"Unfortunately, my stay at the DoubleTree was negatively impacted by a troubling experience with the hotel shuttle service and the lack of follow-up afterward.
During the shuttle ride, the driver became involved in a verbal altercation with a passenger for no apparent reason. The interaction was aggressive and uncomfortable, creating an unsettling environment for everyone on board. Several passengers appeared shocked by the driver's behavior, and it left me feeling unsafe.
The driver's handling of luggage was also concerning. Bags were thrown rather than carefully loaded and unloaded, and luggage was falling and shifting, nearly hitting me. The driver was unwilling to assist passengers with their bags, which only added to the frustration.
After the incident, I filed a complaint with the hotel because I felt the behavior was unprofessional and raised legitimate safety concerns. However, I felt my concerns were dismissed. I was simply told that the matter had been forwarded to Human Resources, and I never received any meaningful follow-up or indication that the issue was being taken seriously.
While the hotel itself may have positive qualities, this experience significantly affected my impression of the property. Customer safety and respectful treatment should be priorities, and I was disappointed by both the incident and the hotel's response."
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