Down duvets, in-room safe, desk, laptop workspace

Reviews of Candlewood Suites Alexandria - Fort Belvoir, an IHG Hotel

2.5 out of 5
Candlewood Suites Alexandria - Fort Belvoir, an IHG Hotel
8847 Richmond Highway, Mount Vernon, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 242 reviews" "
Rating 8 - Good. 74 out of 242 reviews" "
Rating 6 - Okay. 33 out of 242 reviews" "
Rating 4 - Poor. 17 out of 242 reviews" "
Rating 2 - Terrible. 22 out of 242 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CWS Alexandria Ft Belvoir on 25 Mar 2024
Thank you for your review.

8/10 Good

Justine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to the staff for letting me stay an extra hour so that I could attend my virtual meeting- at the last minute!
Stayed 1 night in Jan 2024
Response from CWS Alexandria Ft Belvoir on 18 Jan 2024
Thank you for your review.

10/10 Excellent

Miya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CWS Alexandria Ft Belvoir on 28 Dec 2023
Thank you for your review.

6/10 Okay

angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.
Stayed 2 nights in Nov 2023
Response from CWS Alexandria Ft Belvoir on 4 Dec 2023
We apologize for any inconvenience you experienced at our hotel. We hope to see you back soon!

8/10 Good

Kathleen

Stayed 1 night in Oct 2023
Response from CWS Alexandria Ft Belvoir on 28 Dec 2023
Thank you for your rating.

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.
Stayed 1 night in Oct 2023

6/10 Okay

Beth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is under construction. No coffee/water or snacks available in lobby. Just a room. Zero amenities
Stayed 1 night in Jun 2023

6/10 Okay

Jacquelyn

Travelled with family
Disliked: Property conditions & facilities
The property was undergoing renovation. I wished we had known this before booking. I am sure the renovations are necessary and will make a nicer property. However, we drove nearly 10 hours to get to this property and had less than an ideal experience due to the renovations.
Stayed 2 nights in May 2023

8/10 Good

Kathleen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.
Stayed 4 nights in Apr 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Tayler

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire lobby was under construction. Loud sawing and due to construction they took away all dining options. Front desk staff was accommodating, but there was no notice anywhere in booking about all the construction.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was pleasant, however my husband and I thought that housekeeping was included not that we had to request it for the price we paid.
Stayed 4 nights in Apr 2023

4/10 Poor

Larry

Business traveller
Disliked: Property conditions & facilities, room comfort
Noisy, noisy, noisy.
The hotel is currently remodeling the hotel, so have constant banging upstairs 24 hours per day. Until the remodeling is complete, I would NOT stay in this hotel.
Stayed 7 nights in Mar 2023

6/10 Okay

Cassandra

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
never was told construction was being done. shower was broken. room flooded.
Stayed 2 nights in Mar 2023

6/10 Okay

Melissa

Disliked: Property conditions & facilities, room comfort
This was disappointing. Our room had an odor. The person who checked us in barely spoke two words. No explanation of where coffee was, etc. the back door was propped open several times. I had to hunt down clean towels on day 2 even though we had been out of the room all day it was not cleaned. Our keys stopped working on day 2 and because the front desk was mainly unattended people were left outside unable to even get in the lobby early in the morning. This hotel needs a major update, furniture was peeling and scratched. Super disappointing for an IHG property. Also I did not get any ihg points for my stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

GARY, Garnerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to visit my son in the Army. Was here for one night. Didnt see if anything worked or didnt work. It had almost a full kitchen. Didnt need to try any of it though. Price was right.
Stayed 1 night in Jan 2023

10/10 Excellent

Simonique

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not the best, but not the worst
Staff was great. Friendly. No complaints there. The room… not so great. I can deal with the banged up, slightly outdated furniture, and not so comfy mattress… for the price, none of that bothered me. But two of the main reasons I chose this room (instead of the Hampton Inn next door like I normally do) is because it had a kitchen and a bathtub. However, the stove didn’t work, the coffee machine was missing the actual coffee pot, and we had no chairs (like pictured, just an office chair and the table is connected to the wall so to eat together, we had to eat in bed…. (Which, I guess was okay since the stove didn’t work anyways and we couldn’t cook a decent meal that would be better sitting down)…..and the bathtub didn’t have a drain plug… A couple of the lights did not turn on, and fan in the bathroom didn’t work, but I will say, unlike some other reviews, it was clean and we did not see any bugs or have any issues like that…. Also, the water was hot. So no problems there either…. I was only there 2 nights and didn’t realize half of the other issues until well after being settled, and I’m sure they would've accommodated me (staff was friendly for the short time I had to deal with them ) , but it was a short trip and I didn’t have time to be “that” customer….. yes, I would stay again if I wanted a cheap, but decent enough place to stay that’s clean with hot water…. At the end of the day, that’s what matters for me when I’m on a quick, last minute trip like this was.
Stayed 2 nights in Jan 2023

10/10 Excellent

Milton

8/10 Good

Christina

Stayed 1 night in Jan 2023

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bugs.. what appeared to resemble cockroaches in the room!
Stayed 2 nights in Nov 2022

6/10 Okay

Cassaundra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was Smokey but the staff were very friendly and professional. Hospitality was on point.
Stayed 3 nights in Nov 2022

4/10 Poor

Rebecca

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Extremely disappointing for a candlewood. I don’t think I’ve ever seen a location in need of improvement as much as this one. It did appear to be clean as well as they can clean it with how ruff they furniture and stuff is. The staff was friendly that was about the only plus.
Stayed 1 night in Oct 2022

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
Exhaust fan in bathroom didn’t work, peeling paint on ceilings in bathroom, sticky floors, phone didn’t work, headboards and chairs peeling, a/c not cooling properly, hallway smelled of marijuana the entire stay, overall just not a place I would recommend.
Stayed 2 nights in Oct 2022

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was fairly clean and the WiFi worked reasonably well. It’s very run down and in need of major overhaul. Lampshades were broken, light fixtures in the bathroom were rusty, chair was threadbare, TV outdated and poor quality.
Stayed 1 night in Sep 2022

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience . One that I would highly recommend
Stayed 1 night in Sep 2022

6/10 Okay

Verne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpeting, room furniture and other items were a bit tattered and dirty. The room was not cleaned by the staff on the overnight stay. I noticed the same dirt and debris from foot traffic when I arrived and departed two days later. They seemed understaffed, as the desk managers were cleaning and folding laundry at the check in/out desk. I expected better.
Stayed 2 nights in Sep 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Tim L. on 24 Aug 2022
Thank you for your feedback. Glad you enjoyed the stay, look forward to seeing you next time. Thank you

2/10 Terrible

Rayce

Stayed 1 night in Aug 2022

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very satisfied
Stayed 1 night in Aug 2022
Response from Tim L. on 24 Aug 2022
Thank you for your feedback. Glad you enjoyed the stay, look forward to seeing you next time. Thank you

8/10 Good

Addius

Stayed 1 night in Jul 2022
Response from Tim L. on 24 Aug 2022
Thank you for your feedback. Glad you enjoyed the stay, look forward to seeing you next time. Thank you

10/10 Excellent

EDWIN

Travelled with family
Liked: Cleanliness, property conditions & facilities
no pool, no free brefest
Stayed 2 nights in Jul 2022
Response from J.W. on 25 Jul 2022
Thank you Edwin for the positive feedback

4/10 Poor

Napoleon

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Very nice property, the front counter folks are very unwelcoming. They dont greet you at ALL.... just NO & Yes.
Stayed 1 night in Jul 2022
Response from Tim L. on 24 Aug 2022
Thank you for your feedback. I apologize that we did not meet your expectation and deliver great customer service. I hope you come again and can have a better experience.Thank you

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2022
Response from J.W. on 25 Jul 2022
Thank you Annette for the positive feedback!

2/10 Terrible

Chad, Bryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No hot water. Bugs in the bathroom. Floor was dirty and sticky. The personnel at the hotel were very nice and helped us to remedy the situation.
Stayed 7 nights in Jun 2022
Response from Tim L. on 24 Aug 2022
Thank you for your feedback. I apologize that we did not meet your expectation. I hope you come again and can have a much better experience.Thank you

4/10 Poor

Alyssa

Disliked: Staff & service, amenities, property conditions & facilities
It would have been nice to have not only got water to take a shower with but also a 24hr handyman in case the current one was unavailable until Monday. You never put a guest in a room with a water issue.
Stayed 2 nights in Jun 2022
Response from J.W. on 18 Jul 2022
Dear Alyssa, Thank you for your feedback. I truly apologize for the inconvenience you faced during your stay. We take feedback seriously and will coach our team to make the necessary steps so we can provide a better experience in the future. Once again, I am truly sorry for the troubles you experienced during your stay.

8/10 Good

LAURENCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad will reserve my comment in case this was a one time incident staff was pleasant
Stayed 3 nights in Jun 2022
Response from JW on 27 Jun 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

LAURENCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bad wrong type of room but was corrected after the first night staff was extremely helpful
Stayed 1 night in Jun 2022
Response from JW on 27 Jun 2022
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Akpovoke

Disliked: Staff & service, amenities, property conditions & facilities
old ragging property, old furniture's,
Stayed 3 nights in May 2022

2/10 Terrible

vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from J.W. on 18 Jul 2022
Dear Vincent, Thank you for your review. We are sorry your experience did not meet your expectations. Please except my most sincere apologies.

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in May 2022
Response from JW on 27 Jun 2022
Thank you for staying with us. We appreciate the feedback.

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service
We checked in late in the night only to find out there was this intense cigar and smoke smell inside the room. We opted to change to another room, but the hotel was fully booked. But the General Mgr mad e few calls to find us a room in another property, which she eventually did. We do appreciate her help and support
Stayed 1 night in May 2022

2/10 Terrible

Michal

Travelled with family
The type of room I reserved was not available. The hotel canceled the reservation.
Stayed 1 night in May 2022

10/10 Excellent

Abiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cofee machine was broken down but still i love to come back
Stayed 1 night in Apr 2022
Response from JW on 27 Jun 2022
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with a small kitchen and comfortable bed, only issue was the shower only had two temps freezing cold and boiling hot.
Stayed 1 night in Apr 2022

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and good location
Stayed 3 nights in Apr 2022
Response from JW on 27 Jun 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Steven

Stayed 7 nights in Apr 2022
Response from CWS on 21 Jun 2022
Thank you for your feedback!

2/10 Terrible

Kevin

Stayed 2 nights in Apr 2022