Room, 2 Double Beds, City View (Social) | View from room

Reviews of M Social Hotel Times Square New York

4 out of 5
M Social Hotel Times Square New York
226 W 52nd St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2598 out of 4160 reviews" "
Rating 8 - Good. 1029 out of 4160 reviews" "
Rating 6 - Okay. 292 out of 4160 reviews" "
Rating 4 - Poor. 142 out of 4160 reviews" "
Rating 2 - Terrible. 99 out of 4160 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Harpal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Arrived from CA on Saturday morning texted to hotel if we could possibly check in early. We got no response back from the hotel, even though they initiated the original text. Got to the hotel, we were told if we paid extra we could check in early. New shift started and we were able to check in close to an hour earlier. The manager sent us complimentary wine, water, fruit & macaroons, which won my heart over. Then I notice its reallt hot one night & turn the AC, all night its humming but no difference. We went about our day as we had a full day planned. We got in and noticed that the room was it was muggy. Called the front desk & while waiting opened the 2 wondows which only open 2 in each. A guy came in and said room isnt cooling because of the windows being open not sure how that works as it was cooler out. We told him we literally just opened the windows, he said to close the windows and run the AC. We did exactly that, we left the AC on while we went out. Came back and our room was muggy a.d upto 80 now. We called again this time we were told an "engineer" was being sent he looked at the unit and advised we open the windows because the AC is out and they hope the issue will be corrected soon. I told this gentleman that I would like him to advise the manager I want a discount on my stay he said ok however I never heard back. Expect for these issues, this hotel is near time square, near delicious food.
Stayed 4 nights in Apr 2024

10/10 Excellent

Melissa, Davenport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and the rooftop loung was the main reason i booked. I loved the views of Manhattan. I wish i would have booked directly with the hotel as i did have some issues with Expedia and was ready to cancel my reservation.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Melissa, it's delightful to hear you enjoyed the M Social Hotel Times Square New York, especially our rooftop lounge and its stunning views of Manhattan. We appreciate your kind words about our property. In regards to your booking experience, moving forward, we certainly encourage direct reservations for the most satisfying service. We hope to have the pleasure of your company again soon.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Bianca, we're thrilled to hear that you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful to know you loved your experience. Thank you for sharing, and we hope to see you again soon!

10/10 Excellent

Cheuk Ho Marcus Maconi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this hotel. The staff members were very nice when I was staying there!
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Cheuk, we're delighted you enjoyed your stay at the M Social Hotel Times Square New York. It's wonderful our location worked well for you and that our team members made a positive impression. We hope to have the pleasure to host you again soon!

6/10 Okay

Gwenola

Travelled with family
Old and pricey for the state of the hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
We appreciate you leaving your feedback with us, Gwenola.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Antoinette

Travelled with family
The hotel is central to everything so that was nice. Room was kinda dirty, beds were horrible and the hotel has alot of foot traffic and only two elevators so that inconvenient
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Antoinette, it's good to hear that you found our location convenient, being close to numerous attractions. Please accept our apologies for any concerns you had about cleanliness and the comfort of your sleep. A clean and comfortable experience is essential and we regret if it fell short on this occasion. Additionally, we understand how valuable your time is and we're sorry for any delays with our lifts. We assure you that we have taken note and we strive to improve these aspects for all our guests. Thank you for staying with us and sharing your feedback.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Victoria, we're delighted you had a wonderful experience at M Social Hotel Times Square New York! Your kind praises mean everything to us. We can't wait to welcome you back in the near future.

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Lobby & bar were great, the games kept us entertained for a few hours. Location is really good with plenty of choice for places to eat. The room was a bit ‘tired’ & a bit dusty
Stayed 5 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Rebecca, it's wonderful to hear that our lobby and bar provided great entertainment during your stay and that you appreciated our convenient location. We're sorry if certain areas of your room seemed to lack its usual freshness. Your feedback is vital as it allows us to focus on areas of improvement. Thanks again for choosing us during your visit to New York.

8/10 Good

Julie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were small but great location! Kids loved the game area.
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Julie, it's wonderful to hear that your children had a great time in the game area at M Social Hotel Times Square New York. We appreciate your feedback about the bed size, and it's fantastic that you found our location to be favorable. Come back soon for more fun and excitement in the heart of New York City!

2/10 Terrible

Jose

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Need to be careful if you have an emergency and need to leave before the day you booked, the hotel keep all your money, they didn't reimbursed the days tou didn't use, like any hotel does, you pay what you use....
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Jose, it's regrettable that you faced unexpected circumstances during your stay leading to an early departure. Ideally, all guests are made aware of our booking policies when they reserve a room. These measures intend to secure the guest's accommodation and to ensure operational efficiency within the hotel environment. We are sorry for any inconvenience this may have caused and appreciate your understanding. In the future, please feel free to discuss any concerns directly with our team members so they can help accommodate your needs to the best of their abilities.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing city and Hudson River view from our room, fun lobby with games, cool design, and great Times Square view from the rooftop terrace. Not the greatest customer service from a couple front desk staff members we encountered, particularly one person who called to scold me for a misunderstanding that THEY had when communicating with my father. Did not appreciate that at all. Other than that it was a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Jeanne, it's fantastic to hear you enjoyed your stay at M Social Hotel Times Square New York, particularly appreciating our prime location, captivating views, and fun atmosphere. We're sorry for the misunderstanding with one of the colleagues at our front desk. We value your feedback and will use it for improvement. We're glad that, overall, you had a pleasant experience, and we hope we will have another chance to show you the exceptional customer service we strive for.

8/10 Good

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MSocial is a very nice place and very comfortable. Staff goes out of their way to please. Great location! Room was very dusty besides the safe and refrigerator. Not sure it had ever been cleaned there. Sheets were very nice and clean, however looking under the sheet, tjere was what appeared to be old blood. May have been washed but unsure. The cover around the bottom of the bed appeared dirty as well. Other than that the cleaning crew did a good job. I would stay again!
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Betsy, we appreciate your feedback and we're glad to hear that you found M Social Hotel Times Square New York comfortable and its location to your liking. It's heartening to know that our team members do all they can to satisfy our guests. Regarding your remarks about certain areas of cleanliness in your room, we assure you that providing a clean and comfortable space for our guests is our top priority, and we're addressing your concerns with our team. Your willingness to stay with us again is appreciated and we look forward to that opportunity to serve you better.

10/10 Excellent

eddie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Eddie, it's wonderful to hear how you appreciated the convenient location of M Social Hotel Times Square New York. We trust it made exploring the city easier. We hope to welcome you back for another exceptional visit in the future.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Was an excellent stay, looking forward to staying again.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Miriam, it's wonderful to hear that you thoroughly enjoyed your visit at M Social Hotel Times Square New York. Your kind feedback reflects what we strive for and we're delighted to read you're considering staying with us again. The team eagerly awaits your return.

10/10 Excellent

KElly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. They had originally put us in the wrong room, but quickly moved us without hesitation. All staff was friendly and accommodating. Great location in Times Square. Would definitely stay at M Social again.
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Kelly, thank you for sharing your positive experience at M Social Hotel Times Square New York. We are elated to hear about the swift resolution provided by our team members when there was a slight mix-up with your room and their overall friendly demeanor. We're equally pleased that our prime Times Square location added value to your stay. It's wonderful to know you are considering a return stay with us. Thank you again for your kind words.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel has kind of a hipster vibe. The facilities were clean, but need updating.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Andrew, it's wonderful that you appreciated the stylish atmosphere of the M Social Hotel Times Square New York. We take pride in our unique vibe. We're also grateful for your feedback regarding the freshness of our establishment. Feedback like yours helps us understand where improvements might be needed. We hope to see you again on your further travels.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Bar and food pricey though!
Stayed 4 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Sally, thank you for your fantastic rating of M Social Hotel Times Square New York! We're thrilled to know you enjoyed your stay. In regard to your comment about our bar and food prices, we constantly review them to ensure they reflect the quality ingredients and service we offer. We look forward to welcoming you back for another great experience.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting the typical tiny NYC hotel room, but was pleasantly surprised to have plenty room for my family of 4 to share. We loved the location, close to time square and broadway! The highlight of our stay at M Social was our housekeeper, Cindy. Every morning we were greeted, she made us feel at home. I really feel like she goes above and beyond to make people feel welcomed! Every hotel needs a Cindy!
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Alicia, thank you for your delightful review about your stay at M Social Hotel Times Square New York. We're thrilled to learn that our spacious rooms pleasantly exceeded your expectations and that our prime location was ideal for your family. It is heartening to hear that Cindy, one of our diligent team members, played a significant role in enhancing your experience here. We highly appreciate your kind words and we'll pass your compliments onto Cindy. It's comments like yours that motivate us to strive for even better service. We’d love to welcome you back next time your travels bring you to New York City.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M Social is right on Times Square. It’s modern, clean, comfortable and (surprisingly) quiet. The restaurant/bar has a fantastic view of Times Square.
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Donald, thank you for sharing your positive experience at M Social Hotel Times Square New York. It delights us to read that you enjoyed our strategic location and amenity offerings, including the serenity and cleanliness of our spaces and the views from our restaurant/bar. We look forward to making your next visit just as enjoyable.

10/10 Excellent

Sandra

Travelled with family
Liked: Amenities
The only thing that I would have liked was adjoining rooms which I had requested when booking my reservation. I was told I could only have them if available at check in. I did not get them
Stayed 4 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Sandra, we're thrilled you had an overall enjoyable stay at M Social Hotel Times Square New York. We understand your preferences for interconnected rooms and appreciate your understanding that such allocations often rely on availability upon arrival. Your experience offers us insight into our guests' requirements, and we'll keep this in mind for your future visits. Your happiness is paramount to us, and we deeply appreciate your understanding. Looking forward to welcoming you back again.

6/10 Okay

Inti

Travelled with family and small children
Liked: Property conditions & facilities
The hote recommeds a parking garage close to the hotel, ipark, the parking garage guys stole items I left in my car and they ever take any action in stolen stuff even is a private parking with no acces to anyone than their staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Apr 2024
We are extremely sorry to hear about this issue that you experienced at the garage, Inti. While the garage is a 3rd party and we do not have any direct correlation in regards to their day to day activities, we would be happy to try and help you to the best of our abilities with this matter. Would you have a moment to reach out to the hotel so we can assist you directly? We look forward to hearing from you!

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel. Staff were great and it’s really nice and modern with great access to everywhere. It’s security is also really great as you get a lift to the main reception and then another set of lifts to your room. Would definitely recommend as was one of our best stays anywhere. The only small point is the lifts can be a tad slow but it didn’t affect anything as was rectified if there was ever an issue
Stayed 5 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Paul, it's wonderful to hear how much you valued your stay at M Social Hotel Times Square New York. We're glad our team members and modern ambiance enhanced your experience and that you found our location and security measures efficient. Also, we appreciate your understanding regarding the lift timings and assure your efforts are ongoing to ensure optimal functionality. Thanks for your strong recommendation and we can't wait to provide you with an excellent stay again.

4/10 Poor

Sam

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Thanks for the feedback, Sam.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Good

Irish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Irish, thank you for your positive rating. It's great to hear your stay at M Social Hotel Times Square New York met your expectations. Our team members continuously strive to provide an experience worth remembering. We hope to see you again soon.

10/10 Excellent

Mansour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Mansour, thank you for choosing M Social Hotel Times Square New York for your recent stay. We're delighted to see your positive rating. Your support means a lot to us and we hope to serve you again on your next visit to New York. Safe travels till then!

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Christopher, thank you for your feedback. We hope the central location of the hotel was beneficial to your travels. We're always here to enhance your experience, so feel free to share any additional comments or suggestions.

10/10 Excellent

Lakeesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great option right in Times Square! Great location, great staff, very friendly and helpful! Room was perfect. The lobby area is amazing!!! If you are thinking about booking this hotel JUST DO IT, you won’t be disappointed!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Lakeesha, it warms our hearts to read such a glowing review about M Social Hotel Times Square New York! We are thrilled to know you valued our prime location and our friendly team. Also, we are delighted that the ambience of our lobby and the comfort of your room met your expectations. Your positive remarks are genuinely appreciated, and we can't wait to provide you with another impressive visit in the future.

4/10 Poor

Michelle, Glen Burnie

Travelled with family
Liked: Cleanliness, staff & service, amenities
My room was terrible. The water in the sink had low low water pressure and barely had hot water. I could barely wash my hands. The shower head was not working. It made horrible sounds and the water would shut on and off during the show. The desk chair had stains on. Maybe I just got a bad room, but for the price I paid, every room should be up to par.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Michelle, we sincerely apologize for any inconvenience you experienced during your stay related to the bathroom fixtures and cleanliness of your accommodations. Our team is committed to providing comfortable and satisfying rooms for our guests, and we regret to hear that we did not meet those standards during your visit. We appreciate the feedback and will address these concerns directly to ensure a better experience for future guests. Thank you for your patience.

6/10 Okay

Melissa

Great area. Nice people. Room was clean but the shower was not that great
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Melissa, it's good to hear that you enjoyed our location and the friendly service provided by our team members at M Social Hotel Times Square New York. We appreciate your feedback regarding the room's cleanliness. As for your shower experience, we constantly aim to improve and your input will certainly help us in doing so. Thank you for choosing to stay with us and we hope to see you again.

8/10 Good

kent B

Liked: Cleanliness, property conditions & facilities
Lighting in.tje rooms is very sparse by design.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Kent B, thank you for sharing your experience at M Social Hotel Times Square New York. Your feedback on the room's lighting is noted. While the design is intended to create a calm and relaxed ambiance, we understand that preferences may vary. We'll certainly consider your insights for future enhancements.

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful vacation! Only a few comments: there are two elevators to get to the rooms and they do take a while. Also, plan your flight or transportation to arrive close to the check in at 4pm or unless you don’t care to wait. Otherwise they do charge a $100 early check in fee. We flew in on a red eye and unfortunately were unable to get any sleep and arrived at 10:30am making it over 24 hours no sleep and was exhausted. We weren’t thrilled on having to pay $100 but we were desperate for sleep. Bathrooms are quite small if that doesn’t bother you. But great location that is central to Times Square and surrounding areas.
Stayed 5 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Megan, thank you for offering your feedback regarding your experience. We appreciate your patience with the elevator functionality and understand that this can at times contribute to a delay. We aim to maintain a flexible check-in process, however during peak hours, certain policies may apply. We regret any inconvenience that you faced in this regard. We acknowledge your feedback regarding our bathroom dimensions and are glad that our central location served you well. Look forward to serving you better in future.

8/10 Good

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property no problems whatsoever will stay here the next time I come to New York
Stayed 3 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Patrick, we're delighted to hear that you had such a pleasant stay at M Social Hotel Times Square New York. We appreciate your positive feedback and your intention to choose us again during your next visit. We're eager to offer another memorable experience. Thank you!

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at M Social and we plan on coming back. Staff is very friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Kelli, it's great to learn that you've enjoyed another delightful stay at M Social Hotel Times Square New York. We're thrilled that our friendly and dedicated team members have contributed positively to your experience. Looking forward to welcoming you back for another memorable visit.

10/10 Excellent

Allison

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Allison, it's wonderful to see you had a 5-star experience at M Social Hotel Times Square New York. We greatly appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Zulinett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Zulinett, it's wonderful to hear that you enjoyed the service offered at M Social Hotel Times Square New York. Our team members are dedicated to providing a memorable experience. We hope to welcome you back in the future!

8/10 Good

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is smaller than expected. Bathroom has no lock just fyi. All staff were great. Cynthia housekeeper was amazing!
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Liliana, thank you for sharing your thoughts. We understand the room size may not have been as anticipated and appreciate your feedback regarding the bathroom facilities. It's heartwarming to hear you found our team members, including Cynthia, to be exceptional. We hope to have the opportunity to welcome you back at M Social Hotel Times Square New York.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The lobby area was so cool to hang out in. We loved everything about the hotel. Our only complaint was that the beds felt very small. I think they were full sized instead of queen but it wasn't unbearable. Still a great stay!
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Melissa, thank you for your kind words regarding the welcoming atmosphere of M Social Hotel Times Square New York and the congeniality of our team members. We're thrilled that you enjoyed our vibrant common spaces. However, we acknowledge your observations regarding the bed size. We offer varying room options and will take this feedback into consideration for future improvements. We're delighted you still had an overall fantastic visit and eagerly anticipate your return.

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a really enjoyable experience for the first time to New York with our children.
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Lindsey, it's wonderful to hear that M Social Hotel Times Square New York contributed to your enjoyable experience in New York with your children. We're thrilled to know we played a part in creating memorable moments during your family visit. Thank you for sharing, and we look forward to your return.

8/10 Good

FANGZHI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pretty convenient location, but the room is little big small and the elevator takes a bit long time to wait
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Fangzhi, it's lovely to read that you found the location of M Social Hotel Times Square New York convenient for your stay. We understand that the size of your room and the elevator wait times were not what you expected. Rest assured that we continually work to refine our facilities. We hope to welcome you back for a seamless stay in the future.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Mar 2024
Thank you for the 5/5 rating, Adrian!It's excellent you enjoyed your time at M Social Hotel Times Square New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fun! Such an international experience. The primary drawback was staffing in the bar. Sparse for the demand. Eating cost and options within the hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Angela, thank you for sharing your appreciation for the M Social Hotel Times Square New York's diverse appeal. We're pleased to hear you enjoyed the distinctive atmosphere. We acknowledge your feedback about the service in our bar and dining options. Our team is continuously working on enhancing the guest experience. We trust you'll notice a significant improvement during your future visits.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My overall first stay at the M Social was great! Although my first night when I arrived Sat 16th to check in I was rudely greeted by an older lady with an Afro short curly hair who was the receptionist. She asked me the name on the booking as I told her it was mine and she asked for ID she continued to look at my ID back and fourth (lady its a California ID NOT fake!) she then asked me for a credit card on file and asked if it was mine, who else would it be? With my name on it she also looked at it as if it was fake? she asked me if I had a second person in which I replied yes my boyfriend my boyfriends name was NOT on the booking and she asked for his id as well and she also looked at it for a long time but I don’t understand why she needed it? Unless I am wrong his name was not on the booking. She took longer to look at both of our IDS and card than the computer in front of her. I just felt that was really rude and was insinuating we were fake? Staff that day could’ve been a bit nicer and not rude. Other than that the location of the hotel is excellent! The cleaning staff it’s very friendly and do a great job! The rooms are a bit smaller than what the pictures show but still a good size, the view from the bar it’s amazing! I would recommend others to stay here and I would also love to stay here again. I just hope next time the receptionist are a bit nicer. Checking out was a breeze!
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Cindy, it's wonderful to hear that your overall stay at M Social Hotel Times Square New York was enjoyable. It's particularly pleasing to know our location and diligent housekeeping team members enhanced your experience. Your observation about the size of our rooms is noted; occasionally, camera angles used for promotional photos can create different perceptions.However, we're genuinely sorry if your check-in experience fell short due to the manner of interaction. We assure you that our aim is always to provide a pleasant and efficient process for our guests, and we appreciate your feedback for improvement.Indeed, we will deeply value the chance to welcome you back for a more consistent and delightful encounter.

10/10 Excellent

Donna E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here! We will return again!! It’s a perfect location and close to the subway. Love it here and love NYC❤️
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Donna, it's wonderful to hear that M Social Hotel Times Square New York continues to be your preferred stay during your visits to the city. We are delighted that our prime location facilitates ease of travel, especially with the nearby subway. Your love for us and for NYC fills us with joy. We are looking forward to your next stay!

8/10 Good

Ashlee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Ashlee, thank you for your rating following your stay at M Social Hotel Times Square New York. We're glad to see you had a good stay experience and we hope to be your host of choice in the near future.

10/10 Excellent

Clark

Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Clark, thank you for your outstanding rating of M Social Hotel Times Square New York on Expedia. We are thrilled that we were able to provide a memorable experience and look forward to welcoming you back on your next visit.

8/10 Good

Marilou

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Perfectly located, one bloc from Times Square!
Stayed 5 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Marilou, it's great to hear that you found M Social Hotel Times Square New York's location ideal for your needs, placing you right in the heart of the action. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view of Times Square! Near everything, especially theatres. Friendly staff, nice bar. Clean facilities. Love to stay there when we go to NY.
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Rita, it's fantastic to hear that M Social Hotel Times Square New York played a pivotal role in your memorable New York visit! Your compliments regarding our strategic location, friendly team members, in-house bar, and clean facilities fill us with pride. We're already looking forward to being your first choice for accommodation upon future visits to the city. Safe travels!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Hotel is clean. Nice stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Kelly, it's wonderful to hear you appreciated the strategic position of the M Social Hotel Times Square New York. It's always our top priority to provide a cleanly environment to enhance our guests' experience. We're glad your stay was enjoyable, and we look forward to welcoming you back!

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Ngoc, thank you for your high rating following your stay at M Social Hotel Times Square New York. It's a pleasure to know that we met your expectations and we look forward to welcoming you back on your next trip to New York. Safe travels!

10/10 Excellent

Lacorea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely return, everything was amazing and our broadway show was only a 2 min walk as well as time square!!!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Lacorea, we are thrilled to hear of your enjoyable experience at M Social Hotel Times Square New York. It's wonderful that our prime location provided easy access to your Broadway show and Times Square. We eagerly await your return for another amazing experience.