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Reviews of Holiday Inn Express & Suites Norfolk, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 246 out of 323 reviews" "
Rating 8 - Good. 57 out of 323 reviews" "
Rating 6 - Okay. 8 out of 323 reviews" "
Rating 4 - Poor. 9 out of 323 reviews" "
Rating 2 - Terrible. 3 out of 323 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Need more pet friendly rooms
Stayed 1 night in Mar 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and with nice amenities. King size with sofa bed is what I chose. Room to do yoga in my room and a hot tub with pool in the first floor as well. Very comfortable. A couple hours from Omaha.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Dec 2023

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Nov 2023

10/10 Excellent

Donald D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Nov 2023

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas, Verdigre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent would def stay again
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very nice and clean!! Very quiet! Easy access right off elevator. I'm a coffee ☕ drinker, so appreciate coffee readily available.
Stayed 1 night in Oct 2023

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept up and staff was friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wasn’t at the hotel only to sleep, but was very comfortable!!
Stayed 1 night in Oct 2023

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was fine
Stayed 4 nights in Oct 2023

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
We had a great stay. We were upgraded to a suite with a bedroom, which was great. The bathroom and couch/hide-a-bed could have used a little more cleaning, but overall the room was clean and comfortable. Breakfast had lots of options, pool area was clean and well stocked with towels. Staff all friendly. Easy and quick check in. Will stay again!
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super quiet and clean hotel. Got some much needed restful sleep.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay. Staff friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Randy, Berthoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. This is the third time I’ve stayed here.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023

10/10 Excellent

Viviana

Stayed 2 nights in Sep 2023

10/10 Excellent

Weldon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. The breakfast was very good and had plenty to chose from. The only issue was the pool was closed for maintenance in the morning with no notice except finding out when we went down to swim.
Stayed 1 night in Aug 2023

10/10 Excellent

Randy, Berthoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean!
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!! Staff was excellent, very friendly, very accommodating. Breakfast was great! Several choices to pick from.VERY CLEAN. It’s hard to find a business of any kind that still cares about whom they serve and their job performance. You guys rocked it! I Definitely will return
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Staff was very helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Tricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!
Very nice hotel. Friendly staff. Would definitely stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the city
Best in the city!
Stayed 1 night in Jul 2023

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stuff

10/10 Excellent

Cody

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great price. Easy!
Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 1 night in Jul 2023

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, along with extremely nice staff. Bed was comfortable, room was clean and ac worked well. Nice hot breakfast. Pool & jacuzzi was nice. Washer and dryers $1.25 to wash & $1.50 to dry. Fitness center and business center as well.
Stayed 1 night in Jul 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people working here
Stayed 1 night in Jun 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean. Bathroom amenities were great. Beds and pillows were perfect. Price was higher than expected.
Stayed 1 night in Jun 2023

10/10 Excellent

Jenny

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff
Stayed 2 nights in May 2023

10/10 Excellent

Koni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

BRUCE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, room was very nice.
Stayed 1 night in May 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and check-in & out, nice room, good breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Charlene

Stayed 1 night in Apr 2023