Front of property – evening/night

Reviews of Best Western Colonel Butler Inn

3 out of 5
Best Western Colonel Butler Inn
278 Mary Street, Niagara-on-the-Lake, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 471 out of 886 reviews" "
Rating 8 - Good. 328 out of 886 reviews" "
Rating 6 - Okay. 62 out of 886 reviews" "
Rating 4 - Poor. 20 out of 886 reviews" "
Rating 2 - Terrible. 5 out of 886 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing! My family and I enjoyed our stay very much and we will definitely come back! I highly recommend this place.
Stayed 1 night in Mar 2024

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very nice staff very friendly
Stayed 1 night in Feb 2024

8/10 Good

Jessica

Stayed 2 nights in Feb 2024

4/10 Poor

Jing Zhen

Stayed 2 nights in Dec 2023
Response from J. Vipari on 21 Feb 2024
Jing, Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your honest feedback, and we're sorry to hear that your experience fell short of your expectations, resulting in a 2-star rating.While we strive to provide exceptional service to all our guests, we noticed that the specific details of your concerns weren't outlined in your review. We sincerely apologize for any shortcomings you may have encountered during your visit.Our team is dedicated to continuous improvement, and your insights are crucial in helping us identify areas where we can enhance our services. If you could provide more details about your experience or any specific issues you encountered, it would be immensely helpful for us to address them directly.Your satisfaction is our top priority, and we want to ensure that every guest leaves with a positive and memorable experience. We value your feedback, and any additional information you can provide will assist us in making the necessary improvements.If you would prefer to discuss your concerns privately, please feel free to reach out to us directly.

6/10 Okay

Nicole

Stayed 1 night in Feb 2024

8/10 Good

Morgan

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice property close to downtown, friendly staff, very good breakfast options
Stayed 3 nights in Feb 2024

8/10 Good

Doug

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. I liked the breakfast and the fitness room. There is no elevator, so that could be an issue for someone not good with stairs. It's also a bit of a climb to get into the shower, so that could be an issue for older folks. There's a nice bar and restaurant pretty much attached to the hotel, which is handy.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Glenn

Everything was fine.
Stayed 1 night in Jan 2024

10/10 Excellent

Andie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a suite and really liked the fireplace with living area.
Stayed 3 nights in Dec 2023

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property just outside the NOTL main drag. Not a whole lot close by so you would need to walk/drive to the Main Street. Room was spacious and breakfast was enjoyable.

8/10 Good

Anton

Business traveller, Travelled with partner
Gym equipment broken Some painting needs to be done I was impressed with the staff and location.
Stayed 3 nights in Jan 2024

4/10 Poor

Edwin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
sheets were not changed still had stains from previous guests
Stayed 1 night in Jan 2024
Response from J. Vipari on 3 Jan 2024
Edwin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We deeply regret that the cleanliness of the sheets in your initial room did not meet our usual high standards, and we understand the importance of a comfortable stay.Please allow us to express our genuine apologies for any discomfort this may have caused you. I assure you that the sheets were changed prior to your arrival and what you encountered is certainly not a reflection of our usual practices, as we are well-known for maintaining a high level of cleanliness throughout our property, which you can see by the many previous reviews.I want to assure you that we take your comments seriously and have addressed this matter with our housekeeping team to ensure that such lapses in our service do not occur in the future. Cleanliness is one of our top priorities, and we appreciate your bringing this to our attention.Upon learning about the issue, we took immediate action to rectify the situation. We are pleased that we were able to move you to a different room promptly and further upgraded your accommodation to enhance your overall experience. We believe in taking ownership of our mistakes and appreciate your understanding in this matter.We value your feedback as it helps us continually improve our services. Our commitment to providing a clean and comfortable environment is unwavering, and we hope to have the opportunity to welcome you back in the future to showcase the high standards we typically uphold.Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding.

10/10 Excellent

Gretel

Stayed 1 night in Dec 2023

10/10 Excellent

Maria Edreah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels I’ve been and staff were awesome! We will be back for sure.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean facilities. Close to the old town and all Shaw theatres. Staff are very friendly and helpful. This is a very good place to stay in notl.
Stayed 1 night in Dec 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful room with a jet tub in it. The issue was the noise that started with the cleaning staff at 6-7 am and then the breakfast crowd across the hall from our room. I would have given up the neat tub to have a quieter room. Staff is AWESOME! Very well run place
Stayed 1 night in Dec 2023

10/10 Excellent

Livia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
We like this hotel. Would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, updated, clean and quiet!
Stayed 1 night in Dec 2023

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so friendly and hotel was clean...beds were a bit small and the pillows could be a bit softer but overall we would definitely book again!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Hilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homemade cookies were a nice treat! Very clean, great breakfast and friendly staff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff, great quality atay
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really good time at this hotel. The room is beautiful, its clean and its modern. The check in was easy and the staff at the front desk was great. I believe Laura was her name, and she was friendly and very welcoming. Would stay here again when back in the area!
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Stayed 1 night in Nov 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Amenities
The staff were very friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a quaint property, like an upscale bed and breakfast. It’s beautiful and fitting for Niagara on the lake. The images on Expedia and Google make it look shabby while the hotel is actually quite nice and upscale. I usually stay at the Sheraton for work, and I would say that this is a nice hotel compared to 4 star hotels with other brands. Also, Penny is an excellent host.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Treva

Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Steve

Stayed 1 night in Nov 2023

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the hotel! We enjoyed our stay there and will be back soon for sure! Thank you to everyone at the hotel! You are all amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic accommodations while visiting NOL. Outstanding cleanliness and Ruffino's restaurant is a two walk from the property.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Aakriti

Stayed 2 nights in Oct 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly and helpful staff
Extremely clean. Beds were comfortable but pillows could be a bit softer. Staff were great. Friendly and very helpful Would recommend this hotel to everyone
Stayed 1 night in Oct 2023

2/10 Terrible

a

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dolores R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a central area with walking distance to shopping and dining. Breakfast was great with plenty of choices.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for our 2 night visit to the falls. Checking in was easy and the staff were very friendly and attentive. Plenty of nearby options to eat at, we loved both Ruffino's and Bar Bea with tasty food and great selection to choose from.
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was phenomenal as it ended in two cookies for later in the evening. Super clean. There was filtered water, a glass pitcher and glass glasses. Breakfast was phenomenal. Super place.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOTL Wedding Weekend
Friendly welcome and helpful staff. Clean rooms with comfortable beds and pillows; we slept well. Good location, only a 15 minute walk from town.
Stayed 2 nights in Oct 2023