16 Mar 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Ben Deane, GM

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because we had an overnight layover at DCA. The location was very convenient. We had an early morning flight and took the first shuttle to the airport and the gentleman working the front desk was very helpful. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 16 Mar 2024
Thank you for your kind review of your stay. Your positive feedback about your stay and the service provided by our staff is music to my ears. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will give credit to all team members involved in making your experience a stress-free and seamless one. We look forward to the opportunity of welcoming you back on many future visits with great excitement.Regards, Ben Deane, GM

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check-in, to shuttle driver, to cleanliness was amazing. The only disappointing thing about the hotel was the shower. The water pressure was utterly terrible. It can't be due to simply a "low-flow" showerhead. It was bad enough to write a review about it. That said, it would not keep me from staying here in the future.
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 16 Mar 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Ben Deane, GM

4/10 Poor

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 16 Mar 2024
It's a shame that your stay with us was not the top-notch experience we wanted for you. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your stay will receive a full and in-depth evaluation from our hotel management. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Ben Deane, GM

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient hotel to stay for an early morning flight from DCA.
Stayed 1 night in Mar 2024
Response from David Kasprzyk, GM on 10 Mar 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, David Kasprzyk, GM

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David Kasprzyk, GM on 10 Mar 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, David Kasprzyk, GM

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place
Stayed 1 night in Mar 2024
Response from Ben Deane, GM on 4 Mar 2024
Thank you for your superb rating! We're delighted to know that every aspect of our hotel lived up to your expectations. We put a lot of effort into ensuring our property is exceptionally clean and our service second to none. Your feedback verifies that we're succeeding in our mission to deliver unparalleled guest experiences. We eagerly look forward to your return in the not-too-distant future.Regards, Ben Deane, GM

8/10 Good

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest dislike with this hotel and others in the DC area, parking fee ($45/day). Basement garage which was very tight, don’t know how a full size truck or suv would do it. No microwave in room, mattress and pillows were comfortable. Close to Reagan National Airport, not sure if we’d stay here again.
Stayed 1 night in Feb 2024
Response from Ben Deane, GM on 25 Feb 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Ben Deane, GM

8/10 Good

Aymara

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I reserved o room with two queens, and the Hotel changed with q king bed.
Stayed 5 nights in Feb 2024
Response from Ben Deane, GM on 25 Feb 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Ben Deane, GM

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and so convenient to the airport.
Stayed 2 nights in Feb 2024
Response from Ben Deane, GM on 8 Feb 2024
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.Regards, Ben Deane, GM

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing.
Stayed 2 nights in Feb 2024
Response from Ben Deane, GM on 8 Feb 2024
I'm thrilled to learn your recent stay with us was practically perfect in every way! Thank you very much for your rave review! We do have an enviable location - you really can’t beat the fact that we are so close to the best that our area has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of Guest service.Regards, Ben Deane, GM

10/10 Excellent

Sushant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ben Deane, GM on 8 Feb 2024
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Ben Deane, GM

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and quiet
Stayed 1 night in Jan 2024
Response from Ben Deane, GM on 23 Jan 2024
We're incredibly grateful for your fantastic rating! Your perfect 5-star feedback speaks volumes, and it reassures us that we're on the right track in providing exceptional experiences for our guests. Your positive words are deeply appreciated, and we can't wait to have you as our guest again in the near future. Our team will be ready to make your next stay even more remarkable.Regards, Ben Deane, GM

10/10 Excellent

Leila

Stayed 1 night in Jan 2024
Response from Ben Deane, GM on 23 Jan 2024
Thank you for your fantastic rating! Your perfect 5-star feedback is the lifeblood of our continuous strive for perfection. Your satisfaction and happiness fuel our desire to provide only the best service. Your feedback is an affirmation of our success in this endeavor. We're already excited to welcome you back, ready to deliver an even more impressive experience on your next visit.Regards, Ben Deane, GM

10/10 Excellent

Haifa, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ben Deane, GM on 8 Feb 2024
Thank you for sharing your rating with us of your recent stay at our property. I was pleased to learn that overall you enjoyed your time with us and were looked after by our outstanding team - my colleagues take such pride in delivering an exceptional level of service to all of our guests. We look forward to welcoming you again and invite you to let us know if we can assist in making your next reservation.Regards, Ben Deane, GM

2/10 Terrible

Tyrone

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff sells drugs
Stayed 1 night in Jan 2024
Response from Ben Deane, GM on 23 Jan 2024
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Ben Deane, GM

10/10 Excellent

ZHAOHAN

Liked: Cleanliness, staff & service
Response from Ben Deane, GM on 16 Jan 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Ben Deane, GM

10/10 Excellent

Dietrich

Stayed 1 night in Jan 2024
Response from Ben Deane, GM on 16 Jan 2024
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.Regards, Ben Deane, GM