Lobby

Reviews of Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 628 out of 1993 reviews" "
Rating 8 - Good. 463 out of 1993 reviews" "
Rating 6 - Okay. 384 out of 1993 reviews" "
Rating 4 - Poor. 247 out of 1993 reviews" "
Rating 2 - Terrible. 271 out of 1993 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

JAMES, Boyds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just constantly disappointing. Room was dirty when we got it and had to move rooms. There are no amenities in room (no iron no coffee maker no blankets) Room was not cleaned every day. Bedspread was stained and dirty. Things didn’t work. Loren tried hard to appease us but it just got worse each day. Never again!
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness
N/a
Stayed 1 night in Mar 2024
Response from Kiefer Brazier on 27 Mar 2024
Thanks a lot for taking the time to share your review and feedback! We hope to see you again in the future.Paramount Hotel Times Square

10/10 Excellent

Yacine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Nidja

Liked: Staff & service
I expected the decor of this hotel to be up to date like others.... i saw cracked walls, plastic hanging up and marks and dirt around the property. They have it dimly lit so you dont notice the issues. The bar was drab and the hallways looked as if theyve needed a renovation for years. Not sure what the owners are doing with this property... but they dont deserve it.
Stayed 1 night in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

10/10 Excellent

maja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot sing higher praises about the staff and security at this hotel. On top of being super convenient at all things Times Square this hotel has a great staff and the cards to get into rooms will only allow you to access your floor. They were just great.
Stayed 2 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

6/10 Okay

Wardelmar

Liked: Cleanliness
Disliked: Property conditions & facilities
Lobby under-construction!
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

10/10 Excellent

Melanie

Travelled with family
Location was amazing! Beds were comfy!
Stayed 2 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive and made my first time in New York very accommodating.
Stayed 2 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

10/10 Excellent

Islande

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

10/10 Excellent

Everton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location is awesome! The property is old and small. Nice staff and WiFi, the AC was too noises.
Stayed 7 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

4/10 Poor

Bruna

Disliked: Cleanliness, staff & service, property conditions & facilities
Unhelpful staff. Dark lobby and corridors. Grimy old windows, carpets, and bathroom. Spend the extra couple of hundred dollars for a better hotel.
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

6/10 Okay

Kafi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love is it!
Stayed 3 nights in Mar 2024
Response from The Paramount Management Team on 23 Mar 2024
We're thrilled to hear that you had a great experience. Thank you for your kind words, we hope to welcome you back again soon!

10/10 Excellent

Marianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location! The best place to stay around Times Square! Very clean ! I Definitely recommend this hotel
Stayed 3 nights in Mar 2024
Response from The Paramount Management Team on 23 Mar 2024
Thank you for choosing to stay with us! We are thrilled to hear that you enjoyed your stay with us. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

8/10 Good

Cressida

Liked: Cleanliness, amenities
Lovely stay and convenient location. Staff were helpful.
Stayed 4 nights in Mar 2024
Response from The Paramount Management Team on 23 Mar 2024
Thank you for choosing to stay with us. We are happy to hear that you had a lovely stay with us and found our location convenient! We hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Paramount because of the location and the price. We've stayed before and will stay again.
Stayed 3 nights in Mar 2024
Response from The Paramount Management Team on 23 Mar 2024
Thank you for your loyalty and choosing to stay with us again! We look forward to welcoming you back for another wonderful stay in the future!

6/10 Okay

Amy

Liked: Staff & service
Very small rooms but clean, our toilet stopped working multiple times. Great location and very walkable.
Stayed 4 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in the ideal location for theatre goers. It’s across the street from Hamilton, and is an easy 1-5 block walk to so many other theatres. It’s also abut a 15 min walk from Penn station, right up Eighth. To save money, I reserved a single twin room. I arrived early and left my backpack in storage ($2) while I went to a matinee show. When I checked in, they had upgraded me! The room was tidy and clean, and the only thing that raised an eyebrow was that there were no wash clothes. But they did have a clothes steamer, hairdryer, body wash and shampoo (no conditioner). There was also a safe in the closet. There’s also a restaurant, bar and concierge, but I didn’t use them. I’m making this my “go to” hotel when I come in town for a Broadway fix.
Stayed 1 night in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

8/10 Good

Sharon

Liked: Cleanliness
Overall this was a nice place to stay mainly due to the location. There were renovations that were happening and this was loud at times. I think for the price per night there could have been a few more ammenities/ luxuries in the room.
Stayed 4 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Grest
Stayed 4 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for your kind review, Nayeli. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

6/10 Okay

Puangpayom

Liked: Cleanliness, property conditions & facilities
comfortable
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thank you for sharing your comments with us, Puangpayom. I will make sure that your comments are being passed on to the relevant teams. Paramount Hotel Times Square

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

10/10 Excellent

nallely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience!
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

6/10 Okay

ALPHA

Disliked: Cleanliness, staff & service, amenities
Uncomfortable bed, Hard closing door, and a security person tending to racist.
Stayed 2 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our property. We will make sure your comments are being passed back to the relevant team(s).Paramount Hotel Times Square

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect location if you want to be in the mix of all the Broadway theaters and time square. Lots of dining options. Front desk was super helpful and they were able to store my bags at check out so I could continue to explore the city before my evening flight home.
Stayed 3 nights in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for your kind review, Carla. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

10/10 Excellent

judy, Boston

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Didnt like the fact that my room had no wash cloth i call the front desk they told me its behind the mirrow but haven't gotten that
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thank you for sharing your comments with us, judy. I will make sure that your comments are being passed on to the relevant teams. Paramount Hotel Times Square

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

6/10 Okay

Lillie Sanchez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room and restroom was clean. Staff was great! The WiFi was very spotting so be advised if you need to work from this area. Also, no laundry facilities available for guests. This is key if you are traveling with kiddos!
Stayed 4 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for sharing your comments with us, Lillie Sanchez. I will make sure that your comments are being passed on to the relevant teams. Paramount Hotel Times Square

4/10 Poor

Lara and Rudy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

6/10 Okay

Donald

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can exceed your expectations.Paramount Hotel Times Square

6/10 Okay

Pete

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Basically the hotel is fine and clean as you would expect. We stayed during their renovations so the main facilities were not ready (Dining, bar etc) reception is really dark, The room was all OK, no plug in the sink, no coffee facilities or water etc, but clean and comfortable. Quiet room for a busy area. Good location for he tourist stuff. Relatively good value for a room in NYC etc, but not a really cool place to hang out or use.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for sharing your comments with us, Pete. I will make sure that your comments are being passed on to the relevant teams. Paramount Hotel Times Square

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

8/10 Good

Daniera

Travelled with family
Liked: Staff & service
.
Stayed 2 nights in Feb 2024
Response from The Paramount Management Team on 25 Mar 2024
Thank you for your review!

8/10 Good

Rachel, Canandaigua

Travelled with family
Liked: Cleanliness, staff & service
If you’re in town for broadway this is the place to be. The rooms are very small, but that is my only complaint. Everything was very clean and I felt very safe. But I have to rave about the location. We saw two shows and they were both less than 2 blocks away. Hamilton was right across the street! I would definitely book again.
Stayed 3 nights in Mar 2024
Response from The Paramount Management Team on 24 Mar 2024
Thank you for your review! We're thrilled to hear that you enjoyed your stay! Our convenient location near Broadway shows is definitely a highlight, and we're delighted that you found it so convenient. We can't wait to welcome you back for another great stay!

8/10 Good

Taiwo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very good staff! Quick to respond to our requests! But the rooms were very small. Bed was advertised to fit two people and barely fit me and my sister. Our window did not give us any views, only another window. But the lobby of the hotel was beautiful!
Stayed 2 nights in Jan 2024
Response from The Paramount Management Team on 24 Mar 2024
Thank you for sharing your feedback! We're delighted to hear that you found our staff attentive and responsive to your needs. However, we apologize for the inconvenience caused by the sizing of the room. We hope to welcome you back for a more comfortable stay in the future!

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lobby was busy but quiet. Room was small but clean and comfortable. Staff were excellent.
Stayed 3 nights in Mar 2024
Response from The Paramount Management Team on 24 Mar 2024
Thank you for your review! We're pleased to hear that you enjoyed our lobby area and you room. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay!

8/10 Good

Gerald

Liked: Cleanliness, staff & service
Helpful, polite staff.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for sharing your comments with us, Lillie Sanchez. I will make sure that your comments are being passed on to the relevant teams. Paramount Hotel Times Square

10/10 Excellent

Jaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. I hesitated reading some of the Google reviews, but they were way off. I would easily stay here again. Good price and convenient location.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank you for your wonderful feedback about your stay at the Paramount Hotel! We're thrilled to hear that you found our location convenient and our staff friendly. We look forward to welcoming you back again in the future!

10/10 Excellent

Jaime Gregorio Nieto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ariel Santana on 27 Mar 2024
Thank you for telling us about your stay at Paramount Hotel Times Square. We are glad to hear that you enjoyed your time with us and hope to see you again soon. If we can help with anything else please don’t hesitate to get in touch!Paramount Hotel Times Square.

2/10 Terrible

Ambra

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Kiefer Brazier on 13 Mar 2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future. Paramount Hotel Times Square

2/10 Terrible

Nelson

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Hhh
Stayed 1 night in Mar 2024
Response from Kiefer Brazier on 13 Mar 2024
Thank you for your review. We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. Your comments have been shared with the team to learn and prevent this from happening in the future. Paramount Hotel Times Square

10/10 Excellent

Patrick

Stayed 4 nights in Mar 2024
Response from Kiefer Brazier on 13 Mar 2024
Thank you for your review. It is great to see that you enjoyed your time with us. Paramount Hotel Times Square

2/10 Terrible

Rene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were no wash rags, the room had visible damage, literally barebones.
Response from Guest Services on 11 Mar 2024
Thank you for taking the time to leave us a review. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future. Paramount Hotel Times Square