Suite, 2 Double Beds | Living area | 37-inch LCD TV with digital channels, TV, pay films
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Reviews of Hilton Meadowlands

3.5 out of 5
Hilton Meadowlands
2 Meadowlands Plaza, East Rutherford, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 635 out of 1872 reviews" "
Rating 8 - Good. 343 out of 1872 reviews" "
Rating 6 - Okay. 345 out of 1872 reviews" "
Rating 4 - Poor. 260 out of 1872 reviews" "
Rating 2 - Terrible. 289 out of 1872 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jermaine

Liked: Property conditions & facilities
The Property is
Stayed 1 night in Apr 2024

6/10 Okay

Nicole

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beds were very old and uncomfortable. Elevators did not work and one elevator was used for the whole place. It would take 20 minutes to get up from the lobby to your room.
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Nicole, We're deeply sorry for the discomfort you experienced during your recent stay with us. Your feedback is crucial to us, and we're addressing your concerns promptly.We apologize for the inconvenience caused by the condition of the beds and the elevator issues. Ensuring a comfortable stay for our guests is our priority, and we're taking immediate steps to address these issues, including evaluating and upgrading our bedding and addressing the elevator functionality to improve efficiency.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,

2/10 Terrible

Sonya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super outdated. Mold in bathrooms and the carpet was disgusting. It was the worst hotel I’ve stayed at in years. Please save money using the extended stay or the other hotel near dreamworks. This stay was equivalent to staying in a motel. Never again!!
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Sonya, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,

10/10 Excellent

Franklin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Franklin, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

Gloribel

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy checking, nice and clean bedroom plus and excellent breakfast with a nice staff service
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Gloribel, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from July on 12 Apr 2024
Dear Justin, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Cleveland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location and commute to the mall.
Stayed 1 night in Apr 2024
Response from July on 10 Apr 2024
Dear Cleveland, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

4/10 Poor

Krishana

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room can be a lot cleaner for it to to be the Hilton . The rooms can also use some updating
Stayed 1 night in Apr 2024
Response from July on 9 Apr 2024
Dear Krishana,Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.A cordial greeting,

8/10 Good

Carline

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service was amazing
Stayed 4 nights in Mar 2024
Response from July on 10 Apr 2024
Dear Carline,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
I didn’t like that despite booking months ago for a room, we couldn’t get it on the day of our arrival because it was sold out to guests that extended their stay. Still, when I called and asked to be moved back to the original room we were supposed to have, they were very nice and helpful about it. We were switched to a better room the next day. I love that they were very professional and made sure we were comfortable in our stay. Had a good experience staying here.
Stayed 3 nights in Mar 2024
Response from July on 9 Apr 2024
Dear Elizabeth,Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Elaina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was not accommodating. Specifically an older man when checking in. No one was wearing name tags, but I believe that he was being called Mario. Although there was a line, in which I was standing, when it was my opportunity to check in, he called for a male behind me as if I didn’t exist. I’m an African American woman in my mid 20s. After I spoke up making it known that I was waiting and indeed next to be helped, he laughed and didn’t even apologize. The male behind me even stated that I was next. I didn’t want the employee to assist me further so I waited and was assisted by someone else. If I didn’t already pay in full I would’ve cancelled and left. I won’t be back to this location. Not a pleasant experience. The room was just ok, but the shower was really hot, which was a plus for me. Happy Travels.
Stayed 1 night in Mar 2024
Response from July on 9 Apr 2024
Dear Elaina, Thank you for taking the time to share your comments with us. We sincerely apologize for the disappointing experience he had during his recent stay at our hotel.I understand your frustration and I am very sorry to hear about your experience. This does not reflect our standards of service and customer support, and we will take action to address this issue. We appreciate your feedback and hope to have the opportunity to improve and provide you with a more positive experience in the future. Thank you for sharing your comments with us!Best regards,

6/10 Okay

Christine

Travelled with family
The room was outdated and the bathroom was rusty and cracks on the sink.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Chirstine, Thank you for taking the time to provide us with your feedback and rate us. We appreciate your honesty and value your feedback.While we are pleased to see that your experience was overall positive, we also understand that there may be areas where we could have improved. Your feedback helps us identify these areas and work to provide an even better experience for our guests.Once again, thank you for your comments. We hope to have the opportunity to exceed your expectations in the future.Best Regards,

4/10 Poor

NIKIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Awful smell in the lobby. Elevators were broken. Only 1 Elevator for entire hotel.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Nikia, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

Sarika

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 4 nights in Mar 2024
Response from July on 5 Apr 2024
Dear Sarika, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all friendly and helped us with all questions. The gym was clean and treadmill ran perfectly
Stayed 1 night in Apr 2024
Response from July on 4 Apr 2024
Dear Dana,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got locked out of my room 3 times! Once because one of the original key cards was for the wrong room, and twice because the replacement key cards failed to work. Each time necessitated a trip down to the front desk. But, since only 2 of the 4 elevators were working, it was ridiculously time consuming.
Stayed 1 night in Apr 2024
Response from July on 4 Apr 2024
Dear Jerome. Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

Monica Bridget

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like that they had shuttle service to take you to the Mall, walmart, and train station. What I didn't like was that there was only 2 elevators working in the building. It was overcrowded because of a basketball tournament and they crowded the elevators. Another important thing is that there's only one microwave which stays in the lobby. The whole entire guest have to use that one microwave and I don't like that. I would recommend that they put a microwave on each floor where the ice machine is.It will be more convenient and less crowded. Other than that I definitely enjoyed my stay. I would definitely recommend. The staff was excellent and very nice.
Stayed 5 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Monica, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to welcome you back soon.A cordial greeting,

4/10 Poor

Travis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was in a great spot, but our room felt poorly maintained, was very humid, and had a smell. The property was fairly empty, and we were placed right next to another room and you could hear them watching tv, not a big deal but I think we were the only people on the floor.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Travis, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

2/10 Terrible

April

Disliked: Cleanliness, property conditions & facilities
The rooms were very outdated. Very dirty. A lot of mold stains in the bathroom. No refrigerator as stated. Four guests only two towels the water did not get hot. They were overcrowded were down elevators which made us wait nearly almost an hour for an elevator to go up one floor. The only positive about this hotel is the hostess at the restaurant and the bartenders. They were very kind and accommodating to myself and my children.
Stayed 1 night in Apr 2024
Response from July on 4 Apr 2024
Dear April , Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

8/10 Good

Ornella

Stayed 2 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Ornella, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! We appreciate your support and hope to serve you again soon.A cordial greeting,

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very bad experience. The staff at front desk were arrogant and rude. The room was unclean and elevator was extremely slow. Would recommend staying there to anyone.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Cynthia, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.We are always willing to listen to our guests and make any necessary adjustments. and we hope to have the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Joel garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 4 Apr 2024
Dear Joel, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Hope

Travelled with family
Disliked: Cleanliness, staff & service, amenities
What I like about the property was it was 10 mins from American Dream. What I DIDN'T like was There was not enough wash clothes in my room.The Only microwave for guest to use was SO NASTY it should be a health hazard. There were only 2 elevators working for 20 floors! On the 12th floor getting off the elevator were shell all over the floor and we complain about the loud room across hall, with nothing being so we DID NOT get any sleep on Friday night! I paid for 2 nights but only enjoyed one! SMH I'm very disappointed!
Stayed 2 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Hope, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Best regards,

2/10 Terrible

Trahara

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Service was horrible. We waited over an hour for an elevator just to get to our room because only two were properly working. The next morning, We had to wait hours for wash cloths that were never available in our room.
Stayed 2 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Trahara.Thank you for taking the time to provide us with your feedback and rate us. We appreciate your honesty and value your feedback.We understand the importance of your loyalty as Hilton Honor members, and we sincerely apologize for any disappointment you may have felt during your stay. Your feedback is invaluable to us as it helps us identify areas where we can improve and provide a more exceptional experience for our guests.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Adam

Checked in air conditioning didnt work they switched our room middle of the night the air-conditioning stopped working 80 degrees in the room the whole night.
Stayed 1 night in Mar 2024
Response from July on 4 Apr 2024
Dear Adam,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the lack of air conditioning during your stay. Your comfort is our top priority and we are sorry that we did not meet your expectations, especially during such a special occasion.Please note that this was an isolated incident and we have taken immediate steps to address the issue. Our team is working diligently to ensure that similar situations do not occur in the future.We truly value your feedback and look forward to having the opportunity to provide you with the exceptional service you deserve on your next visit. Feel free to contact us directly and we will make sure your stay is perfect.Best Regards,

6/10 Okay

Karina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the worst Hilton hotel I've ever stayed at. The hotel is dirty, dingy, and grimy. Elevators take forever to arrive on your floor, and we asked for extra towels that never arrived. We asked for a menu and were told we had to go down to the lobby to get it. There is visible mold in our bathroom. beds we uncomfortable and I'm seriously hoping we didn't take any bedbugs with us. they need to revamp this hotel needs some serious upgrades prices being charged are also not coinciding with service and amenities.
Stayed 1 night in Mar 2024
Response from July on 4 Apr 2024
Dear Karina, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain, and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from July on 4 Apr 2024
Dear William, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

2/10 Terrible

Markell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 4 Apr 2024
Dear Markell, Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Sincerely,

6/10 Okay

jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we came into the hotel there was trash inside the door. The floors looked as if it needed to be vacuumed. The microwave which is located down in the lobby needs cleaning. The area behind where the microwave was located had good on the floor. The chair and the desk in my room were also dirty with crumbs.
Response from July on 4 Apr 2024
Dear Jessica, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

10/10 Excellent

Patricia B.

Stayed 1 night in Mar 2024
Response from July on 17 Apr 2024
Dear Patricia, Thank you for taking the time to rate us. We greatly value your opinion and support. If in the future you have any specific suggestions or comments on how we can improve further, please don't hesitate to let us know. We are here to make sure every visit is exceptional for our guests.We hope to have you back soon at our hotel.Thanks again and have a great day!Best Regards,

6/10 Okay

Matthew

Travelled with family and small children
Disliked: Amenities
The best thing about this hotel is convenience. Had to pay for parking and breakfast. Nothing to write home about.
Stayed 1 night in Mar 2024
Response from July on 27 Mar 2024
Dear Matthew, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great Location personal when we arrived was very friendly but very unfriendly when we did the check out
Stayed 3 nights in Mar 2024
Response from July on 27 Mar 2024
Dear Jose, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

2/10 Terrible

Markieta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not like the pictures on the site bottom floors was not renovated. It was a foul smell and I both rooms I was put in didn’t have heat and my baby was freezing it was 33° outside. Terrible experience I will not recommend.
Stayed 2 nights in Mar 2024
Response from July on 27 Mar 2024
Dear Markieta, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

4/10 Poor

Charles

Liked: Staff & service
It was close by our route but no remote in the room, no mini fridge or microwave, lamp didn’t work, ironing board missing, huge repair in sink, and the hot water ran out during my daughter’s shower and the coffee mate was curdled. Also battery was removed from smoke detector and too high for us to reach probably someone smoked in the room before! And on top of all this they required a 150 deposit in case there were damages to the room. We took some pictures of the damaged/ repaired sink and showed them when asking for a remote and they said were aware of the sink and the other items probably had been moved to another room that was missing those items!
Stayed 1 night in Mar 2024
Response from July on 27 Mar 2024
Dear Charles, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 26 Mar 2024
Dear Angela, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Nice view
Stayed 1 night in Mar 2024
Response from July on 26 Mar 2024
Dear Pablo. Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

2/10 Terrible

Annie

Stayed 2 nights in Mar 2024
Response from July on 9 Apr 2024
Dear Annie, We noticed that you left us a low rating without any comments attached. We want to ensure that your experience with us has been as satisfactory as possible.We would love to hear more about your experience and any issues you encountered during your stay. We are here to listen to you and take steps to improve. Your opinion is invaluable to us and will help us ensure that future experiences are much more positive.Please feel free to contact us directly if there is anything we can help you with or if you have any concerns you would like to share.Thank you for your time and we hope to have the opportunity to provide you with an exceptional experience in the future.Kind regards!

6/10 Okay

Malika

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property is old and out dated there is no microwave in the room and the air does not work.
Stayed 1 night in Mar 2024
Response from July on 26 Mar 2024
Dear Malika, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 26 Mar 2024
Dear Shawn, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

4/10 Poor

Anthony

Travelled with partner
Disliked: Amenities
They never mentioned there was a Chelan convention, i called the hotel directly that night. When we got there the place was jammed with screaming teenagers. The food was terrible. Room services gave breakfast in plastic containers. Not good experience
Stayed 1 night in Jan 2024
Response from July on 21 Mar 2024
Dear Anthony, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

2/10 Terrible

eunice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was impossible to sleep, the elevator made a lot of noise and I had water leaks in my room and one of the beds got very wet.
Stayed 2 nights in Mar 2024
Response from July on 21 Mar 2024
Dear Eunice, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

6/10 Okay

Irina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from July on 26 Mar 2024
Dear Irina, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

6/10 Okay

Morgan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice location, the rooms need to be updated and the front staff (male) was not very friendly.
Stayed 2 nights in Mar 2024
Response from July on 21 Mar 2024
Dear Morgan, We appreciate you taking the time to rate your experience with us. Although we wish we had more details about your stay, we take all feedback seriously. Your rating serves as a valuable indicator of areas where we can improve, and we're dedicated to making necessary adjustments.If there's anything specific you'd like to share or if you have any concerns you'd like us to address, please don't hesitate to contact us.Your satisfaction is our priority, and we're committed to ensuring that your next visit exceeds your expectations.Warm regards,

2/10 Terrible

Alexa

Disliked: Property conditions & facilities
This hotel is terrible! We had no air conditioning for our entire stay and the room reached temperatures of 78-80 degrees. We were traveling with children who were there for a dance competition and never got relief from the temperatures. No one ever came up or followed up to see if our issues were resolved after multiple requests.
Stayed 2 nights in Mar 2024
Response from July on 21 Mar 2024
Dear Alexa, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the lack of air conditioning during your stay. Your comfort is our top priority and we are sorry that we did not meet your expectations, especially during such a special occasion.Please note that this was an isolated incident and we have taken immediate steps to address the issue. Our team is working diligently to ensure that similar situations do not occur in the future.We truly value your feedback and look forward to having the opportunity to provide you with the exceptional service you deserve on your next visit. Feel free to contact us directly and we will make sure your stay is perfect.Best Regards,

4/10 Poor

Matias

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from July on 21 Mar 2024
Dear guest,Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority and we strive to provide every guest with a positive experience. If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Rachid

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So much noise next to the room , elevator noise as well
Stayed 1 night in Mar 2024
Response from July on 21 Mar 2024
Dear Rachid, Thank you for sharing your feedback about your recent stay with us. We apologize for falling short of your expectations and for the issues you encountered during your visit.We take your comments seriously and will address each concern with our team to ensure immediate improvements are made. Your experience does not reflect the high standard of service and quality that we aim to provide to all our guests.We sincerely apologize for the inconvenience you experienced and appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

4/10 Poor

Zolinda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Proximity to New York was great. Close to shopping and entertainment. Comfortable beds however room quality was poor. Very humid room with water droplets on windows. Poorly maintained shower with barely draining water and wet mouldy spots on the shower ceiling. Rusty door hinges and wet spots on walls of the room likely from terrible humidity. The lobby and elevator smelled like sewage very strongly. On positive side, super friendly and helpful staff at reception and cleaning staff. Libby Starbucks needs a lot of service improvement, although friendly staff mostly.
Stayed 3 nights in Mar 2024
Response from July on 21 Mar 2024
Dear Zolinda, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

MANYIN

Liked: Cleanliness, staff & service
location is good, Staff is excellent. Thr property is bit old
Stayed 2 nights in Mar 2024
Response from July on 15 Mar 2024
Dear Many, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit.We appreciate your support and look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Francelis

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from July on 14 Mar 2024
Dear Francelis, Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority, and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Louis Vidal

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dated. No mini fridge. Had to put my medicine on ice every day. Ironing board came apart when i tried to use it. TV went out for 24 hours. Parking and hotel breakfast overpriced. Guest services totally un-professional and not helpful. Very noisy at night. Three elevators and one was out of service my entire stay. This place should be closed down. It gives the good name of Hilton a bad name.
Stayed 7 nights in Mar 2024
Response from July on 13 Mar 2024
Dear Louis,We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,