The permanent staff are what made our brief stay. Positioned in a super spot near to Millennium bridge and Quays area, the hotel is warm and welcoming. Our second floor room overlooking the river was small but very comfortable with a fantastic mattress (important for a good night's sleep). Decor is a little dated but clean and fine.
Our main issue was the kitchen; we'd ordered food in the evening but when my husband's lasagne came out, the top was lukewarm and when I poked my finger in it was still icy cold at the bottom, quite a health risk.
I have to say the staff couldn't have been more apologetic and kind - the meal costs were fully refunded and we did not have to pay for our on site parking.
We will return but it did put a dampener on our evening after we'd spent a lovely time watching and listening to Dark Side of the Moon at the Life Science Centre.