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Reviews of Grand Hotel Gosforth Park

4 out of 5
Grand Hotel Gosforth Park
High Gosforth Park, Newcastle-upon-Tyne, England

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1001 reviews" "
Rating 8 - Good. 352 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Joshua

Business traveller
Disliked: Property conditions & facilities
Dated & noisy
Stayed 1 night in Apr 2024
Response from Ian Nicholls. Front Office Manager on 9 Apr 2024
Dear Joshua, Thank you for your feedback score. The hotel; dates back to the late 60's and hopefully you noticed that all our public areas have been refurbished, once completed we commence our next phase of bedroom refurbishments. With regards to any noise if reported we can investigate and rectify. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 9 Apr 2024
Dear Paul, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

mark

Liked: Cleanliness, staff & service
ok
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 9 Apr 2024
Dear Mark, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Efficient and knowledgeable staff. Easy access to public transportation if needed. Access to motorways easy.
Stayed 6 nights in Mar 2024
Response from Ian Nicholls. Front Office Manager on 9 Apr 2024
Dear Sandra, Thank you for your feedback and score. Lovely to hear you enjoyed your stay and a good Northeast welcome form the knowledgeable staff you met during your stay.We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love staying here, staff are lovely, the food and spa is great
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 22 Mar 2024
Dear MariaThank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and very helpful, rooms and facilities were excellent. Definitely stay here again
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 22 Mar 2024
Dear ThomasThank you for your feedback. Nice to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024
Response from Ian Nicholls. Front Office Manager on 9 Apr 2024
Dear Susan, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round hotel
Stayed 4 nights in Mar 2024
Response from Ian Nicholls. Front Office Manager on 18 Mar 2024
Dear John, Thank you for your feedback and score. Nice to hear you found us a good all round hotel. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

4/10 Poor

Leanne

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ian Nicholls. Front Office Manager on 16 Mar 2024
Dear Leanne Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
So far all is going well. Check in was easy though parking was slightly harder. Room was larger than we expected. Quiet, comfortable and cool.
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 16 Mar 2024
Dear John Thank you for your feedback. Nice to hear you found the hotel to your requirements.We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Gurdabar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking easy to find and easy access
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 12 Mar 2024
Dear GurdabarThank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

8/10 Good

Delphine

Liked: Staff & service
Shower should point down not at wall opposite. Tv aerial not working
Stayed 3 nights in Mar 2024
Response from Ian Nicholls. Front Office Manager on 12 Mar 2024
Thank you for your feedback and score. I shall have maintenance check the shower as head is adjustable. We did have an issue with our TV reception, which was an external issue outwith the hotels control. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

e j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 12 Mar 2024
Dear Elizabeth, Thank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

4/10 Poor

Craig

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was ok, we bought a budget room so we got what we expected, bathroom was a bit dirty, bedding had orange stains on it, radiator sounds like it’s came straight off a Boeing 737, wallpaper sadly was ripped all across the room, the bed frame was in two parts but didn’t align meaning the mattress wasn’t flat. Desk manager was very welcoming, hotel lobby is immaculate and lovely, unfortunately the rooms just weren’t good enough
Stayed 1 night in Mar 2024
Response from Ian Nicholls. Front Office Manager on 6 Mar 2024
Dear CraigThank you for your feedback. I am sorry to hear you had some issues with your room. I shall have our housekeeping and maintenance team check and rectify any issues. Thank you for letting me know. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities
Great value as always - prices aren’t over inflated
Stayed 1 night in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear LeeThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay but I feel even though it is an old property some refurbishment would not come amiss. The car park is full of holes and desperately needs some work doing on it. Coffee supply at breakfast needs reviewing, especially on weekends when it is busy. But the room was nice, clean and warm and we found it quiet even though it seemed to be very busy.
Stayed 3 nights in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear RichardThank you for your feedback. We have been busy with our refurbishment of public areas, which once completed we commence our next phase of bedroom refurbishment. The car park we are awaiting an external company to start repairs shortly. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear JacobThank you for your feedback score. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great little break, staff are so friendly, happy and helpful, hotel is lovely & the food is too.
Stayed 2 nights in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear Maria, Thank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 Good

Ho Wan Sunny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear Ho Wan Sunny, Thank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good as always.
Stayed 1 night in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear Gareth, Thank you for your feedback and score. Nice to hear you had another good stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

4/10 Poor

Aimee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower was not very warm; car park was terrible, not enough space and massive potholes. Room needed an update
Stayed 1 night in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear Aimee, Thank you for your feedback. Any issues with temperature if reported at the time would be addressed. We have over 300 parking spaces, and are about to commence repairs in the car park when better weather. We are also just completing our public areas refurbishments, and then commence our next phase of bedroom refurbishment.

8/10 Good

Gareth

Business traveller
Liked: Amenities, property conditions & facilities
Great room and gym for the price. Really nice staff.
Stayed 1 night in Feb 2024
Response from Ian Nicholls Front Office Manager on 28 Feb 2024
Dear GarethThank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Stayed here couple of times. Decor dated needs modernised. steam room was off along with men changing room. Gentleman on reception lovely and friendly. Breakfast was standard.
Stayed 1 night in Feb 2024
Response from Ian Nicholls. Front Office Manager on 2 Feb 2024
Dear Dawn, Thank you for your feedback. We are just about to complete our refurbishment of the public areas and corridors, and then commencing our next phase of bedrooms. At present the steam room is awaiting a new door as previously damaged by another guest and is custom made off site. The gents changing rooms are having maintenance work and we have alternative facilities for guests. Lovely to hear you had a good Northeast welcome. We look forward to welcoming you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the price, we expected a bare bones property but were very surprised. This is a quality hotel with indoor pool and hot tub. Clean comfortable and friendly staff
Stayed 1 night in Jan 2024
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear JoannaThank you for your feedback. Nice to hear you enjoyed your stay and had the opportunity to use the leisure facilities. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Corinne

Liked: Staff & service, room comfort
Comfortable night and enjoyed use of the pool.
Stayed 1 night in Jan 2024
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear Corinne, Thank you for your feedback. Lovely to hear you had a comfortable stay, and had the opportunity to use the leisure facilities. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

8/10 Good

Sandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough as a property but the mattress and pillows weren’t great, IMO. Everything else fine, but probably wouldn’t stay again based on the bed itself. It was clean enough, but pillows and mattress were too hard for me
Stayed 1 night in Jan 2024
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear SandyThank you for your feedback. I'm sorry you found the mattress and pillows unsuitable. The room type booked do have smaller beds and thinner mattresses to our standard doubles, the pillows we could have changed if mentioned. Sorry to hear you wouldn't consider staying again for us to have the opportunity of you having a better experience.

6/10 Okay

Ailsa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear AilsaThank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful reception staff. Room clean and tidy and well-stocked on arrival. I didn't realise housekeeping staff would not be working Christmas day or Boxing Day when I booked, but not a major problem as any replacement items such as toiletries needed could be obtained from reception.
Stayed 3 nights in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear RoseThank you for your feedback. Nice to hear you had a good Northeast welcome from the staff you met during your stay. Christmas & New Years holidays are the only days we have all housekeeping off, and as you mention we had all housekeeping items available via Reception. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear JasonThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear PaulThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, lovely friendly staff. Room excellant
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear JoyceThank you for your feedback. Lovely to hear you found the hotel great value and a good Northeast welcome from the staff you met during your stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

2/10 Terrible

Emmanuel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dissapointed returning customer
My basement room unbeknownst to me earlier had mold & meldrew smell, the business is definitely awere hence window was left open, Normally, i will reject the room instantly and demand my full refund but have done uptin hous drive, I was too tired to complain. Not sure if its u-bent issues in bathroom, sink or just leaks ignored over time. I have stay at a much better room here one before but this was a shocker. If a room isn't fit for animals, don't offer to humans pls.
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear EmmanuelThank you for your feedback. I'm sorry to hear you had an issue with the room. The room type booked was one of our smaller cheaper rooms in the annex of the hotel. I shall have maintenance check the room for any issues. Thank you for bringing to my attention.

10/10 Excellent

Sabrina

Stayed 1 night in Jul 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear SabrinaThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities
Really great stay. Price was fantastic, bed and shower were great. Easy parking and David at reception was very friendly. Thanks so much!
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear SheridanThank you for your feedback and score. It's lovely to hear you had an enjoyable stay and found the price fantastic. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Friendly and helpful staff, quiet and comfortable
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear ColinThank you for your feedback and score. Nice to hear you had an enjoyable stay, and a good Northeast welcome from the staff you met. We look forward to welcoming you in the future to the Grand Hotel Gosforth Park.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel. Didn't really have much interaction with the staff and I was literally in, slept, and out. Only real criticism - the car park is in desperate need of re- marking.
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear MikeThank you for your feedback. Nice to hear you found the hotel comfortable. We are awaiting the better weather to have the car park surface addressed and new markings. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Nov 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear RichardThank you for your feedback score. Lovely to hear you had excellent service while staying with us. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
Cleaning staff were excellent and went out of their way to sort out a coupleof issues. Well done "Katie".
Stayed 2 nights in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear SteveThank you for your feedback. Lovely to hear housekeeping were able to sort out the issue. I shall pass on your comments to Katie. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet stay
I arrived at 1am and needed to leave again before 6am so a very short stay but I was made to feel welcome on arrival, the hotel appeared very tidy and organised. My room was very comfortable and well equipped. I had a great if short stop over and slept very well. I would definitely recommend and stay again if in the area.
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear NicholasThank you for your feedback score. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the near future.

4/10 Poor

Deborah

Business traveller
Disliked: Property conditions & facilities
The bar area was nice and had a nice atmosphere. the carpets are torn and held together with gaffa tape, the bathroom was not very clean. the pillows were like bricks. The car park was deadly and covered in ice and had clearly not been gritted. the breakfast was cold and little choice, the tables had not been cleared and it was very messy at 5.35am a jet engine started up close to my room - I can only assume this was some kind of boiler, but it was very noisy. would not recommend staying there at all
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear Deborah Thank you for your feedback. You would have noticed we have been busy replacing the carpets in all public areas and nearing completion of all the bedroom corridors. I shall pass your comments to our breakfast manager regarding service etc. We only grit the entrances to the hotel and not the full car park. I shall have maintenance check the room regarding the noise. Thank you for bringing to my attention.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again
Very good near the racecourse breakfast was fine bar was good
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear CraigThank you for your feedback. Nice to hear you had an enjoyable stay and you would use us again. We look forward to welcoming you in the future to the Grand Hotel Gosforth Park.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lovely and clean staff really friendly and helpful nothing is problem for them
Stayed 3 nights in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear SandraThank you for your feedback. Nice to hear you had an enjoyable stay with us, and a good Northeast welcome from the staff you met during your stay. We hope to welcome you again to the Grand Hotel Gosforth park in the future.

4/10 Poor

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear PhilipThank you for your feedback score.

10/10 Excellent

daniel

Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear DanielThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

4/10 Poor

P

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay
We stayed overnight where the temperature outside at check in was below zero and the guest car park was a skating rink. Why no attempt by the staff to make the car park safe (scatter some salt?) and reduce the risk to guests walking from their car across an ice sheet to reception? No heating in the room at check in, eventually the radiators became activated 1 hour later. Saving money is admirable but surely guest safety and comfort counts for something?
Stayed 1 night in Dec 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Thank you for your feedback. Sorry to hear you had a disappointing stay. We salt the area at the doors and not the full car parks. The heating is individually controlled in each room, and if off can take a little time to heat the room.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gift that keeps on giving.
Yet another quiet and comfortable stay. Nack again next week.
Stayed 2 nights in Nov 2023
Response from Ian Nicholls. Front Office Manager on 4 Dec 2023
Dear Steve, Thank you for your feedback. We look forward to welcoming you again next week.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb price. Great leisure facilities. Comfortable bed. But.....food expensive.
Stayed 4 nights in Nov 2023
Response from Ian Nicholls. Front Office Manager on 30 Nov 2023
Dear Steve, Thank you for your feedback. Nice to hear you found the price superb, and you had the opportunity to use the leisure facilities while staying with us. I'm sorry to hear you thought the food to be expensive. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Ian Nicholls. Front Office Manager on 28 Nov 2023
Dear Ronnie, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from Ian Nicholls. Front Office Manager on 27 Jan 2024
Dear JonathanThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.